One of the keys actually came off of my computer. I had to try to superglue it back on myself, but it has never been the same. I still have a hard time typing the letter "p"! My Toshiba laptop has also been the SLOWEST computer I have EVER owned!! It has been that way since I bought it.
1 Replies - Latest reply on 12/01/2008Add reply
Sometimes the computer will say that the audio component is not installed, when it really is.
My computer is less than four years old, & its hard drive has failed. Toshiba refuses to acknowledge any responsibility, or stand by its product, saying "you're lucky it's lasted this long".
3 Replies - Latest reply on 11/12/2008Add reply
I believe a computer this expensive has no business failing after three and a half years, & they should either repair it, or exchange it.
LENOIR, NORTH CAROLINA -- I purchased a Toshiba laptop in July 2006. By June of 2007 the DVD player was not working. I called Toshiba an they suggested I take it to an authorized service center, which I did. They supposedly fixed it but now 4 months later it's not working again. I let a friend of mine fix it who works on computers and he said the DVD player was shot. So either the service center didn't fix it or it broke again, so don't buy a Toshiba laptop. They're not worth the money you pay for them.
7 Replies - Latest reply on 11/12/2007Add reply
I have a 7 year old Dell desktop and a 10 year old IBM laptop and I have never had any issues with them. So don't buy a Toshiba.
We have been trying to contact Toshiba about repairing a laptop since January 2007. They told us to contact a company which cannot be reached nor do they return phone messages. We keep being transfered to some place in Manila. Then we are transferred to their Customer relations. We wait for 50 minutes then are transferred and are not told that we will have to give them information. They gave us 5 seconds to give them the information and then they hung up. They need to change the way that they help their customers. In a range from 0 - 10 with 0 being low I would have to rate them a 0 for their customer service.
1 Replies - Latest reply on 08/27/2007Add reply
I seriously doubt if we will purchase anything from them again.
After reading some of the other comments, I felt had to tone down my rhetoric from "mad as hell" to "disappointed". Wow! Has customer service/tech support changed...
I am complaining about a Satellite ... read full review1 Replies - Latest reply on 08/08/2007
One word: Sucks!
2 Replies - Latest reply on 06/05/2007Add reply
don't buy Toshiba at all.
I purchased a Toshiba laptop towards the end of 2006. The laptop was advertised with a free Vista upgrade for any laptop purchased between 10/26/06 and 3/15/07. For several months I attempted to access the Toshiba Vista Upgrade page. Over those months, the page never worked properly, so I stopped trying up until this month (May). The site now says it is too late to get my upgrade, that the offer was limited to March 31st. I feel, especially due to the release date of Vista, the poor performance of the Toshiba site, and the short time period between March 15 and March 31st, the FREE Vista upgrade was a misrepresentation on Toshiba's part, and on the part of Office Depot. Was the poor performance of the Toshiba site intentional? Your guess is as good as mine.2 Replies - Latest reply on 05/11/2007Add reply
Toshiba warranty dept, Irvine CA
ATLANTA, GEORGIA -- I have always purchased HP products. That's until my daughter decided she wanted a Toshiba laptop. I have had several problems one of which involved me replacing the hard drive 4 months after she got ... read full review4 Replies - Latest reply on 02/06/2007
Toshiba has stood behind their warranty
PENNSYLVANIA -- I have been reading a lot of horror stories about various companies and thought I would let you know about my experience with my Toshiba laptop. I previously owned a HP laptop that I was having problems ... read full review