Toshiba Regza flatscreen TVs
At the end of December last year (2009) we purchased 2 flatscreen TVs, both Toshiba Regzas but two different models. Within a couple of months the 42 in. one developed 'garbled' audio problems and the ... read full review2 Replies - Latest reply on 03/30/2012
IRVINE, CALIFORNIA -- The only thing I need is the address to send my replacement part to. I'm only under warranty for a few more weeks and my AC Adapter went bad. I do not have a credit card to go through the process of letting them hold $145 on a card to send me a part, so that I could send them the old one back. ONE of the case managers that actually helped somewhat said I could send my part first, then they will send the new part when they receive it, BUT NOBODY KNOWS THE ADDRESS TO SEND IT TO. I talked to 3-4 case managers, customer service 4 times, technical support, who in turn, sent me back to customer service. The last call was at 8:24 am today, where the customer service representative had me on hold forever waiting for a case manager, then redirected me to the automated system, then the system hung up on me. All I need is the address that would be on the returned parts envelope that they would send.
Nobody in the whole company seems to know this address. And they just cost me $89 for a new adapter and numerous daytime minutes spent. This is the worst customer service I've ever had.
Toshiba TV picture just went black. No warranty under 2 years old. Purchased at Best Buy they will not stand behind the product since we didn't purchase their warranty no satisfaction from customer support at Toshiba. There is a know problem with this model TV however they claim it is not the same issue. They will not verify previous problems. TV purchased for $850 Toshiba refuses to stand behind their product. Will never buy another product made by Toshiba or recommend to any clients or friends. 1 Replies - Latest reply on 02/24/2010Add reply
My son was required by his college to have an "on site" warranty service for his laptop so we paid an extra $180 for that last year. His screen went blank last Sunday and we called their customer service number. It is now a week later and after at least 15 calls to the service representatives, who are in Manilla, I think, we have been told each of the following things when we have called:
1 Replies - Latest reply on 02/07/2010Add reply
the part will be shopped Tuesday, the laptop is already fixed, the part was not shipped Tuesday but will go out Wednesday, the repair is not covered, the level 2 technician will call you Thursday or Friday, the technician has been contacted by email and will be calling you, we cannot contact the technician, you will have to call on a Monday to make a complaint. In addition, we have been transferred at least 4 times where we are put on hold for up to 10 minutes and then the phone goes dead. This is perhaps the worst customer service I have ever experienced. NEVER buy a warranty from Toshiba.
WAYNE, NJ, NEW JERSEY -- A little over a year and slightly out of warranty, the screen on the TV developed a vertical rainbow which covers about half of the screen making the TV useless. I tried to appeal to Toshiba but they told me they would not warranty the unit. I found several other users on blogs complaining of the same issues. I understand if a product is out of warranty and something minor breaks, but for the TV to become completely useless is unacceptable. Toshiba obviously doesn’t care about their reputation. I will not purchase another Toshiba product.2 Replies - Latest reply on 01/06/2010Add reply
BAD LCD TV
Developed black vertical lines in screen. Toshiba and many other brands of LCD are failing and Toshiba is fully aware of the problem but playing dumb. Tell them your out of warranty and they blow you ... read full review26 Replies - Latest reply on 09/13/2012
I have been reading all the reviews on Toshiba. My husband and I had a repair man out today. We are having the same problem that all of you are having. Our TV has a horrible noise in the back and this has been going on for a year and a half. We had to wait on parts that were back ordered. We put new bulbs in and a new fan and the noise continued. We got no help from toshiba. They said that since the TV was out of warranty they could not do anything. Anyway the TV service man told us to scrap the TV it was not worth putting any more money into it. So I say do not but Toshiba. Its a sorry company. Add reply
My husband and I purchased a 46 Inch Toshiba and have had nothing but problems with it. We can't get parts or any resolution from the toshiba company. We mailed in a form for the class action settlement suit against Toshiba to get our money back for blown bulbs. No answer from that either as of yet, we hope soon though. Our television has been out of service for over a year. My advice is Don't Buy A Toshiba T, V.1 Replies - Latest reply on 07/06/2009Add reply
I bought this TV for a feature - an on timer - that was listed in the current specification sheet but not included in the product. Toshiba "Customer Service" pointed out tiny print at the bottom of the current spec sheet - "subject to change."
The supervisor I asked to speak to basically hung up on me.
LOS ANGELES, CALIFORNIA -- Two years ago I paid $150.00 for a Toshiba DVD player, thinking it was a quality product. My purpose in buying the DVD player was to use it for home workouts. I only used it three to four days a week for 1/2 hour at a time. Suddenly the player refused to recognize the discs. Thinking it certainly must be repairable I spent another $40.00 to have a service technician look at it and to tell me there were no parts available for it!
Not believing him I checked the parts house myself and got the same answer. I also tried to contact Toshiba myself and just ended up lost in their phone web.
As entered in my review on the 28th of December 2008, I was having trouble getting a resolution to a defective DVD player. Finally I wrote to Toshiba of Japan and outlined the problem. I was put into direct contact with a person at Toshiba America who went "above and beyond" to help me.
The end result is that I received a replacement player. While it does not have some of the features that my old one did, it nonetheless serves the purpose.
The experience reaffirms my belief that sometimes one has to be rather "vocal", in order to get things put right. While some may view this as a sad fact of life; I feel that if more people would attempt to hold Companies accountable, we would all be better off. I realize that this is difficult for some people to do (I do it every day in my profession), but used properly, it can be an effective tool for survival in these times...
End result of all this? I got a replacement player, "met" some good people from Toshiba, and learned that (with maybe a little "squeaking") that this company will respond to legitimate requests. So, I must say that in the future I Will look for Toshiba for electronics!
All persons who purchased a 2004 or 2005 model Toshiba DLP television in the United States, any time between January 1, 2004, and September 18, 2008. Such persons are Settlement Class Members, and will receive a six-month warranty extension for replacement bulbs. They are also eligible to submit a claim for a cash refund for certain purchases of replacement bulbs.
1 Replies - Latest reply on 03/06/2009Add reply
More info: http://www.dlplampsettlement.com
Longevity of projection bulbs
OVERLAND PARK, KANSAS -- On 02/12/2006 I purchased Model 52HM95 (Integrated High Definition DLP Projection television). I have nothing but wonderful things to say about the picture and sound quality of the unit as well as the ... read full review6 Replies - Latest reply on 01/05/2007