LENOIR, NORTH CAROLINA -- I purchased a Toshiba laptop in July 2006. By June of 2007 the DVD player was not working. I called Toshiba and they suggested I take it to an authorized service center, which I did. They supposedly fixed it but now 4 months later it's not working again. I let a friend of mine fix it who works on computers and he said the DVD player was shot. So either the service center didn't fix it or it broke again, so don't buy a Toshiba laptop. They're not worth the money you pay for them. I have a 7 year old Dell desktop and a 10 year old IBM laptop and I have never had any issues with them. So don't buy a Toshiba.
We have been trying to contact Toshiba about repairing a laptop since January 2007. They told us to contact a company which cannot be reached nor do they return phone messages. We keep being transferred to some place in Manila. Then we are transferred to their Customer relations. We wait for 50 minutes then are transferred and are not told that we will have to give them information. They gave us 5 seconds to give them the information and then they hung up. They need to change the way that they help their customers. In a range from 0 - 10 with 0 being low I would have to rate them a 0 for their customer service.
I seriously doubt if we will purchase anything from them again.
After reading some of the other comments, I felt had to tone down my rhetoric from "mad as hell" to "disappointed". Wow! Has customer service/tech support changed...
I am complaining about a Satellite M45 computer I purchased for my son in May 2005. We have spent about $150 in troubleshooting a problem with powering the computer on. Since it was no longer under warranty, we sent it to Laptop Repair Services (whom I would recommend), who told us the motherboard needed to be replaced. The cost of the repairs is more than the value of the computer, so we are buying a new one.
We also had problems with overheating and restarting the computer after sleep mode. It appears these are common problems with this model and probably contributed to the motherboard failure.
Maybe I am being naive, but why should the motherboard fail after only two years of use? The $1200 computer I hoped would get my son through 4 years of college has only lasted 2 years.
Needless to say, the replacement computer will NOT be a Toshiba.
I purchased a Toshiba laptop towards the end of 2006. The laptop was advertised with a free Vista upgrade for any laptop purchased between 10/26/06 and 3/15/07. For several months I attempted to access the Toshiba Vista Upgrade page. Over those months, the page never worked properly, so I stopped trying until this month (May). The site now says it is too late to get my upgrade, that the offer was limited to March 31st. I feel, especially due to the release date of Vista, the poor performance of the Toshiba site, and the short time period between March 15 and March 31st, the FREE Vista upgrade was a misrepresentation on Toshiba's part, and on the part of Office Depot. Was the poor performance of the Toshiba site intentional? Your guess is as good as mine.
SINGAPORE -- I was disappointed and most annoyed to discover that the brand new Toshiba L30 laptop purchased -
comes without a Caps Light indicator as
surely all keyboards, since the era of Imperial
On a return visit back to Harvey Norman the giant Australian electronics,etc retailer here at Parkway Parade in Singapore - the on-duty laptop salesman claimed to know nothing of this irritant 'oversight' by Toshiba.
Surely this is not the way of the future for computer manufacturers to grade their products;
By ie the ommission of essential & basic features
neeeded to operate the keyboard or whatever.
I assume the next grade up at least gets a Caps Indicator. My experience could be similar to buying a bargain basement car without a main beam function in the headlights or a Fridge without an automatic light that turns off after door opening/shutting etc etc.
In the interest of offering price beating laptops like the L30; Retailers around the globe should make it known that this model can be likened to a Factory misfit / second, it is almost as per a normal laptop but that the price differential is due to factory savings on usual installation of a Caps Light.
I have had to install a freeware Systray Indicator from SnapFiles to cover up this Laptops'major deficiency. http://www.snapfiles.com/get/systrayindicator.html
Had I known I would have saved up an extra few hundred dollars to buy a complete Laptop.
PENNSYLVANIA -- I have been reading a lot of horror stories about various companies and thought I would let you know about my experience with my Toshiba laptop. I previously owned a HP laptop that I was having problems with. I had bought it from Best Buy and knew from previous experience that they would have it for 3-5 weeks (very aggravating) but at least Best Buy always honored their warranty with me. I left the laptop with Best Buys to be repaired and went home.
I need a computer for my job and discussed the problem with my wife. We had been thinking about buying a new computer and decided this would be a good time. We did some research on her work computer and found some good deals at Best Buy on Toshiba computers. I was not crazy about the Best Buy warranty and decided to research 3rd party warranties.
During the course of my research I discovered that Toshiba has a warranty for their computer products at Toshibadirect.com (probably common knowledge, but new to me). The warranty was for 3 years and 1/2 the price of the Best Buy warranty. The warranty covered everything Best Buy claimed to cover. They also claimed that if I had a problem, they would send a box for it free of charge, repair it the next day, and send it back immediately. This cinched the Toshiba for me.
I went to Best Buy and purchased the computer. They tried to pressure me into buying their extended warranty, but once I explained the Toshiba warranty to them they said they could not match the service of the Toshiba warranty and left me alone.
I have had the computer for about a year now. During that time the speakers went bad, the DVD-ROM went bad, and the LCD screen had a bunch of bad pixels. Each time I called the tech support and they sent a box for it. The first time the speakers came back fixed within four day of being sent out. The second time they had the computer for a week and a half because they were waiting for a part. They did give me a $100 gift certificate towards something from their website after I complained about the wait. I sent the computer in for the LCD screen problem last Tuesday. It came back Friday. They replaced the old one and it looks great.
Obviously I am not happy that I have had these problems with the computer. I am happy with how the situation has been handled all three times. Because of the support I will buy Toshiba products in the future. (Standing by their warranty cannot be understated.) At the time they had an accidental breakage policy for an extra $99. This policy is now included in their regular extended warranty policy and is still half the price of Best Buy warranty. After all the horror stories I have read on this site I thought I would share a positive story.
My Toshiba satellite was purchased less than two years ago, and for the past few months it has been overheating and shutting down on its own. Now all I get is a blue screen. Best Buy says it's probably a hard drive problem. For the amount of money that I paid, I expected to get a computer that would last longer and operate without problems. But this Toshiba Satellite is total junk. I would recommend any other laptop before I would ever consider another Toshiba.
LOMBARD, ILLINOIS -- Bought Toshiba Satellite Laptop at Best Buy on June 10, 2009 - Day ONE, Memory Card reader failure. Day three- spontaneously worked-FOR ONE DAY. Continues to fail without notice and work erratically. THEN Month TWO, ALL EXTERNAL device readers fail, memory card slot, USB ports, CD/DVD reader, ALL DOWN. Had to REFORMAT (strip everything and start over with SYSTEM RECOVERY. Now, LESS than 90 DAYS out, Memory Card Reader DOWN AGAIN! -- Oh, did you want to pay for a WORKING SYSTEM? Do some research and avoid this one! Keep shopping!
ST. CHARLES/ST. LOUIS, MISSOURI -- One of the keys actually came off of my computer. I had to try to superglue it back on myself, but it has never been the same. I still have a hard time typing the letter "p"! My Toshiba laptop has also been the SLOWEST computer I have EVER owned!! It has been that way since I bought it. Sometimes the computer will say that the audio component is not installed, when it really is.
My computer is less than four years old, & its hard drive has failed. Toshiba refuses to acknowledge any responsibility, or stand by its product, saying "you're lucky it's lasted this long". I believe a computer this expensive has no business failing after three and a half years, & they should either repair it, or exchange it.