Toshiba America Consumer Products Inc.

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www.toshiba.com


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this product is nothing but trouble
Posted by on
SYRACUSE, NEW YORK -- I purchased a Toshiba Laptop Computer (model #A75-s226) from Best Buy on September 20045 for $1549.00 (Serial Number 74364483K). From day one I had problems with it and decided to contact the Toshiba Customer Support. After several phone calls I decided to go to Best Buy and contact the Toshiba Representative here in Syracuse (IKON), where they advised me to go to the Toshiba website and find out if there were any calls for this model, if there were any notes on problems this particular model was having.

My laptop has the same problem as everybody else. It freezes up, shuts down, over heats, and the sound card doesn't work properly. In March 2005 I took my laptop to IKON where they changed the part that caused the laptop not to be fully insulated and since then it stopped freezing up and shutting down without warning.

Due to over heating this past August, I was working on my PhD project and suddendly the monitor became blue and it stopped working. Due to overheating I lost my hard-drive and all the work I developed since I got this computer! The same day I went to IKON to get the computer fixed and especifically mentionned to the technician that I needed to recover the data in my damaged hard-drive. Problem was that for warranty purposes there is limited work that they can do to recover my data and the technician obeying the requirements of the warranty sent back my harddrive without asking me if I was willing to loose the chance to recover my data. This was totally inacepptable.

Now my laptop has a new hard-drive that does not work properly. Since I got it I lost count of the number of times my laptop suddendly blocked. I cannot afford the time to take care of the bad service and products that Toshiba is selling! When I made the choice of buying this laptop I did it based on the trust in the brand. This trust is gone and I would like everyone to be aware that the same might happen to you, if you go one and choose to still trust Toshiba!

I filled a complaint in the Customers Service, but still I am waiting for feedback from the Customers Relations. This is totally inaceptable. I lost 1 year worth of data and more than 3 Gb of photographic work. There is hardly a way to compensate me for my lost.

Be aware, Toshiba is not what it used to be! Just stop buying Toshiba!

     
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CrazyRedHead on 2005-09-18:
I know losing all of your data and info is a pain in the neck, but next time invest in a pack of blank hard disk and save your info. I am very paranoid about it now and save every 5 minutes.
Randy812 on 2005-12-03:
I agree with the previous review of Toshiba and the A75-S226 laptop.

A month after the warranty expired I began having numerous power problems such as the battery not charging, the computer shutting off with no warning, over heating problems and a failed LCD inverter.

Fortunatley, I was able to repair the power problem myself without expense. I did have to open the laptop and solder a jumper wire, but it fixed the problem.

The overheating problem has been temporarily fixed by blowing the dust bunnies out. The fan design of being on the bottom really sucks! It sucks up all kinds of dust and such and is a poor cooling design. I guess this will be an annual maintenance task.

I am waiting for a replacemnet LCD inverter at a cost of about $75. Once that gets here hopfully my system will be fully functional again.... something it hasn't been since the warranty expired 3 months ago.

For those that are interested, there are detailed disassembly instructions as well as power problem repair notes and also mention of a class action suit against Toshiba at http://www.hardwareanalysis.com/content/topic/38964/

Sincerely,
Randy Warner
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Toshiba has no parts available for service
Posted by on
KEIZER, OREGON -- We purchased a 55" Toshiba TV on May 20th 2006. On May 5th 20007, it stopped working. I had an extended warranty, but this was covered under the manufactures warranty. I called their recommended service agency Sharper Video in Portland, OR 503-233-5971. They came out on Weds and said they had to order the part and would be out the following Weds. On Weds we called and they said the part is back ordered and would not be in until June 10th.

I am in the parts business and never heard of such a thing. I called Toshiba and spoke to a woman who said she would research it and call me back in three days. At the end of the three days I called them and they said June 10th because they did not have the part. I said I wanted a new tv and they said no. I asked to speak to a supervisor and they said that was none there and he would call on Monday.

On Saturday I did get a call from someone who said he was a supervisor. He refused to give me a new TV and said I would have to wait.

When I bought the TV no one said it may take 6 weeks for us to get parts. I would never buy anything with the Toshiba name on it again. In the mean time I am still waiting for June 10th for the parts to arrive from whom knows where.
     
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Anonymous on 2007-05-30:
Toshiba is a Japanese company, most all of the parts they use have to come from Japan. Yes it sucks but there is little we can do about it besides try to find U.S. manufactures, which is getting harder to do every day.
samuelblueshoes on 2007-06-02:
My son bought a toshiba laptop computer only later about a year later to find out that there was a defect and the computers would crash and could not be fixed,well his did and he received a letter from toshiba a year later where he was entitled to a onetime $25.00 check or $50.00 in toshiba merchandise.WOW! what a company. well he has not got anything because he had to many hoop's to jump threw to even get this small amount.I guess he could join a class action lawsuit and after 5 years get a $2.00 off coupon from Best Buy.OH! he has a new computer,I bought it for him after his crashed and no it's not a toshiba go figure. hopes this helps you potential toshiba buyers.
ElderDawg on 2008-07-12:
We now having the exact same problem and situation as you described. Only difference is we have a Toshiba 32" LCD that's 6 mo. old. We are into our second month of waiting and phone calling for a new picture screen panel. Had it been over a the factory time limit, Best Buy would have replaced the TV on the spot. Never again will Toshiba products enter our home.
ElderDawg on 2008-08-30:
Update: Well after two months we finally got a replacement LCD screen installed. We had to buy another TV to watch in the interim. At least we now have a backup for the next time the Toshiba goes out.
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Horrible Warranty Service
Posted by on
NEW YORK -- I purchase a Toshiba Television model 50HM66 and 3 months later I began having problems with the picture so I called Toshiba to have it repaired under warranty and so far it has been 6 weeks and I still do not have it back. They have changed 5 parts on it and it still will not work. Instead of giving me a new one Toshiba is insisting on fixing my tv no matter how long it takes. Customer Service reps are extremely rude and straight out told me that I can call and complaint all I want but their answer is not going to change. I will NEVER buy any Toshiba product in my life.
     
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Anonymous on 2006-08-28:
I think it is all this new tectnology that hasn't really been tested enough to get the buges out. Toshiba has alway been behined in testing things out before they put things on the market. Good luck
Mzkay on 2007-02-06:
Good Luck trying to get a Toshiba Customer Service Manager to even return your calls and beware that your warranty may not be honored by Toshiba to have the "authroized Dealer" come out to replace the part. I have been dealing with the part called "engine Light" you will know it when a very LOUD HUMMING NOISE starts and you can not hear your TV when you are trying to watch a show. I have been waiting for even a cll back. Toshiba insists we pay for the part !! How about $800.00 that I still under warranty !!
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