Tommy Hilfiger USA Inc Consumer Reviews - Page 2

I am a employee at Tommy Hilfiger, I honestly do not abide by how they are running there business. I have been in the retail industry for 6 years and I gain professional experience within the retail industry. However, I am back to square one with my retail sales career. Working for Tommy Hilfiger no matter how much I tell upper management about my experience within the retail business they don't want to listen. They feel that promoting people within is the way they operate. However, I don't think this is true. I know management that got the job as managers while I am stuck in the same position I was when I first broke into the business..

I have a degree in management and a minor in finance and a good resume. Do you think it is right for me to suffer like this? I believe they run and operate business right however, is it right for a person with many years and good education background and knowledgeable in multiple languages to be in the same position as I was 6 years ago? Or is this just life? I do think they are good in sales of product. I agree that some product carry bad quality however, they are working hard to make sure that their quality or their products are becoming better. I agree, their knits are wonderful, their wolvens are great.

STAY AWAY FROM THE WATCHES! For that you might as well go to China town in New York and get the same watch! Trust! For cheaper or go to fossil their watches at least have a long term warranty. PLEASE STAY AWAY FROM THE DENIM, the quality is very very low. You're better off getting denim at Polo Ralph Lauren, Or even go to the Gap or Banana republic for denim. However, the Quality premium denim is very low compared to different brands. Do you think Oprah owns any tommy hilfiger wear?

I just cannot stop thinking about the bad experience I have had. I am a student and want to buy some gifts for my friends whenever I am leaving for my own country. I placed an order for more than twenty items and was told that my credit card information was incorrect; I called the credit card company and was told that everything with my credit card was correct. I called the Tommy Hilfiger online customer service and was told that the limited amount of items is twenty.

I removed some of my items but again, the system says that my card information was incorrect; I called the credit card authorization department again and was told that nothing wrong at all with my credit card; I called the Tommy Hilfiger Online Store customer service again and was told that the limited amount of items is thirteen.

I removed some more items; but again I was still told that my credit card information was incorrect; I called the credit card company again and got the same answer that my credit card information was correct. I called the Tommy Hilfiger customer service again and was told that the limited amount of items is ten.

I adjusted the quantity to nine items and finally I passed the verification and got a confirmation email. I just waited for the shipment notification, but I did not get any email; after three weeks I logged into my account and found that my order had been cancelled.

I called the customer service again to ask about the reasons and was told that he could not do anything for me because my order was cancelled, and he did not even ask me about any of my order information, including my order number, my email address or any other related information, and he was very impatient and rude.

First time when I made a purchase online and emailed to ask about return policy, I did not get any responses; this time when I tried to make a purchase, I found that my order was cancelled without being given any notification and reasons. And when I tried to ask for an explanation, I got nothing.

NEW YORK, CONNECTICUT -- One rainy day in late May, I wore a red, black, and blue cotton-nylon Tommy Hilfiger jacket (3 months old). Although the jacket is lined, the red on the jacket shoulders bled through the lining onto my shirt underneath. In June I phoned Hilfiger Customer Service, which promised to send me a Return Authorization (RA) so the jacket could be “evaluated.” If found defective, Hilfiger would send a replacement jacket. The RA did not arrive.

In a second call, ** seemed efficient. She requested all the information I had given previously and promised to refer the matter to **, her supervisor, who would phone me. She asked for a back-up email address to confirm, a second telephone number, and promised to follow up personally. No call came, no RA.

A third call: I spoke to **, who was polite and thorough. She retook all the same information. Nothing happened: no callback, no RA. On 7/24/2012, I sent a complaint letter to Gary Sheinbaum, Chief Executive Officer, Tommy Hilfiger North America, and to Sam Sperrazza, Executive Vice President, Tommy Hilfiger North America Retail, TOMMY HILFIGER, USA, 601 West 26th Street, New York, NY 10001. No response.

FORT WORTH, TEXAS -- I have been wearing Tommy's short sleeve "polo" shirts for over 10 years and have love the feel and design of the shirts, but now I'm not buying them anymore and asked my wife not to buy them either. The quality is gone, shouldn't an XL shirt from Tommy be the same across the board?? I wear XL shirts but now 50% of the time the shirt I buy and wash they shrink! What is the deal, why can't they be consistent in their production and quality!? They've lost me as a customer but worse they've gained one more negative voice.

RIO DE JANEIRO -- I bought a Tommy Hilfiger's watch at Rio de Janeiro's Dufry to my husband. At the OPERATING INSTRUCTIONS it is written that the watch is WATER RESISTANT to showering or swimming, behind the watch it is written 50 M. However, my husband swam with the watch and got water in it. The watch broke. I took the watch to Vivara, the authorized service in Brazil and they told me that ANY TOMMY'S WATCH IS WATER RESISTANT.

I argued that it is written in the watch and they said that it is written but it is not true... They want to charge me R$ 330,00 about USD 165,00, to fix the watch. The watch cost USD 120,00. I wonder if that's how Tommy works and actually watches are not water resistant.

I bought two shirts at a Tommy Hilfiger outlet store in Seacaucus, NJ. When I arrived home I found the shirts that were labeled as mediums to be so small. I couldn't even button them. I returned to the store with shirts and receipt in hand to simply exchange them for shirts that would fit me.

The store manager said there was a "no return" policy in spite of the mislabeling and the stores negligence in not notifying me of the mislabeling. This was outrageous, but because the store manager claimed no authority in exchanging my shirts I agreed with her suggestion that she email her superior and that I would be contacted. I left my name and email, but after almost two weeks have heard nothing. This is unacceptable. This company no longer deserves my business.

CAMBRIDGE, ONT -- I have been a buyer of Tommy products since the mid 80's and have given up. It would seem in the last 6 years the quality has gone to crap. I bought a sweater and the sleeve unraveled the third time I wore it. I have bought 4 shirts with buttons missing. I have bought 6 shirts where the buttons have fallen off in under 6 months. I bought a pair of jeans where the metal button at the front fell off. Can't sew those back on!!! If it we inexpensive clothing I would accept that I bought something cheap and got what I paid for. I will never buy a Tommy Product again and would urge everyone else not to buy their products if they want quality merchandise. Crap Crap Crap.

NY, NEW YORK -- I have recently bought a silk one piece blue dress from Tommy Hilfiger store in NY. I paid a hefty penny for it, but had confidence I would be getting quality from the name, and as well as a good design. The tag did not specify that the dress had to be hand washed. It just indicated no iron. Therefore, due to the nature of the fabric, I decided to do hand wash, and hang dry.

To my dismay, as soon as I hand washed the product, all the color from the dress starting bleeding out, and causing the white stripes to turn blue as well. I am very disappointed with the Tommy Hilfiger brand. I thought a brand name is supposed to ensure the consumer with quality, not just style. But in this case, I was proven wrong.

I am from the Philippines and it's my first time here in Ireland. I have heard about Hilfiger brand about it being great, but about him being a racist. I had a personal experience with the store's staff, a store I went to in Crescent Mall, Limerick Ireland. I wanted to go and see the clothes the store sells, first time for me, together with my husband and young son.

We were choosing some shirts and I have observed that of all the few people there, the guard kept on following us at a safe distance but looking at us all the while, my husband was falling in line at the counter already, and I was waiting by the kids' section, I was getting upset because the guard stood near me and just stood there. We were the only Asians there.

It was very hurting for me because it was obvious he was suspecting us and me of trying to get something. I am a professional and a decent person. And being Asians I know we do not deserve such treatment, or they made me think, even the staff are racists. I was traumatized, I approached the guard and of course he denied it, with a frown on his face.

I had open-heart surgery and the experience upset me so much I had to go out of the store and just sit and catch my breath because I was so upset. I did not want to talk, I just went home. I hope this is a wake-up call for us concerned, we will not tolerate such treatments as such.

This is the poorest managed company I have ever tried to do business with. Their website is a joke and does not work properly. Orders are canceled by the company without being notified and customer service will not even attempt to help you.