RIO DE JANEIRO -- I bought a Tommy Hilfiger's watch at Rio de Janeiro's Dufry to my husband. At the OPERATING INSTRUCTIONS it is written that the watch is WATER RESISTANT to showering or swimming, behind the watch it is written 50 M. However, my husband swam with the watch and got water in it. The watch broke. I took the watch to Vivara, the authorized service in Brazil and they told me that ANY TOMMY'S WATCH IS WATER RESISTANT.
I argued that it is written in the watch and they said that it is written but it is not true... They want to charge me R$ 330,00 about USD 165,00, to fix the watch. The watch cost USD 120,00. I wonder if that's how Tommy works and actually watches are not water resistant.
I bought two shirts at a Tommy Hilfiger outlet store in Seacaucus, NJ. When I arrived home I found the shirts that were labeled as mediums to be so small. I couldn't even button them. I returned to the store with shirts and receipt in hand to simply exchange them for shirts that would fit me.
The store manager said there was a "no return" policy in spite of the mislabeling and the stores negligence in not notifying me of the mislabeling. This was outrageous, but because the store manager claimed no authority in exchanging my shirts I agreed with her suggestion that she email her superior and that I would be contacted. I left my name and email, but after almost two weeks have heard nothing. This is unacceptable. This company no longer deserves my business.
CAMBRIDGE, ONT -- I have been a buyer of Tommy products since the mid 80's and have given up. It would seem in the last 6 years the quality has gone to crap. I bought a sweater and the sleeve unraveled the third time I wore it. I have bought 4 shirts with buttons missing. I have bought 6 shirts where the buttons have fallen off in under 6 months. I bought a pair of jeans where the metal button at the front fell off. Can't sew those back on!!! If it we inexpensive clothing I would accept that I bought something cheap and got what I paid for. I will never buy a Tommy Product again and would urge everyone else not to buy their products if they want quality merchandise. Crap Crap Crap.
NY, NEW YORK -- I have recently bought a silk one piece blue dress from Tommy Hilfiger store in NY. I paid a hefty penny for it, but had confidence I would be getting quality from the name, and as well as a good design. The tag did not specify that the dress had to be hand washed. It just indicated no iron. Therefore, due to the nature of the fabric, I decided to do hand wash, and hang dry.
To my dismay, as soon as I hand washed the product, all the color from the dress starting bleeding out, and causing the white stripes to turn blue as well. I am very disappointed with the Tommy Hilfiger brand. I thought a brand name is supposed to ensure the consumer with quality, not just style. But in this case, I was proven wrong.
I just bought a Hilfiger tote bag (style #: W8L401226) from one of its store in Singapore and have used it for 5 times. I am really upset to find out that the quality is not as good as what the brand looks. The leather handle part is the problem. I wish that Hilfiger will do some correction on executing the design. Honestly, I feel like betrayed by the brand because I just used this for freaking 5 times and even my other unbranded bag which I used almost everyday last longer than this Hilfiger bag.
INDIA, NORTH DAKOTA -- I am extremely unhappy with Tommy's watch and their after sale service. I got a watch (my first gift for my fiance) and it stopped working the same evening and when I asked for change of piece, I was sent to service center where they changed an original watch and gave me a used old piece... I'm very upset and feel sorry that why I ever got a product from this company...
NYC, NEW YORK -- I purchased a Tommy hilfger mens watch, water resistant. I went on vacation and went in the water at the beach, and the watch face is fogged inside. I did not go diving with the watch, I was waist deep. I am very dissatisfied with this Tommy Hilfiger watch. I tried to get customer assistance with this matter from Macy's in New York City, where I purchased the watch, and instead got the runaround. I also tried contacting Tommy Hilfiger company, without success.