SPRINGFIELD, OHIO -- I'm upset that I could not extend my warranty after the expiration date. When I call to see if any of the supervisors can help the lady that supposedly helped me which she was very rude and sarcastic, said to me that no manager or supervisor can change the date of purchase to accommodate me to buy an extended warranty. The item as being nothing but a pain since I got it, it was a gift from my husband and since he was the one that purchased it I have no idea when he bought it, so when I tried to extend the warranty, the item had expire for 1 week and there was no way they were going to give me any extension on a warranty.
The computer has had so many problems I lost track. I took the item to a Best Buy to have it looked at and the only thing they did was give me the runaround. So I'm surely screwed of a warranty and I still have this darn computer that does not work properly. Is there any way I can get a warranty for it in order to fix the darn thing since is just brand new basically?
I just bought this laptop from Best Buy this week, and I love it! It is very easy to use, and, although I was skeptical of the Windows Vista program installed, I have not had ANY problems with it! It's much faster than my other laptop because of the dual processor, and it's easy to type on too. The only complaint I have is that the tab key sticks now and again, but I can live with it. I bought a notebook cooler today too to extend the life of it.
I love that the battery has a life of two hours off the adapter! My old one only had an hour (cheap Dell). Unfortunately, this is a clearance item to make way for the new Toshiba models, but I would definitely recommend that you go and get one if you can! I got it on sale this week for $349.99! LOVE IT!
I tried to purchase an extended warranty for my Toshiba Laptop. The phone was answered by a **. She was very rude. The laptop was purchased on the 17th of January 2008. She claimed I purchased it on the 11th, therefore, I could not obtain an extended warranty on my laptop. According to my receipt and charge account I purchased the laptop on the 17th.
When asked to speak to a manager she claimed they didn't have any managers on the weekend. With that she hung up on me. When I got her back again, she hung up again. Is this the treatment I get for purchasing a Toshiba laptop? Next time I will purchase a different brand. One who appreciates me purchasing their product(s).
NEW YORK, NEW YORK -- I'm a hard core New Yorker. I am direct, specific, take notes on discussions. I have dealt with contractors, designers, lawyers, etc., and I have never had the breadth and depth of trouble I have had with this company. Dec. 27th I started to try to get help for my 2 year old laptop. It's been 10 days of conversations with Level 1, 2 and 3, plus customer service (they were the worst) during which time I've been disconnected without call backs (they have 2 of my tel. #'s) - this happened 5 times; 3 different diagnosis; reps at different levels telling me different things about their capabilities in connection to switching me over to the next level - basically and blatantly lying.
I finally got a Level #3 person with their name and tel. # who sounds competent and sincere and was (again) promised to have parts overnighted to their NY service group. First thing this AM the service group said that they received an email saying that my parts order was rejected. I paid a lot of money for an extended warranty and for in-office/house service for this business computer, and all I'm getting is an ulcer and a computer that not only doesn't work correctly (as it had problems last week), but now doesn't even receive a signal.
This company doesn't give a crap about is consumers. I would never, ever, ever buy a Toshiba again. I've loved their laptops, but God forbid anything should go wrong and you will end up in a quagmire of lying, stupidity, institutionalized manipulation. The very worst.
PENNSYLVANIA -- I have been reading a lot of horror stories about various companies and thought I would let you know about my experience with my Toshiba laptop. I previously owned a HP laptop that I was having problems with. I had bought it from Best Buy and knew from previous experience that they would have it for 3-5 weeks (very aggravating) but at least Best Buy always honored their warranty with me. I left the laptop with Best Buys to be repaired and went home.
I need a computer for my job and discussed the problem with my wife. We had been thinking about buying a new computer and decided this would be a good time. We did some research on her work computer and found some good deals at Best Buy on Toshiba computers. I was not crazy about the Best Buy warranty and decided to research 3rd party warranties.
During the course of my research I discovered that Toshiba has a warranty for their computer products at Toshibadirect.com (probably common knowledge, but new to me). The warranty was for 3 years and 1/2 the price of the Best Buy warranty. The warranty covered everything Best Buy claimed to cover. They also claimed that if I had a problem, they would send a box for it free of charge, repair it the next day, and send it back immediately. This cinched the Toshiba for me.
I went to Best Buy and purchased the computer. They tried to pressure me into buying their extended warranty, but once I explained the Toshiba warranty to them they said they could not match the service of the Toshiba warranty and left me alone.
I have had the computer for about a year now. During that time the speakers went bad, the DVD-ROM went bad, and the LCD screen had a bunch of bad pixels. Each time I called the tech support and they sent a box for it. The first time the speakers came back fixed within four day of being sent out. The second time they had the computer for a week and a half because they were waiting for a part. They did give me a $100 gift certificate towards something from their website after I complained about the wait. I sent the computer in for the LCD screen problem last Tuesday. It came back Friday. They replaced the old one and it looks great.
Obviously I am not happy that I have had these problems with the computer. I am happy with how the situation has been handled all three times. Because of the support I will buy Toshiba products in the future. (Standing by their warranty cannot be understated.) At the time they had an accidental breakage policy for an extra $99. This policy is now included in their regular extended warranty policy and is still half the price of Best Buy warranty. After all the horror stories I have read on this site I thought I would share a positive story.
My Toshiba satellite was purchased less than two years ago, and for the past few months it has been overheating and shutting down on its own. Now all I get is a blue screen. Best Buy says it's probably a hard drive problem. For the amount of money that I paid, I expected to get a computer that would last longer and operate without problems. But this Toshiba Satellite is total junk. I would recommend any other laptop before I would ever consider another Toshiba.
LOMBARD, ILLINOIS -- Bought Toshiba Satellite Laptop at Best Buy on June 10, 2009 - Day ONE, Memory Card reader failure. Day three- spontaneously worked-FOR ONE DAY. Continues to fail without notice and work erratically. THEN Month TWO, ALL EXTERNAL device readers fail, memory card slot, USB ports, CD/DVD reader, ALL DOWN. Had to REFORMAT (strip everything and start over with SYSTEM RECOVERY. Now, LESS than 90 DAYS out, Memory Card Reader DOWN AGAIN! -- Oh, did you want to pay for a WORKING SYSTEM? Do some research and avoid this one! Keep shopping!
ST. CHARLES/ST. LOUIS, MISSOURI -- One of the keys actually came off of my computer. I had to try to superglue it back on myself, but it has never been the same. I still have a hard time typing the letter "p"! My Toshiba laptop has also been the SLOWEST computer I have EVER owned!! It has been that way since I bought it. Sometimes the computer will say that the audio component is not installed, when it really is.
My computer is less than four years old, & its hard drive has failed. Toshiba refuses to acknowledge any responsibility, or stand by its product, saying "you're lucky it's lasted this long". I believe a computer this expensive has no business failing after three and a half years, & they should either repair it, or exchange it.