Toshiba America Consumer Products Inc. TV - Page 2

14 reviews & complaints.
Company Profile
Toshiba America Consumer Products Inc.
1420-B Toshiba Drive
Lebanon, TN 37087
212-596-0600 (ph)
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Toshiba False Advertising
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I bought this TV for a feature - an on timer - that was listed in the current specification sheet but not included in the product. Toshiba "Customer Service" pointed out tiny print at the bottom of the current spec sheet - "subject to change." The supervisor I asked to speak to basically hung up on me.

Toshiba DLP Lamp Class Action Settlement

All persons who purchased a 2004 or 2005 model Toshiba DLP television in the United States, any time between January 1, 2004, and September 18, 2008. Such persons are Settlement Class Members, and will receive a six-month warranty extension for replacement bulbs. They are also eligible to submit a claim for a cash refund for certain purchases of replacement bulbs. More info:

Toshiba Has Crappy Service When It Comes To Lemons They Sale
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I purchased this 46 inch HD DLP TV a little over 2 years ago. Within the first 7 months the bulb blew out and needed replaced. Toshiba did send me free of charge a replacement to install. Two months later the TV would run for 30 min and then shut off. Toshiba did send a repairman to troubleshoot. This repair man ended up taking the unit back to his shop. Three months later I called to find out the status and I received it back. Another 7 months go by and the TV starts losing color until it got so bad you couldn't watch it.

I called and was told they thought it would be fixed with a little software update. We installed the update and it did not fix the problem. After continue calls to get Toshiba to stand behind this "Lemon" of which they refused, saying it was out of warranty (even though it has been a problem from the beginning). I took the TV to the recommended repair shop (2 hr drive) where it has been for over 3 months.

I have been without the TV for 7 months from the time it quit working. I don't know why I said to fix it but in hopes there would become some lawsuit against Toshiba. The repair shop says the part is on back order from Toshiba. The cost of the repair will be $780. Wow, Toshiba should be so proud of their disposable products they sell. I would recommend not purchasing a Toshiba brand item. I used to work for Sears (they stand behind their products). This is where I will go... and it won't ever be a Toshiba. My friends have all heard of this lemon purchase and lack thereof on Toshiba standing behind their product.

Longevity of projection bulbs
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OVERLAND PARK, KANSAS -- On 02/12/2006 I purchased Model 52HM95 (Integrated High Definition DLP Projection television). I have nothing but wonderful things to say about the picture and sound quality of the unit as well as the aesthetics of the set. However, on or about 05/12/2006 the projection bulb failed. I contacted Customer Support and arranged for a replacement bulb to be shipped as warranty support. The replacement bulb was delivered 10 days later on 5/12/2006, which seemed to be a bit long for delivery of a critical part.

Now, on 12/30/2006 the projection bulb has failed again. This makes twice in less than 10 months for a television that is not our primary TV, only used approximately 5 hours per week. I have contacted Customer Support and the replacement bulb should be arriving today, 1/5/2007 (much better turnaround, thank you). I only bring this to your attention as this does not build much confidence in the quality and longevity of the television. I have sent them a note containing what I wrote above (including the serial number) and asked if there are any know problems with this model or any recalls or service notices that have been issued?

Hopefully, this will not be an ongoing issue. For those of you shopping for a large-screen television, I would definitely give a thumbs-up for the picture and sound; but make sure you get the extended service contract (make sure it covers bulb replacement).

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