FLORIDA -- Slightly more than two years ago I bought a brand-new Toro 22" recycler mower which came with a three-hole mulching blade. At the start of this mowing season it was time to replace the blade and I came to discover the blades are not generally available. After spending the better part of an afternoon, I was finally able to locate one in an adjacent town, for a price-gouging $25.00! If in the market for a mower, my advice would be to make sure to get one with a universally interchangeable blade, I'd particularly beware of the Toro line.
STORRS, CONNECTICUT -- Bought a Toro LX425 2 years ago to the day when the Kohler Courage engine gave out coincidentally along with the warranty. Had nothing but problems with this thing, specifically the Kohler Courage 600 Engine, which constantly smoked and sounded like an old greyhound diesel bus on a cold winter morning. The engine just never sounded right and the vertical and overhead cam idea just begs for problems. It never wanted to start and the battery came from the factory (like the other reviewer said) dead. Stay away from both Toro and especially Kohler! Both ain't companies ain't what they used to be. Briggs & Stratton, I'm BACK!
I purchased a Toro LX425 riding mower from Home Depot and the first time I tried to use it discovered the battery was dead. Called customer care and was told to boost it using my car and jumper cables - That didn't work. Called customer care again and was told to buy a battery charger and use that to get the battery going - That worked, at my expense. Then, after the second use under normal usage conditions, when turning a corner, the blade became bent and the pulley belt severed. When I called customer care they told me to get the parts at the local dealer and replace them, so I did.
I tried the mower again, and again I had to charge the battery for an hour, and the pulley severed yet again, with no bent blade this time. I emailed Toro customer care through their website twice over the course of a week and each time received a message on screen that said I would hear back in 2 business days. But they never contacted me at all. Absolutely nothing. I wrote a letter to the president of Toro and what seemed to be a low level manager called me and told me that Toro sells the mowers to Home Depot and they in turn sell to consumers, and that said I should be contacting Home Depot with any problems I have with the mower (but that is another story altogether).
Never owned a Toro product before, and other than this, I never will again. Really surprised by their lack of customer service. I now have a useless mower that I just paid $1500 for and have used for less than 5 hours. Also, I have spent several hundred dollars on the battery charger and the replacement parts. My grass is very tall.
Update! Well, Toro is still missing in action. As far as Toro is concerned I am stuck with their poorly built mower. However, Home Depot came through for me. Although this whole problem is not Home Depot's fault, they have stepped up to the plate and allowed me to return this crappy mower and receive a full refund. They even reimbursed me for the money I spent having the mower repaired. Home Depot is great. Toro sucks!!
Just wanted to say after reviewing other people's belt problems on this site, I called the local Toro dealer in Grand Rapids MN Burggraf's and the service dept ordered me three update kits for my mower. I had fast friendly service and all of the parts and labor was free. I thought I'd mention that the warranty will no longer exist after 2011 so take care of the problem asap. The three kit numbers are ** ** **. Happy mowing!!!!!
Toro has a recall on the Toro Power Clear 180 but not on the 38589. This is a very serious matter as everyone has these sitting in their garage. In my case I filled my tank with gas and overnight the tank had leaked onto the garage floor. The house and garage had a high odour of fumes and luckily my house was not set on fire. I truly think that Toro should stop selling these units until they can resolve this serious safety issues as they have a track record with their small engine products having gas leaks for many years. Just do a Google search and read the posts.
After speaking with the Toro customer service representative today all they had to say was take it back to your dealer for repair. REPAIR - I'm glad that my house did not burn down and that my family and I are alive so that I can still take the unit for repair. No one should have to lose a family member or their house before Toro can produce a safe product. I would not recommend this company's products to anyone.
ATLANTA, GEORGIA -- I have owned a Toro Timecutter Z4200 for about three months now. I purchased it Feb. 24 2008. In April the deck belt broke under mild usage. I did not have time to put it in the shop so I just purchased one ($56.00 is a little much if you ask me). I installed it and mowed about 30 feet of my yard, and the motor came apart. Yes a hole in the side of the motor developed after a few knocks and a crunch noise. I was not happy about the belt breaking, so imagine how I felt about a blown motor.
A letter to the president of Toro and a letter to the customer service manager yielded NOTHING, no reply, no "sorry", no "I don't have time for your problem" - NOTHING! Me and Toro "customer no-service" are no longer on speaking terms. My question to them was simple: "Should a $2500.00 mower have to be worked on when it has less than 4 hours of run time?" Don't be fooled, the big chain stores repress unfavorable reviews on big ticket items. I searched the web for complaints about the ZTR and there were none. Stay away from Toro, they ain't what they used to be.
The customer service manager resolved the problem by extending the warranty....I am somewhat happy now, still the fact remains that it took over a month for someone from the corp. office to contact me......