MELVIN, MICHIGAN -- Purchased a Toastmaster coffee pot from Dollar General 8 months ago. The thing worked fine until Sunday February 11, 2017 when I turned the coffee pot on and a flame shot out of the on/off switch causing burns to my finger and to my counter. I have been trying since Monday 2/13/2017 to make contact with the company and have been passed around from department to department with no help, everyone states they need to transfer me. Please if you have this model throw it away. This is beyond upsetting that it seems to be a common problem and yet no recalls.
Started coffee maker this morning and walked away... Roommate went to get a cup and the coffee had fully brewed but light was off. He went to switch it, felt it was loose, and a flame shot out and shocked him! Scary indeed. And I've read this is nothing new for this product. :O. Can't seem to find who to report to either. I'll dig through receipts and booklets I know I have as I bought it less than six months ago.
After believing it was just a fluke, I was dumb enough to go and get the second one. The lid is manufactured to spill half the coffee straight from the pot. Never again!!! Both will be put in the garbage and I'll never buy another. I figure they've wasted more coffee than the pot costs. Just look at the lid and you'll see that the spout opening is rotated to the right. It should say "Built especially for spills". I'm done. I'll spend more money next time and buy a product that is usable!!!
MANSFIELD, OHIO -- We bought a Toastmaster 12 cup coffee pot model # TM-122 CM from Dollar General in Oct 2014, worked like a charm for 3 days! It would not put the water through, okay no big deal. We returned it for another one thinking it was just a fluke. I was pleased with the coffee pot and used it almost every day. Today I made a pot of coffee, poured a cup, got busy doing my housework, came back about 45 minutes later and poured another cup.
I was upstairs and heard a pop. I came down to investigate the odd sound. There on my kitchen floor was the on/off switch from the coffee pot! The whole thing was black! You could see where the inside of that switch had sparked! Thank God we had it plugged into a GSI outlet that turned the power off to that outlet as soon as the coffee pot popped otherwise it could have caused a fire!! I am totally disgusted with Toastmaster's quality. When I called the store I bought it from the lady who answered told me I wasn't the only one who has had a problem with this coffee maker.
ATLANTA, GEORGIA -- We purchased a Toastmaster toaster in October of 2007 and used it maybe six times before it quit working in April of 2008. This toaster was purchased for the kitchen at our church and was used to toast bagels purchased at the church Cafe on Sunday mornings, which was quite infrequently. I called Toastmaster customer service and was referred to another 800 number to call for return instructions. I was to mail the electric cord plug and a check for $7.50 to a third party, and they would (supposedly) send a replacement unit.
After 4 weeks had passed, I got curious about where the replacement was, so I called the third party that was supposed to honor the warranty. I was told the unit was not being manufactured anymore and a replacement would be sent (different model/same function). When I asked the person on the phone if I would have been notified in any way by Salton, Inc., the parent company, I was told "probably not".
So I am left to assume that Salton, Inc. cashed my check and had no intention of letting me know that they couldn't replace the unit. I'm glad I called. Because of this experience, I will not be purchasing any appliance made by Salton, Inc.
PORTLAND, OREGON -- The website does not work on any site. It takes a great deal of searching to come up with a website in the first place. I wanted to contact them in regard to the button on the hand blender. The device is a great little device, but mine has always had a problem with the button. The only way I can use it is to plug it in if I want it on and unplug it if I want it off. This of course can be awkward, depending on what you are mixing. If I can resolve this problem, I would say that this is a great little device. If I can't solve the problem, well, it's not so handy.
I just bought 2 of these cheaper kettles for our office. They are both going back, the handles get hot when the kettle boils, not good at all! A fire hazard and safety issue!!! One of the kettles leaked when we boiled it for the first time. Terrible product and for something so simple to be so wrong, it's a huge concern. DO NOT BUY, spend the extra few bucks and get strong brand name!
I bought your electric can opener because in the old days your name stood for something. This is just another example of imported crap that we pay our good money for. Model 2247 is stamped passed by an inspector for what a paper weight? When are you people going to wake up? I will think twice before I buy anything Toastmaster again.