Longevity of projection bulbs
OVERLAND PARK, KANSAS -- On 02/12/2006 I purchased Model 52HM95 (Integrated High Definition DLP Projection television). I have nothing but wonderful things to say about the picture and sound quality of the unit as well as the aesthetics of the set. However, on or about 05/12/2006 the projection bulb failed. I contacted Customer Support and arranged for a replacement bulb to be shipped as warranty support. The replacement bulb was delivered 10 days later on 5/12/2006, which seemed to be a bit long for delivery of a critical part.
Now, on 12/30/2006 the projection bulb has failed again. This makes twice in less than 10 months for a television that is not our primary TV, only used approximately 5 hours per week. I have contacted Customer Support and the replacement bulb should be arriving today, 1/5/2007 (much better turnaround, thank you).
I only bring this to your attention as this does not build much confidence in the quality and longevity of the television. I have sent them a note containing what I wrote above (including the serial number) and asked if there are any know problems with this model or any recalls or service notices that have been issued?
Hopefully, this will not be an ongoing issue. For those of you shopping for a large-screen television, I would definitely give a thumbs-up for the picture and sound; but make sure you get the extended service contract (make sure it covers bulb replacement).