The screen on my existing Tracfone cracked creating a huge black spot in the middle of my screen. It is impossible to see anything. I contacted Tracfone hoping to get the same model as a replacement. ... read full review1 Replies - Latest reply on 07/21/2012
LONGVIEW, TEXAS -- I purchased a prepaid 60 minutes card for Dollar General for twenty dollars. After I entered the pin number into my phone, the pin number was
2 Replies - Latest reply on 12/19/2010Add reply
rejected. I went back into store and told the manager about the problem.
First, I was told that there is no refund for these cards; then, she stated that she would try to resolve the problem on the following day.
I told her that suppose I purchased a 200 dollar card, what then. I told
her that I was going to talk to legal counsel.
I had a lot of trouble making my monthly payments with my old cellphone provider. For minutes and texts and web, I had to pay over one hundred dollars a month even when I barely used 'em. So, I decided to get a prepaid phone and Tracfone was my first choice.
No complaints, simply that I enjoy the freedom of no contracts and that I can pay as I deem fit, no ridiculous monthly payments. I'm pretty pleased thus far.
Saving by using less
It is very encouraging to read how the wireless market, is surging ahead at speeds that I doubt are really controllable. It's especially nice as I think certain spheres of our economy, are still battling ... read full review10 Replies - Latest reply on 12/13/2010
TradFone has the world's WORST customer service. Real all these reviews for all the proof you need. Unlike some of the reviews, I had no problems with the phone, when the company wasn't dropping my minutes and air time.
2 Replies - Latest reply on 11/24/2010Add reply
Trying to resolve an issue with this company is impossible.
They do NOT have a customer service location in the United States and all of them speak very difficult to understand English.
No service near my home
Over a month ago, I bought an LG420G through Tracfone. In order to buy a phone, you first have to input the zip code where you'll be using the phone. You do that and the list of phones that get service ... read full review2 Replies - Latest reply on 11/06/2010
MIAMI, FLORIDA -- I am still on hold as I write this complaint I have been on hold since 4:17 pm and it is now 6:44 pm and all I wanted to know was why were are my minutes are and all I get is every 5 or 6 minutes can you please hold I am working on your account now I just automatically say ya ill hold and here comes the music now she just told me something to do and it was wrong wow so she says I will be on hold for another 15 minutes this is crazy....2 Replies - Latest reply on 10/06/2010Add reply
So for me I was concerned about getting a phone that my kids could use at school. I was scared it was going to cost me a fortune to get both kids new phones. So I got them each a Samsung Tracfone. and it was great. I am paying like 50 dollars a month for both of them and I have never heard one problem from them about service or anything like that! 3 Replies - Latest reply on 10/01/2010Add reply
Run for your lives!!!
MIAMI, FLORIDA -- If only there were negative rating numbers . . . Why do I feel like I'm dealing with a Third World Country? OH . . . because I AM! Right. For the last year, every time I added minutes to my phone, my ... read full review2 Replies - Latest reply on 09/26/2010
On hold for an hour, then I get India, then was told I had to call a different department, was on hold another 45 min only to transferred back to the first department, I was so frustrated I asked to de activate the phone with over 500 minutes remaining on it, better service at a Mc Donalds. BEWARE !
2 Replies - Latest reply on 09/17/2010Add reply
BBB now involved, I guess its only a good phone for drug dealers. I certainly am not one.
The best deal yet for seniors
It was my son who found out about the new Senior Value cell phone from Tracfone and suggested I check it out. I did and I got it and am I glad I did. This is the perfect phone for people who are tired ... read full review16 Replies - Latest reply on 10/25/2012
Horrible Customer Service
With TracFone you have the ability to purchase minutes "on demand" from your phone. It is a convenient feature. I had the payment connected to my debit card. I lost my debit card so I needed to change ... read full review2 Replies - Latest reply on 08/24/2010
Tracfone horrible customer service
9700 NW 112TH AVENUE, FLORIDA -- Incident = I have attached below some of the e-mails that have been going back and forth between tracfone and myself. I purchased a new phone on June 21 2010 and tried to have it activated with my old ... read full review1 Replies - Latest reply on 07/28/2010
The phone I ordered online did not work in my area. I called tech support and they sent me a different phone which I didn't ask for. I contacted them again and got the information to send both phones ... read full review3 Replies - Latest reply on 06/02/2013
Don't use Tracfone.
MIAMI, FLORIDA -- I dislike cell phones. I have one only for emergencies.
I've had a Tracfone for several years and had accrued over a thousand minutes. Recently, I misplaced my phone and called the company to suspend ... read full review