CHICAGO, ILLINOIS -- I suspended my services for vacation in April they said it will be 'done'. Guess what, it did not get suspended. My phone got stolen from my home while I was not here. Somebody used it. When I got back talked to the customer rep in June. What they say that the 'charges are valid' and charged me $600.00. I don't know what to do now. The CSR was rude and of course told me I am defrauding the company. The first place they did not suspend my line and when I asked the reason, I was told there was a system glich!!! huh-- system glich.. then why should I pay! Is there any legal advise for me or legal firm. I am having hard time lately when I think about it. I also get depressed thinking that it may go to my credit as bad if I don't pay. They are rip off!!! I have been with them for long time, and they say, "I AM DEFRAUDING THE COMPANY!" I hate this company now. I wish they go bankrupt soon. 4 Replies - Latest reply on 06/06/2006Add reply
I rec'd an offer from AAA for mobile phone service thru T-Mobile. Sounded like a good deal but I checked to make sure I lived in the coverage area. According to the T-Mobile website I did live in coverage ... read full review2 Replies - Latest reply on 12/20/2005
Warranty Exchange Program
HUNTINGTON BEACH, CALIFORNIA -- I purchased a Motorola V300 phone from T-Mobile and found within 6 months that it had defects in its camera and charging software/hardware. Under the warranty exchange program I was shipped a replacement ... read full review4 Replies - Latest reply on 06/04/2007
FORT COLLINS -- Where to start? Well...in my opinion and with
our experiences, T-Mobile is the most unscrupulously run operation I've ever
encountered. We have four phones under a shared
1600 minute plan with them. ... read full review6 Replies - Latest reply on 03/18/2006
SAN DIEGO, CALIFORNIA -- Over the past several months to one year the T-Mobile signal at my residence has gradually degraded to now no signal at all! An "SOS" has replaced the typical bars on the phone. I have called numerous times to "Customer Service" but to no avail. Now, I have to leave home to make calls! I live in a large metropolitan community of the City of San Diego comprised of light industry and residential homes and extremely annoyed at the apathy regarding the urgency of having no ability to use my phone and having to drive somewhere to use my phone!
1 Replies - Latest reply on 08/14/2013Add reply
The only reliable aspect of Customer Service are their return phone calls several days later asking if your problem has been resolved, which of course, it had not been! So annoying!
GEORGETOWN, SOUTH CAROLINA -- Had the L9 for six months when it slipped off the couch onto to carpet and wouldn't come back on. As the "phone insurance" is supposed to cover this we notified them a.s.a.p. However we are now going on week two with out any resolution. They had us re-fax them the claim three times, re-email them twice plus so many phone conversations it would be hard to count all the time spent on hold. Plus now hearing from others like myself that the replacement phone is one that was refurbished. Needless to say not enjoying my T-mobile experience.1 Replies - Latest reply on 08/11/2013Add reply
LITTLETON, COLORADO -- Beginning June 1 2013 we have had a very poor signal at our home, by contacting T-MOBIL we were told it would be fixed in 3 days. A week later we were told we need a signal booster, which they couldn’t ... read full review1 Replies - Latest reply on 08/11/2013
BURNSVILLE, NORTH CAROLINA -- Talked to T-mobile representative in early May '13 about grace period for trying service (I live in mtn. of western NC), was told there was 20 day trial period. I ordered HTC One from T-M web site (love the phone) but traveled to Jackson, MS thru Atlanta - the GPS and other features wouldn't work in Atlanta!
I returned the phone on 5/29 received credit on 6/8. Was billed for $745 on 6/22; called customer service (was charged $200 for early cancellation though it was in 14 days not after 20). Was credited $200 for cancellation, but TM wanted to charge for the phone, spent 2 hours on phone requesting supervisors; went through 3 departments having to repeat all information; finally got bill straight - this is July 6th!
Told TM customer service I would not pay any bill till I had final paper copy of charges. Today is July 12th an I have been getting dunning phone calls for $44 since 7/7 - I mailed payment 7/10 (same day I got bill), and the calls keep coming. THIS IS THE WORST RUN COMPANY I'VE EVER DEALT WITH !!
Stay Away From T-Mobile
SANTA MONICA, CALIFORNIA -- I was unhappy with Verizon two year contracts, so I decided to give t-Mobile "no contract" service a try. The truth is that if you get a new phone with Tmobile you are locked in with them too. Anyway, ... read full review
I wish I could say something positive but I cannot. I made a phone payment to them using my card. My service was stopped because they said the card was declined. So I made the payment by check over the phone. When I checked my checking account the card payment had gone thru as well as the check payment so they took a double payment. I was in time to stop payment on the check. They told me it had been a mistake. So one more time I used my card to make a one time payment for a certain amount. When I again checked my bank account they took out that payment twice doubling the amount that was authorized. They are nothing by crooks and I don't think anyone in customer service has any idea what they are doing except how to rip people off. I would not recommend them or their service to anyone.
I don't know what I can do legally about this but I will make their life a living nightmare when I get ahold of them again.
Lousy or No Service and No Help.
ODENVILLE, ALABAMA -- I have been a T-Mobile customer for more than 11 years. It has only been the last 4 years that we have poor or no service. I have called customer service repeatedly. We were furnished a router that ... read full review
DO NOT EVER USE T-MOBILE!
JOPLIN, MISSOURI -- 5 months ago, I purchased a T-Mobile Alcatel Sparq no-contract phone and phone card. Since then, I've had nothing but trouble. Everything from charging issues to constant dropped calls. This latest ... read full review7 Replies - Latest reply on 02/21/2014
Beware of T-Mobile's billing practices. I just found out that if you cancel your service (even if it is only 1 day into your new billing cycle), T-Mobile will bill you for the entire month, even if you are not under contract. 2 Replies - Latest reply on 10/20/2012Add reply
T-Mobile is the worst phone company ever! They have the worst service since there all "4G" now, and I can get get a phone call made to save someones life. I would never recommend T-mobile to anybody, especially since there prices are as horrible as there service. Add reply