SPRING HILL, FLORIDA -- Laptop was purchased in late November 2005 from Best Buy here online. Was given as Christmas present in Jan. 2006. Computer worked fine till battery needed recharging. Battery would not recharge. I traveled over 60 miles to Toshiba Rep. who saw that laptop was new and barely used. They took 1st battery and sent it to Toshiba. I received new battery but again it would not charge. So now I am told it could be the motherboard. The warranty of 90 days is over and I am stuck now with nothing. When this was purchased, no one was told about a 90 day warranty.
Everyone I tell this story to cannot believe any computer has only 90 days on its warranty. I feel TOSHIBA knows it had a LEMON as a laptop and it has covered itself. I personally would never buy another TOSHIBA product. I would do without rather than buy their brand. Toshiba you should be ASHAMED.
My power cord on my laptop went bad, it was still under warranty and they sent me another one but because I missed the so called deadline to send the defective one back by 7 days they charged me 157 bucks. I called customer service and they would not work with me at all. I hope it was worth it for Toshiba because it will cost them a lot more than the 157 dollars in lost sales in the long run. Why they wouldn't just do the right thing and make the customer happy and keep them coming back I have no idea. Poor management. I will never buy another Toshiba product again!
I purchased a Toshiba laptop from Best Buy. It had the i5 processor, Blu-ray, WiMax, and all the bells and whistles. First of all I also had to purchase $60.00 worth of antivirus software. When I got it home, after reading 3 instruction manuals, I tried to add my printer but the computer kept freezing up when I tried to load the disk. I also kept getting an error screen. I then tried to connect to Wi-Fi, what a nightmare! I had to call Toshiba 5 times and re-boot my computer 2 times the day after I purchased it.
I was so mad, I took the laptop back to Best Buy and traded it in for an iPad. The iPad came in a small box with a couple of papers explaining the electronics. I plugged it in and it worked perfect! No antivirus protection to buy, no disc to upload, and hooks up to the printer with Bluetooth. No more PC for me. I'm staying with Apple and Mac from now on!
I purchased a Toshiba Satellite laptop from Best Buy on August 29, 2010. Three weeks later, it was booting up to a blank gray screen. I called Toshiba's Tech Support, which quickly diagnosed an irreparable hard drive that would have to be completely replaced. Best Buy only gives you 14 days for returns, so I am now at the mercy of Toshiba.
I understand that hard drives fail, but given that mine died after just three weeks of light use, I consider my situation extraordinary and therefore worthy of an extraordinary response. Toshiba does not agree. I am subject to the standard process of waiting five days for a shipping box, shipment of the computer, a seven-day repair window, then standard UPS shipping back to me. In essence, it will take as long to repair my brand new computer as I have owned it.
I called Best Buy in the hope of a workaround and was offered replacement with a blank hard drive, meaning I would need to purchase Windows to make the computer usable again. I called Toshiba to request the restore discs, thinking this would sound like a great solution to them. Toshiba will only SELL me the Windows restore discs, again treating me like someone who got two years out of the laptop prior to the hard drive failure. I have never been so disappointed in a customer service experience in my life.
My laptop kept shutting down within the first year so took to a service center and they said the BIOS needed to be updated. I've had five Dell laptops and a Fujitsu and have never had problems with their BIOS. It started to have the same problem again within the following year so I called customer service. They said it was out of warranty and sounded like it was a common problem so told me I needed to update my BIOS again.
They gave instructions on how I could do the update online, but while I was in the middle of the process, it shut down again and now does not boot up at all. I spoke to a case manager named ** and he was not helpful, only recited their disclaimer and that I should have bought an extended warranty. Showed no empathy at all. I'll never buy a Toshiba laptop again as they are unreliable.
SPRINGFIELD, OHIO -- I'm upset that I could not extend my warranty after the expiration date. When I call to see if any of the supervisors can help the lady that supposedly helped me which she was very rude and sarcastic, said to me that no manager or supervisor can change the date of purchase to accommodate me to buy an extended warranty. The item as being nothing but a pain since I got it, it was a gift from my husband and since he was the one that purchased it I have no idea when he bought it, so when I tried to extend the warranty, the item had expire for 1 week and there was no way they were going to give me any extension on a warranty.
The computer has had so many problems I lost track. I took the item to a Best Buy to have it looked at and the only thing they did was give me the runaround. So I'm surely screwed of a warranty and I still have this darn computer that does not work properly. Is there any way I can get a warranty for it in order to fix the darn thing since is just brand new basically?
I just bought this laptop from Best Buy this week, and I love it! It is very easy to use, and, although I was skeptical of the Windows Vista program installed, I have not had ANY problems with it! It's much faster than my other laptop because of the dual processor, and it's easy to type on too. The only complaint I have is that the tab key sticks now and again, but I can live with it. I bought a notebook cooler today too to extend the life of it.
I love that the battery has a life of two hours off the adapter! My old one only had an hour (cheap Dell). Unfortunately, this is a clearance item to make way for the new Toshiba models, but I would definitely recommend that you go and get one if you can! I got it on sale this week for $349.99! LOVE IT!
I tried to purchase an extended warranty for my Toshiba Laptop. The phone was answered by a **. She was very rude. The laptop was purchased on the 17th of January 2008. She claimed I purchased it on the 11th, therefore, I could not obtain an extended warranty on my laptop. According to my receipt and charge account I purchased the laptop on the 17th.
When asked to speak to a manager she claimed they didn't have any managers on the weekend. With that she hung up on me. When I got her back again, she hung up again. Is this the treatment I get for purchasing a Toshiba laptop? Next time I will purchase a different brand. One who appreciates me purchasing their product(s).
NEW YORK, NEW YORK -- I'm a hard core New Yorker. I am direct, specific, take notes on discussions. I have dealt with contractors, designers, lawyers, etc., and I have never had the breadth and depth of trouble I have had with this company. Dec. 27th I started to try to get help for my 2 year old laptop. It's been 10 days of conversations with Level 1, 2 and 3, plus customer service (they were the worst) during which time I've been disconnected without call backs (they have 2 of my tel. #'s) - this happened 5 times; 3 different diagnosis; reps at different levels telling me different things about their capabilities in connection to switching me over to the next level - basically and blatantly lying.
I finally got a Level #3 person with their name and tel. # who sounds competent and sincere and was (again) promised to have parts overnighted to their NY service group. First thing this AM the service group said that they received an email saying that my parts order was rejected. I paid a lot of money for an extended warranty and for in-office/house service for this business computer, and all I'm getting is an ulcer and a computer that not only doesn't work correctly (as it had problems last week), but now doesn't even receive a signal.
This company doesn't give a crap about is consumers. I would never, ever, ever buy a Toshiba again. I've loved their laptops, but God forbid anything should go wrong and you will end up in a quagmire of lying, stupidity, institutionalized manipulation. The very worst.
The clock has never kept time properly. In June 2007 I suffered a randomly generated BIOS password that caused the system to be unbootable. On September 3, 2007, I first started having critical issues with this computer. Windows Vista described this problem with a code named "Blue Screen." Apparently the computer had spontaneously rebooted itself due to some unexpected error. On September 9, 2007, the hard drive in my Toshiba notebook computer crashed. They installed a new hard drive and a new motherboard. On November 27, 2007, the USB ports were not working.
The computer had another motherboard put in, as well as a new USB board. The computer is exhibiting the same symptoms tonight that it did just before having the second motherboard and USB board replaced. After several hours on hold I finally spoke with a "Customer Relations Agent." I again explained my situation and was again cited the company policy about exchanges.
When I related to her the repair history of my computer, she said that it "is not rare" for one of their computers to have multiple major system components replaced within the first year. After spouting off several threats, I was hung up on by this "Customer Relations Agent." I would like this computer replaced.