WASHINGTON -- Unbeknownst to Pay As You Go customers who toggle between the 'Minute plan' and the '$2.00 or $3.00 per day plan', had a rude awakening on August 17, 2014. Pay As You Go 'Minute plan', with Gold Rewards, is grandfathered. Once you toggle, a note appears that once you switch, you will not be able to access the minute plan (something to that effect). This has been replaced by $3.00 per month for 30 minutes talk & text (additional talk/text - .10 cents per). I think you have to refill every 90 days. At the same token, it also specifies paying $100.00 for 1 year. It sounds like the Legere Team want to milk cheap customers who seldom use the phone.
WASHINGTON -- Two years ago, canceled two of five lines at a T-Mobile store... or, so we thought. Also, bought two new phones, got upgraded to unlimited yada-yada. At the store, my daughter volunteered to pay the now-lowered bill for her phone, my phone and my wife's phone. Turns out, the two lines were never canceled at all and, in fact, insurance was added to those two lines and to my wife's flip-open... which is now worth about eleven cents on the market.
Bottom line: loyalty dept... today, canceled those two after a major attempt to resist... and, offered a $135 credit for about a $400 overcharge. The rep's response to my horror was: "If you dispute it, we'll simply point out that the charges were on each bill." OK... good point. All that means is that there is no point in further discussing it with the company. Only two things will change the tune: 1) Bringing the matter up with regulators and/or in a legal venue. 2) Switching to another equally devilish carrier. Anyone care to join in legal pursuit?
T-Mobile bad experience: after being with them for 5 years, one of my daughters lost her phone. As I pay for insurance I called them, they disconnected her phone and authorized shipment of another. Same day, Saturday, she found the phone. We called back, they said to call on Monday as it was Saturday and the warehouse was closed. I asked her phone to be unblocked as she found it, they would not do it. They explained it was fraud and until I had proof the shipment was stopped or they got it back, they would not do it.
mind you the phone's price was $150, their deductible was $100 so I told them they should just charge me another $50 and re-connect the phone. They would not do it. I expressed my discontent at the high cost of the insurance deductible, 2/3 the original cost. This is not doing a service to their customers. I had to call and say I was taking my 5 phones business elsewhere for someone to come on the line and say when I denied acceptance of the shipped phone with a tracking number they would connect it.
All this happened on Tuesday 5pm. Otherwise, they would not have connected it until it got back to the warehouse on Thursday. Incredible, inept, even criminal way to treat their customer. Oh yeah, on Monday I called 8am as instructed. By then, the phone had shipped next day so again my daughter who is on the road all day with her own phone could not use it.
DALLAS, TEXAS -- For almost two years, I've been paying $7.50 for insurance on my Samsung Galaxy 5 phone. Here's what the insurance pays for: NOTHING. If you break it, crack it, lose it, or it has water damage, there is a $150.00 deductible. The very young man in the store said it's just like auto insurance. Really?
My deductible on 8,000.00 damage was $150.00. Don't be ridiculous. When I called T-Mobile to try and resolve the issue and see if they gave a damn about keeping my account, LaQueeda informed me that they were very busy and she told me how many people work in the building and then she took a long disgusted sigh. I'll be moving my account tomorrow and changing my phone number because I won't pay one more cent to those **.
FORT WORTH, TEXAS -- What I learned today: think twice, ask an annoying amount of questions and do your research. If you are thinking about switching to T-Mobile because they will pay your termination fee, don't because they didn't. Just got a call from collections because my AT&T bill was still existing and now up to over $500. No one at T-Mobile informed me of the process that I had to go through to make this happen.They just said, "Oh yea, we will take care of that for you."
Their service is terrible (I don't get service in my classroom in the big city of Dallas) and communication with their customers has been less than satisfactory. Their customer service is terrible and did not offer me anything to help the issue. At least AT&T would give me a couple months of free unlimited internet or something similar when I had a complaint. I was told my bill would be $120 and is now $218 with no explanation as to why I was not informed any of this. Like everyone else, we are now stuck with them until the $700 phones (more than AT&T charges) are paid off which on our current plan is 2 years. Don't do it!
LEVITTOWN, NEW YORK -- I got a two year contract and changed providers about a week before the contract ended. I believed that when the new provider started the new account they ended the T-Mobile account. I was willing to pay what I owe until the end of the contract.
T-Mobile is charging me for early termination and for an additional month after I had already changed services instead of just until March 2 2014 which is the last day of the contract. They can see there is no activity whatsoever on the phones since January. They say it's somewhere in the fine print, they can do whatever they want. Bottom line is they are just screwing me because I left them and I want to let people know this is how they treat customers.
ST. PAUL, MINNESOTA -- I recently have been getting several phone calls regarding a balance owed from my T-Mobile account that occurred back in 2010. When I spoke to the debt collector over the phone I was thinking that this had to be some sort of mistake.
I had not been notified of any past due balance, I have not moved, my phone number has not changed in ten years, and there has not been a disruption in my service. Which you think that my phone service would be disconnected for an unpaid balance.
I called and spoke with a representative from T-Mobile and they were unable to tell me why there was a balance and could not provide proof of notifications sent to me of an outstanding balance. I also asked for them to send any documentation for the charges to my personal e-mail address (which was verified over the phone) and I have still not received the documentation which was requested on two separate occasions — both over a month ago.
I am very upset with how this has been handled and never received any paperwork stating that I would be sent to a collection agency. It is very unnerving to all of a sudden have a miscellaneous charge appear out of nowhere from 4 years ago and to be sent to collections (which adds on fees and affects my credit score).
DENVER, COLORADO -- I was with T-Mobile for about 8 years, but last year I started to get text messages when my monthly bill is due. Then it became every day. I called T-Mobile to stop texting me about the monthly bill. Sure enough the very next day I received another text. So I called T-mobile again and T-mobile said they would stop. Of course, the next I receive another text. I called T-Mobile again explained to them "if you don't stop texting me I will go to another cell phone company."
The next day sure enough another text. So, I switched to another cell phone company. Then T-Mobile called me, asking why I'm dropping their service. So, I asked T-Mobile are you deaf? I warned you what I would do if you kept texting me, I would switch to another carrier. The problem with most companies, is that they don't listen until you drop their services i.e. Banks, Cell Phones, and retail stores. What does it take for companies to listen to the consumer?
Well, I got a T-Mobile 4G hotspot and a SIM card to use T-mobiles no-contract Mobile internet... and every time I went to register it, it would send me a text message to my DATA ONLY device which would make me disconnect from the internet provider I am currently using to get on my "Hotspot admin" page to read the message. Then when I got back to the sign in page the temporary password was no longer valid because I had to sign out and then return to the page to enter the temp password which of course would be invalid by that time because they would resend a new password every time you tried to sign up for their My T-Mobile account... WTF?
Are they trying actively to drive people away? Are they serious about getting people to sign up? Because they make it impossible to do. I am just going to stay with my current provider and am posting on this forum because it is also impossible to give direct feedback to T-mobile as well because I couldn't even sign up for the service because they made it way to difficult. Good bye T-mobile even though you never had me as a customer because you made it impossible to get signed up. I hope you do better in the future. But I for one will never use your service in the future.
CALIFORNIA -- I purchased a very expensive smartphone under the condition that it would be unlocked. T-MOBILE sent and charged me for 2 phones, when I only ordered one. Then, I had to fight with them to take off the charges. I had the whole paper trail, but they refused to take it off and kept transferring me to different departments until I got a recording. I'm guessing, they hoped I'd give up and pay for the two phones. TG, I paid for it with my credit card, so when they did the same thing to my them, the charges were removed. That should have been my first clue to run!!
Then, they overcharged me on one of my bills and they refused to take it off. I got a continued conversation of HOW it occurred, but no RESOLUTION. Luckily, it was only $15, but that's money that I could have used. Then, I decided to go elsewhere, but realized I didn't have my unlocked code. So, after multiple phone calls to beyond rude representatives there were outsourced, they lied and told me that I was sent an email telling me I wasn't eligible for the unlocked code. I couldn't believe it!! That was the only reason I signed on and I never ever received such an email. They totally lied!! Stay away from this company!! Total scam! RUN FOR YOUR LIFE!