Total Protect Home Warranty - Page 3

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1.2 out of 5, based on 20 ratings and
36 reviews & complaints.

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Do Not Waste Your Money
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Rating: 1/51
FORT LAUDERDALE, FLORIDA -- Complete waste of time, energy and money. I have been paying for an advanced service for the past 30 days with nothing to show for it. When it finally came time to use this service they completely failed me. It was literally like pulling teeth, and when I cancelled and told the man on the phone that I was reporting them to the BBB, his response was "No worries". No worries for him but for me, a member of the United States military it is a WORRY for me that they would treat customers this way and have no conscience about it. I will warn every military member that I can to not do business with this company.
     
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This Company Will Not Honor Their Contract
Posted by on
Rating: 1/51
FT. LAUDERDALE, FLORIDA -- I entered into a contract for home warranty 09/2013 on 05/2014 after paying $44.95 for 20 months I filed a claim to have my A/C unit repaired and they declined the repair. They claim my fan motor was installed improperly. My compressors were purchased brand new. They also claim I had corrosion on my coil and this caused a leak. However my contract covers the issues with my A/C unit. This company has found a legal way to steal from consumers. I filed complaints with several agencies. I am filing a lawsuit against this company!! I hope one of the agencies I complained with investigated this company. Please do not use this company for your home owners warranty!!!
     
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Broken Dyer Scam........................
Posted by on
Rating: 1/51
I purchased their service and in 3 weeks time my dryer broke. I called them up and I paid $60 for the service tech (agreed price with the contract).
Local tech comes and starts the dryer and concludes broken exhaust fan.3 days later no response, so I call up the company and they say they are waiting for report from tech. After another 2 days of waiting they say that the problem was a pre-existing condition and will not be covered.

I canceled my contract right away....but I am afraid of this crooks having my credit card number. I called Sears the next day and asked them for a protection plan and they came home and fixed the dryer in 10 minutes...
2 weeks of talking on the phone with no results....that's what Total Protect is about.

This company is a scam...I did not due my due diligence of researching reviews.. I am not surprised they don't have any good reviews. They will find a way to steal your hard earned money.
     
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Dishwasher Went Down 12/23/13, Still Has Not Been Fixed to Date
Posted by on
Rating: 1/51
LONDON, KENTUCKY -- Dishwasher went down on 12/23/13, called Total Protect show sent someone out 5 days later. They ordered parts and came back after Christmas to install parts which they determined to be wrong, again ordered more parts. On January 5, came back with more parts this time the tech putting parts on dishwasher ripped a whole in one of the parts by accident and they again had to order another part. January 11, brought yet another part which they determined to be wrong and took out dishwasher to take to parts dept or see if they could determined what part was needed. Tech called and said that they could not determine what part was needed that part was no longer available. Tech says he called Total Protect and requested that dishwasher be replaced but when I talked with them they stated that they were again trying to get another part. I told them I wanted my dishwasher replaced if it could not be repaired and they said they could not do that at this time as their review team had to look at all the info. I asked them why anyone needed to look at anything if part could not be found that obviously it would have to be replaced. Total protect said they would call me in 24 hrs to give me an answer as to what their next step would be, I told them they had better or I would be filing a lawsuit against them. I am still waiting on their call and am in process of filing something through small claims court. I will be cancelling my policy to say the least, this company should be shut down they are nothing but a scam.
     
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eRelations Specialist Total Protect on 02/05/2014:
Larry Herron, thank you for your feedback about Total Protect. We sincerely apologize that the wait time you experienced was not in keeping with your expectations. We want to assure you that your experience was not representative of our turnaround times for service. We are investigating the specifics of your situation and will contact you directly to address your concerns.
-- eRelations Specialist Total Protect
/sm
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Don't Get Home Warranty Scam
Posted by on
Rating: 1/51
I have had home warranty with them since 2006. They have fine print for everything. Their website is a fraud!!!!! Put the money you would pay them back. I am now out a furnace with no money to put a new one in. If I would have put back the money back I paid them I would not be living with space heaters. They jack up service run prices, I had company come out prior to making a claim and the normal service run was 40 dollars. After I placed a claim the service run went up to 75!!!! How does that work? Yesterday I was told I could not cancel my contract until I paid back 117 but today I was able to cancel it. It is one of the worse scams ever. Please please don't give this people your money! Have the money taken out and put into a savings. You will not benefit from a home warranty. They take money from people who want to do the right thing only to be left out in the cold.
     
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A Extremely Horrible Experience
Posted by on
Rating: 1/51
RIVERSIDE COUNTY, CALIFORNIA -- I put in claims for several appliances and they refused to repair or replace any of the appliances. I spoke to them and asked them what their service does cover and asked them what is the use of having this coverage if they refuse to cover any appliances.The woman that I spoke to actually agreed with me. She told me she understood how I felt but it did not do me a bit of good.

I have had the coverage for years. They did fix the garbage disposal a couple of years ago which took all of 5 min and they put some kind of coolant in the air conditioner which also took less than 5 min, but I did pay 75 dollars both times which is probably what I would have paid had I not had the insurance or maybe less because I know of some very honest repair men who won't over charge.

This time I am so upset that I think B.B.B. I should report them so they can't rob anyone else.
     
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TotalProtect Home Warranty on 09/16/2013:
We would like to investigate and address the specifics of your situation to prevent this from happening again. Please send me an email at eRelations@TotalProtect.com and provide your name, property address and phone number with best time to contact you. We will report back to you as soon as possible with our findings.

– eRelations Specialist, TotalProtect Home Warranty
TotalProtect Home Warranty on 09/16/2013:
We would like to investigate and address the specifics of your situation to prevent this from happening again. Please send me an email at eRelations@TotalProtect.com and provide your name, property address and phone number with best time to contact you. We will report back to you as soon as possible with our findings.

– eRelations Specialist, TotalProtect Home Warranty
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Total Waste of Money!
Posted by on
Rating: 1/51
I have been without hot water for 1 week. The water heater was installed 4yrs ago and never worked right. It is not working at all and they tell me they are waiting for a work order. Iam so unhappy with them overall this is not the first problem I have had but as soon as this problem is resolved I will cancel its not worth the money and headache when you have to deal with them an their incompetent contractors. SAVE YOUR MONEY!!!!!!!!
     
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KevinTX on 07/26/2012:
Thanks for the warning! I found out the same about AMERICAN HOME SHIELD.

FIXING A WATER HEATER is an easy fix...If it's simply NOT heating, it's probably the heater coil which simple slides out of the front of the unit. You can buy them at Home Depot etc.

Also, doing routine maintenance like draining any sediment helps in keeping them in top shape.
TotalProtect eRelations Specialist on 07/27/2012:
tcynthia215, We I sincerely apologize that the wait time you experienced was not in keeping with your expectations. We would be happy to look into the specifics of your situation and try to find a way to rectify it. Please send me an email at eRelations@TotalProtect.com and provide your contract number and/or name, property address and phone number with best time to contact you. We will investigate the situation and report back to you as soon as possible.

--eRelations Specialist TotalProtect Home Warranty
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The company doesn't cover the basic home repairs that is needed with a warranty service.
Posted by on
I placed a work order to have someone to come out because when I did laundry on Friday the bath tub backed up. The person at the warranty company stated in the work order that ; I had a water line link which is incorrect. The repair person stated it is a stopper and the warranty company don't pay for it in which it cost me 55.00. I also, had a light switch that didn't work and since the issue was in the attic it was not coverage due to it being old. We work hard for our money and paying the warranty company each month to have a peace of mind when issue occurs with your home to have your claim denial and paying the service change the only individual get ahead is the warranty company and the service company.

I've cancelled my coverage for this is not a good company for home warranty.

Fort worth, Texas
     
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azRider on 06/08/2011:
most home warranty's don't cover things like stoppers or wiring. they cover the big items like water heater, washer, dryer, stove, heater. but little things like leak in faucet or the furnace air filter is not something they do. that falls into the category of home owner to fix. I've seen some warranty's that offer a 'first class' upgrade or something like that where they will do pluming stoppage, or wires. but its limited and you have to read the contract to be sure what they will and will not do. for me, most of them are not worth the time. just take the money you would have paid for it and put it in the bank. when a repair is needed use that money.
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Rip Off
Posted by on
I also have found this company to be a BIG RIP OFF. I have been trying since May 17, 2010 to a happy response from this no good company. I had to pay a $75 deductible for a local company to come out to check my air conditioner. The motor was running hot and the guy turned the thing off from the outside. With him doing that, then I had absolutely no air circulating in my home. I was informed then that unit could not be repaired. So I call Total Protect to see when they would get my system replaced. It has been down hill from then. I have made several call and spoke to numerous people without getting anywhere. Everybody want to say I'm sorry you're having this problem" but nobody was was trying to help fix the problem. I spoke to a couple of people who told me that they will pay $700 toward the repair of my 3 ton a/c unit and my part would be in excess of $1200. I told them they were really stupid to come up with such thoughtless plan. I then asked what was the purpose of having the warranty plan.
I will be following up with the BBB and seeking legal action tomorrow.
This company along with the alias they go under should be shut down so they are not able to misled others.
Let's get the word out about these people and shut them DOWN!!!
     
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AtlantaConsumer on 08/16/2010:
I am having a similar issue with Total Protect. In my case they sent out HVAC people who provided a false diagnoses and tried to blame me for the problem. When I got my own HVAC person, they called my HVAC guy and actually lied about the conversation in order to deny my claim. Please update and let us know about your legal battle. If they do not rectify my situation the FTC and Attorney General's will be hearing about this.
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Do Not Sign Up For
Posted by on
STAY AWAY...Do Not Buy Home Warranty Home Insurance from Total Protect, it is NOT worth its weight in paper. I paid for it for over 2 years and had a furnace problem 12/2 and they came but then when I had a furnace problem on 12/25 they didn't come because the 2nd furnace was not covered under "heating system", I would have to pay extra for the 2nd furnace to be covered, talk about being blind sided, who knew that when you insure your heating system that you must indicate System 1 & System 2, definitely not part of the sign up discussion!! It's like buying a set of 4 tires and finding out that only the right front is covered under the warranty. Definitely makes no sense that someone would cover only 1 furnace on their heating system, a heating system is a heating system!!!
     
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NanS123 on 01/30/2010:
They really suck, to be even slightly polite about them. I'm waiting for a class action lawsuit against them.
Anonymous on 01/30/2010:
Why are you waiting Nans? Contact a lawyer and initiate the class action suit on your own. Get the ball rolling and help the countless others who believe they have been wronged by this company.
NanS123 on 01/30/2010:
That, is a high possibility
410clover on 01/31/2010:
I was told by A Total Protect agent that I could use the Tech I wanted to, as long as the tech was certified??
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