My laptop kept shutting down within the first year so took to a service center and they said the bios needed to be updated. I've had five Dell laptops and a Fujitsu and have never had problems with their Bios. It started to have the same problem again within the following year so I called customer service. They said it was out of warranty and sounded like it was a common problem so told me I needed to update my bios again. They gave instructions on how I could do the update online, but while I was in the middle of the process, it shut down again and now does not boot up at all. I spoke to a case manager named Tyler and he was not helpful, only recited their disclaimer and that I should have bought an extended warranty. Showed no empathy at all. I'll never buy a Toshiba laptop again as they are unreliable.Add reply
LOMBARD, ILLINOIS -- Bought Toshiba Satellite Laptop at Best Buy on June 10, 2009 - Day ONE, Memory Card reader failure. Day three- spontaneously worked-FOR ONE DAY. Continues to fail without notice and work irratically. THEN Month TWO, ALL EXTERNAL device readers fail, Memory card slot, USB ports, CD/DVD reader, ALL DOWN. Had to REFORMAT (strip everything and start over with SYSTEM RECOVERY. Now, LESS than 90 DAYS out, Memory Card Reader DOWN AGAIN! -- Oh, Did you want to pay for a WORKING SYSTEM? Do some research and avoid this one! Keep shopping!3 Replies - Latest reply on 09/05/2009Add reply
No Refund No Replacement Policy
PATAGONIA, ARIZONA -- I purchased a Toshiba laptop computer directly from Toshiba's web site. Within two weeks the display failed and I had to have it repaired. It was more than three weeks before I got it back and it worked ... read full review
SPRING HILL, FLORIDA -- Laptop was purchased in late November2005 from Best Buy here online. Was given as Christmas present in Jan. 2006. Computer worked fine till battery needed recharging. Battery would not recharge I traveled ... read full review2 Replies - Latest reply on 04/05/2006
LOUISVILLE, KENTUCKY -- I have been a consultant for over 10 years, so I have used just about everything out there in the way of laptops(IBM, HP, Gateway, Dell) and have nothing negative to say about them until now. Within 3 months, my Toshiba power supply would no longer charge the battery or provide power to the computer. After about 18 months the computer started to overheat and was not reliable. I cleaned the boards and fans and bought a cooling plate so I could use it. I now have an additional systems problem and their solution is to scrap the computer and reload it or buy a new computer. I would not buy another Toshiba if my life depended on it. As a consultant my livelyhood depends on it and I have found the Toshiba to be the worst computer I have ever owned. 1 Replies - Latest reply on 12/10/2006Add reply
I got a new Toshiba Computer from day one, I could not get it to work right The store helped me about 4 times in a week to get it to work . But after 4 times I called Toshiba Co for help. I had the computer for a week and Toshiba told me I would have to pay $159.00 dollars to get help to get it fixed. That is the last Toshiba I will but. I took it back to the store and got my money back.Add reply
The worst laptop I have ever had by far and I have had many. Add reply
Shame On Toshiba!
U.S.A, CALIFORNIA -- Shame on Toshiba! I bought a "TOSHIBA-SATELITE #C655-SERIES". I am new to the computer, but, as you can see I'm pretty darn handy at the key's. I use the laptop once a week, "IF"! I haven't found the ... read full review2 Replies - Latest reply on 04/03/2013
My power cord on my laptop went bad, it was still under warranty and they sent me another one but because I missed the so called deadline to send the defective one back by 7 days they charged be 157 bucks. I called customer service and they would not work with me at all. I hope it was worth it for Toshiba because it will cost them a lot more than the 157 dollars in lost sales in the long run. Why they wouldn't just do the right thing and make the customer happy and keep them coming back I have no idea. Poor management. I will never buy another Toshiba product again!1 Replies - Latest reply on 01/08/2011Add reply
I purchased a Toshiba laptop from Best Buy. It had the i5 processor, blue ray, WiMax, and all the bells and whistles. First of all I also had to purchase $60.00 worth of antivirus software. When I got it home, after reading 3 instruction manuals, I tried to add my printer but the computer kept freezing up when I tried to load the disk. I also kept getting an error screen. I then tried to connect to Wi-Fi, what a nightmare! I had to call Toshiba 5 times and re-boot my computer 2 times the day after I purchased it. I was so mad, I took the laptop back to Best Buy and traded it in for an iPad. The iPad came in a small box with a couple of papers explaining the electronics. I plugged it in and it worked perfect! No antivirus protection to buy, no disc to upload, and hooks up to the printer with Bluetooth. No more pc for me I'm staying with Apple and Mac from now on!3 Replies - Latest reply on 12/14/2010Add reply
My Toshiba satellite was purchased less then two years ago, and for the past few month it has been overheating and shutting down on it's own. Now all I get is a blue screen. Best Buy says it's probably a hard drive problem. For the amount of money that I paid, I expected too get a computer that would last longer and operate without problems.
2 Replies - Latest reply on 09/14/2010Add reply
But this Toshiba Satellite is total junk. I would recommend any other laptop before I would ever consider another Toshiba.
SPRINGFIELD, OHIO -- I'm upset that I could not extend my warranty after the expiration date. When I call to see if any of the supervisors can help the lady that supposedly helped me which she was very rude and sarcastic, said to me that no manager or supervisor can change the date of purchase to accommodate me to buy an extended warranty. The item has being nothing but a pain since I got it, it was a gift from my husband and since he was the one that purchased it I have no idea when he bought it, so when I tried to extend the warranty, the item had expire for 1 week and there was no was they were going to give me any extension on a warranty. The computer has had so many problems I lost track, I took the item to a Best Buy to have it looked at and the only thing they did was give me the run around.
So I'm surely screwed of a warranty and I still have this darn computer that does not work properly. Is there any way I can get a warranty for it in order to fix the darn thing since is just brand new basically.
I just bought this laptop from BestBuy this week, and I love it! It is very easy to use, and, although I was skeptical of the Windows Vista program installed, I have not had ANY problems with it! It's much faster than my other laptop because of the dual processor, and it's easy to type on too. The only complaint I have is that the TAB key sticks now and again, but I can live with it. I bought a notebook cooler today too to extend the life of it. I LOVE that the battery has a life of two hours off the adapter! My old one only had an hour (cheap Dell). Unfortunately, this is a clearance item to make way for the new Toshiba models, but I would definitely recommend that you go and get one if you can!
2 Replies - Latest reply on 02/11/2009Add reply
I got it on sale this week for $349.99! LOVE IT!
I tried to purchase an extended warranty for my Toshiba Laptop.
The phone was answered by a Ashley Carroll. She was very rude. The laptop was purchased on the 17th of January 2008. She claimed I purchased it on the 11th, therefore, I could not obtain an extended warranty on my laptop. According to my receipt and charge account I purchased the laptop on the 17th. When asked to speak to a Manager she claimed they didn't have any managers on the week-end. with that She hung up on me. When I got her back again, she hung up again.
Is this the treatment I get for purchasing a Toshiba laptop. Next time I will purchase a different brand. One who appreciates me purchasing their product(s).