Toshiba Amer Info Systems Inc - Page 3

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 7 ratings and
36 reviews & complaints.
www.toshiba.com

Most Popular | Newest | More Options >
More filter options:
Complaint
Posted by on
I tried to purchase an extended warranty for my Toshiba Laptop.

The phone was answered by a Ashley Carroll. She was very rude. The laptop was purchased on the 17th of January 2008. She claimed I purchased it on the 11th, therefore, I could not obtain an extended warranty on my laptop. According to my receipt and charge account I purchased the laptop on the 17th. When asked to speak to a Manager she claimed they didn't have any managers on the week-end. with that She hung up on me. When I got her back again, she hung up again.

Is this the treatment I get for purchasing a Toshiba laptop. Next time I will purchase a different brand. One who appreciates me purchasing their product(s).
     
Read 0 RepliesAdd reply
Laptop Computer Service And Warranties Worth Nothing
Posted by on
NEW YORK, NEW YORK -- I'm a hard core New Yorker. I am direct, specific, take notes on discussions. I have dealt with contractors, designers, lawyers, etc., and I have never had the breadth and depth of trouble I have had with this company. Dec. 27th I started to try to get help for my 2 year old laptop. It's been 10 days of conversations with Level 1,2 and 3, plus customer service (they were the worst) during which time I've been disconnected without call backs (they have 2 of my tel. #'s) - this happened 5 times; 3 different diagnosis; reps at different levels telling me different things about their capabilities in connection to switching me over to the next level - basically and blatantly lying. I finally got a Level #3 person with their name and tel. # who sounds competent and sincere and was (again)promised to have parts overnighted to their NY service group. First thing this AM the service group said that they received an email saying that my parts order was rejected. I paid a a lot of money for an extended warranty and for in-office/house service for this business computer, and all I'm getting is an ulcer and a computer that not only doesn't work correctly (as it had problems last week), but now doesn't even receive a signal.

This company doesn't give a crap about is consumers. I would never, ever, ever buy a Toshiba again. I've loved their laptops, but God forbid anything should go wrong and you will end up in a quagmire of lying, stupidity, institutionalized manipulation. The very worst.
     
Read 0 RepliesAdd reply
Toshiba Computers Disregards Lemon Product Issues
Posted by on
The clock has never kept time properly. In June 2007 I suffered a randomly generated BIOS password that caused the system to be unbootable. On September 3, 2007, I first started having critical issues with this computer. Windows Vista described this problem with a code named "Blue Screen." Apparently the computer had spontaneously rebooted itself due to some unexpected error. On September 9, 2007, the hard drive in my Toshiba notebook computer crashed. They installed a new hard drive and a new motherboard. On November 27, 2007, the USB ports were not working.

The computer had another motherboard put in, as well as a new USB board. The computer is exhibiting the same symptoms tonight that it did just before having the second motherboard and USB board replaced. After several hours on hold I finally spoke with a "Customer Relations Agent." I again explained my situation and was again cited the company policy about exchanges.

When I related to her the repair history of my computer, she said that it "is not rare" for one of their computers to have multiple major system components replaced within the first year.

After spouting off several threats, I was hung up on by this "Customer Relations Agent." I would like this computer replaced.
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 2008-01-03:
"I would like this computer replaced. " I would suggest that threatening the agent is perhaps not the way to achieve this end.
Close commentsAdd reply
Toshiba Crap
Posted by on
LOUISVILLE, KENTUCKY -- I have been a consultant for over 10 years, so I have used just about everything out there in the way of laptops(IBM, HP, Gateway, Dell) and have nothing negative to say about them until now. Within 3 months, my Toshiba power supply would no longer charge the battery or provide power to the computer. After about 18 months the computer started to overheat and was not reliable. I cleaned the boards and fans and bought a cooling plate so I could use it. I now have an additional systems problem and their solution is to scrap the computer and reload it or buy a new computer. I would not buy another Toshiba if my life depended on it. As a consultant my livelyhood depends on it and I have found the Toshiba to be the worst computer I have ever owned.
     
Read 1 RepliesAdd reply
User Replies:
glc on 2006-12-10:
Which model Satellite was this?
Close commentsAdd reply
Warranty-Defective Laptop
Posted by on
SPRING HILL, FLORIDA -- Laptop was purchased in late November2005 from Best Buy here online. Was given as Christmas present in Jan. 2006. Computer worked fine till battery needed recharging. Battery would not recharge I traveled over 60 miles to Toshiba Rep. who saw that laptop was new and barely used. They took 1st battery and sent it to Toshiba. I received new battery but again it would not charge. So now I am told it could be the Motherboard. The warranty of 90 days is over and I am stuck now with nothing.When this was purchased, no one was told about a 90 day warranty
. Everyone I tell this story to can not believe any computer has only 90 days on its warranty. I feel TOSHIBA knows it had a LEMON as a laptop and it has covered itself. I personally would never buy another TOSHIBA product. I would do without rather than buy their brand.
Toshiba you should be ASHAMED.
     
Read 2 RepliesAdd reply
User Replies:
viperpa33s on 2006-04-05:
Someone is pulling your leg or your not telling everything. Toshiba has a 1 year parts and labor on all their new pc's. If the pc is refurbished then it is a 90 day warranty. If you have the original sales receipt, all the better.
dsmith68 on 2006-04-05:
Nearly all new computers have 1 year limited. Go to this page, there is a pdf with the toshiba warranty: www.csd.toshiba.com/cgi-bin/tais/su/su_navShell.jsp?cf=su_wa_ss_stdwar.html
Close commentsAdd reply
Toshiba Satellite
Posted by on
My Toshiba satellite was purchased less than two years ago, and for the past few month it has been overheating and shutting down on its own. Now all I get is a blue screen. Best Buy says it's probably a hard drive problem. For the amount of money that I paid, I expected too get a computer that would last longer and operate without problems.

But this Toshiba Satellite is total junk. I would recommend any other laptop before I would ever consider another Toshiba.
     
Read 2 RepliesAdd reply
User Replies:
Weedwhacked on 2010-09-14:
Maybe you just had a faulty unit. Toshiba Satellite is a good laptop. Your problem is not happening with ALL Satellites.
leet60 on 2010-09-14:
Laptops, in general, are notorious for overheating. Most are designed with the case fan and vents on the bottom of the device, and most people place the laptop on a table or their lap without adequate ventilation. Thus the huge aftermarket for laptop cooling devices.

Most CPU's have a temperature sensor that will shut down the device when the temperature becomes too hot to try to prevent cpu/motherboard failure.
This is likely the reason for your unit shutting down.

The "blue screen" you are referring too, likely indicates total failure in the case of a laptop - hard drive failure is possible but in the low percentages in this case. You can try replacing the hard drive, which is relatively simple and not too expensive. I would recommend taking it to a local shop and have them diagnose the problem.
Close commentsAdd reply
Toshiba Satellite - Day ONE, Memory Card Reader Slot WON'T READ
Posted by on
LOMBARD, ILLINOIS -- Bought Toshiba Satellite Laptop at Best Buy on June 10, 2009 - Day ONE, Memory Card reader failure. Day three- spontaneously worked-FOR ONE DAY. Continues to fail without notice and work irratically. THEN Month TWO, ALL EXTERNAL device readers fail, Memory card slot, USB ports, CD/DVD reader, ALL DOWN. Had to REFORMAT (strip everything and start over with SYSTEM RECOVERY. Now, LESS than 90 DAYS out, Memory Card Reader DOWN AGAIN! -- Oh, Did you want to pay for a WORKING SYSTEM? Do some research and avoid this one! Keep shopping!
     
Read 3 RepliesAdd reply
User Replies:
Ytropious on 2009-09-05:
Hmm, kind of sounds like what happened with my HP. The memory card reader doesn't work anymore, it hasn't worked in quite some time and it's only 3 years old. I don't know what it is but maybe internal card readers just suck? If you have a microcenter nearby you can get an external USB one for a few dollars.
MaggieMcT on 2009-09-05:
Yeah, but 3 years is one thing -- failure on day one? Not acceptable. I'd have returned that piece of junk on day two.
Ytropious on 2009-09-05:
Oh I know, I agree with that being a little extreme. I was just saying idk when mine went, but it went a long time ago and my laptop isn't even that old.
Close commentsAdd reply
Toshiba Laptop Performance
Posted by on
ST. CHARLES/ST. LOUIS, MISSOURI -- One of the keys actually came off of my computer. I had to try to superglue it back on myself, but it has never been the same. I still have a hard time typing the letter "p"! My Toshiba laptop has also been the SLOWEST computer I have EVER owned!! It has been that way since I bought it.

Sometimes the computer will say that the audio component is not installed, when it really is.
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 2008-12-01:
Old or new laptop? Are you doing the proper maintenance? No virus, trojan or worms? You can PM me directly and I'll try to help you.
Close commentsAdd reply
Failed Hard Drive
Posted by on
My computer is less than four years old, & its hard drive has failed. Toshiba refuses to acknowledge any responsibility, or stand by its product, saying "you're lucky it's lasted this long".

I believe a computer this expensive has no business failing after three and a half years, & they should either repair it, or exchange it.
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 2008-11-12:
Four years is not a really short life for a hard drive; they are mechanical devices that are operating every second the laptop is powered up. They are actually pretty easy to replace, and while they are not free, they are also not the most expensive component.
Have you determined with certainty that it is a mechanical failure, and not, for instance, a corrupt boot file? That would make it even easier to fix.
BobJohn on 2008-11-12:
The old adage - it is not IF a hard drive is going to fail, it is WHEN is it going to fail. I try to back my stuff up regularly (I keep everything in one folder so it is easy to back up). I can always reload software I have.
madconsumer on 2008-11-12:
a new harddrive can fail after 2 seconds of use. it is alway important to back up your system.
Close commentsAdd reply
Faulty DVD player
Posted by on
LENOIR, NORTH CAROLINA -- I purchased a Toshiba laptop in July 2006. By June of 2007 the DVD player was not working. I called Toshiba an they suggested I take it to an authorized service center, which I did. They supposedly fixed it but now 4 months later it's not working again. I let a friend of mine fix it who works on computers and he said the DVD player was shot. So either the service center didn't fix it or it broke again, so don't buy a Toshiba laptop. They're not worth the money you pay for them.

I have a 7 year old Dell desktop and a 10 year old IBM laptop and I have never had any issues with them. So don't buy a Toshiba.

     
Read 7 RepliesAdd reply
User Replies:
killerklown on 2007-11-12:
No issues with a seven year old Dell? C'mon...who're you kidding?
Sparticus on 2007-11-12:
Old Dells were very reliable. I have an 8 year old Dell tower I still use and it works great. Newer Dells are junk, so I wouldn't recommend going with them either at this point.

I'm happy with my IBM Thinkpad (Lenovo). But I'm guessing since they sold out to Lenovo, the quality is going to start going down just like the other brands.
jktshff1 on 2007-11-12:
hard to kill a thinkpad
DebtorBasher on 2007-11-12:
I have two dead thinkpads...and it wasn't so hard at all...LOL.
jktshff1 on 2007-11-12:
well, we know your history with computers!! lol!
Anonymous on 2007-11-12:
SaysMe, thanks for the information.
Anonymous on 2007-11-12:
DB, you can't think and we all know that, come on think about it!
Close commentsAdd reply
Top of Page | Next Page >