COLUMBIA, SOUTH CAROLINA -- I have been a customer of TotalProtect Home warranty for over six years. I wanted to share my experiences with this company and hopefully save other consumers some grief. TotalProtect happily takes your premium every month and slowly but continually will raise the deductible per claim. I started at $50 and was up to $75. I only made a few claims a year if even that because I often found that most covered repairs could be done for less than the deductible. TotalProtect has many loopholes so that they can deny many types of claims calling them non-covered fixtures or other language like that. I put my trust in this company to help with home repairs.
After carefully analyzing my costs to carry this coverage vs the cost of repairs, it would have been far better to put the monthly premium dollars into a savings account and then draw from that account when repairs were needed. If you are one of those few lucky people who just happened to have a central heat/air failure and dodged all their attempts to deny your claim then good for you. I would never recommend this company for covering any home repair expenses. Do yourself a favor and put premium dollars into a household repair savings account. If you must have a home warranty policy, then select a different company than TotalProtect.
PO BOX550247. JACKSONVILLE, FLORIDA -- This company is nothing but a call service, they find a way to get out of paying anything!!! We purchased two warranties one on a rental home and another on our personal residents. We pay a total of $100.00 a month. When I called with a claim on the rental home air conditioner they did get the serviceman out, however we were told our coils that had been cleaned a month before was dirty.
We ended up paying a deductible and for cleaning coils a total of $170.00. We have no doubt that we ended up paying for the entire service, it seems the companies that work for the warranty companies do so for referrals. They then find some reason that it will not be covered and ask you to pay more money than it would have taken for you to personally call a serviceman. Why pay a warranty company for this?!! My husband got so mad at one service man that the man told my husband he had worked for them for five years and had never known them to pay for anything other than the cheapest things! Never a compressor or unit.
I would not waste my time if I did not want to keep other from getting into this trap. You can pay for years and still be told it is not covered, what in the world have you been paying for? One of their biggest tricks is to tell you the coils are dirty. My husband always has our coils cleaned, however most people never do. That is an automatic way out for them. DO NOT BUY FROM ANY HOME WARRANT COMPANY!!! You can call the serviceman yourself.
FORT LAUDERDALE, FLORIDA -- Complete waste of time, energy and money. I have been paying for an advanced service for the past 30 days with nothing to show for it. When it finally came time to use this service they completely failed me. It was literally like pulling teeth, and when I cancelled and told the man on the phone that I was reporting them to the BBB, his response was "No worries". No worries for him but for me, a member of the United States military it is a WORRY for me that they would treat customers this way and have no conscience about it. I will warn every military member that I can to not do business with this company.
FT. LAUDERDALE, FLORIDA -- I entered into a contract for home warranty 09/2013 on 05/2014. After paying $44.95 for 20 months I filed a claim to have my A/C unit repaired and they declined the repair. They claim my fan motor was installed improperly. My compressors were purchased brand new. They also claim I had corrosion on my coil and this caused a leak. However my contract covers the issues with my A/C unit.
This company has found a legal way to steal from consumers. I filed complaints with several agencies. I am filing a lawsuit against this company!! I hope one of the agencies I complained with investigated this company. Please do not use this company for your homeowner's warranty!!!
I purchased their service and in 3 weeks' time my dryer broke. I called them up and I paid $60 for the service tech (agreed price with the contract). Local tech comes and starts the dryer and concludes broken exhaust fan. 3 days later no response, so I call up the company and they say they are waiting for report from tech. After another 2 days of waiting they say that the problem was a pre-existing condition and will not be covered.
I canceled my contract right away... but I am afraid of this crooks having my credit card number. I called Sears the next day and asked them for a protection plan and they came home and fixed the dryer in 10 minutes. 2 weeks of talking on the phone with no results... that's what Total Protect is about. This company is a scam. I did not due my due diligence of researching reviews. I am not surprised they don't have any good reviews. They will find a way to steal your hard earned money.
LONDON, KENTUCKY -- Dishwasher went down on 12/23/13, called Total Protect show sent someone out 5 days later. They ordered parts and came back after Christmas to install parts which they determined to be wrong, again ordered more parts. On January 5, came back with more parts this time the tech putting parts on dishwasher, ripped a whole in one of the parts by accident and they again had to order another part. January 11, brought yet another part which they determined to be wrong and took out dishwasher to take to parts dept. or see if they could determined what part was needed.
Tech called and said that they could not determine what part was needed that part was no longer available. Tech says he called Total Protect and requested that dishwasher be replaced but when I talked with them they stated that they were again trying to get another part. I told them I wanted my dishwasher replaced if it could not be repaired and they said they could not do that at this time as their review team had to look at all the info. I asked them why anyone needed to look at anything if part could not be found that obviously it would have to be replaced.
Total protect said they would call me in 24 hrs. to give me an answer as to what their next step would be, I told them they had better or I would be filing a lawsuit against them. I am still waiting on their call and am in process of filing something through small claims court. I will be cancelling my policy to say the least. This company should be shut down, they are nothing but a scam.
Larry Herron, thank you for your feedback about Total Protect. We sincerely apologize that the wait time you experienced was not in keeping with your expectations. We want to assure you that your experience was not representative of our turnaround times for service. We are investigating the specifics of your situation and will contact you directly to address your concerns.
-- eRelations Specialist Total Protect
I have had home warranty with them since 2006. They have fine print for everything. Their website is a fraud!!! Put the money you would pay them back. I am now out a furnace with no money to put a new one in. If I would have put back the money back I paid them I would not be living with space heaters. They jack up service run prices. I had company come out prior to making a claim and the normal service run was 40 dollars.
After I placed a claim the service run went up to 75!!! How does that work? Yesterday I was told I could not cancel my contract until I paid back 117 but today I was able to cancel it. It is one of the worse scams ever. Please please don't give this people your money! Have the money taken out and put into a savings. You will not benefit from a home warranty. They take money from people who want to do the right thing only to be left out in the cold.
RIVERSIDE COUNTY, CALIFORNIA -- I put in claims for several appliances and they refused to repair or replace any of the appliances. I spoke to them and asked them what their service does cover and asked them what is the use of having this coverage if they refuse to cover any appliances.The woman that I spoke to actually agreed with me. She told me she understood how I felt but it did not do me a bit of good.
I have had the coverage for years. They did fix the garbage disposal a couple of years ago which took all of 5 min and they put some kind of coolant in the air conditioner which also took less than 5 min, but I did pay 75 dollars both times which is probably what I would have paid had I not had the insurance or maybe less because I know of some very honest repair men who won't over charge.
This time I am so upset that I think B.B.B. I should report them so they can't rob anyone else.
We would like to investigate and address the specifics of your situation to prevent this from happening again. Please send me an email at eRelations@TotalProtect.com and provide your name, property address and phone number with best time to contact you. We will report back to you as soon as possible with our findings.
– eRelations Specialist, TotalProtect Home Warranty
I have been without hot water for 1 week. The water heater was installed 4yrs ago and never worked right. It is not working at all and they tell me they are waiting for a work order. Iam so unhappy with them overall this is not the first problem I have had but as soon as this problem is resolved I will cancel its not worth the money and headache when you have to deal with them an their incompetent contractors. SAVE YOUR MONEY!!!!!!!!
tcynthia215, We I sincerely apologize that the wait time you experienced was not in keeping with your expectations. We would be happy to look into the specifics of your situation and try to find a way to rectify it. Please send me an email at eRelations@TotalProtect.com and provide your contract number and/or name, property address and phone number with best time to contact you. We will investigate the situation and report back to you as soon as possible.
--eRelations Specialist TotalProtect Home Warranty
P.O. BOX 550247, FLORIDA -- This is far from a favorable review. I purchased this plan through Bank of America back in 2008. I did not need them until April of this year. My furnace was leaking CO2 into my house, so I called them. I did not get a reply for over one month. By then, it had warmed up, and I found that my central A/C was not working. I called again, and one week later they sent out a service man. He told me that there was a hole in my heat exchanger, but needed proof for the insurance company, and that he would be back the next day with a camera. I never heard from him again. I called and called and called, but got and am still getting a complete and utter run around about electrical wiring, and codes and more bullcrap. Everything they are saying is listed as covered in my contract. This was a GREAT company as long as they were taking money from my bank account every month. I have submitted a complaint to my state attorney generals office, and am fully prepared to sue in court if that does not produce any satisfaction for me and my family.