Don't Buy Tabeo
My daughter was overjoyed to receive a Tabeo Tablet for Christmas. I was not as thrilled as I noticed right away there was a problem with the batter holding a charge. It would be charging all day and ... read full review19 Replies - Latest reply on 01/28/2014
Buyer Protection Plan A Fraud
CLINTON, MARYLAND -- We bought 2 Ipod touch 4th gens from Toys R Us, we immediately were offered the buyer protection plan and told and shown on the brochure items under 300 dollars are replaced. 3 weeks after Christmas ... read full review8 Replies - Latest reply on 01/07/2014
Employee Stole Our Gift Card!
WEST COVINA, CALIFORNIA -- My Wife returned 2 items that we received as gifts for our twins that we didn't need totaling almost $400.00. Our need for diapers and formula was much greater then for luxury items. One Week later ... read full review8 Replies - Latest reply on 02/15/2010
DO NOT BUY GIFT CARDS
My two daughters received two gift cards for $10.00 each for a Christmas present. Well we went to the store to get them something they have been looking at to buy. We got up to the cashier to pay, she ... read full review25 Replies - Latest reply on 01/25/2010
Bike Bah humbug
I bought a bike for my child for Christmas amongst other toys for family & friends. I price compared several retailers at the time and they had the best price of all. SO I thought. Buyer must always beware ... read full review7 Replies - Latest reply on 11/25/2013
Way to screw a customer!
WESTMINSTER, COLORADO -- I recently purchased a crib for my baby on the way. I ordered it, paid for it, chose the store to have it shipped to for pick up (since the "free" shipping is only 20 dollars off the total shipping cost, ... read full review21 Replies - Latest reply on 08/11/2011
Toys R Us Return Policy Sucks
MIAMI, FLORIDA -- This year I did all my shopping for toys on Amazon.com. I found many great deals many at half the price of TRU, Target or even Wal-Mart. Plus; I got free shipping on almost all of it. With that said, ... read full review29 Replies - Latest reply on 07/27/2011
Not Happy With the Protection Plan!
WEST COVINA, CALIFORNIA -- I'm not very happy with the Buyer Protection Plan that was sold to my husband and myself when we purchased our Graco Ready2Grow stroller. I bought the stroller in Feb 2013 and after getting a 25% discount ... read full review
Not Able To Cancel Order
NORTHBROOK, ILLINOIS -- I ordered a product for $24.99 on July 25, 2008 at 7:00 pm. The next morning I found the same product at a different local store for $9.99!..I quickly came home and called Toys R Us because I wanted ... read full review8 Replies - Latest reply on 12/10/2008
No Interest in Customer Satisfaction
FLORENCE, KENTUCKY -- I purchased a Do & Discover Digital LCD Metal Detector from Toys R Us in Florence, KY. When we got home and assembled the metal detector, we discovered the shaft was missing.
This is frustrating because ... read full review4 Replies - Latest reply on 07/28/2011