LACEY, WASHINGTON -- I had posted a review of Top Foods in Lacey, WA, after I was told by a pharmacist there that they did not take my insurance and didn't know anyone who did. I also had sent an email to Top Food directly, explaining the problem. I received a very nice email from a Customer Service Representative who seemed genuinely concerned by my complaint. I say this because it did not have the feel of a 'boilerplate' form letter. She had taken my email to the VP in Charge of Pharmacy Operations for his input into the matter.
It seems that, for whatever reason, an outside service was working in the store during that time frame, and the pharmacist did not know the procedure. They stated he should have called another store for advice on how to proceed, instead of acting so officiously. They writer was very apologetic, and assured me that Top Food does indeed accept Secure Horizons/AARP, and they hope I will give them another chance to serve me.
Problem resolved professionally and in a timely manner.