Exchange A Defective Product
TORRANCE, CALIFORNIA -- I have been shopping at the Toys "R" Us in Hawthorne, Torrance CA for over 4 years now. I went recently to exchange a toy that was defective. I showed my receipt and asked the manager to exchange it for ... read full review44 Replies - Latest reply on 08/22/2008
Poor, Poor Customer Service
CORPORATE OFFICE/ WEBSITE, CALIFORNIA -- Used Toy R Us website and selected in store pickup option. The location listed stated it was 23 miles from me. After I placed the order I found out the store was actually an hour and ten minutes from ... read full review4 Replies - Latest reply on 09/07/2012
Worst online experience
ONLINE, NEW JERSEY -- I mailed the below letter to Toys R Us today.
One Geoffrey Way
Wayne, NJ 07470
To Whom It May Concern:
I placed on an order on your website on Tuesday, August 4th. After ... read full review2 Replies - Latest reply on 09/06/2012
TOYS R US website sale ad FAIL!!
WAYNE, NEW JERSEY -- This retailer had posted a sale on their website and sent subsequent emails to solicit sales. The Ad ran – 20% off your regular-priced toy purchase of $100 or more*. I then looked at the “details” ... read full review2 Replies - Latest reply on 08/14/2012
For Cyber Monday, Toys R Us is advertising free shipping on orders over $49, however, if you read the details, you only get up to $20 in free shipping. You are charged any shipping costs over the $20 limit. This seems deceiving since they advertise free shipping with the minimum order clause but conveniently omits revealing the $20 limit up front. There are too many other toy stores offering completely free shipping for me to continue shopping at Toys R Us.5 Replies - Latest reply on 11/27/2011Add reply
MUNCIE, INDIANA -- Hired on at Toys R Us yrs ago as a regular employee. when Christmas season comes all regular employees are docked hours and the extra hours go to the seasonal employees. on average my hours are dropped ... read full review4 Replies - Latest reply on 11/26/2011
Worst Customer Service Ever!
I bought a $430.00 water slide from Toys R Us in Westland, MI. and was NEVER told it was "buyer beware" and 0% customer satisfaction. This piece of JUNK slide isn't worth $20.00 was ripped when we took ... read full review2 Replies - Latest reply on 12/29/2011
OKLAHOMA CITY, OKLAHOMA -- We were planning on putting $70 on layaway yesterday, a $50 Wii game and a $20 movie. The associate and the manager were helping us and we paid the $14 minimum for putting it on layaway. We did not get ... read full review2 Replies - Latest reply on 11/06/2010
Terrible Customer Service...RUDE!
SAN ANTONIO, TEXAS -- I called Toys R Us trying to confirm if an order was ready for pick up at the San Antonio, Texas Toys R Us Store. Order #G-2440-02582471-3 was purchased using their store to store purchasing from inside ... read full review5 Replies - Latest reply on 12/20/2009
JACKSON, TENNESSEE -- We had our grandaughters forth birthday party on Saturday 6/20/2009. My daughter bought her a Barbie Cash Register. When we sit it up for her she was so excited. However when we started playing with her ... read full review13 Replies - Latest reply on 06/25/2009
FLORENCE, KENTUCKY -- We purchased the 3-level dream house for our daughters Christmas. On the 26th of December, called Toys R Us, then the manufacturer, then back to Toys R Us, trying to receive the missing elevator part for the dream home. Finally, a manager says it will be at the desk today, on the 8th of December. No part, no one there knew what we were talking about. We mentioned the manager who contacted us, they said try another day when hes there. Talk about lack of communication, follow up and customer care. I work in the health field. If I were to speak to a patient like that or not f/u when called, I most certainly would be in severe trouble. But, I guess with Toys R Us, the company has a different standard.
2 Replies - Latest reply on 09/22/2009Add reply
We have emailed corporate to see what they will do? I truly understand the frustration we all have in trying to correct others mistakes. But, when its compounded by the store itself, this leads one to question why should we shop here??
Poor Customer Service
BURNSVILLE, MINNESOTA -- In the busy time of Christmas and shopping, it can be hard to keep track of all receipts, I paid for all my presents in cash this year, I bought a Disney Create a Story, 50 bucks for my 2 year old. Well ... read full review19 Replies - Latest reply on 01/06/2009