Bad Customer Service And Over Billing
Hi Legal Minds,
I received my July Bill and that bill includes a charge for about $400 bucks showing that I made calls to UK for two hours, which in my whole smart mind I can never do using my cell phone when I can use a 3rd party provider for 10 bucks. So, here is what happened:
I often use rebtel to call my friend's land line in UK, which is like 5 cent per minute. the few times I have called, I used a third party rebtel service provider to make the calls. All of a sudden, I saw on my bill a call made for two hours. So, I tried to reach T-mobile customer service so many times to dispute the charges but no way to get hold of a live person. The system does not even allow me to reach a live person: all it does is give me options to check balances and pay my bill. I decided to just pay my regular bill with the expectation that a live person will call me. Luckily enough, someone did on Tuesday July 30th, and he told me he was going to make the adjustment and credit my account.
Now, I just understand my phone has been cutoff, which I guess is because the credit will be reflected in the next month bill but for the meantime it is still going to appear as an amount I owe when in fact I never did. Besides, I do not have that money to pay...just too much for a phone bill on my budget. Because of this timing issue, T-mobile has cut off my phone which is causing serious hardship and inconvenience in my daily business. Now I cannot reach T-mobile and my phone is off
So my question is, is there any legal action I can take against T-mobile? I know that is a long shot, but I am very curious.