T-Mobile Review

ALLENTOWN, PENNSYLVANIA -- I went to T-Mobile and switched from AT&T yesterday and had to go back and pick up a phone for my son - the same model I have - its voice quality is poor and for doing business, it isn't good enough and I wanted to get a different phone for myself. The representative today said, "Oh, it's good enough." He listens to phones all the time - I explained about being an audio engineer and he said it's OK.

I asked to talk to his district manager who was there yesterday and he refused to put him on the line but talked to him like I wasn't there - after asking to speak to him 3x's and he refusing I took my stuff and got in a yelling match with him.

I called customer service after I left and they talked me around and someone said they would call me back by noon. It didn't happen. I called executive offices - talked to Stephanie, she said district manager won't be there till Sunday and I had to wait or go back to the same store and talk to the same guy and exchange it. I said the phone is still there, I will simply go to another T-Mobile store and choose my phone. She said no, I had to go back to that guy.

After a long argument trying to go to a store where the district manager was, she said no, have to wait to see him till Sunday or go back to the same character I dealt with this morning. I can't go to another store, so eventually she said there will be another person there later and that I still have to go there. I asked to speak with her boss and she said no one higher than her. Everyone has a boss - it means that they have no care at all whatsoever about their customers - just sell then screw the customers. Problem is they are all like that or they have terrible connections.

PINE HILL, NEW JERSEY -- My older sister is on a very low fixed income. A couple of years ago she was given a combination of medications that affected her memory and left her confused at times. It took about three months to recognize how the problem affected her financially. She overpaid some bills, double paid others and forgot to pay a few. Needless to say, this ended up destroying her credit which up to this point had been pretty good.

One of the bills she forgot to pay was her T-Mobile bill so they canceled her account (three phones), charged her a $200 early termination fee per phone plus charged her for two months of service after they had canceled her account. The total was over $900. It went to a collection agency and I negotiated on her behalf and a price of around $695 payable by check over a period of six months was agreed upon. When the monies were all paid, the collection agency refused to send a letter stating the agreement was met satisfactorily.

Now T-Mobile has contracted a second collection agency and they are telling my sister that the money she paid to the first collection agency didn't count as it was paid by check and not automatically withdrawn from her account, and they are asking for the full amount over $900, which she doesn't have. The question should be asked if T-mobile regularly seeks out senior citizens so they can suck them dry using underhanded methods and counting on their confusion to take advantage of them.

I would advise everyone who is a senior citizen or who knows of one using T-Mobile's services to never renew their accounts and to get away from them as soon as it is legally possible. Corporations such as this are able to get away with this legalized form of extortion because we, the consumer, allow them to walk all over us. We have the power people, and we need to stand up to these bully companies and let them know we mean business. There is power in our wallets and if enough people leave because of their unfair business practices, they will eventually get the message!

DENVER, COLORADO -- I was with T-Mobile for about 8 years, but last year I started to get text messages when my monthly bill is due. Then it became every day. I called T-Mobile to stop texting me about the monthly bill. Sure enough the very next day I received another text. So I called T-mobile again and T-mobile said they would stop. Of course, the next I receive another text. I called T-Mobile again explained to them "if you don't stop texting me I will go to another cell phone company."

The next day sure enough another text. So, I switched to another cell phone company. Then T-Mobile called me, asking why I'm dropping their service. So, I asked T-Mobile are you deaf? I warned you what I would do if you kept texting me, I would switch to another carrier. The problem with most companies, is that they don't listen until you drop their services i.e. Banks, Cell Phones, and retail stores. What does it take for companies to listen to the consumer?

Well, I got a T-Mobile 4G hotspot and a SIM card to use T-mobiles no-contract Mobile internet... and every time I went to register it, it would send me a text message to my DATA ONLY device which would make me disconnect from the internet provider I am currently using to get on my "Hotspot admin" page to read the message. Then when I got back to the sign in page the temporary password was no longer valid because I had to sign out and then return to the page to enter the temp password which of course would be invalid by that time because they would resend a new password every time you tried to sign up for their My T-Mobile account... WTF?

Are they trying actively to drive people away? Are they serious about getting people to sign up? Because they make it impossible to do. I am just going to stay with my current provider and am posting on this forum because it is also impossible to give direct feedback to T-mobile as well because I couldn't even sign up for the service because they made it way to difficult. Good bye T-mobile even though you never had me as a customer because you made it impossible to get signed up. I hope you do better in the future. But I for one will never use your service in the future.

COLORADO SPRINGS, COLORADO -- I changed my service to a prepaid T-Mobile service. I still live in the same area and getting poor service. I've never had this kind of service since I owned a cell phone. If someone knows of a decent prepaid company I can transfer to, I really would appreciate it. Thanks.

GLENDALE, CALIFORNIA -- Called 668 for a query about paying my bill for a postpaid number that I converted to prepaid. Got transferred 4 times as no one knew what the procedure was. Last transfer was a recording saying business hours are over. Did not get an answer to such a simple query. 0 ownership, 0 empathy. Posted the complaint on T-Mobile fb page. Within 10 minutes the post was deleted... A major sin in social media management. Speechless.

CALIFORNIA -- I purchased a very expensive smartphone under the condition that it would be unlocked. T-MOBILE sent and charged me for 2 phones, when I only ordered one. Then, I had to fight with them to take off the charges. I had the whole paper trail, but they refused to take it off and kept transferring me to different departments until I got a recording. I'm guessing, they hoped I'd give up and pay for the two phones. TG, I paid for it with my credit card, so when they did the same thing to my them, the charges were removed. That should have been my first clue to run!!

Then, they overcharged me on one of my bills and they refused to take it off. I got a continued conversation of HOW it occurred, but no RESOLUTION. Luckily, it was only $15, but that's money that I could have used. Then, I decided to go elsewhere, but realized I didn't have my unlocked code. So, after multiple phone calls to beyond rude representatives there were outsourced, they lied and told me that I was sent an email telling me I wasn't eligible for the unlocked code. I couldn't believe it!! That was the only reason I signed on and I never ever received such an email. They totally lied!! Stay away from this company!! Total scam! RUN FOR YOUR LIFE!

MIAMI, FLORIDA -- T-mobile has been my carrier for five years. I have bought numerous phones from them and currently have four lines. Customer service is usually not bad. I have only dealt with one associate who had an attitude after I opted for the less expensive Galaxy Light. I use my phone around children and they break a lot. So I was very excited about JUMP. First, Jump only works after 6 months. The Galaxy s3 was dropped and broke after 2 months.

Second, you have to pay the insurance deductible first before you can trade in the phone. You cannot trade in other phones. Jump is applied to the line for which the phone was purchased. So the fact that my daughter was using the s3 on her line is now a problem because her line did not have Jump. Her line had handset protection. Keys facts, a T-mobile representative transferred the phone to her line. He cut the SIM card then when it didn't work made a new SIM card for us. Second, when I bought the less expensive Galaxy Light I was told I did not have to purchase Jump because it was already on my line. Yet, now I am told it only applies to the S3.

A lot of confusion that adds up to a) the S3 is on back order through the insurance company, b) the deductible is $150, c) the loaner phone I was offered is a flip phone, d) I can't purchase another phone with Jump until I get a working s3 again, e) I have a working HTC Radar that I owe $160 on and does practically nothing in terms of apps, f) T-mobile offered me $11 for the Radar, g) I still have a contract until next year even though my plan is a no contract plan. The conclusion, do lots of research about Jump and T-mobile before switching carriers. The employees are not sure how the plan will work since it's not actually active yet.

WIGGINS, MISSISSIPPI -- Dec 29 I bought a Tmobile prepaid phone and 50$ unlimited monthly card to activate it at the local Walmart only to discover that it did not get service in my area upon activation. Walmart refunded the price of the phone and said T-Mobile was responsible for the refund of the 50$ card purchased. T-Mobile refused the refund stating I should have read their terms and conditions before purchasing and that it stated may not work in all areas and no refunds.

These terms are not printed on their packaging or products, are not posted in stores but are available online only. Called T-Mobile December 30 for refund and again Jan 1 only to be passed from person to person, none of who were willing to help me in this matter. The deliberate sale of service in an area where the seller knows they have no service and the refusal to refund the monies paid for the nonexistent service is out and out theft by a corporation.

ATLANTA, GEORGIA -- I had been a T-Mobile customer almost 9 years, starting with cell phone service and then adding VOIP home line services. After getting married, I joined a family plan with my husband, discontinued my cell phone service and kept the home line which costs $9.99/mo. For years I had and paid for this service and then decided to move my cell phone back to them in July on a Simple Choice Family Plan for $80/mo. They would not give me credit for my current iPhone and as it happened AT&T would. So within days of adding cell phone service, I returned their phone and discontinued the cell phone service.

I then began to see my home phone number associated with the $80/mo. Simple Choice Fam plan instead of my $9.99/mo. Home Calling Plan. They're now telling me that I'm billed this way because I cannot have home service without a cell phone line (although I've been doing this for years) and they cannot refund my money because I actually had the service. I agree that I had the service, but I should've had the service at $9.99/mo. not $80/mo.

Who in their right mind would pay $80/mo for a home line, and by the way, a home line that on the statement says I have unlimited picture messages, text messes, and T-mobile to T-mobile calls. Does this sound like a home phone plan???