Gift cards and PayPal
My grandson is turning 10 tomorrow and I have been very ill, so I decided to purchase a gift card for him. With express shipping it would have been there tomorrow and on time.
On 28 November 2009 ... read full review3 Replies - Latest reply on 12/01/2009
Rewards Program Is A Mess!
To make a very long story short there was an error on their website preventing my free diapers certificate to be sent in the mail to me. When you are a rewards customer and you purchase 9 boxes of diapers ... read full review6 Replies - Latest reply on 06/22/2009
Online vs. In Store prices
CALABASAS, CALIFORNIA -- My girlfriend is registered at babies r us. I thought I would pull up the registry online first to see what items she had registered for. I saw a diaper bag/backpack for $35.99 which was exactly what ... read full review5 Replies - Latest reply on 02/17/2009
STERLING HEIGHTS, MICHIGAN -- I recently had to return a toy to ToysRUs that my son received 2 of for his birthday. I was going to return the toy for an in-store credit and planned to purchase over 200.00 worth of merchandise. I ... read full review8 Replies - Latest reply on 03/18/2008
SIOUX FALLS, SOUTH DAKOTA -- Little Tikes 18 x 48 InZip Pool was purchased for $529.59 on 06/02/08. Pool was set-up on 06/14/08. Product was used once. On 06/21/08, we noticed that one of the vertical pool rods had bent in the ... read full review14 Replies - Latest reply on 08/28/2008
Rude Manager and Associates
HOUSTON, TEXAS -- I went to store # 7031 3/28/13. I asked the associate ringing up my item if the discount had been given – all he had to do was say yes instead – he was rude and inconvenienced me – Instead he said ... read full review2 Replies - Latest reply on 03/29/2013
MILLSTONE, NEW JERSEY -- Toys R Us has been and still is offering great deals on "Nerf" products. Based on these prices I placed my Holiday Order's through the Toys R Us website the first week of December 2012. All of the items I ordered were listed as "In-Stock" and were said to be delivered before Christmas.
2 Replies - Latest reply on 12/20/2012Add reply
I am now (less than a week before Christmas) getting emails from Toys R Us indicating that they have cancelled some of my items, saying they are "Unavailable".
I went online to order these items elsewhere, only to discover the prices were (in some cases) over $100 more than what Toys R Us was (Is) advertising them for!!!
I will never order from Toys R Us again.
Delivery to my driveway only
TORONTO -- I have ordered some nursery furniture. I am told by the delivery company that they only deliver to my driveway or garage. They do not bring the furniture inside my house, rain, sleet or snow. When I phoned ... read full review4 Replies - Latest reply on 03/12/2012
Toys R Us Does not Deliver!
I placed an order online at Toys R Us yesterday (Dec 4). During the evening I received an email stating all 3 items were back ordered. When I checked my email this morning (8:00 am) I immediately went ... read full review5 Replies - Latest reply on 12/06/2011
Return Policy Stinks!
We purchased an Adventure Playhouse just before Christmas. This is in a box and an outside playhouse so we decided to leave it in the box and construct it once spring came. This past weekend we took ... read full review15 Replies - Latest reply on 04/01/2010
WE PURCHASED AN MP3 PLAYER FOR OUR SON FOR CHRISTMAS THAT WAS PACKAGED IN A PLASTIC CLAM SHELL. WHEN HE OPENED IT WE LEARNED THAT THE ITEM IS OF INFERIOR QUALITY. TOYS R US REFUSES TO DO ANYTHING BUT ... read full review7 Replies - Latest reply on 01/10/2010
Ridiculous Return Policy
AMARILLO, TEXAS -- I wish I had checked reviews before purchasing such an expensive item from Babies R Us. My daughter purchased a Graco swing a few months before her baby was due, not realizing she only had three months ... read full review14 Replies - Latest reply on 12/03/2009
Terrible Customer Service!
I ordered a few gifts for my 5 year old nephew last night (12/22) around 12 midnight. I spent an extra $30 for overnight shipping to get it to him for Christmas. I live in Boston, and he lives in Washington ... read full review10 Replies - Latest reply on 12/27/2009