Toys R Us Return Policy Sucks
MIAMI, FLORIDA -- This year I did all my shopping for toys on Amazon.com. I found many great deals many at half the price of TRU, Target or even Wal-Mart. Plus; I got free shipping on almost all of it. With that said, I ended up spending a great deal for my kids. All of it was great and delivered.
Unfortunately, my parents, who live in another state, drove down with a bunch of toys for my kids (They spoil them rotten, I'm their only son). They are not into the internet. So they bought all their toys at Toys R Us.
Come Christmas time, the kids opened their toys. And we had are fair share of duplicate toys. I asked my parents how much they paid for them. And the prices where nearly double of what I paid. I then told my mother that I could take the toys she brought at TRU and get a refund. She told me she didn't have a receipt with her, nor did she think that she kept it.
Not knowing, the new BS Toys R Us policy, I took all those toys there to get a refund, credit or what ever. They flat out told me that they couldn't. My mother who was with me, got upset because she paid good money and told the lady that she lived in another state. And that she drove down with all these toys that she purchased at their store where she lived.
The lady didn't budge and said no. There was nothing that they could do for us because of no receipt. I had to drag all those toys back to my car and go back home.
My mother, who is a very gentle person, lost it. She was so angry. I never in my life see her like this. She felt insulted as if the lady was calling her a liar in that she didn't buy the toys from Toys R Us (because the lady made a comment on "how do we know that you bought it from us").
She nor I will ever go to Toys R Us. Geoffrey the Giraffe could kiss my a$$ good bye.
And for what, I got my toys at half price on Amazon. Shopping at Toys R us surely isn't on price. And now, we know it surely isn't on customer service. Never again.