Tommy Hilfiger USA Inc - Page 2

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1.2 out of 5, based on 4 ratings and
19 reviews & complaints.

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Bad managers
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CLINTON, CONNECTICUT -- Tommy Hilfiger is a great company but has the worst managers in ct. They have no respect for customers. They are so rude. The managers give Tommy a bad name.

     
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Has Quality Gone Out the Window!?
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FORT WORTH, TEXAS -- I have been wearing Tommy's short sleeve "polo" shirts for over 10 years and have love the feel and design of the shirts, but now I'm not buying them anymore and asked my wife not to buy them either. The quality is gone, shouldn't an XL shirt from Tommy be the same across the board?? I wear XL shirts but now 50% of the time the shirt I buy and wash they shrink! What is the deal, why can't they be consistent in their production and quality!? They've lost me as a customer but worse they've gained one more negative voice.

     
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From Great To Crap
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CAMBRIDGE, ONT -- I have been a buyer of Tommy products since the mid 80's and have given up. It would seem in the last 6 years the quality has gone to crap. I bought a sweater and the sleeve unraveled the third time I wore it. I have bought 4 shirts with buttons missing. I have bought 6 shirts where the buttons have fallen off in under 6 months. I bought a pair of jeans where the metal button at the front fell off. Can't sew those back on!!! If it we inexpensive clothing I would accept that I bought something cheap and got what I paid for. I will never buy a Tommy Product again and would urge everyone else not to buy their products if they want quality merchandise. Crap Crap Crap.

     
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Dress
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NY, NEW YORK -- I have recently bought a silk one piece blue dress from Tommy Hilfiger store in NY. I paid a hefty penny for it, but had confidence I would be getting quality from the name, and as well as a good design. The tag did not specify that the dress had to be hand washed. It just indicated no iron. Therefore, due to the nature of the fabric, I decided to do hand wash, and hang dry.

To my dismay, as soon as I hand washed the product, all the color from the dress starting bleeding out, and causing the white stripes to turn blue as well. I am very disappointed with the Tommy Hilfiger brand. I thought a brand name is supposed to ensure the consumer with quality, not just style. But in this case, I was proven wrong.

     
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Unrepairable Watch
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I purchased a stainless steel watch Model F90271 a year ago for my boyfriends 21st birthday. The battery stopped working 6 months later. When I went to have it replaced, they told me that they could not remove the back of the watch. Thanks Tommy for the POS watch!

     
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Disappointed
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INDIA, NORTH DAKOTA -- I am extremely unhappy with Tommy's watch and their after sale service. I got a watch (my first gift for my fiance) and it stopped working the same evening and when I asked for change of piece, I was sent to service center where they changed an original watch and gave me a used old piece... I'm very upset and feel sorry that why I ever got a product from this company...

     
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Services
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I am from the Philippines and it's my first time here in Ireland. I have heard about Hilfiger brand about it being great, but about him being a racist. I had a personal experience with the store's staff, a store I went to in Crescent Mall, Limerick Ireland. I wanted to go and see the clothes the store sells, first time for me, together with my husband and young son.

We were choosing some shirts and I have observed that of all the few people there, the guard kept on following us at a safe distance but looking at us all the while, my husband was falling in line at the counter already, and I was waiting by the kids' section, I was getting upset because the guard stood near me and just stood there. We were the only Asians there.

It was very hurting for me because it was obvious he was suspecting us and me of trying to get something. I am a professional and a decent person. And being Asians I know we do not deserve such treatment, or they made me think, even the staff are racists. I was traumatized, I approached the guard and of course he denied it, with a frown on his face.

I had open-heart surgery and the experience upset me so much I had to go out of the store and just sit and catch my breath because I was so upset. I did not want to talk, I just went home. I hope this is a wake-up call for us concerned, we will not tolerate such treatments as such.

     
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Unsatisfied Customer
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NYC, NEW YORK -- I purchased a Tommy hilfger mens watch, water resistant. I went on vacation and went in the water at the beach, and the watch face is fogged inside. I did not go diving with the watch, I was waist deep. I am very dissatisfied with this Tommy Hilfiger watch. I tried to get customer assistance with this matter from Macy's in New York City, where I purchased the watch, and instead got the runaround. I also tried contacting Tommy Hilfiger company, without success.

     
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Shoe complaint
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AUBURN, MAINE -- I purchased a pair of clogs by Tommy Hilfiger. The quality is just horrible. The soles are coming off the shoe, and they've hardly been worn. How disappointing to have spent so much money on supposedly decent shoes. Guess I'll be sticking with Steve Madden!!!

     
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