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Terrible Customer Service Experience
Posted by Kfergy on 05/14/2009
I bought my first new car, a Toyota Corolla, at Kenny Ross Toyota in Moon Twp., PA. The salesman I worked with was great, HOWEVER, working with their financial representative was one of the worst customer service experiences I’ve ever had.

He kept pushing the extended warranty. I told him NO THREE times. He was insisting that the warranty would only cost $1 or $2 a month, even though that figure didn’t add up. He finally came back with an offer that put the warranty at $200, instead of the initial $900. He showed me two figures, one with the warranty and one without. The one with the warranty was only $200 more. For that price I agreed to it.
When I was shown the final bill the list price for the warranty was $903, I asked him about it. He stated that in order to offset the $903 for the warranty he gave me a discount on the interest rate. I made the mistake of signing the papers (I should've walked away that point).

Once I got home I reviewed the paperwork and the deal didn’t make sense to me. I couldn’t understand how I had saved $700 with the adjusted interest rate. It was nowhere in writing. I went back to the dealership to see if I could get an explanation. I asked financial representative several questions about the numbers. He told me to “stop playing games”. He finally explained to me how he came to the numbers on the final agreement:
The car without the warranty was shown at an interest rate of 9.6%
The car with the warranty was shown at an interest rate of 7.4%
(He didn’t explain this to me until AFTER I had signed the papers).

If I would’ve know about those exact interest rates at the time I signed the paperwork I never would’ve taken the deal. I also would’ve shopped around for better interest rates if I had been quoted at 9.6%.
I asked the financial representative when I could cancel the warranty. He said I would have to wait 30 days before I could cancel it since the papers were in transit to the bank. (That wasn't true).

I called his manager the next day, explained the situation to him and told him I wanted to cancel the warranty as soon as possible. He told me I could come in and sign off on it that day, so that's what I did. The financial representative told me that the $903 would be taken off of the principal of my loan and it could take up to 3 weeks for the figure to show up on my statement.
Six weeks later the figure had not come off my balance so I called the manager and he referred me to the financial rep. I was told that sometimes it can take up to two months for the money to be taken off the principal.
Two and a half months after signing the warranty cancellation the money still had not come off the principal. Over a 12 day period I placed ten phone calls, left six messages, spoke to the finance representative twice, the manager once and had my father send an email to the dealership. None of my messages were returned. On October 29 I was promised a call back within 15 minutes of speaking to the financial manager. Two hours later I had received no word so I called and left a message asking him to call me. He never returned the message. On November 1st I spoke to the manager and he promised me a call back about the situation on Monday, the 3rd. I finally received a call back on Tuesday the 4th from the financial rep. He stated that the deduction would be processed that day and a copy of the paper work would be faxed to me.
When I received the paperwork from Kenny Ross Toyota it stated that only $703 (as opposed to the $903 promised) had been deducted from my loan. I called the financial representative again and was told he would look into it and get back to me. I called once again two days later and he told me that he would talk to someone in the leasing department on Monday about it. No word on Monday so I called yet again on Tuesday and he said he couldn’t help me and I would have to talk the leasing office. I left a message with leasing that day. I finally got in touch with them on Wednesday and had the remaining $200 deducted by that Thursday.

After canceling the warranty I had to place 16 calls to this dealership just to get to what they had promised me three and a half months earlier. (I would've went in person but my job required me to move out of state). I felt like I was being ignored in the hopes that I would just go away. Working with the financing representative was an absolute pain. He was condescending, manipulative and I felt like he was just trying to pull one over on me so he could get a few extra bucks.

The worst part for me is that in mid December of last year I sent my customer survey (with an attached letter) to Toyota detailing my experience. It's been five months and I haven't received so much as a "thanks for filling out our survey". It doesn't seem like Toyota cares about me as a customer.

This was my first new car and my first experience with Toyota. I should've known better when making the deal, but that does not justify the way I was handled by the financial rep. or Toyota itself. The car is very nice but to be honest I wish I would not have purchased it.

     
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Posted by bob macdonald on 2013-02-18:
Just read about trouble with Kenny Ross Toyota while trying to find their parts dept phone number, I was preparing to order $6,000.00 in parts for a 2012 toyota I am repairing, to offset that complaint, I'm ordering my parts from Greensburg Toyota,, Been in the auto bussiness 38 years and have heard many bad things about Kenny Ross Ford, now it seems to be spreading?? After one week I would of contacted a lawyer.......
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Harassment to No End!
Posted by Kjefu on 10/17/2013
Current customer who will never be one again.
They call relentless even when its current, calling 10-15 times per day
on the due date, Rude beyond believe it....

Absolutely Beyond Harassing.
Trading the car to get away from them...
     
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Car Engine Light on My Toyota 2000 Keeps Going On
Posted by Guilherminacoleman6 on 10/20/2012
DARTMOUTH, MASSACHUSETTS -- I got my new Toyota Carroll at the dart Toyota in Dartmouth in the year 2000. 6 MONTHS after I got it, the engine light went on and they fixed it but it cost me some money. They said that I had to replace the Gas cap. They did but a few months later came back on again. THIS WENT ON FOR YEARS.
I did not know why it did but they always said they could fix it.
Later one of the guys working there said to me that they told him when I came in for the oil change or came in because of the engine light was on just to reset it and that was what they where doing. He said that they did not know what really was wrong with it and He ask me not to let any one at the Toyota Dealer know what he said to me but he wanted me to know it he was so sorry that I was being lied too..
I needed new tires and day put them on and a week later when I went to have my Oil change in the Toyota they said that I needed new tires. I ask for the manager and he apologized and told me it was a miss understanding .
I always went to them for all repairs on the Toyota Carroll and I always thought that they were doing a good job but some times I did not like the way they talk to me. I was lied to so many times that I do not want to take my car there any more. I am still trying to find out what is wrong with my Toyota Carroll Light engine. I am always taking the car in to the Garage because I am still having problems with the engine light coming on and it is costing me lots of money for the repairs.
Can ANY ONE TELL ME what is really wrong with this car.
I have replaced so many parts in this Toyota Carroll and every few months
the engine light comes on .
Guilhermina Coleman


     
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Posted by leet60 on 2012-10-20:
Take the car to a mechanic and have them check the computer for codes. Ask them for a list of the codes and then research them online or with a reliable source. If you go to a dealer with the "check engine" light on, they will do a computer diagnostic and normally fix the first issue indicated by the first code and tell you all is well. The actual problem may be different and if they did not inquire of any additional issues (i.e. noise, poor performance etc.) they did not do you a service.
Posted by DebtorBasher on 2012-10-20:
A wise man once advised me to buy my own code reader it paid for iself in once use. I even did a review on it.

http://www.my3cents.com/showReview.cgi?id=37633

They have newer models out now, and prices are lower, depending on the model you buy. Yes, you can also just 'cancel' the reading which will turn off your 'check engine' light,..and that is what they have been doing with your car.

Mine turned out to be the CO2 sensor and another time, it was the gas cap.
Posted by trmn8r on 2012-10-20:
Since this has been happening for several years, there should be a history as to what codes were being thrown. At some point it sounds like they started being ignored, and the error was simply reset.

Having your own reader should do the trick, though a dealer's software may give you a more specific cause of the failure.

Personally, if you aren't interested in doing work yourself, I would suggest taking the car to a different Toyota dealer and start at square 1. Or, go to a trusted mechanic and hope the generic code is enough. Getting your own reader is an idea, and a good suggestion if you just want to reset the error, but you'll probably need a mechanic to get to the bottom of it.
Posted by Anonymous on 2012-10-20:
I have a 2002 Mitsubishi that I've had for 4 years and my check engine light comes on all the time. A mechanic told me it was because the cold weather sets it off. Another mechanic told me it was due to my car's idle. My light came on recently and my car would shift itself into neutral while I was driving, but I would still be in drive. Now I'm told it's my input speed sensor. I am wondering if that's what it was this whole time; a faulty sensor or fuse.
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Promises Promises
Posted by Idtrademark on 09/17/2012
SAN BERNARDINO, CALIFORNIA -- I originally set out to purchase a Camry V6 in April 2012, but soon discovered it was very difficult to find. I finally found one at Toyota of San Bernardino and we began the negotiation. I had $15K in cash and we haggled over $500.00. Therefore I did not purchase the Camry. Instead my sales person, Dan Harris whom was very pleasant to deal with, sold me an Avalon.

From day one, I hated the car. On day two I tried to return it and I was told I could not return it because I signed a buyer remorse clause. I wasn’t aware that I had signed the clause because it was not explained to me during the signing of multiple documents. I’m sure if an audit of Toyota of San Bernardino’s loan documents were reviewed, it would show that the majority of the purchasers signed the buyer’s remorse clause without it being explained to them.

Nevertheless, the manager tried to help alleviate the situation by promising me better terms on the loan and provided me with an extended warranty. This would’ve been acceptable if he delivered on his promises. I received the additional warranty but no break on the terms.

I brought my car in for maintenance twice and both times were a disaster. The first time was in July and I was promised a loaner car and when I got to the dealership at 7:30am there weren’t any cars available. Therefore I had to wait until 9:00am when the rental car company opened to get a rental car. The rental company was supposed to open at 9:00am but their personnel did not open on time. I finally drove off with a rental car at 9:30am causing me to be extremely late for work.

The second visit to the dealership, I made my appointment and specifically stated I needed the shuttle services. I was told the shuttle services starts at 7:45am and my appointment was at 7:30am. When I arrived that morning, while I was waiting for my service paperwork to be written up, the shuttle van drove off at 7:37am. Therefore I had to wait an hour and a half before the shuttle van returned. Needless to say I was extremely unhappy because of the long wait.

After I picked up my car, I discovered one of the repairs was incomplete. I called my service representative, Gilbert and explained to him that my windshield wasn’t sealed properly. He advised me to return on Saturday between 12:00pm & 1:00pm. I arrived on that Saturday at 12:10pm and Gilbert told me the windshield repair guy had already left. He had arrived early so he left. Gilbert told me the guy would return in twenty minutes. While I was waiting I spoke with the cashier and requested a manager. The cashier called the manager, Steve and he was told busy to help me so he told the cashier to contact Matt. I ask if Matt was a manager and the cashier told me no. I decided I didn’t want to waste my time speaking with non-management.
I waited in the waiting room for about thirty minutes and the windshield guys never showed-up.

I went into the office to speak with Gilbert but he was helping another customer. Another representative asked if he could help and I told him I was tired of waiting and I was going to leave. I drove off without my windshield being fixed and no one bothers to contact me. I’m not sure if they even realized I was gone. My vehicle was left with the keys in the car and anyone could have driven off with the vehicle because no one stopped me to question if the vehicle was even mine. As it stands now, I am riding around town with blue painter’s tape taped to my windshield because the repair was incomplete.

Since purchasing the Avalon I’ve had to have four tires replaced, the gas lock replaced, adjustments to the throttle, an oil change and the seal to the windshield re-sealed. I’m sorry but how was this car certified? I am disappointed with the performance of the Avalon. This car represents one of the top of the line products of Toyota, yet the Bluetooth sound only comes out of one speaker. I’ve complained twice that when I’m on a call the receiver can barely hear me and I find myself screaming into the speaker. Also the sound system in the car is not up to the caliber I desire. I drove a Nissan Maxima and the sound system in that car was superb. I cannot understand why one of the top of the line vehicle of Toyota was designed this way.

I am truly disappointed in the way I’ve been treated by Toyota of San Bernardino. It seems they are more concerned with sales than customer service. Why would I need to bring my vehicle in twice within four months after purchasing with so many problems? What happens to getting the job done once correctly? The windshield issue is truly an inconvenience to me and no one seems to care. I would never recommend anyone to purchase a car from Toyota of San Bernardino. They don’t deliver on their promises nor do they do quality work in service.

     
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Severe Hesitation
Posted by Soozykaploozy on 08/19/2012
I have a 2001 4runner. In June 2012 it began to hesitate upon acceleration. It would bog down then accelerate like there was an invisible turbo. Also a severe highway shake. I took it to the dealer North Hills Toyota pgh pa. Paid 120.00 for diagnosis. They told me my emergency brake was probably hung up causing the hesitation and shake. They wanted 100.00 per side plus labor to replace the bell cranks..I opted to have them rebuilt because its a common but cheap fix. Free to be exact.. So needless to say the hesitation/ shake is still there.. Took it back and left it for 5 days. Finally they said I had a broken belt in rear tire.. Bought a brand new tire mounted and balanced all four tires. 85.00. and they finally diagnosed the hesitation.. said it was the TPS. Throttle Position Sensor. Ok fine.. Problem is that you can't just get the sensor you need whole throttle body. So I bought the brand new Toyota throttle body.850.00 dollars..Guess what? NO FIX.. Exactly the same.. so called them back and now there is nothing they can do.. Spoke to a technician supervisor who told me its time to buy a new car.. Very funny. NOT!!!! So now I am out over 1300.00..
     
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Posted by trmn8r on 2012-08-19:
I'd be a little upset about this as well. Sounds like the vehicle is so old that they can't find someone knowledgeable to fix it.
Posted by Bill on 2012-08-19:
From past experience I have found Toyota techs are not the sharpest. That's why I ditched my Toyota and never looked back. Found that Honda and Acura have some of the best techs and always diagnosed and fixed the problem the first time.
Posted by KevinTX on 2012-08-20:
Sounds to me like THEY OWE you $1300. Heard of small claims court? I'd be the first in line.... if THEY suggested these fixes, and it STILL didn't fix your SUV, then by all means, take them to court unless they pay up.. then, sell that bad boy and get something else :) 'Newcaritis' will get ya for sure :)
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Overfilled Tires
Posted by Keichukat on 07/01/2012
CALIFORNIA -- I recently had some work done on my 2004 Corolla at the dealership. Upon checking out I noticed that the workorder showed that they filled my new tires to 32 lbs. I questioned the service representative ( Lisa Kline ) about this, and was told that this was the correct pressure for my car/tires, I told her that the plate in the door read 30psi. I was also told that it was not necessary to check my tires pressure every week as I had been doing, but that once a month was fine.

Three weeks (1,100 miles) later I noticed uneven wear and went back to the tire dealership to have them checked, only to be told that the tires had been overinflated and had caused premature wear. I went back to the dealership and complained, where Ms Kline apologized and said that they usually inflate to tires to "comfort" level for customers, Even though the work order specifies that it is a state regulation that they fill the tires to the car manufacture's spec and not their own.

I spent over $700 on these tires expecting them to last for several more years. Now that Toyota has damaged them I may not get that and don't seem to have any recourse.
     
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Posted by trmn8r on 2012-07-01:
Over inflating the tires by only 2psi should not cause visibly noticeable wear in 1,100 miles.
Posted by ok4now on 2012-07-02:
Never trust the dealer when it comes to this. Check it yourself with a good quality gauge just to make sure. I recently needed two new tires to pass inspection at Tires Plus. The next day when the tire pressure was cold I checked it. One tire had 38 psi and the second had 40 psi. This would definitely lead to premature tire wear had I not checked it. As trmn8r correctly pointed out 2 psi would be meaningless.
Posted by Tirebiter on 2012-07-02:
I agree, overinflating your tir4es by 2 psi will not cause any visible wear in only 1100 miles. Your statement leads me to believe that there may be some issues with alignment or suspension or other areas.
Posted by jktshff1 on 2012-07-02:
While it should not make a difference, the dealership was in the wrong for overinflating, no question about that. ok put it right, check them yourself.
Good review.
Posted by Jay Sea on 2014-01-24:
Lisa Kline is an exceptional customer representative. She is very knowledgeable and courteous. My wife and I had our Toyota serviced at the dealership today and I was trying to find a way to express our appreciation for her. This seemed like the best forum for this. The opinion above is based out of ignorance of tire pressures. The original tires may have had 32 psi requirement. Your new tires can easily be higher. Tire pressure recommendation from manufacturer have a pretty wide range, not just one number. Look at the small print on the side of your tire. Better gas mileage if you go to the high side.
If you read this, understand it and follow my advice, you will no longer be ignorant on tire pressure.
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Highlander hands free phone system
Posted by BOBJANET on 06/21/2012
I purchases a 2012 Highlander limited approx 1 week ago with hands free phone capability system. When trying to enter names AND PHONE NUMBER IS WHERE MY problem starts. The system will take the number and when entering the name, it shows NO NAME, I took the vehicle back to dealer and one of the young sales person tried them same thing and came up with the same problem. He then stated that I need a NEW PHONE???????? WHY I used the SAME PHONE IN MY 2009 Highlander and also in my 2011 Toyot Avalon. IS THERE SOME THING WRONG WITH THE SYSTEM IN THE VEHICLE OR WHAT.
     
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Posted by clutzycook on 2012-06-21:
Is it possible that your phone isn't compatible (new software or something)?
Posted by FoDaddy19 on 2012-06-21:
From Toyota regarding bluetooth compatibility

"Because Bluetooth has a universal standard developed by a consortium of interested companies, almost all Bluetooth handsets should have some functionality in our vehicles. However, because of the differences in the quality of the handsets and Bluetooth chip programming, not all Bluetooth handsets will have the same level of performance when interfacing with the Bluetooth chips in our vehicles. That is why Toyota is evaluating Bluetooth handsets to help ensure quality operation."

It's entirely possible that if you have an older phone the level of compatibility may be reduced with a newer vehicle. See if you can find someone with a newer phone (preferably one that supports bluetooth 4.0) and see if there's any difference when it's paired with the Highlander.
Posted by Jf on 2012-08-04:
Thanks for the post. I have the same problem with the Apple iPhone G3. It wil say "no name" and will only display the phone # on my cars audio screen.
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Commercial with coach - bad timing
Posted by Oneblonde1 on 06/15/2012
Currently on television are commercials for Toyota featuring a coach. Bad timing on this - the guy looks like Sandusky and the commercials are creepy given that fact.

     
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Posted by dan gordon on 2012-06-15:
the commercial is rather cute in my opinion and a big difference with a guy that's in his 20's vs a 10 yr old. Nothing distasteful about it.
Posted by lexophiliac on 2012-06-15:
A tourism website promoting attractions in Sandusky, Ohio with the not-oft used hashtag *Sandusky* ruefully acknowledged it should have remained unused recently after a spate of off-putting comments on it.
Posted by Rick_VT on 2012-06-25:
I find them creepy as well, older coach, very young guy enamored with him...coach asking kids parents on the phone if the kid and the coach can go for a ride together...mean-while the coaches' assistant is rolling his eyes in a "not this again" look.
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Bad Parts
Posted by Caissonman3 on 06/09/2012
Why would you have to put new throttle body on vehicle after 122,000 miles.
     
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Posted by FoDaddy19 on 2012-06-09:
Because parts go bad sometimes, I've see vehicles with less than half that mileage have problems (blown head gaskets, transmission failures, etc.). If this is the only real repair you've had to do in 122,000 miles, you're doing pretty well for yourself IMHO.
Posted by BigAl on 2012-06-09:
Throttle bodies usually do not go bad but if they do it is generally after 100,000 miles. There are moving parts that can wear out.Throttle bodies are serviced as a whole which means that you cannot replace parts but must replace the unit.What does happen though is that they get dirty and need to be cleaned. If you keep your air filter system in good condition it should enhance the life of a throttle body. Many mechanics will not clean a throttle body but instead opt to replace. There are a few reasons for this. 1- Customers object to paying a repair bill when no parts are required. 2- No matter how well it is cleaned it is not as good as a new one, especially a car with high mileage. 3-there is more liability to the shop when a throttle body is cleaned rather than replaced. America is a litigious country.
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Sold a Car With Mechanical Issues
Posted by Benson_rhonda2004 on 05/31/2012
UNION CITY, GEORGIA -- I purchased a car six months ago at the Toyota of Union City and made a trade at the same time. I was skeptical of purchasing the car that I picked out because it was not within my price range, but it was the only sports car they had in inventory. I was assured by the salesperson that in 6 months it would be refinanced if I make all of my payments on time (I assume this was the lie told to me to persuade me not to leave) . I relayed that I was on disability and that I was buying it under the pretense that it would be financed in six months, I and could not afford to make the payments beyond six months if it were not refinanced; I was again assured that I would be able to refinance, and that I would be contacted to do so in six months. The contract was made in such a rush that my address and phone numbers where not even entered properly (even though my address was on my driver's license). I wanted to bring my trade-in car back the next day after I cleaned it out, but was told that I could not. I rushed cleaning out my car. The next day I told him that I was missing a ring, and that I need to check the car I traded in. Chauncy [snip] told me that it was already gone. Several days later I found out that it was in fact not gone.
I was not asked whether I wanted a warranty or not but instead it was automatically added. I was told by my sales representative that there was no way of correcting it. I came back several days later to see if they got the drivers manual that Chauncy promised me (which I later found out from another sales representative that they don't order manuals if it didn't come with the vehicle), and was told that we could now do a new contract without the added unnecessary warranty. We did the new contract and I made sure that he had my correct contact information.
After 6 months of promptly making payments, I called the Toyota of Union City, and inquired about refinancing. I spoke to Melanie, who told me she would met with me to discuss it further. Upon arriving I was told that Melanie wanted me to meet with sales representative, DarAnthony[snip] instead. I was told that I was not approved for refinancing.
I was on my way out of the door when DarAnthony [snip] offered to "help me out" by putting me in a 2010 Toyota Matrix, and trading in the car I bought 6 months prior, in order to reduce my car payment by $65. I agreed to do so on the 26th of March. I was told to bring the car back in the morning for detailing. In the morning when I arrived it was revealed that the payment I agreed to would be increased because someone quoted me wrong interest rate, thus another contract was written with the new increased monthly payment. The sales floor manager Michael [snip], said that the car could be refinanced in twelve months and that if anything came up, or if I had any questions I should let him know.
The very next day I heard rattling coming from the car while I was going through a drive-thru. I took the car to the nearest Toyota dealership (McDonough) and was told that someone must have backed up and hit something in the car, causing the muffler to be loose. The technician also stated that he could tell that no one looked under the hood in a while because the fluids were not topped off, the car had way too much oil, battery acid was all over the battery suggesting a leak, and lastly there was a rodent's nest near the filter!!! He suggested that I take the car back to where I purchased it. I called Mr. [snip], and left a message detailing the findings, but never received a call back.
With much hesitation, and regret I took the car to the service center of Toyota of Union City, accompanied by my father. Upon walking into the showroom I saw my salesperson, DarAnthony, who avoided us completely. He never asked why I brought the car back or anything. Instead he walk passed us several times. After boasting a couple of days prior about being the top sales man, he didn't have much to say at all. Another salesperson simply directed to the service center.
One of the general mangagers, Jeff [snip], spoke to my father and assured him that everything would be taken care of, explaining to him every detail of the process, at which my father directed him inform me instead of him, which was quite chauvinistic of Jeff. He explained that the inspection of the vehicle was obviously not done properly. The battery was replaced, and the rodent's nest removed. The rattling was not addressed because it was driven instead of parked, and the rattling could not be detected at the time it was checked.
Several days later I hear the rattling again, and I took the car back. I met with a different technician (Chad), of whom I told about the rattling and he set in the car with me in the parking lot and heard the rattling and cracking sounds. He determined that it was the muffler just as the technician at Toyota of McDonough did. He said he bent the plate that was above the muffler (or somehow or another tried to stop the muffler from rattling), and that if it didn't stop making noise, I should come back.
Again the next day I had to bring the car back with the same rattling. Chad told Jeff to handle the occurrence since he was going on vacation. Chad told Jeff that he heard the noise and believes that it is the muffler (confirming what the Toyota of McDonough said). In the course of doing paperwork Jeff, informed me that these things are hard to detect and that used cars sometimes have rattlings. I informed him that this is my 3rd used car that I purchased, and I've never had problems like this before.
Quite frankly, I am shocked that he actually said that knowing that several people had already determined something to be wrong with the car. Also I may not be a mechanic, but I know that a car just purchased should not sound like an old car. I would think that someone who worked with Toyota would feel the same way considering that this rattling car has this new Toyota of Union City tag on it, which would ward off anyone from buying a Toyota. I feel that if Chad did not hear the car for himself, then my concerns would have just been dismissed. I had the shuttle drop me off at work, and an hour later I get a call from Jeff stating that the noise that I had been hearing was caused by a gasket around the area of the muffler that was missing! It was non-existent, and needed to be ordered. After everything else that this car has going on underneath the hood, I am not extremely surprised. However, I cannot believe that a dealership like Toyota would sell a car like this. I had the missing gasket put on (my fourth venture to the service center), and I honestly don't feel very good about this whole experience or about the stability of this car. Currently the Maintenance Required light is on and will not go off. Which means that it was not properly maintained before I purchased it. I have driven it very little due to all of the problems I've had with it, however my family is planning to go out of town this week for a funeral and I am worried about taking my newly purchased car out of state. I feel like I am waiting for the next unpleasant surprise to be revealed under the hood, since obviously no one is looking very closely, even after receiving information about where a problem could have originated. As I've said I've bought 3 cars in the past, and have never had such a horrible experience. In fact I've never had any problems at all with my past cars. I truly regret doing business with such an unprofessional place and I can't tell you how bad it looks to come away from a Toyota dealership feeling as though I've been taken advantaged of;
Lastly this particular Toyota boast a 24hour return policy. Interesting enough this policy did not apply to me. Once I got home I noticed that on the "WE OWE" form, of all places, it stated that "customer will not bring back car in 24hrs", which is more than odd. I believe that Toyota of Union City knowing sold me a car with mechanical problems.
I think that the corporate office should know these happenings, because the actions of shady employees end up discouraging people from doing business with Toyota. I cannot tell you how many of my peers, co-workers, and family, have expressed shock and disappointment over my current predicament. I myself expected a lot more from a reputable business such as Toyota and I do not feel that anyone deserves to be dealt with in this manner, especially when involving major investments
     
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Posted by dan gordon on 2012-05-31:
A loose muffler is certainly a very minor repair and they perhaps should have taken care of it for you. Unfortuanately you sound like an extremely trusting person. No car new or used, even from a dealer is without some problems. I thinkyou assumed it would all be perfect. I can't comprehend even to someone who knows nothing about cars why you wouldn't go somewhere to check out the car? How could you buy a car without even looking at the engine? Sounds like all the 'problems' were easy to spot.
Posted by trmn8r on 2012-05-31:
I got about 1/3 of the way through your complaint. Buying a car with a verbal "promise" to have it refinanced after 6 months makes no sense to me. You strike your deal at the time of purchase. If you don't have a written contract, words are meaningless.

As I read further I could see this dealer is making out really well off of you. You traded in the car, which probably profited the dealer a second time, and then they financed you *again* on the next car. And they made yet another verbal promise to refinance you at a point in the future. These people should definitely send you a holiday card.

Then it sounds like mechanical problems popped up, and you may have really gotten taken on this car. I don't know what to tell you, except I wouldn't have a car dealer finance a loan again. That and have any car you buy checked out by a mechanic that you trust.
Posted by KevinTX on 2012-05-31:
OK, without reading this entire thing.. two things... if they signed you up for a warranty (using an outside company for the warranty... that is NOT legal since it's a legal binding doc and you would've had to of signed it to accept it...) if that's not the case, you CAN RETURN it as I have done multiple times and they HAVE to return your PRO-RATED balance (however long you used it, you should be paying against it, thus you get a large portion of your money back).

REFINANCE, you do not have to refinance with them.. you can go to another place to refinance.
Posted by KevinTX on 2012-05-31:
Also, a 'Maintenance Required light' comes on at mileage intervals.. they are more for the dealership to get you back into service. Look in your manual, at certain mileage, things are due. A 'Maintenance Required light' is NOT the same as a 'Service Engine' light (which is bad news).
Posted by KevinTX on 2012-05-31:
Lastly, this would of INFURIATED ME! "customer will not bring back car in 24hrs"... I don't believe that is legal?!?!?!?!?!!? Did you sign the WE OWE doc? Unless that is POLICY, then that is grounds for legal action! They can NOT TELL YOU THAT YOU CAN NOT BRING A CAR BACK! Ask them if ""customer will not bring back car in 24hrs" is policy for EVERY CAR.. and if NOT, then WHY would it be written on this car!?!?!? Check fine text on ANYWHERE you see their 24-hour return policy, and get that POS back to the dealership.
Posted by KevinTX on 2012-05-31:
Here is their FACEBOOK wall.. light it up Rhonda!!! https://www.facebook.com/ToyotaofUnionCity

You could copy and paste this entire post onto their FB page!!

I'm a little upset by your post.. this would CERTAINLY NOT GET BY IN MY HOUSEHOLD!!! NEVER!
Posted by KevinTX on 2012-06-01:
I got them on Facebook.. you guys jump in.. they are saying, Toyota of Union City commented on their Wall post."Toyota of Union City wrote: "We have a 24hr return policy. When you receive the we owe you have stated that you will not return it within 24hrs."
Posted by KevinTX on 2012-06-01:
State laws hold dealers responsible if cars they sell don't meet reasonable quality standards. These obligations are called implied warranties - unspoken, unwritten promises from the seller to the buyer. But dealers in most states can use the words "as is" or "with all faults" in a written notice to buyers to eliminate implied warranties. There is no specified time period for implied warranties.

The most common type of implied warranty is the warranty of merchantability. The seller promises that the product offered for sale will do what it's supposed to. That a car will run is an example of a warranty of merchantability. This promise applies to the basic functions of a car. It doesn't cover everything that could go wrong.

Breakdowns and other problems after the sale don't prove the seller breached the warranty of merchantability. A breach occurs only if the buyer can prove that a defect existed at the time of sale. A problem that occurs after the sale may be the result of a defect that existed at the time of sale or not. As a result, a dealer's liability is judged case-by-case.

A warranty of fitness for a particular purpose applies when you buy a vehicle based on the dealer's advice that it is suitable for a particular use. For example, a dealer who suggests you buy a specific vehicle for hauling a trailer in effect is promising that the vehicle will be suitable for that purpose.

If you have a written warranty that doesn't cover your problems, you still may have coverage through implied warranties. That's because when a dealer sells a vehicle with a written warranty or service contract, implied warranties are included automatically. The dealer can't delete this protection. Any limit on an implied warranty's time must be included on the written warranty.
Posted by dan gordon on 2012-06-01:
there were no issues listed in her novel other than a loose vibrating muffler. Hardly a major 'defect' in the world of car mechnics.
Posted by KevinTX on 2012-06-01:
The 'We Owe' document states what you, the dealership, would currently still OWE the buyer for the purchase..example a 2nd key, tint, floor mats, etc. It is NOT usually used as a binding agreement that it would deny the buyer the ability to bring back the vehicle in 24 hours. An AS IS sale only means that there is no manufacture's warranty or dealer warranty that would normally apply after the purchase is made.
Posted by CowboyFan on 2012-06-01:
Every car on the road is a "used" car. Just as a person may not know when his car will quit working, a dealer does not know that either about a car he sells.

Sounds like the gasket that was missing might be one between the muffler and tailpipe, if they are bolted together. Muffler problems are not big deals to fix, which they apparently did. Because the muffler's temperature changes so much, where it makes contact with something and rattles, may be difficult to detect.
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