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Promises Promises
Posted by Idtrademark on 09/17/2012
SAN BERNARDINO, CALIFORNIA -- I originally set out to purchase a Camry V6 in April 2012, but soon discovered it was very difficult to find. I finally found one at Toyota of San Bernardino and we began the negotiation. I had $15K in cash and we haggled over $500.00. Therefore I did not purchase the Camry. Instead my sales person, Dan Harris whom was very pleasant to deal with, sold me an Avalon.

From day one, I hated the car. On day two I tried to return it and I was told I could not return it because I signed a buyer remorse clause. I wasn’t aware that I had signed the clause because it was not explained to me during the signing of multiple documents. I’m sure if an audit of Toyota of San Bernardino’s loan documents were reviewed, it would show that the majority of the purchasers signed the buyer’s remorse clause without it being explained to them.

Nevertheless, the manager tried to help alleviate the situation by promising me better terms on the loan and provided me with an extended warranty. This would’ve been acceptable if he delivered on his promises. I received the additional warranty but no break on the terms.

I brought my car in for maintenance twice and both times were a disaster. The first time was in July and I was promised a loaner car and when I got to the dealership at 7:30am there weren’t any cars available. Therefore I had to wait until 9:00am when the rental car company opened to get a rental car. The rental company was supposed to open at 9:00am but their personnel did not open on time. I finally drove off with a rental car at 9:30am causing me to be extremely late for work.

The second visit to the dealership, I made my appointment and specifically stated I needed the shuttle services. I was told the shuttle services starts at 7:45am and my appointment was at 7:30am. When I arrived that morning, while I was waiting for my service paperwork to be written up, the shuttle van drove off at 7:37am. Therefore I had to wait an hour and a half before the shuttle van returned. Needless to say I was extremely unhappy because of the long wait.

After I picked up my car, I discovered one of the repairs was incomplete. I called my service representative, Gilbert and explained to him that my windshield wasn’t sealed properly. He advised me to return on Saturday between 12:00pm & 1:00pm. I arrived on that Saturday at 12:10pm and Gilbert told me the windshield repair guy had already left. He had arrived early so he left. Gilbert told me the guy would return in twenty minutes. While I was waiting I spoke with the cashier and requested a manager. The cashier called the manager, Steve and he was told busy to help me so he told the cashier to contact Matt. I ask if Matt was a manager and the cashier told me no. I decided I didn’t want to waste my time speaking with non-management.
I waited in the waiting room for about thirty minutes and the windshield guys never showed-up.

I went into the office to speak with Gilbert but he was helping another customer. Another representative asked if he could help and I told him I was tired of waiting and I was going to leave. I drove off without my windshield being fixed and no one bothers to contact me. I’m not sure if they even realized I was gone. My vehicle was left with the keys in the car and anyone could have driven off with the vehicle because no one stopped me to question if the vehicle was even mine. As it stands now, I am riding around town with blue painter’s tape taped to my windshield because the repair was incomplete.

Since purchasing the Avalon I’ve had to have four tires replaced, the gas lock replaced, adjustments to the throttle, an oil change and the seal to the windshield re-sealed. I’m sorry but how was this car certified? I am disappointed with the performance of the Avalon. This car represents one of the top of the line products of Toyota, yet the Bluetooth sound only comes out of one speaker. I’ve complained twice that when I’m on a call the receiver can barely hear me and I find myself screaming into the speaker. Also the sound system in the car is not up to the caliber I desire. I drove a Nissan Maxima and the sound system in that car was superb. I cannot understand why one of the top of the line vehicle of Toyota was designed this way.

I am truly disappointed in the way I’ve been treated by Toyota of San Bernardino. It seems they are more concerned with sales than customer service. Why would I need to bring my vehicle in twice within four months after purchasing with so many problems? What happens to getting the job done once correctly? The windshield issue is truly an inconvenience to me and no one seems to care. I would never recommend anyone to purchase a car from Toyota of San Bernardino. They don’t deliver on their promises nor do they do quality work in service.

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Severe Hesitation
Posted by Soozykaploozy on 08/19/2012
I have a 2001 4runner. In June 2012 it began to hesitate upon acceleration. It would bog down then accelerate like there was an invisible turbo. Also a severe highway shake. I took it to the dealer North Hills Toyota pgh pa. Paid 120.00 for diagnosis. They told me my emergency brake was probably hung up causing the hesitation and shake. They wanted 100.00 per side plus labor to replace the bell cranks..I opted to have them rebuilt because its a common but cheap fix. Free to be exact.. So needless to say the hesitation/ shake is still there.. Took it back and left it for 5 days. Finally they said I had a broken belt in rear tire.. Bought a brand new tire mounted and balanced all four tires. 85.00. and they finally diagnosed the hesitation.. said it was the TPS. Throttle Position Sensor. Ok fine.. Problem is that you can't just get the sensor you need whole throttle body. So I bought the brand new Toyota throttle body.850.00 dollars..Guess what? NO FIX.. Exactly the same.. so called them back and now there is nothing they can do.. Spoke to a technician supervisor who told me its time to buy a new car.. Very funny. NOT!!!! So now I am out over 1300.00..
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Posted by trmn8r on 2012-08-19:
I'd be a little upset about this as well. Sounds like the vehicle is so old that they can't find someone knowledgeable to fix it.
Posted by Bill on 2012-08-19:
From past experience I have found Toyota techs are not the sharpest. That's why I ditched my Toyota and never looked back. Found that Honda and Acura have some of the best techs and always diagnosed and fixed the problem the first time.
Posted by KevinTX on 2012-08-20:
Sounds to me like THEY OWE you $1300. Heard of small claims court? I'd be the first in line.... if THEY suggested these fixes, and it STILL didn't fix your SUV, then by all means, take them to court unless they pay up.. then, sell that bad boy and get something else :) 'Newcaritis' will get ya for sure :)
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Overfilled Tires
Posted by Keichukat on 07/01/2012
CALIFORNIA -- I recently had some work done on my 2004 Corolla at the dealership. Upon checking out I noticed that the workorder showed that they filled my new tires to 32 lbs. I questioned the service representative ( Lisa Kline ) about this, and was told that this was the correct pressure for my car/tires, I told her that the plate in the door read 30psi. I was also told that it was not necessary to check my tires pressure every week as I had been doing, but that once a month was fine.

Three weeks (1,100 miles) later I noticed uneven wear and went back to the tire dealership to have them checked, only to be told that the tires had been overinflated and had caused premature wear. I went back to the dealership and complained, where Ms Kline apologized and said that they usually inflate to tires to "comfort" level for customers, Even though the work order specifies that it is a state regulation that they fill the tires to the car manufacture's spec and not their own.

I spent over $700 on these tires expecting them to last for several more years. Now that Toyota has damaged them I may not get that and don't seem to have any recourse.
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Posted by trmn8r on 2012-07-01:
Over inflating the tires by only 2psi should not cause visibly noticeable wear in 1,100 miles.
Posted by ok4now on 2012-07-02:
Never trust the dealer when it comes to this. Check it yourself with a good quality gauge just to make sure. I recently needed two new tires to pass inspection at Tires Plus. The next day when the tire pressure was cold I checked it. One tire had 38 psi and the second had 40 psi. This would definitely lead to premature tire wear had I not checked it. As trmn8r correctly pointed out 2 psi would be meaningless.
Posted by Tirebiter on 2012-07-02:
I agree, overinflating your tir4es by 2 psi will not cause any visible wear in only 1100 miles. Your statement leads me to believe that there may be some issues with alignment or suspension or other areas.
Posted by jktshff1 on 2012-07-02:
While it should not make a difference, the dealership was in the wrong for overinflating, no question about that. ok put it right, check them yourself.
Good review.
Posted by Jay Sea on 2014-01-24:
Lisa Kline is an exceptional customer representative. She is very knowledgeable and courteous. My wife and I had our Toyota serviced at the dealership today and I was trying to find a way to express our appreciation for her. This seemed like the best forum for this. The opinion above is based out of ignorance of tire pressures. The original tires may have had 32 psi requirement. Your new tires can easily be higher. Tire pressure recommendation from manufacturer have a pretty wide range, not just one number. Look at the small print on the side of your tire. Better gas mileage if you go to the high side.
If you read this, understand it and follow my advice, you will no longer be ignorant on tire pressure.
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Highlander hands free phone system
Posted by BOBJANET on 06/21/2012
I purchases a 2012 Highlander limited approx 1 week ago with hands free phone capability system. When trying to enter names AND PHONE NUMBER IS WHERE MY problem starts. The system will take the number and when entering the name, it shows NO NAME, I took the vehicle back to dealer and one of the young sales person tried them same thing and came up with the same problem. He then stated that I need a NEW PHONE???????? WHY I used the SAME PHONE IN MY 2009 Highlander and also in my 2011 Toyot Avalon. IS THERE SOME THING WRONG WITH THE SYSTEM IN THE VEHICLE OR WHAT.

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Posted by clutzycook on 2012-06-21:
Is it possible that your phone isn't compatible (new software or something)?
Posted by FoDaddy19 on 2012-06-21:
From Toyota regarding bluetooth compatibility

"Because Bluetooth has a universal standard developed by a consortium of interested companies, almost all Bluetooth handsets should have some functionality in our vehicles. However, because of the differences in the quality of the handsets and Bluetooth chip programming, not all Bluetooth handsets will have the same level of performance when interfacing with the Bluetooth chips in our vehicles. That is why Toyota is evaluating Bluetooth handsets to help ensure quality operation."

It's entirely possible that if you have an older phone the level of compatibility may be reduced with a newer vehicle. See if you can find someone with a newer phone (preferably one that supports bluetooth 4.0) and see if there's any difference when it's paired with the Highlander.
Posted by Jf on 2012-08-04:
Thanks for the post. I have the same problem with the Apple iPhone G3. It wil say "no name" and will only display the phone # on my cars audio screen.
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Commercial with coach - bad timing
Posted by Oneblonde1 on 06/15/2012
Currently on television are commercials for Toyota featuring a coach. Bad timing on this - the guy looks like Sandusky and the commercials are creepy given that fact.
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Posted by dan gordon on 2012-06-15:
the commercial is rather cute in my opinion and a big difference with a guy that's in his 20's vs a 10 yr old. Nothing distasteful about it.
Posted by lexophiliac on 2012-06-15:
A tourism website promoting attractions in Sandusky, Ohio with the not-oft used hashtag *Sandusky* ruefully acknowledged it should have remained unused recently after a spate of off-putting comments on it.
Posted by Rick_VT on 2012-06-25:
I find them creepy as well, older coach, very young guy enamored with him...coach asking kids parents on the phone if the kid and the coach can go for a ride together...mean-while the coaches' assistant is rolling his eyes in a "not this again" look.
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Bad Parts
Posted by Caissonman3 on 06/09/2012
Why would you have to put new throttle body on vehicle after 122,000 miles.
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Posted by FoDaddy19 on 2012-06-09:
Because parts go bad sometimes, I've see vehicles with less than half that mileage have problems (blown head gaskets, transmission failures, etc.). If this is the only real repair you've had to do in 122,000 miles, you're doing pretty well for yourself IMHO.
Posted by BigAl on 2012-06-09:
Throttle bodies usually do not go bad but if they do it is generally after 100,000 miles. There are moving parts that can wear out.Throttle bodies are serviced as a whole which means that you cannot replace parts but must replace the unit.What does happen though is that they get dirty and need to be cleaned. If you keep your air filter system in good condition it should enhance the life of a throttle body. Many mechanics will not clean a throttle body but instead opt to replace. There are a few reasons for this. 1- Customers object to paying a repair bill when no parts are required. 2- No matter how well it is cleaned it is not as good as a new one, especially a car with high mileage. 3-there is more liability to the shop when a throttle body is cleaned rather than replaced. America is a litigious country.
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Sold a Car With Mechanical Issues
Posted by Benson_rhonda2004 on 05/31/2012
UNION CITY, GEORGIA -- I purchased a car six months ago at the Toyota of Union City and made a trade at the same time. I was skeptical of purchasing the car that I picked out because it was not within my price range, but it was the only sports car they had in inventory. I was assured by the salesperson that in 6 months it would be refinanced if I make all of my payments on time (I assume this was the lie told to me to persuade me not to leave) . I relayed that I was on disability and that I was buying it under the pretense that it would be financed in six months, I and could not afford to make the payments beyond six months if it were not refinanced; I was again assured that I would be able to refinance, and that I would be contacted to do so in six months. The contract was made in such a rush that my address and phone numbers where not even entered properly (even though my address was on my driver's license). I wanted to bring my trade-in car back the next day after I cleaned it out, but was told that I could not. I rushed cleaning out my car. The next day I told him that I was missing a ring, and that I need to check the car I traded in. Chauncy [snip] told me that it was already gone. Several days later I found out that it was in fact not gone.
I was not asked whether I wanted a warranty or not but instead it was automatically added. I was told by my sales representative that there was no way of correcting it. I came back several days later to see if they got the drivers manual that Chauncy promised me (which I later found out from another sales representative that they don't order manuals if it didn't come with the vehicle), and was told that we could now do a new contract without the added unnecessary warranty. We did the new contract and I made sure that he had my correct contact information.
After 6 months of promptly making payments, I called the Toyota of Union City, and inquired about refinancing. I spoke to Melanie, who told me she would met with me to discuss it further. Upon arriving I was told that Melanie wanted me to meet with sales representative, DarAnthony[snip] instead. I was told that I was not approved for refinancing.
I was on my way out of the door when DarAnthony [snip] offered to "help me out" by putting me in a 2010 Toyota Matrix, and trading in the car I bought 6 months prior, in order to reduce my car payment by $65. I agreed to do so on the 26th of March. I was told to bring the car back in the morning for detailing. In the morning when I arrived it was revealed that the payment I agreed to would be increased because someone quoted me wrong interest rate, thus another contract was written with the new increased monthly payment. The sales floor manager Michael [snip], said that the car could be refinanced in twelve months and that if anything came up, or if I had any questions I should let him know.
The very next day I heard rattling coming from the car while I was going through a drive-thru. I took the car to the nearest Toyota dealership (McDonough) and was told that someone must have backed up and hit something in the car, causing the muffler to be loose. The technician also stated that he could tell that no one looked under the hood in a while because the fluids were not topped off, the car had way too much oil, battery acid was all over the battery suggesting a leak, and lastly there was a rodent's nest near the filter!!! He suggested that I take the car back to where I purchased it. I called Mr. [snip], and left a message detailing the findings, but never received a call back.
With much hesitation, and regret I took the car to the service center of Toyota of Union City, accompanied by my father. Upon walking into the showroom I saw my salesperson, DarAnthony, who avoided us completely. He never asked why I brought the car back or anything. Instead he walk passed us several times. After boasting a couple of days prior about being the top sales man, he didn't have much to say at all. Another salesperson simply directed to the service center.
One of the general mangagers, Jeff [snip], spoke to my father and assured him that everything would be taken care of, explaining to him every detail of the process, at which my father directed him inform me instead of him, which was quite chauvinistic of Jeff. He explained that the inspection of the vehicle was obviously not done properly. The battery was replaced, and the rodent's nest removed. The rattling was not addressed because it was driven instead of parked, and the rattling could not be detected at the time it was checked.
Several days later I hear the rattling again, and I took the car back. I met with a different technician (Chad), of whom I told about the rattling and he set in the car with me in the parking lot and heard the rattling and cracking sounds. He determined that it was the muffler just as the technician at Toyota of McDonough did. He said he bent the plate that was above the muffler (or somehow or another tried to stop the muffler from rattling), and that if it didn't stop making noise, I should come back.
Again the next day I had to bring the car back with the same rattling. Chad told Jeff to handle the occurrence since he was going on vacation. Chad told Jeff that he heard the noise and believes that it is the muffler (confirming what the Toyota of McDonough said). In the course of doing paperwork Jeff, informed me that these things are hard to detect and that used cars sometimes have rattlings. I informed him that this is my 3rd used car that I purchased, and I've never had problems like this before.
Quite frankly, I am shocked that he actually said that knowing that several people had already determined something to be wrong with the car. Also I may not be a mechanic, but I know that a car just purchased should not sound like an old car. I would think that someone who worked with Toyota would feel the same way considering that this rattling car has this new Toyota of Union City tag on it, which would ward off anyone from buying a Toyota. I feel that if Chad did not hear the car for himself, then my concerns would have just been dismissed. I had the shuttle drop me off at work, and an hour later I get a call from Jeff stating that the noise that I had been hearing was caused by a gasket around the area of the muffler that was missing! It was non-existent, and needed to be ordered. After everything else that this car has going on underneath the hood, I am not extremely surprised. However, I cannot believe that a dealership like Toyota would sell a car like this. I had the missing gasket put on (my fourth venture to the service center), and I honestly don't feel very good about this whole experience or about the stability of this car. Currently the Maintenance Required light is on and will not go off. Which means that it was not properly maintained before I purchased it. I have driven it very little due to all of the problems I've had with it, however my family is planning to go out of town this week for a funeral and I am worried about taking my newly purchased car out of state. I feel like I am waiting for the next unpleasant surprise to be revealed under the hood, since obviously no one is looking very closely, even after receiving information about where a problem could have originated. As I've said I've bought 3 cars in the past, and have never had such a horrible experience. In fact I've never had any problems at all with my past cars. I truly regret doing business with such an unprofessional place and I can't tell you how bad it looks to come away from a Toyota dealership feeling as though I've been taken advantaged of;
Lastly this particular Toyota boast a 24hour return policy. Interesting enough this policy did not apply to me. Once I got home I noticed that on the "WE OWE" form, of all places, it stated that "customer will not bring back car in 24hrs", which is more than odd. I believe that Toyota of Union City knowing sold me a car with mechanical problems.
I think that the corporate office should know these happenings, because the actions of shady employees end up discouraging people from doing business with Toyota. I cannot tell you how many of my peers, co-workers, and family, have expressed shock and disappointment over my current predicament. I myself expected a lot more from a reputable business such as Toyota and I do not feel that anyone deserves to be dealt with in this manner, especially when involving major investments
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Posted by dan gordon on 2012-05-31:
A loose muffler is certainly a very minor repair and they perhaps should have taken care of it for you. Unfortuanately you sound like an extremely trusting person. No car new or used, even from a dealer is without some problems. I thinkyou assumed it would all be perfect. I can't comprehend even to someone who knows nothing about cars why you wouldn't go somewhere to check out the car? How could you buy a car without even looking at the engine? Sounds like all the 'problems' were easy to spot.
Posted by trmn8r on 2012-05-31:
I got about 1/3 of the way through your complaint. Buying a car with a verbal "promise" to have it refinanced after 6 months makes no sense to me. You strike your deal at the time of purchase. If you don't have a written contract, words are meaningless.

As I read further I could see this dealer is making out really well off of you. You traded in the car, which probably profited the dealer a second time, and then they financed you *again* on the next car. And they made yet another verbal promise to refinance you at a point in the future. These people should definitely send you a holiday card.

Then it sounds like mechanical problems popped up, and you may have really gotten taken on this car. I don't know what to tell you, except I wouldn't have a car dealer finance a loan again. That and have any car you buy checked out by a mechanic that you trust.
Posted by KevinTX on 2012-05-31:
OK, without reading this entire thing.. two things... if they signed you up for a warranty (using an outside company for the warranty... that is NOT legal since it's a legal binding doc and you would've had to of signed it to accept it...) if that's not the case, you CAN RETURN it as I have done multiple times and they HAVE to return your PRO-RATED balance (however long you used it, you should be paying against it, thus you get a large portion of your money back).

REFINANCE, you do not have to refinance with them.. you can go to another place to refinance.
Posted by KevinTX on 2012-05-31:
Also, a 'Maintenance Required light' comes on at mileage intervals.. they are more for the dealership to get you back into service. Look in your manual, at certain mileage, things are due. A 'Maintenance Required light' is NOT the same as a 'Service Engine' light (which is bad news).
Posted by KevinTX on 2012-05-31:
Lastly, this would of INFURIATED ME! "customer will not bring back car in 24hrs"... I don't believe that is legal?!?!?!?!?!!? Did you sign the WE OWE doc? Unless that is POLICY, then that is grounds for legal action! They can NOT TELL YOU THAT YOU CAN NOT BRING A CAR BACK! Ask them if ""customer will not bring back car in 24hrs" is policy for EVERY CAR.. and if NOT, then WHY would it be written on this car!?!?!? Check fine text on ANYWHERE you see their 24-hour return policy, and get that POS back to the dealership.
Posted by KevinTX on 2012-05-31:
Here is their FACEBOOK wall.. light it up Rhonda!!! https://www.facebook.com/ToyotaofUnionCity

You could copy and paste this entire post onto their FB page!!

I'm a little upset by your post.. this would CERTAINLY NOT GET BY IN MY HOUSEHOLD!!! NEVER!
Posted by KevinTX on 2012-06-01:
I got them on Facebook.. you guys jump in.. they are saying, Toyota of Union City commented on their Wall post."Toyota of Union City wrote: "We have a 24hr return policy. When you receive the we owe you have stated that you will not return it within 24hrs."
Posted by KevinTX on 2012-06-01:
State laws hold dealers responsible if cars they sell don't meet reasonable quality standards. These obligations are called implied warranties - unspoken, unwritten promises from the seller to the buyer. But dealers in most states can use the words "as is" or "with all faults" in a written notice to buyers to eliminate implied warranties. There is no specified time period for implied warranties.

The most common type of implied warranty is the warranty of merchantability. The seller promises that the product offered for sale will do what it's supposed to. That a car will run is an example of a warranty of merchantability. This promise applies to the basic functions of a car. It doesn't cover everything that could go wrong.

Breakdowns and other problems after the sale don't prove the seller breached the warranty of merchantability. A breach occurs only if the buyer can prove that a defect existed at the time of sale. A problem that occurs after the sale may be the result of a defect that existed at the time of sale or not. As a result, a dealer's liability is judged case-by-case.

A warranty of fitness for a particular purpose applies when you buy a vehicle based on the dealer's advice that it is suitable for a particular use. For example, a dealer who suggests you buy a specific vehicle for hauling a trailer in effect is promising that the vehicle will be suitable for that purpose.

If you have a written warranty that doesn't cover your problems, you still may have coverage through implied warranties. That's because when a dealer sells a vehicle with a written warranty or service contract, implied warranties are included automatically. The dealer can't delete this protection. Any limit on an implied warranty's time must be included on the written warranty.
Posted by dan gordon on 2012-06-01:
there were no issues listed in her novel other than a loose vibrating muffler. Hardly a major 'defect' in the world of car mechnics.
Posted by KevinTX on 2012-06-01:
The 'We Owe' document states what you, the dealership, would currently still OWE the buyer for the purchase..example a 2nd key, tint, floor mats, etc. It is NOT usually used as a binding agreement that it would deny the buyer the ability to bring back the vehicle in 24 hours. An AS IS sale only means that there is no manufacture's warranty or dealer warranty that would normally apply after the purchase is made.
Posted by CowboyFan on 2012-06-01:
Every car on the road is a "used" car. Just as a person may not know when his car will quit working, a dealer does not know that either about a car he sells.

Sounds like the gasket that was missing might be one between the muffler and tailpipe, if they are bolted together. Muffler problems are not big deals to fix, which they apparently did. Because the muffler's temperature changes so much, where it makes contact with something and rattles, may be difficult to detect.
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Unfair Sale
Posted by Cuistan on 05/27/2012
WINTER HAVEN, FLORIDA -- On March 18, 2012, I and wife purchased a new SUV from the Toyota of Winter Haven. I brought a copy of an quote I received from the dealer via E-mail for a 2012 RAV4 model priced at $22,189 to negotiate. The blue tooth system unique to the 2012 model was especially intriguing and a reason I preferred the 2012 model over the 2011. Also, after checking on the KBB, I saw that the 2011new vehicle loses almost $9000 in value for first year in contrast to a 2012 that loses significantly less. I lost two year value instead one year. The sales person, Amanda, conned me to test drove a 2011 RAV4 without my knowledge and corresponded back and forth with the sale manager many times, but finally met my price at $21,950 and a $4,700 trade for my old car, but the dealer did not tell me that price negotiated was for a 2011 vehicle. When I was almost finished signing the contract, I saw that the contract was for a 2011 model, rather than the negotiated 2012. Because I paid the price of a RAV4 2012 but received a RAV4 2011, I am not satisfied with this deal. I asked where the copy of an quote is, but they all said that do not know where it is at, and they cannot find it. Their sales manager, Matthew [snip], offered my wife and me $500 to keep the car, but knowing that would not fully compensate, I requested $700. Despite agreeing with my request, he only gave us $300 and some other form of compensation additional, but since it was Sunday, no high level management working and the deal would have to wait. He will talk to the highest management on Monday to compensate us. On March 20, 2012, I went back to Toyota of Winter Haven to speak to the high management. They responded with a bad attitude, and offered me no help, telling me I was bonded to the deal.
I believe I negotiated for a 2012 Toyota RAV4, thinking I got a fair deal, but in reality, the salesman and dealerships conned me into buying a 2011 model for the price of a 2012. The dealership unfair and deceptive sale and its workers are unfriendly and dishonest.
Also according from the dealer website, the dealer website offers 0% ARP for 36 months on a new 2011 RAV4 model. Also, according from edmunds.com, I could get a $500 rebate or 0% ARP. The Toyota of Winter Haven dealership did not offer us any of these saving programs.

I have a few of other dealer's quote via E-mail for a 2012 RAV4 model price: 1) Toyota of Tampa's quote priced it at $21398, 2) Toyota of Orlando's quote priced it at $21276 and 3) Smart Auto Offers' quote offered it for $21800.63. Also the quote via E-mail for the 2011 RAV4 model from Toyota of Tampa priced it at $19990. According to all of these quotes, it is clearly proven that Toyota of Winter Haven did not give me a fair price for my car.

I request for the Toyota of Winter Haven to exchange my 2011 RAV4 to 2012 and should meet the comparative price of the market. Refund over price for 2011 model.

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Posted by Alain on 2012-05-28:
You might want to contact the Florida consumer protection agency via http://myfloridalegal.com to see what your rights as a consumer are.
Posted by Sandy on 2012-05-28:
You saw before you finished signing the contract that you were buying a 2011 instead of 2012. That's where all further contract signing should have halted and you should have insisted it all be redone for the vehicle you wanted and thought you were getting. If they balked at it, gave you excuses about it being a Sunday and they would correct it later you should have insisted it be redone then and walk if they refused. Yes, the dealership seems unfair and dishonest and because of the deception I probably would have hesitated about doing business at all but ultimately it is your responsibility to know what you are signing and that it is exactly what you wanted and asked for, if not it is your choice to walk away. But if you don't and go ahead with the deal with a promise of it later being fixed you run the risk of being stuck with something you didn't want once the contract is signed.
Posted by trmn8r on 2012-05-28:
When you noticed that the contract you were about to sign was for a car that you knew you did not want, why did you complete the deal?

After you make a deal and drive off the lot, you don't have any recourse unless you can prove fraud occurred.
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Misrepresentation of sales of a Vehicle and Warranty
Posted by Tracy.walker52 on 04/25/2012
MATTESON, ILLINOIS -- Novemeber of 2006, a 2007 Toyota Solara, was purchased by My selfish(a single mom of (4)) and a Cosigner was used. 3yrs into having the Vehicle, the Engine began to smoke and I was stranded on why !57 expressway, Toyota scion of Matteson Auto mall was contacted and there service dept, immediately sent a Tow truck to retrieve me and the Vehicle, they suggested and assured me that the Vehicle was under Warranty and was fixable, called me a few days later, told me my Vehicle has been successfully fixed!! M car had no problems for 1 1/2yrs, then this same problem reoccurred, I immediately called Toyota, and they refused to retrieve me off the expressway this time with my kids, I payed to have my car towed to Toyota scion in matteson, it stayed there 1 1/2mths and then I was told that the warranty dept had come out and said there was slug in my engine, and that I had no warranty, I've always had a warranty, then once they found the warranty, the service mgr at the Time, a Caucasian gentlemen that stated he was the mgr, told me there were 2 dates missed for oil changes and if I had receipts that I [brought] my car in, they'd help me otherwise come get my car!!! VERY RUDE!! we were unable to retrieve those receipts and ended up towing the car home, and not driving the car while paying 636.00 ea month, for the next 2yrs!! I called several time aft leaving with my Vehicle, about dropping my warranty, and was given the run around from the Warranty department at Toyota scion in matteson as well as The car company I was paying my car notes too. every month I was complaining about my vehicle that wasn't running that I had to pay for, they(the Toyota company I payed my car notes too) would suggest, I contact the store I bought the car from (Toyota scion, in matteson) and I did, (Toyota scion in matteson) redirected me back to the car company instead of assisting me,. Its now 4/45/2012, and Today is the first time I was told by a John(jb) fro Toyota scion in matteson that I have a little less than a year and I would come into The matteson store to discuss, discontinuation of my Warranty!!! My warranty hasn't been any use to me for well over 3yrs and for 3yrs I've been getting the run around. I AM RESPECTFULLY REQUESTING MY MONEY BCK, I HAVE THIS VEHICLE DWN TO 8 THOUSAND DOLLARS FROM 36,000, AND FEEL I HAVE BEEN CHEATED, OVER LOOKED, LIED TOO AND DISCOURAGED INTO CANCELLING MY WARANTY! I AM A SINGLE MOTHER OF FOUR AND FEEL TAKEN ADVANTAGES OF. PLS CONTACT ME AT tracy. walker52@Yahoo.com, or MS, TRACY WALKER 8 APACHE ST PARK FOREST ILL, 60466, (708) 790-2183/(708) 8567216. THANK you FOR YOUR PROMPT ATTENTION TO THIS MATTER, IVE BEEN IN DISTRESS ABOUT THIS MATTER FOR 3YRS!!! THANK U
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Posted by Kris10 on 2012-04-25:
You really shouldn't put your phone number, e-mail, address and full name on public boards like these. Sounds like you may need to contact an attorney.
Posted by trmn8r on 2012-04-25:
If I read the complaint correctly, they are denying a repair of your engine under warranty because you can't prove that the engine was serviced in accordance with the service schedule. I hate to say it, but this is pretty standard practice. An engine repair is typically expensive. Certain motors are more prone to a "sludge" problem, and servicing them regularly is important.

Further, it sounds like you let the car sit unrepaired for two years, while paying $600+ a month for the loan, etc. Is that true? That is $14K+ you have paid out for a car that isn't operable. I'd make some move soon, and letting the warranty go may be a good first one. Unless you want to pursue legal action...
Posted by FoDaddy19 on 2012-04-25:
I do think unless it's not covered in warranty (and it may not be), they they should've covered the towing expenses for the 2nd breakdown. However keeping maintenance records when you're not using the dealership for regular maintenance is your responsibility. Obviously if something like what happened to your car does occur, you will have to provide proof that the scheduled maintenance was adhered to. Asking you for proof that the car was properly maintained is not rude. And based on what you've posted here, you haven't been cheated or lied to in my estimation. Being a single mother of four really doesn't factor into this, as it's purely an issue of proper record keeping and could happen to anyone regardless of marital status.

You can bring a lawyer into this if you want,but I'd be willing to bet my lunch that there's something in the warranty contract that states something to the effect that if you don't have proof that the scheduled maintainece was carried out, then the warranty is void. And as far as the dealership is concerned if you don't have reciepts, then it didn't happen. Even if it did. The burden of proof is on you. And honestly if they said they found sludge in the engine, and presumable can prove it, it's going to be very hard to persuade a judge that the maintenance was indeed done on time, because the presence of sludge is almost a dead giveaway that the engine was run too far between oil changes. To clarify, I'm not saying you didn't perform the maintenance, but it's going to be almost impossible to prove that you did given that you don't have the receipts and your engine has sludge in it. So I tend to believe that you will not be getting your money back and I think you're going to have to shell out some bucks for a new/used engine. Or part out the car. Good luck though.
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Ripping Consumer Off
Posted by June_zheng_121 on 04/20/2012
I bought a 2007 Toyota car, and it was consuming all the engine oil every 650 mile, and they tell me that is "normal". I bought a extended warranty on my car which covers the repair of engine if something is wrong with it. There is obvious something wrong with the engine if it is consuming engine oil at every 650 mile, but no matter what I say, they just keep admitting it is normal. Toyota just keep dragging the problem till my warranty expires and then do nothing about it. TOYOTA IS A RIP-OFF!!!! If this is how Toyota company going to rip consumer off to buying their extended warranty and not trying to fix what is cover in the warranty, then DON'T sell it!!!
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Posted by Skye on 2012-04-20:
You could contact your state department of consumer affairs, and file a complaint.

I'm not a car person, but I'm pretty sure if the oil is burning out every 650 miles, something is wrong, but with what, I don't know.

I'm sure one of the car people here might have an answer as to what could be causing this problem for you.
Posted by trmn8r on 2012-04-20:
They are probably doing as you say, and waiting for the warranty to expire. Shortly afterwards, your engine will expire.

There may be no way to get them to repair your car if it is running fine except the oil consumption is high. And you'll get into having to prove it has had the manufacturer-recommended maintenance the entire time, or they will DQ you. They will make it difficult. Good luck.
Posted by bob932304 on 2012-04-20:
Take it to a certified mechanic and he/she will probably find the problem quickly. Then tell the dealer you have had an independent inspection and to fix it or you will have the other mechanic fix it and sue the dealer in small claims court for the cost. That will get their attention.
OR have a lawyer send a letter to the dealer stating they must perform the repair or they will be sued.

Since you cannot get any satisfaction yourself, bring in a 'big gun'.

This is assuming it is really covered under the extended warranty.
Posted by BigAl on 2012-04-22:
This cannot be the complete story. If the OP stated the circumstances accurately the car is consuming at least 1 gallon of oil every 650 miles. If the oil was leaking there would be evidence of the leak, especially at this volume. If the oil was being consumed in the combustion process there would be an extreme amount of smoke not to mention the odor it would cause. Somethings not right.
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