Hispanic Female Senior Citizen
HACKENSACK, NEW JERSEY -- This happened to my mother at Toyota of Hackensack Dealer. I just want to tell everyone a little story of what there staff did to my mother. To start there staff does not return phone calls they lie when you get them on the phone they tell you they will look into the problem and they don’t call I am the one that her mother was lied to I thought I was dealing with trustworthy people but they don't exist anymore.
I called the dealer from Florida I spoke to the sales manager, he had a salesman call me I explained to him what my mother’s needs were after I spoke to him he assured me that he would take care of her the price of the vehicle the interest rate was negotiated so I thought with her excellent credit she qualified for 4.99 at 60 months and she did not want gap insurance. Well let me tell you by the time my mother left the dealer thinking she was getting what I had negotiated she had sign a document without reading and no one explained it to her she left with a 7.49 and a 63 months o and yes they included the gap insurance to the deal I trusted the salesman. Thanks Mike A. for really cheating a older women from her social security pension I hope you and your finance people can sleep at night thanks for explaining the contract to her instead they put that contract in her face and told her to sign she believed she was getting the deal that I had explained to her she signed the contract thinking she was getting the deal I had explained to her on the phone.
So thanks Toyota of Hackensack for taking advantage of my mother O I forgot I am still waiting for there phone call its only been two months. Just wanted to say buyer beware don't sing unlels you read first and if you are like my mother please take someone with you that can speak and read English. So Toyota of Hackensacks Finance and Sales department get tow thumbs down a big 0 for customer service.