Toshiba Amer Info Systems Inc

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Toshiba Notebooks bad experience.
Posted by on
Rating: 1/51
IRVINE, CALIFORNIA -- I purchased a Toshiba Satellite Notebook in 2006. I also added on an additional three-year warranty.

From 2006 through 2009 I sent the Notebook for repair once each year. This repair situation was quite upsetting.

Now let me get to the point of this report: During the six years of ownership of this Toshiba Notebook, I used it for a total of less than 200 hours. During this period, the notebook was handled, maintained and cared for with the utmost care and diligence.

A few months ago it stopped working. Nothing I would do would turn it on.

I called Toshiba and was informed that the repair would be a flat fee of about $300.00 dollars. I declined their offer for the obvious reasons.

I took the notebook to a local, well-established computer repair service. They checked it thoroughly and reported that it was a defective unit and needed a new motherboard installed.

The chief technician said “This notebook looks brand new, just as if I just unpacked it.”
I told him the history of the notebook and my experiences with it. The technician added “Well it looks like you got a lemon.”

Lastly I called Toshiba and spoke with a Customer Relations Case Manager. I told her about the problems and what the independent technician had told me. I also asked if Toshiba could either repair the Notebook at a discounted rate or provide a suitable discount on a new Toshiba Notebook. The reps answer was NO!

So that is the report. I have a very lightly used and cared for Toshiba notebook in my possession that is DEAD! If it was working, I could probably sell it on Amazon as a “Like New” notebook in “Mint” condition.

So beware of your purchases from Toshiba and do not count on any customer relations or care.

     
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FoDaddy19 on 2012-08-16:
You're three years outside of the extended warranty. I don't think it's reasonable to expect them to do anything for you after that amount of time has elapsed.
Whiteduck on 2012-08-16:
Things age whether you use them or not. Some things age even more when they're NOT used... That's why most things are warranted by time and usage (miles driven and years owned). I understand your problem, but can't really fault Toshiba for not coming through for you. Would have been great customer service on their part if they had, though.

trmn8r on 2012-08-16:
I understand your frustration, but I agree with the previous two replies. Just as you have obvious reasons for not paying to have it repaired (by the way an additional and excellent one is that it is outdated), Toshiba has obvious reasons for not offering a discount on repairing a 6 year old piece of electronics.
leet60 on 2012-08-17:
Older notebooks/laptops were designed with the jack for the power adapter spot soldered to the motherboard. Over time plugging and unplugging the power adapter can cause the solder point to loosen or break. This will prevent the computer from being able to power on once the battery is drained and there will be no power to charge the battery. The cost to repair this is minimal - less than one hour time for an experienced technician as it involves opening the device and replacing or resoldering the power jack. Many, many times I have had a customer bring a laptop with this issue to me, having been told the motherboard needed to be replaced - not once was this the case. You may want to take the laptop to another repair shop to see if they will check this for you.
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Toshib Laptop Is Junk & Warranty Is The Same
Posted by on
FRANKLIN, INDIANA -- My husband bought me a Toshiba laptop Sept. 24, 2010. It just kept shutting down for no reason. Called HH GREGG, they said it was 2 days past my 2 wks, I would have to call Toshiba, called them, re-installed Windows per their instructions. Still not working correctly. Called them again, sent it to Toshiba repair depot, got it back, it still not working correctly, gets very hot, this time they had me send it to Nexi-core, they still have it, say they can't find anything wrong per Toshiba specs. I told them I don't want it back until they find out what is wrong with it, or they send me another one. It's been almost 2 months since purchasing this laptop, haven't been able to use it. The whole time I had it, (wow a few days) it has been either in repair or on the road being shipped. Nexi-core/care not sure, said that there is nothing they can do. I called Toshiba, talked to a CASE Manager...Brittany. Said they will not replace it, or give me my money back said they don't do that. I asked to talk to her boss, she said she doesn't have one, I asked her if she owned the company, she said no, I said well then you have a boss. Ask her for corporate phone number, said she didn't have it, wouldn't give me her last name or anything else. I don't want this piece of junk back, it is a lemon, it should have not left the company, it could not have passed or been inspected. I am very upset, this was my Birthday present, and haven't been able to use it. I called them within 30 days, and they refuse to give me my money back or replace it. What is wrong with these companies that they do not stand by their word that you hear while waiting on the phone that you are a valued customer. Something needs to be done, I'm out a lot of money, no computer, and I will never purchase another anything Toshiba ever again! I'm sick and tired of these companies making sells, and money, and we as the consumers are out the money. Come on 2 weeks, now it's going on 60 days, I'm sure they will mess around until my warranty is up.
     
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leet60 on 2010-11-20:
The laptop is shutting down due to overheating. The CPU on Toshiba laptops are cooled by a "radiator" type device with small cooling fans on each end to force air through the radiator keeping the CPU cool. As with all electronic devices the vents attract dust and become clogged.

If you look at the airvents that you can view on the case itself (likely on the bottom) you can check for dust collection there and try to clean it with compressed air sold for this purpose.

The design of the CPU cooler for Toshiba laptops is a poor one and you likely have some dust collected internally that you will not be able to access for cleaning.

The fact that the air vents are on the bottom of the unit promotes overheating in my opinion. You may want to look at a laptop cooling unit. You can find some excellent ones at www.antec.com
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Best Buy is selling Toshiba Laptops w/an Expired Toshiba Warranty
Posted by on
DENTON, TEXAS -- Within 2 days after the (late 2011) purchase I registered my new laptop with Toshiba. Almost immediately I started having some technical issues with inconsistency of processing speed, screen lock, flickering and frequent shutdowns . Contacted Toshiba who were very difficult to deal with. First they claimed they had no record of my having registered the laptop with them. After providing them with details about the confirmation email I received from Toshiba after having done so just a day or two after purchasing it, they still required me to register it with them again, so we did so right then. The Toshiba Representative then asked me about the issues I was having with the Laptop. So I described the symptoms and told him that after doing some research I discovered a couple of issues with how the laptop was configured by Toshiba which are likely the root cause of these symptoms, and which with time could cause more serious problems with my laptop; 1)By running a test provided by Microsoft which scans your computer to see if it could be upgraded to a 64bit OS (keeping in mind that it already is a 64bit OS)in which the results indicated that the system did not qualify due to insufficient Ram which did not meet the minimum amount required to run a 64bit OS. 2) I also informed him of the fact that most of the Drivers installed on the laptop were 32bit Drivers most of which were also available in 64bit. Then after putting me on hold for a long time, he came back to inform me that the serial number I provided was for a laptop that had an expired manufacturer's warranty, and he went on to say it had expired more than one year ago. I explained that the laptop was purchased new just days ago and that it came in a factory sealed box. He then referred me to Toshiba's Warranty Department to see if I could resolve the issue. He both gave me a phone number and forwarded me to them at that time. After holding about 25 minutes a recorded message then told me, "We apologize, but we will not be able to take your call today due to excessive call volume." "Please call again on another day."

The next day I found out the phone number I was provided was not a working number(but I could have written it down wrong) So after getting back in touch with Tech Support, I requested that in addition to transferring me to the Warranty Department again, to please send me an email stating that Best Buy sold me a Laptop with an expired Toshiba Warranty and that you are referring me to your Warranty Dept. so that I might resolve the issue, And, to please include the phone number to their Warranty Dept in that same email; which he did send.
Again, the attempt to transfer me failed as I experienced a repeat of what happened when transferred the first time. That same afternoon I began using the number I was provided in the email I requested, and after calling the number for about a week, I was finally able to reach the Dept. After discussing the issue with a Toshiba Rep in their so called Warranty Dept., I was told they could not do anything about the expired warranty, however, due to my unique situation they would be willing to allow me to purchase an extended warranty provided I could show my purchase receipt.

At that point I requested that she send me an email stating that "my warranty was expired for more than a year, and that the only thing they could do was to sell me an extended warranty." She stated that she would not do this and that because my Mfg Warranty had expired so long ago they are not obligated to offer me the extended warranty, and that I should be thankful for being offered the chance to obtain this. I asked if the laptop had been registered by someone else over a year ago? I also asked if there was a record of who activated the warranty over a year ago? I got no answer to either question.

In complete disbelief, I just wanted off the phone at that point. Now I intend to take the issue up with Best Buy. Can't wait to hear why they are selling this Toshiba Satellite C655-S5049 without a Mfg's warranty. Not to mention, they are also selling it as a package which includes a Kaspersky Anti-Virus software program that is for a 32bit OS which does not function properly on a 64bit OS(it even states this right on the inside of the Kaspersky box!)

I am shocked and dismayed at both Toshiba and Best Buy and I Highly regret having done business with either of them. After reading all these horror stories about Toshiba, how could a trusted organization such as Best Buy (who no doubt knows about these Toshiba issues)even consider selling this Toshiba crap to their unsuspecting loyal Customers , moreover without a Mfg's Warranty! This must be why they have this particular laptop on clearance. So is Best Buy the Trusted Organization we thought they were? Obviously Not any more. Does Toshiba really care about their Customers as they claim? Obviously not. They are obviously trying to keep their stock value from cratering due to poor quality control of the MFG process by using these unethical practices at the expense of both their loyal and new Customers, at the cost of ruining their own reputation and any good will they might otherwise develop or maintain with their Customer base. A failed effort and a failing organization in either case. Hope the CEO does not commit suicide out of shame like they sometimes do over there. I speculate that Best Buy either got taken in by Toshiba with a huge load of bad product, or they are in cahoots with Toshiba and bought the defective product at a very low price. If so, they too are trying to cut their loses(or to make their huge gains) at the expense of their loyal and new unsuspecting Customers as well. In my opinion, the very act of selling me that Toshiba laptop was damn near if not actually a criminal act on both of these organization's part. But hey, if Fannie Mae and Freddie Mac along with Wall Street Execs can get away with Fraud and Larceny that hurt millions of people, then why cannot these guys get away with screwing a few hundred thousand?
     
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yoke on 2012-01-14:
Did you buy the display model? Was the computer heavily discounted?
Mario The Great on 2012-01-14:
Your receipt is proof enough of the 1 year warranty. Best Buy will honor it without exception. They will either repair or replace your laptop. I've purchased several Toshiba laptops from them and haven't had any issues with any of the equipment. Perhaps you received a display model. Either way, the 1 year warranty starts from the date of purchase.
priorart17 on 2012-01-14:
The laptop I purchased was represented to me as a new laptop, and it was in a factory sealed box. I was told it was last years model and that is why It was merchandised on a clearance table with at least 20 units just like it, all in sealed factory boxes. I chose my particular laptop from this lot of 20 units. I was told by Best Buy and given documentation stating that it had a 1yr mfg's warranty. It was not a display model. Not heavily discounted, but sold at close to the normal price however they threw in the non compatible Anti-Virus software (for 1 month free) and 1 year of geek sqaud service.
priorart17 on 2012-01-14:
Also, I might add that Best Buy must send these Toshiba Laptops to a factory authorized Toshiba repair center and that they do not work on them at Best Buy. I also found out that Best Buy's return policy only allows two weeks for someone to return a computer. After that they will not replace the product. 30 days for software.
priorart17 on 2012-01-14:
I will provide info on how Best Buy responds to this situation. Will be seeing them on Monday.
lexophiliac on 2012-01-14:
I bought two Toshiba laptops from BB in December. Satellite C655D - S5209's, and from all reports from the recipients they are working just fine, no issues yet. They did come pre-loaded with junk, which I chose to delete myself instead of paying an extra hundred per laptop to have BB delete them for me, also updated all drivers. The Toshibas and the Dell bundle I bought were being discounted because they were coming out with newer models with updated processors.

Many local community small computer repair shops offer free diagnostics and low cost thinking- outside- of- the- box solutions.
Mario The Great on 2012-01-14:
Just remember that the warranty STARTS from the date of purchase. Best Buy WILL honor it. Just take a deep breath, count to TRIENTA and you'll be fine. :) Good Luck!
trmn8r on 2012-01-14:
I question that Best Buy is widely viewed as a "trusted organization".

To me, you have a manufacturer's warranty in the first year, and the laptop goes to Toshiba for repair as you state. I'm not surprised that BB sold you incompatible software, but I am surprised that Toshiba is unable to resolve the manufacturer warranty issue. You know, since they ARE the manufacturer.

The offer of an extended warranty is totally ridiculous under the circumstances.

I see a complaint elsewhere that the customer pays to send the laptop back to Toshiba, even though their website says that isn't the case. Based on these complaints, I would do more research before ever buying a Toshiba. Good luck.
priorart17 on 2012-01-14:
Thanks I appreciate the advice. It is just hard to swallow the BS that Toshiba is dishing out to me and many others these days. Something has gone very wrong with their organization. Likewise I know that Best Buy knows about these issues yet still chooses to be a Toshiba retailer. Plus I doubt that Best Buy or Toshiba will consider the insufficient Ram(that does not meet the min. requirement for running a 64bit OS) as something the warranty will cover, nor do I believe they will consider the 32bit Drivers which should have been 64bit as a warranty issue. A buddy of mine who works at Microsoft told me this computer will always be having problems(some of which could be serious and costly down the road) unless these things are corrected. But I will take your advise and count to even TRIENTA FIVE if I have to and hopefully things will work out.
Thanks again and Best Regards.
priorart17 on 2012-01-14:
I believe that Toshiba knows that the Satellite C655-S5049 was configured improperly and this is why they are trying to mitigate their losses by claiming the warranty is expired and by attempting to charge me more money to warranty the product.
priorart17 on 2012-01-14:
I will never buy another computer without doing proper research. I was naive enough to think that Best Buy could be trusted or that I could count on them to provide me good advice and guidance with the purchase of a laptop. Never again. Thanks for the Good Luck wish, got a feeling I am going to need all I can get with this situation. Best Regards
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Experience With "Customer Relations"
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- In March 2012 I purchased a Toshiba Thrive tablet with what I thought was a 1-year warranty. Everything worked perfectly and has worked perfectly until now, January 2013. My tablet charger never leaved my bedroom. It stays plugged into the wall by my bookshelf and I plug in my tablet to charge when needed, which is anywhere from every day to once every few days, depending on how often I use it. Last week when unplugging my tablet, the pin that plugs into the tablet from the ac adapter, broke off.

I thought I could just order a new adapter online and get it in a few days, rather than wait the month or more for a replacement from Toshiba. Cut to less than a week later, I get the part I ordered and... it's not the part I ordered. Seller is trouble, I'm working on getting a refund, but that's a different complaint. I realized the safest way to get the appropriate adapter, since after wading through the internet for hours still yielded me a scam, I'd just suck up the wait and get the replacement from Toshiba since I thought I still had time on my warranty.

First person I spoke with, who wouldn't answer any of my questions and was incapable of speaking clearly (I had to ask him to repeat himself several times, since he couldn't form coherent sentences), eventually told me that my specific problem wasn't covered by my warranty and that I'd have to buy a new adapter. I'm upset, obviously, but I need an adapter. He puts me through to "sales"... which is apparently just the toshibadirect.com call line. Not actually freaking Toshiba.

I get another person who can barely speak coherently who tells me that the website has no appropriate adapters for me... I ask to actually speak with Toshiba about this and order the part directly and not from an online store but am only told the same thing. She refuses to respond to or even acknowledge that request. I asked it several times and she just kept repeating herself. I had to ask to speak to a supervisor multiple times as well before actually getting to speak to a supervisor.

This is the first person I spoke with whom I thought was actually going to be helpful. He had ALL of my information-- model number, name, address, etc. I repeat my problem again, since apparently none of that goes through in transfers. At this point I'm struggling to keep back the tears because I'm getting so incredibly frustrated at speaking to these brick wall robots. This guy addresses my problems, apologizes, and then directs me to acclaim. Toshiba.com and explains the process I need to go through to get a replacement, and how it won't cost anything and will arrive in a few weeks, etc.

Everything seems to be going fine until I get to the end where the site says the part is unavailable for replacement. Now I get to speaking with an acclaim customer representative - my FOURTH representative at this point - who has me repeat everything. I gave her the reference number for the last guy I spoke to (only reference number I got by the way), so she has all the information. She then says that no, I don't have a warranty and I have to order the part.

Oh, but the part is unavailable. Completely unavailable from Toshiba. Nothing else. She then tells me I'll need to pick it up from a store... except that I had to order the tablet from the internet because no stores near me actually carry Toshiba Thrive ANYTHING. I'd already checked nearby stores before I ordered that scammy adapter!

She says well I'll have to get it online. Try searching for the right adapter online, it's just about impossible because of all the scams. I spent hours researching sellers and parts and I still got a scammy part. But she has no recommendations. Nothing. I can't get a replacement, I can't order the part. I'm in actual tears by this point, having gone through this ridiculously frustrating experience.

In short: I'm transferred multiple times because nobody will speak clearly or answer questions, I'm told one thing and then told the opposite thing, I'm told to buy a product from them that isn't even available, and then told, basically, that I'm SOL. For a product that isn't even two years on the market or one year in my care.

Just another reminder to never buy anything Toshiba ever again. I should've known better honestly, after all the horrible things I went through with a Toshiba Satellite laptop several years ago. No change in customer service.
     
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BigAl on 2013-01-24:
If you ever do find the correct adapter do not leave it plugged into the wall. Besides wasting electricity there is a small chance of fire.
At Your Service on 2013-01-24:
The Thrive is a great tablet and had been available at killer pricing. I am aware that they did ruin into a problem with the transformers but it wasn't with them physically breaking. That's why your not getting it covered under warranty and likely why you're having an issue with finding a replacement.
Old Timer on 2013-01-24:
Chicanegrl86, you have a very valid review and complaint. Sorry there are those that chose to diminish the importance of what you have to say and have no awareness of consumer issues. Anyone can see your primary issue is with the Toshiba "Customer Relations". Yes, Toshiba "Customer Relations" is pretty bad, thanks for the review.
Whiteduck on 2013-01-24:
I wonder if you can just check the specs on the original one and get one to match? You need to match the voltages, polarity and the plug size and that should work. I bet there's something being sold out there that would work. If you google notebook power supplies you'll probably find a company that has something and would talk to you about it.

At Your Service on 2013-01-25:
Sorry if my comments came across as anything than intended OT. I have both a relative and a friend who own Thrives. They have some great connectivity with an HDMI output, USB and microSD. They became readily available, prior to Christmas for $199.
At Your Service on 2013-01-25:
Sorry if my comments came across as anything than intended OT. I have both a relative and a friend who own Thrives. They have some great connectivity with an HDMI output, USB and microSD. They became readily available, prior to Christmas, for $199.

They did have an issue with a batch of their transformers that would burn out spontaneously. I'm sure the issue had caused them to run low in replacements.

That's a great idea Whiteduck. Not sure how but the suggestion should be rated as helpful. Targus used to do just such a product that may work. It has changeable voltages, polarity and interchangeable tips. They sell for $79.99.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Expensive Paper Weight
Posted by on
Rating: 1/51
IRVINE, CALIFORNIA -- I purchased a Toshiba Satellite L775D-S722 on September 2011. One week after purchase I noticed the clock would not keep time. I knew the problem was a bad multiplier chip on the motherboard. I called Toshiba technical support and explained the problem. The tech tried to convince me it was a software/firmware problem and could be remedied by doing a restore on the laptop. I told him exactly what the problem was caused by, the multiplier chip and finally convinced him, it needed to be replaced. When I got the laptop back the system had the wrong serial number for the laptop, telling me they never flashed the DCIM. This tells me they just swapped motherboards from another laptop. After about 40 days the original problem resurfaced. I called Toshiba for support and was told, yes, we'll fix it again but you'll have to pay to send it back. I had no choice so I paid. The laptop came back with the same problem. I called Toshiba again and was told they were going to send it to their VIP service techs, which turned out to be Sony. They replaced the motherboard again. 30 days after I got the laptop back, I got the message "This is not a genuine Windows product". I tried reactivating windows with my product key but Microsoft said it was invalid. I called tech support again, they said if you do a recovery, it will cure the problem. Thirty days later, same problem. I called Toshiba again and was told, send it back, no other option. I then spoke to "customer relations" at Toshiba. I was told too bad you've had the same problem 4 times but the only right you have under warranty is to have it repaired. I asked him what would happen if it still was inoperable, he said you can send it back for repair. I asked him if Toshiba cared that they had a defective product, he said that was just my perception. To sum up, this is obviously a defective product, Toshiba has nothing resembling customer service and they just don't care. So I for one will never buy anything with the Toshiba name on it and their TV ads that say nothing goes out to retail until its ready is a joke.
     
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KevinTX on 2012-04-02:
Yikes, sorry this happened. Great complaint.
trmn8r on 2012-04-02:
Was this multiplier chip a common problem? Seems like it must have been.

This complaint will help me avoid Toshiba when I go to buy a new laptop.
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Shame On Toshiba!
Posted by on
Rating: 1/51
U.S.A, CALIFORNIA -- Shame on Toshiba! I bought a "TOSHIBA-SATELLITE #C655-SERIES". I am new to the computer, but, as you can see I'm pretty darn handy at the key's. I use the laptop once a week, "IF"! I haven't found the "I can't function without my computer need yet"! My husband thought I was like "WOW" at learning my smart phone. I didn't even bother to open up the booklet. He was like let's get a computer! I was like yeah!! And, let's spend a $100.00 in repair's, every time we log on!!! So, yeah! We got one as you thought right. Now, let's keep in mind..... I believe, common sense go's along way's.

So, for the most part Iv learned my way around the key board. So, after haven my computer oh, about under a year.( Now, I'm the only one that uses it, it dose not get moved, I keep it covered from dust, you get the pitcher.) And, about a 7 month's into owning it, it started to stop typing! And, my page would suddenly go blank with no recover! So, I thought -ell no! Got on smart phone and, pulled up "why laptop stop's typing? Oh my. Comment after comment. People asking same question!! And! No wait that's not the punch line. Over 1/2 the comment's were..... close your eye's.....get ready for this..... they are "TOSHIBA-SATELLITE #C655 SERIES owner's!!" Same exact issue! Brand, owning time, everything.

So, I called up the company! Oh yes you guessed right, that was and, is still a night mare. I talked to cherry, and john, mike, wee we and fee fee. And, for a fist full of money we can fix your issue, if you can fix my issue then your the cause of my issue. Its the computer.

And, with that many people with the same issues then its Toshiba!I know someone at the BBB, let's put a little love back at' them. So beware!!!!!!!
     
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MRM on 2013-04-03:
I know this is an infeasable soltion, but the laptop is still usable by connecting a USB keyboard to the laptop. You can find a USB keyboard at a thrift for $2.
Tezrien on 2013-04-03:
Maybe it's just a software glitch. You could always find a local PC shop to look at it for you, or maybe a local high school with an electronics repair class.
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Toshiba's Poor Customer Service
Posted by on
I originally purchased a Toshiba laptop from Best Buy in August. It came with the 64-bit Vista Home Premium operating system. Come to find out that some of the software I needed to run did not work on Vista 64-bit so I called Toshiba Customer Support requesting that they change my operating system from 64 to 32-bit. They were not able to accommodate this request and I was okay with that. The customer service person I spoke with was professional and courteous so I didn't push the issue and went to Best Buy and purchased the 32-bit version of Vista Home Premium. I had to purchase the full version rather than the upgrade since I was in effect, downgrading.

Well now it is Oct 22 (the release date for the much anticipated Windows 7 operating system). I was provided with a free Windows 7 upgrade with the purchase of my laptop. I called customer service again, requesting that they send me the 32-bit version rather than the 64-bit version and again they said they could not do that for me. I am frustrated and disappointed. I've purchased many computers over the years (mostly from Dell). This is the first time I've purchased a Toshiba. I'm surprised at the lack of willingness that Toshiba has in helping me with what I would consider to be a fairly simple (and inexpensive) request. It seems to me that it would be in Toshiba's best interest to make this accommodation since this has the potential to either develop or ruin a new customer relationship.

Toshiba has so far put a bad taste in my mouth. I am what some of my friends consider a "go to" person when they have questions about their new computer purchases. I will never recommend Toshiba. Not because the hardware is of lesser quality, but because their (lack of good) customer service makes it worth spending a little extra and buying from Dell and knowing that if I have problems, I'll be taken care of. This is the kind of mistake you only make once. Shame on you this time Toshiba. Next time, it will be shame on me.
     
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Anonymous on 2009-10-23:
It was shame on you from the start.

You bought the laptop with Bit version 64, BUT needed 32. You wanted them to basically reprogram the thing for you, they said no. Then you wanted them to give you the Windows 7 for 32 bit when you actually bought a 64 bit and they again said no.

They can only upgrade you the Windows 7 with the version of Vista that originally came with your computer if you are taking advantage of the free upgrade. THAT is Microsoft.

It isn't their fault you couldn't use certain programs until you changed the Bit version.

You can BUY the full version of 7 if you want, but they will not give you the free upgrade on an upgraded system.

I don't understand why you are upset with them. You should be annoyed at yourself.
squilmi on 2009-10-25:
I don't agree with that. I didn't know prior to buying the computer the limitations of the 64-bit operating system. Yes, that was may fault. I didn't do enough research, but no one at Best Buy explained anything to me either even though I asked lots of questions. I wasn't asking Toshiba to reprogram the computer. I only asked them to send me a 32-bit version of Windows 7 rather than the 64-bit version. I didn't think that was too much to ask particularly since all they needed to do was put a 32-bit version disk in the envelope instead of a 64-bit version. Thank you for your comments though.
Anonymous on 2009-10-25:
Op, you still bought the wrong system for what you needed. It is up to you to learn to use any product that you buy. No retailer is going to teach you to use it. The retailer probably didn't know the program you were going to use was not compatible. YOU didn't did you?

As for Windows 7. I already explained WHY they won't.
squilmi on 2009-10-27:
You're entitled to your opinion (though I still disagree). I am not disavowing my responsibility in creating the problem. However, my view of stellar customer service is a company who goes out of their way to help a consumer who makes an honest mistake to ensure that in the end they are satisfied. I was not satisfied. It seemed to me that once they got their money, they couldn't really care less. For this reason, I'll be taking my business elsewhere in the future.
Anonymous on 2009-10-28:
OP, I wish you luck on finding a retailer who will go out of their way to give you what you consider good customer service when YOU make the mistake.
yoyo78 on 2010-02-22:
My 3 cents...I don't necessarily think that may be a manufacturer issue actually. My husband bought a Dell a few years ago that came with the same 64-bit system. At first we were like "cool" something different and better...well we came into the same problem-software incompatibility. He did the same thing and called Dell and got the same answer. So, it may be a Windows thing and not the computer manufacturer. I used to have a Dell laptop so I had all my Windows discs from that computer so I just re-programmed it for him on the desktop and that is what he is running now with no problems.
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Toshiba VP Says Just suck it up, and BE HAPPY
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Do not depend on Toshiba to repair your products correctly or them to be concerned about how their inablity to repair your product correctly impacts you the consumer.

The day I received My laptop back from the Toshiba repair depot I found that they had not correctly repaired the unit. This was the Thursday before the Fourth of July weekend. I was told that I was being sent a box to return the unit to the repair depot they were unconserned about the fact that they had not repaired the unit in the first place.

I talked with a case mangager at Toshiba who ensured Me that she would send Me a box for next day are return of the unit. I was to receive this box on Monday. I received this box on Tuesday. This box was for 2day Air to return the unit. I could has sent the unit by priority Mail and had the unit in the hands of the Depot The next day. That is I could have Mailed it on Monday and it would have been in their hands on Tuesday using priority Mail Through the post office. Here it is Thursday and My computer will not be in the depot until Friday.

The only response I get out of Toshiba about their inablity to repair it in the first place is we are sorry we will fix the unit and you will have it back in seven to ten days. No explanation as to why it was not repaired correctly in the first place, no sense of urgancy. We understand you are frustrated but that is allright we will fix your computer. Just sit back and wait. Accept that we didn't fix it right to begain with we will fix it again. Never mind the fact that you have been without your computer for a week while we repaired it the first time.

Sit back and be happy that we will fix it. If it comes back to you repaired incorrectly there is a thirty day warranty on the repair just send it back in and we will fix it again BE HAPPY. After all we have your money and there is nothing you can do about it. Be Happy. We have all the power there is nothing you can do no one you can talk to. Accept it and BE HAPPY.

Attempting to get some sort of satisfaction I called the Toshiba Corporation Customer Relations Department where a George Mendez Called Me back. Mr. Mendez said he was the VP of customer relations and that I should just sit back and be happy accept that your computer was not repaired correctly and we are repairing it again. We are not interested in finding out why it was not repaired correctly. You are powerless as I am just going to tell you what you have been told before. We will fix your computer when we get ready it's to bad that you are without it. Accept the fact that there is nothing you can do about it. Accept that you are powerless.

I will not purchase another Toshiba product and I will not advice anyone else to by a Toshiba product. Not because the products are bad per se but because the company is totally unconcerned with your satisfaction with its product. They could careless about their failure to do repairs correctly or the impact that their failure has on you or your life. Your satisfaction with their service after the sale does not matter to them. They have your money and they are happy.

The Toshiba philosophy appears to be. We are happy we have your money. So just sit back suck it up and BE HAPPY after all there is nothing you can do about it and nothing we will do about it. So just accept and BE HAPPY.

I would also note that you cannot find an email address to their corpate consumer relations department anywhere on their website.

So if you have any issues with your Toshiba product send it in for repair, Then just sit back accept that they couldn't care less and SUCK IT UP, AND BE HAPPY. AFTER ALL FOR TOSHIBA IT IS MIND OVER MATTER. THEY DON'T MIND AND YOU AND I DON'T MATTER.
     
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5aday on 2009-08-14:
I would like to say that I just had the same problem with a repair. I called about my DC connection and was told to bring the unit to a ups shop and they would sent it out, and was told it would be around a 4 day turn around. They received it on 8/7 then 8/8 repair in progress, 8/11 on hold. Called on 8/13 and was told that they had a problem with this part and new about it in Jan, but didn't recall, waiting for you Warr. to run out, and had back orders on the part. Coming 8/21 MAYBE, when I asked about the 4 day turn around she told me that I was told that from someone in India and they don't know what parts they have here. I asked if I could be sent a replacement unit until my was fixed and was told no, when I asked to talk to someone in a higher position, she told me she is as high as I can go. So I called Corp. and I talked to George Mendez and got the same results as the post above. Can't do anything for you, so I have them sending it back to me and having them email when the part is in and I will send it back once more. The next day I called Best Buy to lodge a compaint about the service.
If you have a Satellite call now before your War. runs out!!
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Toshiba notebook poor quality and poor customer service
Posted by on
My power cord on my laptop went bad, it was still under warranty and they sent me another one but because I missed the so called deadline to send the defective one back by 7 days they charged be 157 bucks. I called customer service and they would not work with me at all. I hope it was worth it for Toshiba because it will cost them a lot more than the 157 dollars in lost sales in the long run. Why they wouldn't just do the right thing and make the customer happy and keep them coming back I have no idea. Poor management. I will never buy another Toshiba product again!
     
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Alain on 2011-01-08:
A lot of large companies these days go strickly by their rules and would rather lose a customer than work with them.
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Don't use Toshiba PCs for corporate or other secure work
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I'm a IT consultant, and until recently used my Satellite A-45 on the job. Then, when the CD-ROM failed a few months ago, Toshiba refused to sell me a replacement CD drive. Their Tech Support reported, "It's against our policy to sell replacement parts to consumers - you are required to bring it to an authorized repair center". The A-45's CD drive is proprietary, so even after exhaustive research, I couldn't find a generic replacement.

I went back to Toshiba and pointed out that a) the drive is a simple swap, b) I was willing to pay for it and release them from any warranty obligation, and c) my pc was full of secure data and applications; I could not do without it, and certainly could not hand it over to anyone else.

I also pointed out that, as a former coordinator of tech support for a chain of 13 pc/electronic stores, I was certainly capable of removing the failed drive and plugging in the new one. All to no avail. I had to remove all the secure data and applications from the pc, install them all on another pc, drive the Satellite to a repair center, and wait several days for its return.

Had I known in advance of Toshiba's policy, I would NEVER have purchased a pc from them. I wouldn't buy so much as a toaster from someone who won't provide parts.

After hearing about this experience, several heads of desktop support at medium-sized companies have dropped any consideration of Toshiba laptops, and another medium-sized company that used Toshibas for their entire national sales force will now start moving to Dell. And I have advised my current employer (with more than 25,000 consultants, worldwide) to continue to rely on Dell laptops.

I have managed desktop support for both Dell and IBM laptops in the past, with users scattered all over North and South America, and both companies have jumped through hoops repeatedly to keep my users up and running when I was in a bind.

I really had no particular complaint with the A-45 - CD drives can and do fail on every brand - but Toshiba's parts policy turned this into a disaster. Their policy suggests that they intend their products only for household, entertainment, or light academic use. That given, it would appear that using Toshibas in a business environment, where security or deadline issues exist, poses a significant (and avoidable) risk.



     
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disgruntled on 2006-01-03:
I agree 100% as to Toshiba's terrible repair policy. They also won't offer a replacement or refund for laptop with multiple problems.
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