Towne Toyota

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
5 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Customer Service is located at the Roxbury Police Department
Posted by on
LEDGEWWOD, NEW JERSEY -- The lease on my Highlander ended. I decided to lease a new Highlander. In the end, I decided to buy the leased highlander for my daughter and purchase a new one. I paid the full buyout price plus fees and taxes and drove away with temporary plates. Three months later and after following up several times, I still did not get my new title or plates for the car. Toyota Financing was making DAILY collection calls for past due lease payments. I called Toyota Financing to striahgten it out but the collection call continued another month. Finally they told me they sent the title to Towne Toyota. Towne Toyota said they didn't have it and that there was nothing they could do. they had to wait until Toyota Financing sent them the title. Nobody follows up. They just wait. FOREVER. They don't care. Liz the receptionist doesn't know what to do if the title doesn't come in even after several months. Valero mail box is always full and he never calls you back anyway. Not sure he even exists. My money is in their pocket and they are done with me. The general manager MIKE G was really annoyed by my complaints. He treated me like dog poop on the bottom of his shoe. Even instructed his staff to remove me from his office. Not man enough to do it himself. His minions decided to call the police and remove me from the dealership. That's real customer service isn't it. Called my attorney. Next day dealer calls to say my plates are there waiting for me....Wait... What? I picked up my plates and inside the plastic bag there is an note saying my TITLE is not yet ready. My attorney asked me to give them 10 days. I di and finally got the Title. It shouldn't be this hard.
     
Add reply
Brand New 2009 Camry Engine Malfunction Light on at ODO 800
Posted by on
LEDGEWOOD, NEW JERSEY -- Camry family since 1989. Own 5 of them. Just brought another brand new 2009 Camry Hybrid (2nd TCH) and Engine Light Malfunction went on at 800 ODO, 3 weeks from purchase, half tank after first fuel and did not top off the fuel tank at first pump. Went through car menu and looked up internet. Most customers stated on internet that Dealership’s service says fuel cap is not tight. Never did I have this problem with my other 2007 TCH. Made a video proof of me tightened the gap cap with at least 10 times of tic-tic tic sounds. Drove it around and light still on.
Took it to Towne Toyota at 1499 Route 46, Ledgewood, NJ 07852 (where I brought time car) the next morning and they charged me with a diagnostic fee of $51.59 and stated – “VAPOR LEAK FROM FUEL CAP. TIGHTENED CAP, INSPECTED SEAL. RESET ECU.” Tech 831 DM, argued with me that the fuel cap is not tight, embarrasssed me in front of other customers, made feel look like a fool not knowing how to tight a fuel cap, and what is worse is that he lied in front of my face. Told manager that I am going to file a complaint that Tech 831 DM, lied and embarrasssed me in front of others and will bring my video (w/ sound of tic >10X) to show that I tightened the fuel cap. Service manager told me to pay the $51.59 and to get out!
Never in 20 years of Toyota, did I ever come to a service like this. Horrible, attitude, and dishonest. I still can’t believe a tech would lie to me in front of my face! Past 20 years, have been to more than 10 different Toyota service and I have to say Towne Toyota is the worst!
     
Read 4 RepliesAdd reply
User Replies:
Anonymous on 08/24/2009:
I think the 'reset ECU' is the operative piece. Ask them how to reset this, so if it happens again you can just tighten the cap and reset the light. I also think I would stop back and see the sales manager about a charge for a diagnostic test at 800 miles. That's pretty outrageous.
dan gordon on 08/24/2009:
In general a check engine light isn't life threatening. The light will reset after so many starts without the problem. Tightening the cap then driving it around the block won't make the light turn off, but if you continued starting the car for a day or two it would most likely extinguished itself.
jktshff1 on 08/24/2009:
My vehicle's gas tank light came on. Tightened it. disconnected the battery for a minute and it went off. Hasn't been on again, since I learned how many twists the cap takes.
Innominate on 09/23/2010:
I agree. Towne Toyota is Horrible as is the Service Manager Mike Elston who runs it. (Or tries to). I had my car in there more than few times for them to fix a 'clanking' and 'rotational click' noise I was having on my brakes ever since they replaced the front ones. After the 3rd time of NOT fixing it, I was sent a survey to fill out. I did. In it I mentioned that never in my 24 years of owning vehicles have I EVER had to bring it back after having a brake job. It asked me if I would have my car serviced there again and was I pleased with the service. No I wasn't..and maybe if they fix the problem the next time I bring it in then I'll consider going back there. Well, that must've been one hell of a shot to Mr. Elston's ego because he actually called me to CANCEL the scheduled appt I had with them telling me there was nothing more they could do AND.. to whine to me about how offended he was by the answers to my survey (Thank you Toyota for protecting my privacy) And then he told me since I was undecided ongoing back that he would make my decision for me and he 'banned' me from any further service. He also claimed I never 'spent' a dime there (lie, I had my oil changes there, bought my filters there. etc) I'm sorry the car is still under warranty Mr. Elston, but it's nice to know that rather than 'dedicate yourself to customer satisfaction' by calling me up to ask me how you can resolve my dissatisfaction with your service department.. you not only ban me, but refuse to fix a brake problem, forcing me to have to go out of my way to another dealership that tries to get me to pay for labor. NO! Not only have I contacted local news stations about this but a complaint has been filed with Corporate office (about him) and toyota's disregard for customer safety (as their commercials state) I used to own a 4-runner prior to my Solara... but had I known Service would be like this? I would have purchased an Acura or Lexus..even a Honda!! SHAME ON YOU MIKE ELSTON. And, after having spoke to someone there recently, I heard he's had a few more outbursts with other customers. NICE. SO professional! I wonder why he didn't last at Lexus... could his temper be the problem or the fact he's confided in both my nephew and I about how his boss is always breathing down his neck and he can't stand her. Or, is it the way he allows the service writers to talk about how to charge a customer for a problem they couldn't find while other customers are present? My parents were going to buy a prius, now, after the way I was treated, they will NEVER purchase a Toyota!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Service Ever!!!
Posted by on
Rating: 1/51
LEDGEWOOD, NEW JERSEY -- Service department is so rude and don't even know how to talk to their customers. we have been a customer for 8 years and bought about 5 cars from Towne Toyota. But since past couple of time whenever we take our cars for service there has been always issues. I have not been taking my car there but my husband tried to give them a second time and he was treated the same way. We take our car there to get an estimate on any problem but service dept. treat us like we are beggars looking for free stuff. hello?! It's not that we are getting our service for free... they are rude and of-course they lost a good customer I will NEVER go back to them again. Well their loss!!
     
Read 2 RepliesAdd reply
User Replies:
trmn8r on 01/25/2013:
Specifics are needed to appreciate your complaint fully. This could be anywhere between a misunderstanding to calculated indifference on their part, but it is impossible to know.
BigAl on 01/25/2013:
What may be happening here is that the dealership is tired of you bringing your car in for an estimate then getting the work done elsewhere. Many times an estimate on repairs requires diagnostic time to ascertain what repairs are needed. They may feel that you are getting free diagnostics then replacing parts yourself or taking your now diagnosed vehicle to a parts replacer.
Close commentsAdd reply
THE worst sales staff @ Towne Toyota
Posted by on
LEDGEWOOD, NEW JERSEY -- I wish we had trusted the online reviews about how about Towne Toyota and not gone to them to buy a car. Their staff is extremely bad mannered and foul mouthed. We are grateful to them in a way because they showed their true colors before the sales. We did not buy a lifetime of suffering and bad attitude from them. The sales staff just drop by one after the other univited by us, the customers, if the one attending to you is incompetent or lack negotiation skills and their idea of negotiation is only make rude comments and irritate the customers. If this is their idea of pre-sales customer service, I can imagine their after sales "service". Obviosuly "Service" is missing in their dictionary. I wish other customers look at the online reviews for this dealership seriously and not go to them. Only then will they change their horrible attitude. If they wish to learn it the hard way, we the customers should fulfill their wish. I am posting this review on all review websites for the benefit of prospective customers, with the only hope that it is taken seriously unlike what I did.
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 08/26/2010:
I find the best thing to do is get card from the first sales man(person) who talks to you, tell them you're just looking and will get them when you want to talk. When others attack I just flash the card and say I'm working with so and so. It works most of the time.
Close commentsAdd reply
Do NOT get your car fixd here
Posted by on
This place will rip you off. We took in our 10 year old Siena van because the check engine light was on. They said it was a faulty air sensor, under warranty as we had recently replaced it, and a manifold that needed replacing for $806. I said we were not sure we would spend that much to fix it, and were they sure it was the problem and what would happen if we did not fix it. They said they were sure and if we did not replace the manifold the catalytic converter would eventually go and that would cost more. So we paid the $806, but the check engine light came back on driving out of the parking light. They hooked it back up to the computer and said the catalytic converter was gone and it will be $1600 to replace it. They told us for the first time that a faulty air sensor can mask the real diagnosis in the computer reading-- which they already knew and said this has happened before! They refuse to refund the $806 that the invoice says fixed the problem, even though car still undriveable and we had made clear we would not pay the $806 unless it fixed the problem.
     
Read 2 RepliesAdd reply
User Replies:
saj80 on 06/24/2010:
Find an independent mechanic that works on foreign cars and get their opinion. Catalytic converters are a very expensive repair, and I don't blame you for wanting some compensation for the manifold repair, unless it truly needed done, which an independent mechanic should be able to verify.
dan gordon on 06/24/2010:
if the converter is 'gone' perhaps it was stolen. Its a common target for thieves and if so it may be covered under your car insurance.
Close commentsAdd reply
Top of Page | Next Page >