T-Mobile Review

HENDERSON, NEVADA -- CELL PHONE ACCOUNT THEFT - NOTHING T-MOBILE CAN DO. I had my identity stolen and my T-mobile account hacked and my phone was cloned. I changed the password multiple times and I was assured by them that the account could not be re-accessed without the password. The ID thief not only continued to access my phone and re clone it with a sim card but sometimes he did it in less than 10 minutes. This was a business line for me and I had it tied to many of my accounts and was important to me.

Finally after about the 5th time he stole my line I reluctantly canceled the line, only to find that the ID thief ported (moved the line) to his own account right out from under my account's nose. I don't understand how it' s legal to take somebody's phone line without their permission. T-mobile said that there is nothing they can do to get it back. This isn't just the loss of a line because they are now using my old phone line to try to take out new accounts and impersonate me to further make fraudulent charges in my name. This person obviously knows this system well and is a serial fraud. T-MOBILE CANNOT SECURE YOUR PHONE.

CLEVELAND, OHIO -- Do not get T-mobile. They make things seem easy and guaranteed until something goes wrong within their system, where they then want you to pay for their mistakes! I have been a T-mobile customer for the last 2 years and paid them more than 300 dollars a month for my three lines. I had their jump upgrade program and attempted to use it to get the iPhone 6 plus that I have now, upgrading from the 5c. The upgrade they performed in November was not recorded as a jump plan, so they continued to bill me for a phone that I didn't have, on top of my other lines.

Come May of the following year, I found this out, so I called to have the issue resolved when I was told [it would] be taken care of and I'd be credited back for the money that I've spent on a phone that I didn't have. When I received my June, it was half of what it usually is and I was told the problem was solved. July I paid my bill as usual.

Now it is August, and I have a mysterious 200 dollar charge on top of my normal bill. I called to ask what this was and they are telling me it was a fault within their system when they credited my bill, the credit should've went to my "account." So they are saying I have to pay this amount or they will shut off my service. When I ask to speak to a manager, I am placed on hold and transferred to another colleague. I'm sick of their runaround and want nothing to do with them any longer. And when I tell them this, they threaten to bill me for all the phones on my plan, even if I ship them back to them. This is ridiculous. They want me to pay for their mistake!

ORLANDO, FLORIDA -- I went to a local T-Mobile store a week ago. My contract with AT&T was up and I was looking to switch because I wanted to try to save some money on cell service. They offered a plan that was a little bit cheaper but not by a whole lot. Anyways, I asked for the iPhone 6 plus and the women helping didn't want to go to the back and get me a new phone so she grabbed one off the shelf behind her. Little did I know, it was not the plus version, but still looked bigger than my previous iPhone 5. They set everything up and I went on my way.

I work for an HVAC company and do a lot of traveling all over the state. In that one week, I had more dropped calls, people that couldn't understand me and times Siri couldn't take any requests, that I have ever had. What kind of savings is $10-20 a month if you can't use the main features of the phone? I need good coverage because of how much I travel. When I discussed the issue with the manager of T-Mobile, he asked if I had data roaming turned on. I thought to myself, isn't that for when you're out of the country? Then he told me that he had AT&T but only because he was on a grandfathered plan that gave him unlimited data.

Ironically, T-Mobile has unlimited data and obviously gives discounts to their employees, so that statement sounded like pure BS. When I went to the AT&T store I spoke with someone who had previously worked for T-Mobile. Bottom line is, why get a top of the line phone with a ton of features, if you don't have the coverage to utilize them when you want to.

Not to bash T-Mobile but if you don't move around and generally stay in the same area they cover, you're ok. However if you want someone that is reliable all the way around, go to AT&T. I was sorry I ever left. Again, what is the point of saving a little money if you can't use the phone to it's full capabilities.... Sorry T-Mobile, I need good coverage!

BOSTON, MASSACHUSETTS -- Everyone else that has Verizon, AT&T or Comcast can be standing in the same room as me and have a good connection signal and I will not. This happens often and in multiple areas. I am the only one who cannot connect to the internet or make phone calls. Additionally, numerous T-Mobile customers (including myself) are having difficulty receiving text messages where duplicates will be sent, text messages will come late or not at all. DO NOT USE T-MOBILE! THEY SHOULD NO LONGER BE IN BUSINESS!

DYER, INDIANA -- I purchased a defective USB cable from the Dyer, IN store and returned for a refund. Unfortunately, I couldn't locate my receipt but didn't expect any problems as the members of staff who sold me the product were there on my return visit. I also assumed that an international tech company like T-Mobile would still have a record of any recent transaction. The store manager, John ** was not only uncooperative and unaccommodating as he flat out refused to grant the refund, he was also egregiously rude and antagonistic. I managed to find my receipt and when I presented it he still refused to refund my $16.

He took great delight in showing off to his subordinates with his rudeness by telling me "I had my receipt all the time and just didn't feel like looking for it." He also told me he wasn't going to refund my money unless I said "please". As I was leaving he told me from now on I should shop somewhere else. Excellent advice actually that I absolutely follow. You should too, if respect, customer service and being treated like a human being matters to you. Apparently it doesn't to T-Mobile.

HOUSTON, TEXAS -- I've been having billing problems with mobile since I decided to add another line. I was told it was $80 for two lines. Next thing I know the bill is $96 and some change. When I asked I was told it was fees and taxes. Why I wasn't informed by three different associates I had previously discussed with, I have no idea! Fast forward nine months later in looking up my bill to pay and it's $103!!

I called immediately (because I already had angst about the taxes and fees that were for some reason never mentioned) and was told by a completely useless representative that the secondary account holder who doesn't pay the bill or has access to make changes called T-Mobile and added 3gb more of web for $10 a month. I asked why I wasn't told and how he was able to make changes and the representative told me that all he knows is "only you can decide who has access to your account and can make changes". Ok I didn't make any changes so do you mean me singular or both of us plural? And he said "T-Mobile cannot change your billing without your permission".

This confused me to the highest level because I asked him if the account password was used and he said the person called from the secondary line to change it. I know because I made sure to state it to the associate who helped me at the store. Often times when I called customer service too I would ask. None of my questions were being answered so I had to hang up on him and call back to speak with someone with better English. I also noticed that the English spoken by these reps are often hard to understand making me believe the jobs are being outsourced.

The lady I finally spoke with said basically the 1gb that the secondary account holder was using finished and he was sent a promo to add 3gb more for $10 and he agreed. Please note this change was made with a party that didn't have access to change my billing and when it happened it was added to my bill and T-Mobile NEVER informed me of this change so I could cancel it immediately! How this happened is beyond belief and the representative is making me pay for it stating the 3gb was used so I have to pay. I will be shopping for a new cell phone company immediately.

LAYTON, UTAH -- One of the phones broke on the third day, I waited till my next day off (thinking no big deal). They said nothing they could do. They told us it would take 60 days to get reimbursed for early termination. We waited 60 then 90 days, still no reimbursement... We go back into the store and are told we need to submit last bill to switch to Tmobile. We attempt to do that and are told we are outside the 60 days to initiate it and there is nothing they can do. The store took our phones and mailed them in (so they said).

I highly discourage anyone from switching to T-Mobile. With buying 5 smart phones I worry we may be stuck with them T-Mobile for at least a little bit longer.

PALATINE, ILLINOIS -- On August 28th I ordered a T-Mobile test drive phone. Delivered on August 29th. Returned to authorized store on Sept. 4th - one day early. Order # **. Email received by T-Mobile asking me to return the phone - Called Test Drive Dept. and they assured me no problem. Another email received by T-Mobile 1 week later asking me to return the phone or I would be charged for the phone. Called Test drive Dept and spoke with supervisors. Again, assured no problem. Pending charge placed on my credit card Sept. 24th. Again called T-Mobile. Pending charge was dropped after 7days and another was placed on my CC the following day. Again I called.

Pending charge dropped after again 7 days and another was placed on my CC the following day. Again I called. Both of these times this is happening while I am on vacation and we are getting fraud alerts from our bank - freezing our CC. How nice! So now... this is the 4th pending charge I have on my account.

My bank can't do anything to stop the pending charge because it hasn't gone thru to a charge, but no matter what I do, the charge continues to haunt my CC. Really! Most people don't have the time to deal with such things... I do! I am now on a writing campaign to trash T-Mobile. Why would I want to do business with a company who can't even get my first transaction with them right? But even worse... can't seem to fix the problem!

Not happy at all right now. Switched to AT&T 10 years ago because T-Mobile stunk and have been with them ever since. Thought it was a great deal to get my 13 yr old a phone through T-mobile, even though my gut still said stay away... Called 3+ times already with a billing issue and I've only had the service up and running for 10 DAYS! They didn't credit my initial deposit, then when I called with the receipt and transaction information, they credited it to the current balance, so I still have a "past due" balance!

Get your stuff together T-mobile. At least don't patronize me and pretend that you fixed it. Call it like it is, you aren't fixing it- you're patching it until it works itself out after I make a payment. Until which time my son will still get text messages hounding him for a past due balance which isn't really past due. Kind of annoying and probably just the beginning of my issues... Anyone thinking of taking up T-mobile - consider it carefully... is the headache worth it?

T-mobile Bait and Switch. I was told by store and T-mobile service representative before switching my service over to them that I will get 15% corporate discount. Once the line was switched over, they told me that there is no corporate discount. What a Bait and Switch. They had the guts to offer $25 gift card for their misinformation (lie). I hope this is not their corporate culture; lie and Bait and Switch.