We have been trying to contact Toshiba about repairing a laptop since January 2007. They told us to contact a company which cannot be reached nor do they return phone messages. We keep being transfered to some place in Manila. Then we are transferred to their Customer relations. We wait for 50 minutes then are transferred and are not told that we will have to give them information. They gave us 5 seconds to give them the information and then they hung up. They need to change the way that they help their customers. In a range from 0 - 10 with 0 being low I would have to rate them a 0 for their customer service.
1 Replies - Latest reply on 08/27/2007Add reply
I seriously doubt if we will purchase anything from them again.
After reading some of the other comments, I felt had to tone down my rhetoric from "mad as hell" to "disappointed". Wow! Has customer service/tech support changed...
I am complaining about a Satellite ... read full review1 Replies - Latest reply on 08/08/2007
One word: Sucks!
2 Replies - Latest reply on 06/05/2007Add reply
don't buy Toshiba at all.
I purchased a Toshiba laptop towards the end of 2006. The laptop was advertised with a free Vista upgrade for any laptop purchased between 10/26/06 and 3/15/07. For several months I attempted to access the Toshiba Vista Upgrade page. Over those months, the page never worked properly, so I stopped trying up until this month (May). The site now says it is too late to get my upgrade, that the offer was limited to March 31st. I feel, especially due to the release date of Vista, the poor performance of the Toshiba site, and the short time period between March 15 and March 31st, the FREE Vista upgrade was a misrepresentation on Toshiba's part, and on the part of Office Depot. Was the poor performance of the Toshiba site intentional? Your guess is as good as mine.2 Replies - Latest reply on 05/11/2007Add reply
LOUISVILLE, KENTUCKY -- I have been a consultant for over 10 years, so I have used just about everything out there in the way of laptops(IBM, HP, Gateway, Dell) and have nothing negative to say about them until now. Within 3 months, my Toshiba power supply would no longer charge the battery or provide power to the computer. After about 18 months the computer started to overheat and was not reliable. I cleaned the boards and fans and bought a cooling plate so I could use it. I now have an additional systems problem and their solution is to scrap the computer and reload it or buy a new computer. I would not buy another Toshiba if my life depended on it. As a consultant my livelyhood depends on it and I have found the Toshiba to be the worst computer I have ever owned. 1 Replies - Latest reply on 12/10/2006Add reply
SPRING HILL, FLORIDA -- Laptop was purchased in late November2005 from Best Buy here online. Was given as Christmas present in Jan. 2006. Computer worked fine till battery needed recharging. Battery would not recharge I traveled ... read full review2 Replies - Latest reply on 04/05/2006
Toshiba warranty dept, Irvine CA
ATLANTA, GEORGIA -- I have always purchased HP products. That's until my daughter decided she wanted a Toshiba laptop. I have had several problems one of which involved me replacing the hard drive 4 months after she got ... read full review4 Replies - Latest reply on 02/06/2007
No Refund No Replacement Policy
PATAGONIA, ARIZONA -- I purchased a Toshiba laptop computer directly from Toshiba's web site. Within two weeks the display failed and I had to have it repaired. It was more than three weeks before I got it back and it worked ... read full review
Toshiba has stood behind their warranty
PENNSYLVANIA -- I have been reading a lot of horror stories about various companies and thought I would let you know about my experience with my Toshiba laptop. I previously owned a HP laptop that I was having problems ... read full review