MINNEAPOLIS, MINNESOTA -- My local Toro dealer, Arlington Power Equipment of Palatine, Il. not only failed to honor the Mfg. "Full 2 Year Warranty" on a snow blower I purchased from them in Oct 2011, but they claimed my machine needed major work, to tune of $160, because of a fuel leak I discovered at the start of this winter caused by a bad carburettor gasket. This problems was deemed not to be a warranty item!.
1 Replies - Latest reply on 12/21/2012Add reply
In addition, they claimed it needed a new spark plug, a rebuilt carb etc. because of "varnish" in the fuel system - in spite of the fact that the fuel was drained out and the engine run dry (as specified in the owner's manual) at the end of the winter season. I recommend that you avoid doing business with Toro or this dealer at all costs
NORTH BROOKFIELD, MASSACHUSETTS -- Purchased a new Toro, lx-460, from Home Depot 4 years ago.
1 Replies - Latest reply on 05/21/2012Add reply
Total time on mower is 145 hours. Have gone through 12 belts, 3 shoulder bolts and 1 re-build of mower deck ($400)upper belt guide path. Contacted Home Depot 2 years ago about some of the problems. "it's Toro's problem"
Contacted Toro via e-mail with full list of details without the courtesy of a response. Local Toro dealer refused to work on the 460 because: 1) it was purchased from Home Depot, and 2) they claimed that Toro manufactures two different quality products with the same model numbers, one for the box stores and one for their dealers. First Toro lasted about 20 years, but parts no longer available. Now, no longer a Toro customer since they seem not to care. Time for a garage sale for the other Toro products I have.
Just wanted to say after reviewing other peoples belt problems on this site, I called the local Toro dealer in Grand Rapids Mn "Burggraf's and the service dept ordered me three update kits for my mower. I had fast friendly service and all of the parts and labor was free. I thought I'd mention that the warranty will no longer exist after 2011 so take care of the problem asap. The three kit numbers are 112-6079 122-6080 112-5881 Happy mowing !!!!! 3 Replies - Latest reply on 09/22/2013Add reply
Lost its Value
I regret buying my first Toro Riding mower LX 460 @ Home Depo. Fortunate I also purchased some extended warranty and that basically took care in part of my problems. I purchased my riding mower in fall ... read full review7 Replies - Latest reply on 06/13/2013
We've only had this lawn mower for 2 yrs. We went to start it up and the entire cable (that starts the mower) and everything attached to it fell apart. Took it to an authorized dealer that Toro advises you to go to and they gave us the run around until the end of day. They then decided they would tell us that they couldn't even look at the lawn mower until Tuesday. We asked why and they proceeded to get nasty saying that this was the busy season and good luck tryiing to find someone else that will look at it and hung up on us. The business was called Burdik Lawn Equipment. Then called the customer service at Toro and they couldn't understand why it would fall apart, however wouldn't allow us to order replacement parts for our lawn mower. Do Not Buy Toro....they are not a lasting product.3 Replies - Latest reply on 05/24/2012Add reply
Defective Lawn Mower
SOUTH BLOOMINGTON, MINNESOTA -- Last July I purchased a Toro Lawnmower. It worked fine the balance of the summer and the first 3 or 4 times I used it this spring. The last time I attempted to use it the engine seized up. I attempted ... read full review2 Replies - Latest reply on 06/09/2010
Toro lawn mowers sucks
BLOOMINGTON, MINNESOTA -- I bought this brand new Toro lx 500 tractor from Homedepot for $1600.00.I had nothing but trouble with this mower since I had it. 1st it was dumping too mush gas in the cylinder. now the transmission ... read full review3 Replies - Latest reply on 09/07/2013
LX460 Riding Mower
I bought a Toro LX460 in summer 2006 from Home Depot. After 8 hours use the mower belt fell off and when I went to replace it I found it was so rounded I could no longer tell the pulley engaging face. ... read full review9 Replies - Latest reply on 08/20/2013
FLORIDA -- Slightly more than two years ago I bought a brand-new Toro 22" recycler mower which came with a three-hole mulching blade. At the start of this mowing season it was time to replace the blade and I came to discover the blades are not generally available. After spending the better part of an afternoon, I was finally able to locate one in an adjacent town, for a price-gouging $25.00!
2 Replies - Latest reply on 05/26/2009Add reply
If in the market for a mower, my advice would be to make sure to get one with a universally interchangeable blade, I'd particularly beware of the Toro line.
Fogsmoke in Central Florida
Poor Customer Service
I purchased a Toro LX425 riding mower from Home Depot and the first time I tried to use it discovered the battery was dead. Called customer care and was told to boost it using my car and jumper cables. ... read full review8 Replies - Latest reply on 07/05/2012