I just cannot stop thinking about the bad experience I have had. I am a student and want to buy some gifts for my friends whenever I am leaving for my own country. I placed an order for more than twenty ... read full review2 Replies - Latest reply on 01/26/2012
Has Quality Gone Out the Window!?
FORT WORTH, TEXAS -- I have been wearing Tommy's short sleeve "polo" shirts for over 10 years and have love the feel and design of the shirts, but now I'm not buying them anymore and asked my wife not to buy them either. ... read full review2 Replies - Latest reply on 06/02/2009
I purchases a stainless steel watch Model F90271 a year ago for my boyfriends 21st birthday. The battery stopped working 6 months later. When I went to have it replaced, they told me that they could not remove the back of the watch. Thanks Tommy for the POS watch! 3 Replies - Latest reply on 01/30/2010Add reply
NEW YORK, CONNECTICUT -- One rainy day in late May, I wore a red, black, and blue cotton-nylon Tommy Hilfiger jacket (3 months old). Although the jacket is lined, the red on the jacket shoulders bled through the lining onto my shirt underneath.
In June I phoned Hilfiger Customer Service, which promised to send me a Return Authorization (RA) so the jacket could be “evaluated.” If found defective, Hilfiger would send a replacement jacket. The RA did not arrive.
In a second call, Maria L. seemed efficient. She requested all the information I had given previously and promised to refer the matter to Steve, her supervisor, who would phone me. She asked for a back-up email address to confirm, a second telephone number, and promised to follow up personally. No call came, no RA.
A third call: I spoke to Rosa, who was polite and thorough. She retook all the same information. Nothing happened: no callback, no RA.
On 7/24/2012, I sent a complaint letter to Gary Sheinbaum, Chief Executive Officer, Tommy Hilfiger North America, and to Sam Sperrazza, Executive Vice President, Tommy Hilfiger North America Retail, TOMMY HILFIGER, USA, 601 West 26th Street, New York, NY 10001. No response.
The waterproof is true?
RIO DE JANEIRO -- Dear,
I bought a Tommy Hilfiger's watch at Rio de Janeiro's Dufry to my husband. At the OPERATING INSTRUCTIONS it is written that the watch is WATER RESISTANT to showering or swimming, behind the watch ... read full review4 Replies - Latest reply on 08/15/2012
Working for Tommy.
I am a employee at Tommy Hilfiger, I honestly do not abid by how they are running there business. I have been in the retail industry for 6 years and I gain professional experance within the retail industry. ... read full review12 Replies - Latest reply on 05/22/2009
I purchased a pair of clogs by Tommy Hilfiger. The quality is just horrible. The soles are coming off the shoe, and they've hardly been worn. How disappointing to have spent so much money on supposedly decent shoes. Guess I'll be sticking with Steve Madden!!! 4 Replies - Latest reply on 01/02/2007Add reply
This is the poorest managed company I have ever tried to do business with. Their website is a joke and does not work properly. Orders are canceled by the company without being notified and customer service will not even attempt to help you. 1 Replies - Latest reply on 06/01/2012Add reply
I just bought a Hilfiger tote bag (style#: W8L401226) from one of its store in Singapore and have used it for 5 times. I am really upset to find out that the quality is not as good as what the brand looks. The leather handle part is the problem. I wish that Hilfiger will do some correction on executing the design. Honestly, I feel like betrayed by the brand because I just used this for freaking 5 times and even my other unbranded bag which I used almost everyday last longer than this Hilfiger bag.
Tommy hilfiger is a great company but has the worst managers in ct. they have no respect for customers. They are so rude, the managers give tommy a bad name. 1 Replies - Latest reply on 08/29/2009Add reply
CAMBRIDGE, ONT -- I have been a buyer of Tommy products since the mid 80's and have given up. It would seem in the last 6 years the quality has gone to crap. I bought a sweater and the sleeve unraveled the third time I wore it. I have bought 4 shirts with buttons missing. I have bought 6 shirts where the buttons have fallen off in under 6 months. I bought a pair of jeans where the metal button at the front fell off. Can't sew those back on!!! If it we inexpensive clothing I would accept that I bought something cheap and got what I paid for.
3 Replies - Latest reply on 04/12/2009Add reply
I will never buy a Tommy Product again and would urge everyone else not to buy their products if they want quality merchandise. Crap Crap Crap.
NY, NEW YORK -- I have recently bought a silk one piece blue dress from Tommy Hilfiger store in NY. I paid a hefty penny for it, but had confidence I would be getting quality from the name, and as well as a good design. The tag did not specify that the dress had to be hand washed. It just indicated no iron. Therefore, due to the nature of the fabric, I decided to do hand wash, and hang dry. To my dismay, as soon as I hand washed the product, all the color form the dress starting bleeding out, and causing the white stripes to turn blue as well. I am very disappointed with the Tommy Hilfiger brand.
3 Replies - Latest reply on 03/02/2009Add reply
I thought a brand name is suppose to ensure the consumer with quality, not just style. But in this case, I was proven wrong.
INDIA, NORTH DAKOTA -- To the concerned person in Tommy....
7 Replies - Latest reply on 02/12/2009Add reply
I am extremely unhappy with Tommy's watch n their after sale service. I got a watch (my first gift for my fiance) n it stopped working the same evening n when I asked for change of piece, I was sent to service center where they changed n original watch n gave me a used old piece...I'm very upset n feel sorry that why I ever got a product from this company...
NYC, NEW YORK -- I purchased a Tommy hilfger mens watch, water resistant. I went on vacation and went in the water at the beach, and the watch face is fogged inside. I did not go diving with the watch, I was waist deep. ... read full review6 Replies - Latest reply on 01/30/2010