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Total Protect Home Warranty Consumer Reviews - Page 2

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Can't cancel even with a confirmation #
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT LAUDERDALE, FLORIDA -- When I moved into my new home, I wanted to get an appliance warranty since my appliances were not brand new. I'm glad I did as my refrigerator compressor went out a few months after we moved in. The 24 hour call center set up a service call for a week later, so we were without a fridge for a week right? Wrong! Even though the tech had a new compressor on the truck, Total Protect insisted on shipping one from their warehouse. First one arrived a few days later damaged in shipment. Second one arrived ok & another week later, a different tech arrived to install it only to find it was the wrong part. Thankfully, the tech exchanged it for the correct one on his truck. Total downtime, 23 days but it was fixed- sort of. The refrigerator began leaking in the back! At least this time, I did not lose a fridge full of food (spoilage is not covered by the way.) Long, long story short- second tech overfilled the Freon causing the leaking. Third tech correctly filled & my fridge still works fine a year later.
My BIG gripe is NOT being able to cancel! My company relocated me out of state, so I called in to cancel. Since I had a claim during the plan year, I could not cancel & had to keep it for the rest of the year. That sounded fair enough, so I had them place the plan on non-renew status. It auto-renewed anyway, so I called again to cancel. No problem they said, my card would be refunded. Wrong, instead they charged me again & had no record of my last call. This went on 2 more times (a total of 4 charges into a new plan year) and no one can ever find any record of my calls even though I have a cancellation confirmation number! I finally called my credit card company who issued a ‘charge-back' and blocked them from any future charges. They have still found a way to charge me, every month I half to do a chargeback! To date, one of five charges has been reversed for a plan I can't use?!?
If you decide to purchase a warranty from this company, be warned you may be stuck with it indefinitely!!

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Total Protect is RACIST
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISIANA -- I called them for an appointment. The representative put me down for an appointment and lied and said she could not give me Sears phone number to confirm it. The following two RACIST also lied. When no one showed up, I called back and they DENIED me an appointment over and over again - at least eleven times for the appliances I was calling to get repaired. After they finally came to assess one of the appliances and said they would have to replace it, they lied and DISCRIMINATED against me and never brought it. They kept pushing the date back weeks at a time. They were so RACIST that they disregarded all of their policies in their booklet.

After my clothes started piling to the ceiling and they are still piled to the ceiling, I requested the credit check since it was an option by their own admission and since they failed to deliver me a washing machine repeatedly on the days they promised. As of this day they are so RACIST, that I still do not have the credit check, although they are continuing to debit my bank account for $62.95 every month and the deductible is $125.00 for each service visit if and when they come out. Of course I paid my service visit.

However, that didn't stop the RACIST service man from DISCRIMINATING against me. He lied and said he needed a part for the ice maker and said he'll be back in a week and never ever came back to this day. I guess it wasn't the right area for him. I had to call the company to find out why I had another no show. He was so RACIST, he didn't even bother to call and lie as to why he was DENYING me service I was paying.

This claim has been open for two months with still no resolution on my behalf. Total Protect has undermined their integrity and I will continue to make my complaint known in every means possible every day and to every outlet possible until justice is served for this blatant RACISM in America.

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They Are Not Very Honorable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUNRISE, FLORIDA -- Our kitchen sink wouldn't drain so we called TotalProtect as we have a contract with them. They sent out a plumber and he wanted to cut into the drain when in plain sight was a plug that you could see would unscrew and give access to the drain pipe that ran outside. We gave the plumber $75 which was our deductible then we got a phone call from TotalProtect saying we were not covered for stoppages. Seems like they could put their horse before the cart. They charged us for stopping our contract but it will be worth it in the long run. Nothing do they cover!

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Total Protect Has Gone Down the Tubes - Go Elsewhere
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCKER, GEORGIA -- I used to love Total Protect. Lately, I am disappointed in them and hope that they get it together. We had a garbage disposal issue, excuse me HAVE. They sent someone out from Sears who was rude and said that they sent the wrong person. This person ordered the part we needed but said that the plumber would have to install it. We paid the guy our deductible. The guy reported that we did not pay. I called Total Protect. They called Sears. Sears confirmed that this was a mistake. We did pay. They would send information.

Total Protect, manager Terrence required that I also send proof before they will allow the plumber to arrive. I had to go to the bank, and find a way to fax them a copy of the check - front and back and the receipt. They still will not send the plumber out. They said that I have to wait, that they do not have sufficient proof. I asked to speak with a manager and was told no. I asked for a complaint line or corporate number and was told that there isn't one. This company does not care about customers and service. I have gone out of my way to prove that we paid, another company said we paid and they will not allow the plumber to come out. Go elsewhere.

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Most useless warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA, FLORIDA -- The contractor went to the wrong house - he then called us and came to our house. He checked the range and washer and we gave him a check of $170.00 (85.00 deductible for each). He was supposed to email the invoice which he never did. The check was cashed by the company and he has ordered the part of range (coil) needed to replace. We have called him million of times and he is very uncooperative. He told us that TotalProtect rejected the claim.

We called TotalProtect, talked to at least 20 people and no one is willing to help. If this issue is not resolved, we will bring a lawsuit, go to TV channel and media blog and BBB as our patience is running out, and Total Protect will get a bad reputation.

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They Don't Cover What They Say They Will
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NAPLES, FLORIDA -- I had Total Protect coverage for my AC, ceiling fans and garage door. My garage door broke and would not open. They sent out a company to look at it and I was informed I needed a new garage door opener. Total Protect then told me that I wasn't covered. I said I was covered for my garage door and they said yes but not the garage door opener. My garage door does not open so therefore does that not mean the door opener is broken, or did they just mean they covered the actual opener and would cover for a new battery? This company completely scammed me... I paid 6 months of coverage and when I needed them they bailed. STAY AWAY from them!!!

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"Problems not covered."
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DURHAM, NORTH CAROLINA -- We have had TotalProtect for 4 years. Each month we pay by them drafting from our account. The last two times that we needed major work done, they tell us that it not covered. Each time we have had to pay a service charge for someone to come out and tell us that the problem is not covered. We could have used this money towards fixing the problem. We had a water leak in the water line at the pressure control valve. It was not covered.

I asked the guy how much would it cost because we need it fixed. He said about $200.00 plus we would have to pay the service charge. We have paid way over this amount in the 4 years we were with these bums. We canceled our membership. Never again. We will just set aside something each month to cover home problems that might acute. We are praying that there will be a class action lawsuit against this company.

Company Response 12/23/2014:

Dear djustthink953 , I'm sorry that the outcome of your claim decision was not what you expected and you have cancelled your warranty with us. We do appreciate that you were a long time customer and value your business. I've investigated your claims to ensure that you received every benefit your warranty affords and tried to reach you by phone on 12/22/2014 to address your concerns. I will try to reach you again. Otherwise, please email me at erelations@totoalprotect.com and let me know the best time to call you. Sincerely - Stephanie

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This Company Takes You Money but Gives Nothing in Return
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PO BOX550247. JACKSONVILLE, FLORIDA -- This company is nothing but a call service. They find a way to get out of paying anything!!! We purchased two warranties one on a rental home and another on our personal residents. We pay a total of $100.00 a month. When I called with a claim on the rental home air conditioner they did get the serviceman out, however we were told our coils that had been cleaned a month before was dirty.

We ended up paying a deductible and for cleaning coils a total of $170.00. We have no doubt that we ended up paying for the entire service. It seems the companies that work for the warranty companies do so for referrals. They then find some reason that it will not be covered and ask you to pay more money than it would have taken for you to personally call a serviceman. Why pay a warranty company for this?!!

My husband got so mad at one service man that the man told my husband he had worked for them for five years and had never known them to pay for anything other than the cheapest things! Never a compressor or unit. I would not waste my time if I did not want to keep other from getting into this trap. You can pay for years and still be told it is not covered. What in the world have you been paying for?

One of their biggest tricks is to tell you the coils are dirty. My husband always has our coils cleaned, however most people never do. That is an automatic way out for them. DO NOT BUY FROM ANY HOME WARRANT COMPANY!!! You can call the serviceman yourself.

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Total Protect Giving Consumers the Run-Around
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIDWAY, GEORGIA -- Total Protect is a total rip off. I will be reporting them to the BBB and to my Congressional offices to look into what is clearly a "Total" unmitigated consumer fraud. They are very deceptive giving the wrong extension to their clients, lying about when they receive your paperwork so as not to give you timely service. They are vultures, bandits, thieves, the scum of the earth. I will be happy to be part of a class action lawsuit against them at any time. They have so many names it's not funny.

TOTAL PROTECT, CROSS COUNTRY, HMS Estate Support Solutions. Why all these names? What are they hiding? And why are they using Bank Of America to get homeowner to sign up for their service? Something is very fishy with both of them. We need the regulators to look into both of them.

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This Company Will Not Honor Their Contract
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FT. LAUDERDALE, FLORIDA -- I entered into a contract for home warranty 09/2013 on 05/2014. After paying $44.95 for 20 months I filed a claim to have my A/C unit repaired and they declined the repair. They claim my fan motor was installed improperly. My compressors were purchased brand new. They also claim I had corrosion on my coil and this caused a leak. However my contract covers the issues with my A/C unit.

This company has found a legal way to steal from consumers. I filed complaints with several agencies. I am filing a lawsuit against this company!! I hope one of the agencies I complained with investigated this company. Please do not use this company for your homeowner's warranty!!!

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Total Protect Home Warranty Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 53 ratings and
70 reviews & complaints.
Contact Information:
Total Protect Home Warranty
1625 NW 136 Ave., Bldg. E, #200
Fort Lauderdale, FL 33323
954-835-1900 (ph)
www.hmsnational.com
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