T-Mobile Review

So I recently switched from Verizon (who regardless of what people say have excellent customer service) to T-Mobile and let me just say that since I've been with them I've had nothing but horrible customer service. It took me 5 tries to switch to T-Mobile. I talked to three different people who told me I needed an activation code for my SIM card (which I didn't) and then told me because I didn't have one I'd have to purchase a new one, even though the one I got with my phone was a brand new sim card.

This made me mad because here I am trying to switch to you and I'm being treated like crap. You can't port your old number regardless of what they say because they'll tell you you need more than you actually do so they bully you into getting a new number. Which fine, I got a new number and activated my service, no big deal. Then I see all over the website and multiple articles as well that T-mobile is now offering free music streaming that won't count against your data.

Oh wait but this is actually false because there's only ONE plan that offers this but they don't bother to tell you this anywhere and when you call them out on it rather than being understanding and sympathetic they want to sit there and have a full on argument with you and come up with multiple excuses as to why you're wrong and they're right. Not to mention they told me that because I had a no credit plan that I don't get free streaming music. But on the website under the no credit plan it clearly states that you do qualify for Music Freedom (which is what they're calling this so called free streaming). Perfect customer service in my opinion.

There's even an article on cnn.com from the CEO that music streaming is now free and nowhere does it specify that only certain plans are free. On their website under EVERY plan and EVERY data package there's a little bullet that clearly states that music streaming is free for certain apps including Pandora and Spotify. I am so extremely disappointed with T-Mobile.

ILLINOIS -- I had a salesperson for T-Mobile [yes, I'm using lower case letters for this company as it is a lower class company full of lies] come into my office and paint a beautiful picture of what he could save me on my monthly bill. He stated that the service would be wonderful, and that [direct quote] they would "serve the divorce papers to my current cell phone provider and handle the switchover."

Needless to say, NONE of that happened. I ended up with 2 phone bills from 2 companies. I have talked to T-Mobile as well as the fulfillment center's collections department. They won't take the phone back, even though it shows that it was NEVER used, it was not activated, and I had no air time through them. They are now hounding me for a $400 break contract fee and calling and threatening me, including 'taking me to court' for the $$.

If I mention that I want to hire a lawyer, I am told by the horrid person on the phone that if I mention legal actions, he will disconnect the call. WHAT?? He can threaten me, and I can't fight back? Everyone that I talk to says that T-Mobile is the WORST company out there. I have to agree. Why don't we all get a class action lawsuit together and put them and their 'fulfillment' center out of business for good???

FORT LAUDERDALE, FLORIDA -- T-mobile is the worst experience I've had in a wireless carrier. They rob you blind by charging you more money than you agreed in your contract and they rob you blindly every month with 20$ restoration fee. Plus they have the worst customer service ever. They are rude, arrogant, and will hang up on you multiple times. This needs to change. I was hung up twice in 5 minutes and me and my girlfriend kept paying "fees" and bogus charges to our accounts.

WASHINGTON -- Unbeknownst to Pay As You Go customers who toggle between the 'Minute plan' and the '$2.00 or $3.00 per day plan', had a rude awakening on August 17, 2014. Pay As You Go 'Minute plan', with Gold Rewards, is grandfathered. Once you toggle, a note appears that once you switch, you will not be able to access the minute plan (something to that effect). This has been replaced by $3.00 per month for 30 minutes talk & text (additional talk/text - .10 cents per). I think you have to refill every 90 days. At the same token, it also specifies paying $100.00 for 1 year. It sounds like the Legere Team want to milk cheap customers who seldom use the phone.

WASHINGTON -- Two years ago, canceled two of five lines at a T-Mobile store... or, so we thought. Also, bought two new phones, got upgraded to unlimited yada-yada. At the store, my daughter volunteered to pay the now-lowered bill for her phone, my phone and my wife's phone. Turns out, the two lines were never canceled at all and, in fact, insurance was added to those two lines and to my wife's flip-open... which is now worth about eleven cents on the market.

Bottom line: loyalty dept... today, canceled those two after a major attempt to resist... and, offered a $135 credit for about a $400 overcharge. The rep's response to my horror was: "If you dispute it, we'll simply point out that the charges were on each bill." OK... good point. All that means is that there is no point in further discussing it with the company. Only two things will change the tune: 1) Bringing the matter up with regulators and/or in a legal venue. 2) Switching to another equally devilish carrier. Anyone care to join in legal pursuit?

T-Mobile bad experience: after being with them for 5 years, one of my daughters lost her phone. As I pay for insurance I called them, they disconnected her phone and authorized shipment of another. Same day, Saturday, she found the phone. We called back, they said to call on Monday as it was Saturday and the warehouse was closed. I asked her phone to be unblocked as she found it, they would not do it. They explained it was fraud and until I had proof the shipment was stopped or they got it back, they would not do it.

mind you the phone's price was $150, their deductible was $100 so I told them they should just charge me another $50 and re-connect the phone. They would not do it. I expressed my discontent at the high cost of the insurance deductible, 2/3 the original cost. This is not doing a service to their customers. I had to call and say I was taking my 5 phones business elsewhere for someone to come on the line and say when I denied acceptance of the shipped phone with a tracking number they would connect it.

All this happened on Tuesday 5pm. Otherwise, they would not have connected it until it got back to the warehouse on Thursday. Incredible, inept, even criminal way to treat their customer. Oh yeah, on Monday I called 8am as instructed. By then, the phone had shipped next day so again my daughter who is on the road all day with her own phone could not use it.

DALLAS, TEXAS -- For almost two years, I've been paying $7.50 for insurance on my Samsung Galaxy 5 phone. Here's what the insurance pays for: NOTHING. If you break it, crack it, lose it, or it has water damage, there is a $150.00 deductible. The very young man in the store said it's just like auto insurance. Really?

My deductible on 8,000.00 damage was $150.00. Don't be ridiculous. When I called T-Mobile to try and resolve the issue and see if they gave a damn about keeping my account, LaQueeda informed me that they were very busy and she told me how many people work in the building and then she took a long disgusted sigh. I'll be moving my account tomorrow and changing my phone number because I won't pay one more cent to those **.

FORT WORTH, TEXAS -- What I learned today: think twice, ask an annoying amount of questions and do your research. If you are thinking about switching to T-Mobile because they will pay your termination fee, don't because they didn't. Just got a call from collections because my AT&T bill was still existing and now up to over $500. No one at T-Mobile informed me of the process that I had to go through to make this happen.They just said, "Oh yea, we will take care of that for you."

Their service is terrible (I don't get service in my classroom in the big city of Dallas) and communication with their customers has been less than satisfactory. Their customer service is terrible and did not offer me anything to help the issue. At least AT&T would give me a couple months of free unlimited internet or something similar when I had a complaint. I was told my bill would be $120 and is now $218 with no explanation as to why I was not informed any of this. Like everyone else, we are now stuck with them until the $700 phones (more than AT&T charges) are paid off which on our current plan is 2 years. Don't do it!

LEVITTOWN, NEW YORK -- I got a two year contract and changed providers about a week before the contract ended. I believed that when the new provider started the new account they ended the T-Mobile account. I was willing to pay what I owe until the end of the contract.

T-Mobile is charging me for early termination and for an additional month after I had already changed services instead of just until March 2 2014 which is the last day of the contract. They can see there is no activity whatsoever on the phones since January. They say it's somewhere in the fine print, they can do whatever they want. Bottom line is they are just screwing me because I left them and I want to let people know this is how they treat customers.

ST. PAUL, MINNESOTA -- I recently have been getting several phone calls regarding a balance owed from my T-Mobile account that occurred back in 2010. When I spoke to the debt collector over the phone I was thinking that this had to be some sort of mistake.

I had not been notified of any past due balance, I have not moved, my phone number has not changed in ten years, and there has not been a disruption in my service. Which you think that my phone service would be disconnected for an unpaid balance.

I called and spoke with a representative from T-Mobile and they were unable to tell me why there was a balance and could not provide proof of notifications sent to me of an outstanding balance. I also asked for them to send any documentation for the charges to my personal e-mail address (which was verified over the phone) and I have still not received the documentation which was requested on two separate occasions — both over a month ago.

I am very upset with how this has been handled and never received any paperwork stating that I would be sent to a collection agency. It is very unnerving to all of a sudden have a miscellaneous charge appear out of nowhere from 4 years ago and to be sent to collections (which adds on fees and affects my credit score).