Toshiba Amer Info Systems Inc - Page 2

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 7 ratings and
36 reviews & complaints.
www.toshiba.com

Most Popular | Newest | More Options >
More filter options:
No Refund No Replacement Policy
Posted by on
PATAGONIA, ARIZONA -- I purchased a Toshiba laptop computer directly from Toshiba's web site. Within two weeks the display failed and I had to have it repaired. It was more than three weeks before I got it back and it worked for another two weeks and then failed again. This time they replaced the mother board and the hard drive. Toshiba failed to set up the return paperwork properly and I had to spend an extra week attempting to get everything straightened out. I asked for either a replacement laptop or a refund and was informed that it was not Toshibas policy to do either. I asked to be an exception since I had basically no use of the laptop and the months were clicking away.

If anybody is interested in purchasing a Toshiba laptop then I recommend purchasing it from a local store so that if it doesn't work you can take it back and get another one. Something that Toshiba is not willing to do.

I have been a Toshiba customer more a long time. I have one of their large screen TV's, a digital camera, my wife's laptop is a Toshiba. I have a policy also; not to buy anything that is built by Toshiba.

Update on 12/22/2006 I forgot to mention that I also made a Better Business Bureau complaint in March 2005. Toshiba responded back to the BBB on October 2006 (just short of two years) and said that they didn't have any address or telephone information to get in touch with me. That's interesting because I bought the laptop directly from Toshiba, registered the warranty with them, had two repairs done by them and entered all the information on the BBB complaint form. Anyway, Toshiba finally broke down and did the third repair (another defective display) at no cost to me. The repair shop installed two new fans in an attempt to repair the re-occurring heat problem that causes the computer to lock up. I recommend purchasing HP laptops, both for the quality and the service.

Update on 1/14/2007 Well, here we are a few weeks later and my new display that was just installed has failed again. This is the third bad display not to say the other repairs that have been done on this laptop. When I made the formal complaint to Better Business Bureau my laptop was less than five months old, well within the warranty but Toshiba waited almost two years to respond to BBB and attempted to fix it with no warranty on the part or labor. Can you see what's happening here; delay the repair until after the warranty expires and hope that the customer goes away. If customer makes a formal complaint then offer (after a year and half) to fix it under an extended warranty. What a scam.
     
Read 0 RepliesAdd reply
Toshiba has stood behind their warranty
Posted by on
PENNSYLVANIA -- I have been reading a lot of horror stories about various companies and thought I would let you know about my experience with my Toshiba laptop. I previously owned a HP laptop that I was having problems with. I had bought it from Best Buys and knew from previous experience that they would have it for 3-5 weeks. (very aggravating) but at least Best Buys always honored their warranty with me. I left the laptop with Best Buys to be repaired and went home. I need a computer for my job and discussed the problem with my wife. We had been thinking about buying a new computer and decided this would be a good time. We did some research on her work computer and found some good deals at Best Buys on Toshiba computers. I was not crazy about the Best Buys warranty and decided to research 3rd party warranties. During the course of my research I discovered that Toshiba has a warranty for their computer products at Toshibadirect.com (probably common knowledge,but new to me) The warranty was
for 3 years and 1/2 the price of the Best Buys warranty. The warranty covered everything Best Buys claimed to cover. They also claimed that if I had a problem, they would send a box for it free of charge, repair it the next day, and send it back immediately. This cinched the Toshiba for me. I went to Best Buys and purchased the computer. They tried to pressure me into buying their extended warranty, but once I explained the Toshiba warranty to them they said they could not match the service of the Toshiba warranty and left me alone. I have had the computer for about a year now. During that time the speakers went bad, The Dvd rom went bad, and the LCD screen had a bunch of bad pixels. Each time I called the tech support and they sent a box for it. The first time the speakers came back fixed within four day of being sent out. The second time they had the computer for a week and a half because they were waiting for a part. They did give me a $100 gift certificate towards something from their website after I complained about the wait. I sent the computer in for the Lcd screen problem last Tuesday. It came back Friday. They replaced the old one and it looks great. Obviously I am not happy that I have had these problems with the computer. I am happy with how the situation has been handled all three times. Because of the support I will buy Toshiba products in the future. (Standing by their warranty can not be understated.) At the time they had an accidental breakage policy for an extra $99. This policy is now included in their regular extended warranty policy and is still half the price of Best Buys warranty. After all the horror stories I have read on this site I thought I would share a positive story.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Poor Service
Posted by on
Rating: 1/51
I got a new Toshiba Computer from day one, I could not get it to work right The store helped me about 4 times in a week to get it to work . But after 4 times I called Toshiba Co for help. I had the computer for a week and Toshiba told me I would have to pay $159.00 dollars to get help to get it fixed. That is the last Toshiba I will but. I took it back to the store and got my money back.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
If You Want to Fustrate Yourself by a Toshiba Laptop
Posted by on
Rating: 1/51
US, FLORIDA -- The worst laptop I have ever had by far and I have had many.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Memory card reader never worked
Posted by on
Rating: 1/51
I bought a Toshiba Satellite L765D laptop in January 2013 and just put a memory card in the slot ... nothing happens. A computer tech who was here suggested that I get a card reader and attach it via the USB port.

Not happy about this situation but I don't want to send the computer back to the company to have a new card reader put in.

It is under warranty but I don't want to be without my computer plus I think I am responsible for shipping charges.
     
Read 3 RepliesAdd reply

User Replies:

trmn8r on 2013-02-17:
You may simply need a driver installed. Was the person who visited you there on a service call under the warranty, a friend, something else? If it was a service tech out on a warranty call, suggesting you add a USB card reader makes no sense.

Have you called them for support? The issue that you describe can be solved over the phone, or at least they should be able to examine the computer and diagnose the root cause (hardware or software(driver)) of the problem.

Have you looked to see if your computer believes all the devices are working properly and have drivers?
Old Timer on 2013-02-17:
SD is limited to 2GB, SDHC goes beyond 2G. Or as noted could be a simple driver needing to be installed, repaired or updated. The Satellite L765D sounds like a nice unit, trust you can get it working before having to send it to heaven knows where to be checked out.

(Keep the Geek Squad away from it unless you never want it to work right again)
MRM on 2013-02-18:
That's insane in the membrane! Its a one month laptop and you shouldn't have to fix it that early.
Close commentsAdd reply
Moving to Apple
Posted by on
I purchased a Toshiba laptop from Best Buy. It had the i5 processor, blue ray, WiMax, and all the bells and whistles. First of all I also had to purchase $60.00 worth of antivirus software. When I got it home, after reading 3 instruction manuals, I tried to add my printer but the computer kept freezing up when I tried to load the disk. I also kept getting an error screen. I then tried to connect to Wi-Fi, what a nightmare! I had to call Toshiba 5 times and re-boot my computer 2 times the day after I purchased it. I was so mad, I took the laptop back to Best Buy and traded it in for an iPad. The iPad came in a small box with a couple of papers explaining the electronics. I plugged it in and it worked perfect! No antivirus protection to buy, no disc to upload, and hooks up to the printer with Bluetooth. No more pc for me I'm staying with Apple and Mac from now on!
     
Read 3 RepliesAdd reply

User Replies:

msnanny on 2010-12-14:
Good choice! Welcome to the dark side :)
MRM on 2010-12-14:
The iPad is not the same thing as a PC laptop. For future reference, just decline the softwares they sell you and download free softwares online.
werelucky on 2010-12-14:
Welcome!
Close commentsAdd reply
Laptop dead after just three weeks
Posted by on
I purchased a Toshiba Satellite laptop from Best Buy on August 29, 2010. Three weeks later, it was booting up to a blank gray screen. I called Toshiba's Tech Support, which quickly diagnosed an irreparable hard drive that would have to be completely replaced. Best Buy only gives you 14 days for returns, so I am now at the mercy of Toshiba. I understand that hard drives fail, but given that mine died after just three weeks of light use, I consider my situation extraordinary and therefore worthy of an extraordinary response. Toshiba does not agree. I am subject to the standard process of waiting five days for a shipping box, shipment of the computer, a seven-day repair window, then standard UPS shipping back to me. In essence, it will take as long to repair my brand new computer as I have owned it. I called Best Buy in the hope of a workaround and was offered replacement with a blank hard drive, meaning I would need to purchase Windows to make the computer usable again. I called Toshiba to request the restore discs, thinking this would sound like a great solution to them. Toshiba will only SELL me the Windows restore discs, again treating me like someone who got two years out of the laptop prior to the hard drive failure. I have never been so disappointed in a customer service experience in my life.
     
Read 1 RepliesAdd reply

User Replies:

bcd on 2010-09-21:
You can restore data to the new hard drive with the recovery discs you created.
Close commentsAdd reply
Beware of Toshiba laptop Bios problems
Posted by on
My laptop kept shutting down within the first year so took to a service center and they said the bios needed to be updated. I've had five Dell laptops and a Fujitsu and have never had problems with their Bios. It started to have the same problem again within the following year so I called customer service. They said it was out of warranty and sounded like it was a common problem so told me I needed to update my bios again. They gave instructions on how I could do the update online, but while I was in the middle of the process, it shut down again and now does not boot up at all. I spoke to a case manager named Tyler and he was not helpful, only recited their disclaimer and that I should have bought an extended warranty. Showed no empathy at all. I'll never buy a Toshiba laptop again as they are unreliable.
     
Read 0 RepliesAdd reply
Warranties Expirations
Posted by on
SPRINGFIELD, OHIO -- I'm upset that I could not extend my warranty after the expiration date. When I call to see if any of the supervisors can help the lady that supposedly helped me which she was very rude and sarcastic, said to me that no manager or supervisor can change the date of purchase to accommodate me to buy an extended warranty. The item as being nothing but a pain since I got it, it was a gift from my husband and since he was the one that purchased it I have no idea when he bought it, so when I tried to extend the warranty, the item had expire for 1 week and there was no was they were going to give me any extension on a warranty. The computer has had so many problems I lost track, I took the item to a Best Buy to have it looked at and the only thing they did was give me the run around.

So I'm surely screwed of a warranty and I still have this darn computer that does not work properly. Is there any way I can get a warranty for it in order to fix the darn thing since is just brand new basically.
     
Read 0 RepliesAdd reply
Works Like A Charm!
Posted by on
I just bought this laptop from BestBuy this week, and I love it! It is very easy to use, and, although I was skeptical of the Windows Vista program installed, I have not had ANY problems with it! It's much faster than my other laptop because of the dual processor, and it's easy to type on too. The only complaint I have is that the TAB key sticks now and again, but I can live with it. I bought a notebook cooler today too to extend the life of it. I LOVE that the battery has a life of two hours off the adapter! My old one only had an hour (cheap Dell). Unfortunately, this is a clearance item to make way for the new Toshiba models, but I would definitely recommend that you go and get one if you can!

I got it on sale this week for $349.99! LOVE IT!
     
Read 2 RepliesAdd reply

User Replies:

BokiBean on 2009-02-10:
Nice review!
MrBeanRocks25 on 2009-02-11:
:)
Close commentsAdd reply
Top of Page | Next Page >