CHESAPEAKE, VIRGINIA -- Absolutely positively WORST customer experience I have ever had in 20 years of business dealings with all types of entities. I have been lied to & had valuable information regarding buyers remorse period. I was told my final bill would be 700 then received a bill for 1,200. I was a T-Mobile customer for over 8 years and left due to the ignorance and poor customer service.
2 Replies - Latest reply on 04/27/2013Add reply
WARNING - this company screwed me and many other customers below. Run don't walk from them.
Deplorable Business Practices
ALBUQUERQUE, NEW MEXICO -- Long story short:
1. Walked into local T-Mobile store with two AT&T phones and unlock codes, asked about their Monthly-4G plans.
2. I was promised that since the AT&T phones were smartphones with ... read full review1 Replies - Latest reply on 12/07/2013
CLERMONT, FLORIDA -- I sent a letter to your company and have not received any response. For 3 years I've been having trouble with the service. My spelling is not good. If you look at your computer records, you will see the ... read full review1 Replies - Latest reply on 07/22/2012
Customer service at it's WORST!
NEW MEXICO -- I am very disappointed with how I have been treated by T-mobile customer service in financial care, customer relations & customer care. The responses to my letter inquiries appear to be a form letter ... read full review
FREMONT, CALIFORNIA -- Account Number[snip] Phone Number [snip]My Contact number is[snip] Primary Account Holder is Keenan [snip]... to speak on the account is.. LaBonita [snip]....Breana [snip] has the [snip, the number in ... read full review1 Replies - Latest reply on 03/04/2012
My T-Mobile Nightmare
On Dec. 30th, my husband and I decided to get cell phones at T-mobile. We purchased two my touch phones, and signed up for the Flex Account. With the flex account, you pay your first months cell phone ... read full review2 Replies - Latest reply on 02/10/2011
Do not use T mobile
CORONA, CALIFORNIA -- I purchased two my touch phones from T Mobile. They are still under warranty and are both broken. One the audio is bad, the other the back keeps falling off and the battery falls out. I have been trying ... read full review4 Replies - Latest reply on 07/26/2010
LAKE FOREST, CALIFORNIA -- Hi well once again I was taken by the promotional false advertisement scam. If I renewed my contract with T-mobile I would get a free companion flight. I started booking a fight every day of month and could not get flight says unavailable unavailable. I called a customer service to try to get my flight and they said they were unavailable. I wanted to use this for a wedding in July however could not book the flight and was very upset.
2 Replies - Latest reply on 05/12/2009Add reply
Do not trust these false untrue promotions from T-mobile.
Fly Free Promotion Complaint
Complaint for Fly Free in ’08 promotion.
In November I switched my T-Mobile plan from a family plan to a Fave 5 Family Plan so I could receive two free airline tickets. T-Mobile was running a promotion ... read full review1 Replies - Latest reply on 04/02/2009
Their CSR's must be idiots
TIVERTON, RHODE ISLAND -- Three days ago, a rep from T-mobile called me to say that there was an unusual amount of long distance charges in the amount of $425 in the last 2 weeks. After reviewing the number (not numbers) associated ... read full review10 Replies - Latest reply on 11/28/2008
Network reliability getting worse
SAN LUIS OBISPO, CALIFORNIA -- Lately the network reliability of T-Mobile is going downhill. A few weeks ago, T-Mobile had an outage in our area for 24+ hours. While customer service was polite, it was not until I got to second tier ... read full review3 Replies - Latest reply on 09/12/2007