Take Our Side
The workers in this company are targeted when it comes to these reviews. Any negative review that corporate finds out about is turned around to us not doing our jobs. (except for the return policy that got changed without notice, so people who already purchased something suddenly couldn't return it)
It's going to sound kind of mean, but if you don't like the service in the stores, don't shop there. And instead of complaining about the employees service, complain about the policy behind it, or the obvious lack of training that the employee received.
Let corporate see that they are the cause of these problems. True, there are going to be horrible workers, but until you can see the stress put on the workers, you'll never understand why. Just an example: Our work performance is based on YOUR credit score. You're not buying a car, the bank doesn't take ownership of your crib until its paid off. Our work performance depends on if Chase thinks that you will pay them back.
Besides that, workers all over the place are forced to carry 80+ lb boxes alone because they understaff people capable of carrying it. 60lb boxes are stored on top shelfs requiring a ladder to get down.... OSHA would have a lot of fun doing a surprise inspection of these stores. So when a worker doesn't even look to see if we have something, or they're hesitant to sell you the thing that you wanted, remember, we care about our safety, the company doesn't. We're just trying to avoid that risk of injury.
So if the service is that bad, which I agree that it is, go to Walmart or Sears to buy what you need and save money while you're doing it.
If you're using this page, unless its a complaint about a specific worker, try to limit it to complaining about the policy that caused your complaint, not the person who had to tell you the policy, because we get blamed when it seems like it was just a bad worker.
And if you do shop there, be ready for an even more extreme game of 20 questions every time you shop, because the company got more strict on BPPs, batteries, and credit cards, to where its actually a write-up, with the chance of being fired, for forgetting to ask ONE person about those 3 things, and then any random charity we're taking donations for.
As workers, I know you all understand, job stress causes bad workers, theres a point where you just "snap", you stop caring, and you stop trying, especially when your paycheck doesn't even pay for the gas to get to work. We're not out to get the customer, we all know that your repeat business is what gives us a chance of getting hours, we want you shopping there so that we have a job. But now, its obvious the company doesn't care, they make more money in credit sales than they do in actual sales. OUr jobs are constantly at risk because of how our customers choose to use their own money outside of our stores. This isn't a way to run a business, boycott us, let corporate see that they're driving our customers to shop somewhere else. Make them know that they have to actually train their employees, that the average person doesn't have perfect credit, that you just don't need batteries for a crib or stroller...
The customers are the ones with the power to change how the company runs, as long as you keep shopping at our stores, corporate sees it as working fine, and any problems are with the employees. Almost every complain in here is based on how the company is run, let them know it. Stop shopping at our stores, tell your friends to stop shopping, call corporate and tell them that the store across the street treats you like a person and not a dollar sign, just let them know that their policies, staffing habits, prices, and high interest credit cards just don't work.