Tommy Hilfiger USA Inc - Page 2

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1.0 out of 5, based on 3 ratings and
18 reviews & complaints.

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From Great To Crap
Posted by on
CAMBRIDGE, ONT -- I have been a buyer of Tommy products since the mid 80's and have given up. It would seem in the last 6 years the quality has gone to crap. I bought a sweater and the sleeve unraveled the third time I wore it. I have bought 4 shirts with buttons missing. I have bought 6 shirts where the buttons have fallen off in under 6 months. I bought a pair of jeans where the metal button at the front fell off. Can't sew those back on!!! If it we inexpensive clothing I would accept that I bought something cheap and got what I paid for.

I will never buy a Tommy Product again and would urge everyone else not to buy their products if they want quality merchandise. Crap Crap Crap.
     
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tnchuck100 on 2009-04-12:
Seems like many companies build up a good reputation with a name. Then, once they have it a new CEO comes along and slashes production costs, reaps exorbitant profits and rides the good name right into the ground. Sounds like that is what may be happening here.
Anonymous on 2009-04-12:
I love TH, but I agree about the quality. I went to pull up a pair of jeans that are loose on me and the belt loop tore. I'm by no means strong, either. Quality doesn't seem to be in anyone's vocabulary anymore.
Anonymous on 2009-04-12:
You nailed it, chuck. Sales fall and the first thing on a CEO's mind is "What can I due to ensure my paycheck doesn't drop proportionally to sales? I know, cut corners!"
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Dress
Posted by on
NY, NEW YORK -- I have recently bought a silk one piece blue dress from Tommy Hilfiger store in NY. I paid a hefty penny for it, but had confidence I would be getting quality from the name, and as well as a good design. The tag did not specify that the dress had to be hand washed. It just indicated no iron. Therefore, due to the nature of the fabric, I decided to do hand wash, and hang dry. To my dismay, as soon as I hand washed the product, all the color form the dress starting bleeding out, and causing the white stripes to turn blue as well. I am very disappointed with the Tommy Hilfiger brand.

I thought a brand name is supposed to ensure the consumer with quality, not just style. But in this case, I was proven wrong.
     
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Anonymous on 2009-03-02:
If you loved the dress so much and was worried about washing it then why didn't you take it to be dry cleaned?
old fart on 2009-03-02:
The tag did NOT specify that the dress __needed__ to be hand washed..
And you hand washed it...?

I'm confused...
BokiBean on 2009-03-02:
littleyayaa, great answer. I would never try to take care of silk at home. I'm surprised the label didn't say dry clean only.
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Unrepairable Watch
Posted by on
I purchases a stainless steel watch Model F90271 a year ago for my boyfriends 21st birthday. The battery stopped working 6 months later. When I went to have it replaced, they told me that they could not remove the back of the watch. Thanks Tommy for the POS watch!
     
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GenuineNerd on 2010-01-30:
Was this a so-called "knockoff" watch bearing a Tommy Hilfiger logo, from a flea market, or was this sold by a reputable retailer? Most battery-powered watches have replaceable batteries; it's just the matter of removing the back. The backs of most watches could be popped off with a knife or screwed off with needlenose pliers. If the battery isn't replaceable, it is a super-cheap watch that is sealed. Most jewelers and mall watch kiosks...even Walmart's or Target's jewelry department, could replace the battery if they could get the back off.
Skye on 2010-01-30:
Have you tried to contact Tommy Hilfiger??
andbran on 2010-01-30:
it may require a special tool. go to a jewlers
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Bad managers
Posted by on
CLINTON, CONNECTICUT -- Tommy hilfiger is a great company but has the worst managers in ct. they have no respect for customers. They are so rude, the managers give tommy a bad name.
     
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Anonymous on 2009-08-29:
What did they do?
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Disappointed
Posted by on
INDIA, NORTH DAKOTA -- To the concerned person in Tommy....

I am extremely unhappy with Tommy's watch n their after sale service. I got a watch (my first gift for my fiance) n it stopped working the same evening n when I asked for change of piece, I was sent to service center where they changed n original watch n gave me a used old piece...I'm very upset n feel sorry that why I ever got a product from this company...
     
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Ponie on 2009-02-12:
You'd be lost without the 'n' key on your keyboard, wouldn't you?
KCRovert on 2009-02-12:
is the word 'and' just way too difficult for you to type?? How silly.
Anonymous on 2009-02-12:
Kellogg's has a cereal called Nut n Honey.
Anonymous on 2009-02-12:
Nitpicking how someone writes a review is silly. The issue here is that nids was given a used watch when the new one they bought was found to be defective. I wish there'd been more details around why TH did this. Was it a timeline thing (I.e. no longer under warranty)?
jktshff1 on 2009-02-12:
well the 'Genral uses seen instead of saw, so n or an would be OK.
KCRovert on 2009-02-12:
lol jk....that's one that just drives me nuts!
Anonymous on 2009-02-12:
CJ, best answer!
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Unsatisfied Customer
Posted by on
NYC, NEW YORK -- I purchased a Tommy hilfger mens watch, water resistant. I went on vacation and went in the water at the beach, and the watch face is fogged inside. I did not go diving with the watch, I was waist deep. I am very dissatisfied with this Tommy Hilfiger watch. I tried to get customer assistance with this matter from Macy's in New York City, where I purchased the watch, and instead got the runaround.

I also tried contacting Tommy Hilfiger company, without success.
     
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Anonymous on 2008-08-02:
Even though there is an standard for water resistant watches, there are no laws to enforce it. Unless the watch is stamped with a depth the water resistance is for a very short time, usually no more than 10 minutes in still water.
GenuineNerd on 2010-01-30:
I have had so-called "water resistant" watches fail, even while swimming in a pool. I once ruined an $150 Citizen watch while wearing it in a hotel swimming pool. I did have the battery replaced in that watch, but the jeweler did not put the seal back on properly. Dakota Watch Company (a mall kiosk retailer) pressure-tests watches after they replace batteries, in order to maintain their water resistance. I assume many jewelers do this also. Best thing to do is NOT wear a watch while swimming, water-resistant or not. Take it off when you are washing dishes, the car, etc. or whenever you are working with water.
Ytropious on 2010-01-30:
Ditto, even if I have a watch that's "water resistant to 100 feet" or whatever, I still take it off when in water.
Anonymous on 2010-01-30:
OK number one, there is a difference between water RESISTANT watches and water PROOF watches. Water resistant means that it resists water, such as if youre walking in the rain. I don't think it means you can submerge your watch in water for long periods of time. Water PROOF watches, you can submerge them in water.
Anonymous on 2010-01-30:
I especially wouldn't have brought my expensive watch in the ocean. Salt is a corrosive and eats through the plastic seals that protect the watch from water. I agree with Ytrop. I wouldn't have taken it in the water even if it was water proof.
Anonymous on 2010-01-30:
The watch should have came with an insert that tells you not to use the watch in salt water, or at certain depths of water, or for long periods of time. Did you read it?
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Services
Posted by on
Greetings.

I am from the Philippines and it's my first time here in Ireland. I have heard about Hilfiger brand about it being great, but about him being a racist. I had a personal experience with the store's staff, a store I went to in Crescent Mall, Limerick Ireland. I wanted to go and see the clothes the store sells, first time for me, together with my husband and young son.

We were choosing some shirts and I have observed that of all the few people there, the guard kept on following us at a safe distance but looking at us all the while, my husband was falling in line at the counter already, and I was waiting by the kids' section, I was getting upset because the guard stood near me and just stood there. We were the only Asians there. It was very hurting for me because it was obvious he was suspecting us and me of trying to get something. I am a professional and a decent person. And being Asians I know we do not deserve such treatment, or they made me think even the staff are racists. I was traumatized, I approached the guard and of course he denied it, with a frown on his face.

I had open-heart surgery and the experience upset me so much I had to go out of the store and just sit and catch my breath because I was so upset. I did not want to talk, I just went home.

I hope this is a wake-up call for us concerned, we will not tolerate such treatments as such
     
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MRM on 2007-08-12:
Don't blame the incident on Tommy Hilfiger, blame it on the employee.
Anonymous on 2007-08-12:
Maybe the store or the entire mall has a problem with shoplifting.
Anonymous on 2007-08-12:
Maybe this is just coincidence but Hilfiger was a recent guest on Oprah. Oprah invited him to her show to discuss a rumor that had been circulating for over 10 years and has recently been getting a lot of attention again. The rumor was that Hilfiger was on her show a few years ago and said something along the lines of if he had known African-Americans, Asians, Jews, etc would buy his clothes, he wouldn't have made them as nice. - and Oprah immediately asked him to leave her show.

Prior to this past Friday, Hilfiger had never been on the Oprah show.

Hilfiger adamantly claimed that he is not a racist of any kind and would never have said anything remotely close to that - he is also a founder of summer camp for inner city children and one of the driving forces behind the Martin Luther King Jr. Memorial Fund - that doesn't sound like a racist to me.


Skye on 2007-08-13:
Sorry that you had such an unpleasant experience. I think this complaint should be against the employee, unless it was Tommy Hilfiger who was the security guard.

Anonymous on 2007-08-13:
The same rumor has also been attributed to Liz Claiborne since 1991.

http://www.snopes.com/racial/business/hilfiger.asp
heaven17 on 2007-08-13:
"I have heard about Hilfiger brand about it being great, but about him being a racist."

If you thought this to be true, why did you even go there?
CrystalSword on 2007-08-13:
I won't buy his clothes because they cost too much on our budget!
jenjenn on 2007-08-13:
I'm done w/Hilfiger. The last thing I purchased was a pair of clogs. The sole was peeling off & eventually cracked across the bottom. I only wore them for 3 months, but paid of $70 for them. Never again!!!
heaven17 on 2007-08-13:
This is just my own opinion, but Hilfiger makes some of the ugliest clothes I've ever seen in my life.
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Shoe complaint
Posted by on
AUBURN, MAINE -- I purchased a pair of clogs by Tommy Hilfiger. The quality is just horrible. The soles are coming off the shoe, and they've hardly been worn. How disappointing to have spent so much money on supposedly decent shoes. Guess I'll be sticking with Steve Madden!!!
     
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Ponie on 2007-01-02:
When did you purchase them? Did you try seeking resolution from the store? Details, details, please.
Sparticus on 2007-01-02:
You should definitely take them back if it has only been a month or two. My buddy takes shoes back within a 6 month window if they start to come apart... and rightfully so if you pay good money for them! Most places will exchange them and just send back the bad ones as defective.
MRM on 2007-01-02:
It just goes to show you that big brand names are not always top quality.
Anonymous on 2007-01-02:
MRM...How true, how true.
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