Toshiba America Consumer Products Inc. TV - Page 2

14 reviews & complaints.

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Never Purchase Toshiba
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My husband and I purchased a 46 Inch Toshiba and have had nothing but problems with it. We can't get parts or any resolution from the toshiba company. We mailed in a form for the class action settlement suit against Toshiba to get our money back for blown bulbs. No answer from that either as of yet, we hope soon though. Our television has been out of service for over a year. My advice is Don't Buy A Toshiba T, V.
     
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TGT101 on 2009-07-06:
I have never had a problem with any of my Toshiba products.
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Toshiba False Advertising
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I bought this TV for a feature - an on timer - that was listed in the current specification sheet but not included in the product. Toshiba "Customer Service" pointed out tiny print at the bottom of the current spec sheet - "subject to change."

The supervisor I asked to speak to basically hung up on me.
     
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Toshiba DLP Lamp Class Action Settlement
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All persons who purchased a 2004 or 2005 model Toshiba DLP television in the United States, any time between January 1, 2004, and September 18, 2008. Such persons are Settlement Class Members, and will receive a six-month warranty extension for replacement bulbs. They are also eligible to submit a claim for a cash refund for certain purchases of replacement bulbs.

More info: http://www.dlplampsettlement.com
     
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Alain on 2009-03-06:
Thanks for the info! Got a friend with a Toshiba that'll be happy to hear this.
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Longevity of projection bulbs
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OVERLAND PARK, KANSAS -- On 02/12/2006 I purchased Model 52HM95 (Integrated High Definition DLP Projection television). I have nothing but wonderful things to say about the picture and sound quality of the unit as well as the aesthetics of the set. However, on or about 05/12/2006 the projection bulb failed. I contacted Customer Support and arranged for a replacement bulb to be shipped as warranty support. The replacement bulb was delivered 10 days later on 5/12/2006, which seemed to be a bit long for delivery of a critical part.

Now, on 12/30/2006 the projection bulb has failed again. This makes twice in less than 10 months for a television that is not our primary TV, only used approximately 5 hours per week. I have contacted Customer Support and the replacement bulb should be arriving today, 1/5/2007 (much better turnaround, thank you).

I only bring this to your attention as this does not build much confidence in the quality and longevity of the television. I have sent them a note containing what I wrote above (including the serial number) and asked if there are any know problems with this model or any recalls or service notices that have been issued?

Hopefully, this will not be an ongoing issue. For those of you shopping for a large-screen television, I would definitely give a thumbs-up for the picture and sound; but make sure you get the extended service contract (make sure it covers bulb replacement).
     
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tnchuck100 on 2007-01-05:
5/12/06 to 5/12/06 is same day, not 10 days. Pretty fast if you ask me. Probably a typo. Before getting an extended warranty, which most of the time is a waste of money, how much does the bulb cost? Might be cheaper just to buy it outright.
KCRovert on 2007-01-05:
You're right, it was a typo. The replacement bulb arrived on 5/18/06. Oops.

As for the warranty, I never purchase them either. On this item, Consumer Reports (who also recommends against them) suggested one simply for bulb replacement. I have not priced a bulb for my actual TV, but I was told they run in excess of $200 per. If they are going to fail at the rate of 2 per year, that would begin to get a bit pricey.

edit: The only reference I located on a price someone actually paid is $400, but I did locate a couple on eBay for around $200 (like I would trust one purchased on eBay...lol)
*Brenda* on 2007-01-05:
http://www.tacp.toshiba.com/televisions/product.asp?model=52hm95

Click the link that says information for owners of 2005 DLP televisions.

Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that the lamp life of some lamps in a limited number of 2005 DLP television models and serial number ranges may be less than our expectation. As part of our ongoing commitment to customer service, Toshiba is extending the warranty on the originally-installed lamp in those particular 2005 DLP television models and serial number ranges for one additional year (for a total warranty period of two years for the originally-installed lamp) to enable customers with those televisions to obtain a new and improved lamp free of charge if the originally-installed lamp fails. If you own one of the DLP television models listed below, please enter your serial number in the box below to determine if your particular DLP television qualifies for this extended warranty. The serial number can be located on the back panel of the television. Be assured that Toshiba DLP televisions are of the highest quality and this update regards a limited issue.

Was your TV manufactured in 2005?
KCRovert on 2007-01-05:
Thanks Brenda! I had been to that page but had not drilled down under the "Resources" button. As it turns out, my tv is/was affected by this. It stated that they will extend the warranty on the "originally-installed lamp" for two years following the date of purchase. Unfortunately, the "originally-installed lamp" falied two months after purchase and now the 2nd lamp has failed.

Thanks for the heads-up, I will definitely discuss this with the Toshiba Customer Support staff.
*Brenda* on 2007-01-05:
So you have already got their "new and improved lamp"? Guess it wasn't improved that much!

Are the lamp and the bulb the same thing or different parts?
KCRovert on 2007-01-05:
They are the same part.

Actually, I just called their Customer Support about this (since I now had the info you supplied) and it only covers replacement of the originally-installed bulb. The New one I installed in May was supposedly the "new and improved" bulb. I was told if it happens again, they will need to look into the situation.

Thanks for your help.
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