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The best deal yet for seniors
Posted by on
It was my son who found out about the new Senior Value cell phone from Tracfone and suggested I check it out. I did and I got it and am I glad I did. This is the perfect phone for people who are tired of struggling with electronics with tiny little keys they can't see. These keys are big. I can see the numbers and letters on the lighted display with no problem, even in the dark. For those who might be interested in this other feature, it's hearing aid compatible. It's also got 911 emergency assist. If you use a lot of minutes, this is not the phone for you. It's for people like me who don't use many minutes, but want to know we're still getting the best reception. I think this cell phone is one of the best things to have hit the market and hats off to Tracfone for thinking about us seniors.
     
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Buddy01 on 09/14/2010:
Thanks for sharing this. It will be helpful to a lot of people.
Starlord on 09/14/2010:
Thank you for sharing this info. I have not seen or heard of this program, but totally agree on the Tracfone being the best bet. My wife and I have been with Tracfone for over nine years now, and are tickled to death. We now both get double minutes for the life of our phones, and we love that the Tracfones work when the big name cell phones don't. I don't really need a camera on my phone, and I hate that the web browser keeps coming up. I hate that. But I have learned to minimze that happening, and am very happy. Thanks for the good review.
Rosy Posy on 09/27/2010:
I didn't know about this plan...thanks for bringing it to my attention. We've used Tracfone for our kids for a while now and are very happy with the experience. I have been considering it for my parents, just for my peace of mind, but haven't been sure how they would take to the whole "technology" idea. Nice to hear about somebody in their situation's experience. Have already looked it up and seems like a great option. Great that Tracfone provides the same good coverage and service, at affordable rates, to people from different walks of life.
RichardWay on 11/29/2010:
Hey jj18, thanks for the 3cents man. Tracfone was definitely my choice of company getting my folks some phones. I saw this special plan they have for seniors, and found on their website that they only offered one phone, the samsung t155. Which is a GSM phone. This didn't really matter to me as I reason my folks will use more than $7 of minutes a month. So I just got them good basic CDMA phones - everybody's happy.
I don't understand why TracFone would only put one phone up as an option, unless they have to buy loads of space from AT&T, and need to re-sell it.
Alain on 11/29/2010:
I wasn't aware of this plan, but I've used Tracfone for over 5 years now and am thus far pleased. I'm relaying this information to my Dad who, at 87, is not interested in using a cell phone for anything other than occasional phone calls and emergencies.
CassidyNM on 12/13/2010:
TracFone SVC is the perfect fit for senior citizens....basic with large keys at a price that is extremely affordable. Why not spend $7 a month for an extremely reliable phone!
TommyTaurus on 12/16/2010:
My grandparents love these phones because they have hearing aids and SVC phones are hearing-aid compatible so it truly lets them use their cellphones to their true potential without any hassles.
Mickey Bitsko on 02/06/2011:
Very good deal! I was dubious but when I saw I's from Trackfone I said WOW. The price is right and the coverage is killer. Recommended highest!
PepperElf on 02/06/2011:
what's the 911 emergency assist supposed to be about?

I mean I like my tracphone and my parents (70 & 83) use them too but... um, all cell phones have the ability to call 911...
Duncandoit on 02/12/2011:
This dratted SVC plan is driving me up the darn wall. Yes it looks great. Yes the price is more than attractive. Even the phone involved seems pretty nice...if you want a GSM phone. Nobody can tell me whether or not I can get a CDMA version phone to compliment this plan. And nobody can tell me where to get this &7 plan that everybody talks about?!
I cannot for the sake of me imagine that TracFone wouldn't sell a cdma phone to go with the SVC plan, and neither can I comprehend what's wrong with me for being the only person in the US that can't see any damn &7 plan.
Mickey Bitsko on 02/12/2011:
@Duncandoit you can buy it at http://seniorvaluecellphone.com/or at Kmart,. How do I know? I used the google.
Depson on 02/17/2011:
@ Mickey, the site doesn't sell airtime, it just redirects you to TracFone's sight, which has no $7 plan...cause there is no $7 plan. There's the $20 plan that TracFone then divide by 3 months, and that's how they derive the cost of $7 per month. It's a bit of a dud, as there's nothing "special" about the SVC plan. If you need a CDMA phone, then buy a CDMA phone, and make sure it comes with DMFL included - that's special. And I can totally understand the confusion.
Gina on 05/24/2011:
I bought this phone for my inlaws and was expecting it to be easier for them to use - it is NOT- it is way to complicated for them to figure out. I would not recommend this AT ALL for seniors who are looking for a simple to operate phone. It took several calls and long digital codes typed in to initialize the service. The menu is unecessarily complex- its a shame that they are marketing this to seniors without addressing these issues.
Merril Rawder on 07/23/2011:
I read somewhere that around 20 million senior citizens do not have cell phones. Though that number seems high even if even half of that, it's too many!

Since the govt is not the answer and corporations are all about the money, I think it's up to us to take care of each other.

If you have a relative or parent who does not have a cell phone, this is well worth considering. The price is affordable for most every budget and it appears simple enough for everyone.
Dick1935 on 12/08/2011:
I have tried to buy a SVC Tracfone Model SVC T155G as advertised for Seniors at http://seniorvaluecellphone.com
When I click on the Buy button I am redirected to a site that only offers a standard Model T155G that has none of the features in the SVC Senior model. I get the same result at the KMART Website. I spent most of today 12/08/2011 trying to find an SVC Tracfone. I get plenty of reviews and offers but no phones. Remember, I want the Samsung T155G that is modified especially for Seniors and hearing impaired. Not the standard T155G. Have they discontinued it ? Anybody have an answer?
Janby on 10/25/2012:
Tracfone may have usable phones but the company is unreachable!!! Before purchasing all I wanted to know was does it have voice commands for dialing. Since I can't get an answer I won't buy.
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Horrible Customer Service
Posted by on
With TracFone you have the ability to purchase minutes "on demand" from your phone. It is a convenient feature. I had the payment connected to my debit card. I lost my debit card so I needed to change my payment method for the TracFone.

TracFone's website allows you to enter a checking account as the payment method. So I did, because I was waiting for my new debit card to come. I tried to buy minutes but I kept getting a text message that said "Credit card denied, call customer service". I thought maybe I had to wait for the database to be updated with the new payment info so I kept trying it periodically. I tried 7 times and finally called customer service.

They said, "We don't accept checking accounts". I said, "Well, then why is it an option on the website?" Since most of the customer service people barely speak English they will just keep repeating the same line to you like a parrot, so you finally have to give up and just accept that answer.

Monday comes and I look in my checking account and lo and behold I have a hold placed on my account for 7 charges from TracFone. So I call them and tell them that they charged my checking account and I didn't receive any minutes. They say, "We don't take checking accounts only credit cards or debit cards." I say, "I know but you charged my account anyway." Well, they keep repeating this same line like a parrot. They don't have a clue. I say I want to talk to the billing department. They say, "This is the billing department. We don't take checking accounts, only debit or credit cards." AHHHHHHHHHHHH I hang up before I start shouting at the top of my lungs.

I go to bank and explain. They take holds off money.

Today I look and lo and behold they took the money out and I got 2 bounced check fees. I went to the bank and filed fraud charges and it's going to take me up to 30 days to get my money back. I explain to bank that it is impossible to get my money back from TracFone. They are complete idiots. Luckily the bank (Bank of America) took the claim because normally when you permit a vendor to take the money out you have to get the money back from the vendor and the bank will not file a claim for you. So hat's off to BofA for having some compassion.

I start look for new cell phone plans. Don't bother going to Walmart's Straight Talk - TracFone owns them and it's the same crappy customer service you get with TracFone.

TracFone has the worst customer service on the planet.
     
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SaMoore on 08/24/2010:
Oh boy do I ever understand. I bought a TracFone in June and tried to activate it with the red card you get in the package and unlimited min for a year. Well they had stuffed the package with the wrong red card and it did not match my phone. So my red card activated someone else's phone and provided them free min for a year. Lucky them. Tracfone customer service is a joke-- they never figured out what to do, could barely (not) speak English, I spent 3 hours on the line with them while they off and on consulted the supervisor and I never got a resolution...
Anonymous on 08/24/2010:
Ugh TracFone is still around? Are their minutes still like 10 cents a minute? ridiculous. Get a pre paid AT&T or Verizon phone. You get more options.
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BBB gives Tracfone A+ rating, how?
Posted by on
1st off the good things about TracFone. We wanted a prepaid cell phone and tried several other companies they did not work in our service area so we switched to TracFone. we have been customers for 2 years. I never had any problems with until June 2010. On 6/7/10 I tried to purchase minutes online. I used my credit card and it said the transaction could not go through to call customer service. But I later found out they charged my credit care almost $70.00. Then I tried my debit card and said the transaction went through but I never received my minutes. I called my credit card company who said they could not reverse the charges until they posted on my account. I then called TracFone which was closed so I had to wait to the next business day. I got a gentlemen who said no problem my credits would appear in the next 24-48 hours on my credit card and debit card. Well I waited nearly a week and still no credits nor minutes. I had to buy a card from the store to get minutes on my phone. I am unemployeed and on my resumes I have submitted to employers have my TracFone number on it. I am 3 payments away from foreclosure, so I need a job and fast. So after adding minutes by a card I was able to use the phone then one day it said sim card is unregistered. So I had to spend more time on the phone with TracFone only to find out they want me to send $21.58 to them to turn the phone on. They said they gave me to many minutes which is not my problem. I also had to dispute the credit card and debit card charges again, after several emails and calls to them they still had not resolved it. They never answer emails. Also they would not let me port my phone number to a new phone because I owed the $21.58 which still puzzles me since I paid for minutes before I received them. I spent a total of 6 hours on the phone with people that don't speak English and are not helpful. I ended up getting a new phone but now all my resumes I sent out still have my old phone on it. Oh and by the way I went with a different company which seems to be much better so far. I get 1000 minutes 1000 text for $30 a month...wow. I was spending about $150 a month on TracFone so this will be such a saving I hope. I did finally get my credit back on my credit card but still have not got it back on my debit card plus they closed my online account so I can't take away my payment information. I was sadly disappointed with them and feel they took advantage of me. Do some research before you pick a prepaid cell phone or any cell phone. I am not saying that TracFone was totally bad we had great service until June but then all heck broke lose. I filed a BBB complaint. But have not heard anything yet. I am very curious what they will say about there A+ rated company. Buyer beware.
     
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Lost 8 hours of my life on-hold
Posted by on
MIAMI, FLORIDA -- I added minutes to my account on-line the night before I was to make an 8-hour car trip. When I checked my phone the next morning at 7am (when I was ready to leave), the minutes had not registered to the phone. I called & had to call back at 8am (when the technical department opened) to speak with a representative. This representative was able to get the minutes to show up on my phone, but the phone would still not make or receive calls. I called TracFone back & was transferred between a few people until I reached someone who tried to reactivate the phone number on the phone. He then assured me that he had solved the problem and, if I would wait for 1 hour, my phone would work correctly. I waited for 1 1/2 hours and tried the phone only to have the same problem. I called back, was transferred between a few people again, and reached someone who issued me a new phone number. He assured me that this would solve the problem and that I would need to wait another hour before my phone would be active. I waited yet another hour only to have the phone still not work. I called back again, was transferred around again, and spoke with someone who told me she was working on my account. I waited on hold for over 40 minutes, although she did periodically check in with me to assure me that she was working hard to resolve my account problems. After the last time she checked in with me, she must not have put me back on hold properly, because after she assured me that she was hard at work on my problem, I could actually hear her having a lengthy conversation (with laughing) with someone else on a topic that did not seem like it was related to my account at all. When I tried to get her attention, I was ignored. I hung up and called back, requesting a supervisor. This supervisor attempted to reassign me another phone number only to determine that there was some sort of a system problem. She transferred me to another department who informed me that there was a system error with the company's computer system and that they could not get my phone to work for 48-72 hours. This was at 2pm, a full 6 hours after I first called the company. When I informed her that, since at this point I had been trying to resolve my phone issues for over 6 hours and had no longer had any interest in keeping my TracFone, I wanted a refund of the money I spent to purchase additional minutes, she replied that the company did not issue refunds. When I protested, she said she would transfer me to a supervisor. I was placed on hold where I waited for nearly 30 minutes before I finally gave up and hung up. I called back and waited on hold for 10 minutes before being able to speak with someone and then another 10 minutes before I was able to be transferred to a supervisor. I explained the entire situation to him and requested my refund again. He looked at the account and tried to figure out the problem himself, coming to the same conclusion as had already been determined. I told him I had no interest in keeping my phone and wanted a refund of the money I spent putting minutes on the phone. He looked at the account and transferred me to someone in the credit card department to try to issue a refund. I was placed on hold AGAIN and waited for over 20 minutes to reach a real person. I have tried repeatedly to get a refund for the money I spent on minutes only to be told that the company doesn't issue refunds on airtime purchases. I finally got a hold of a supervisor who authorized a refund, but can't get anyone in the Direct Sales Customer Service Department to actually perform the refund transaction. No resolution has occurred and I wasted an entire day on the phone and had to ultimately reschedule my trip.
     
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Don't ever buy from Tracfone!
Posted by on
I purchased a TracFone on 12/24. I could not receive calls on this phone. Called customer service. They were unable to fix the issue so I bought a 2nd phone of a different model that same evening as I needed a working cell phone. 2nd phone had same issue. Could make but not receive any calls. Calls would not go through at all. Would just receive a fast busy signal or message to check the number and try again.

Spoke with customer service December 24, 26,27,28,29, 30 and 31st. No one was able to resolve the problem with my phones. On 31st a representative "accidentally" deactivated my 1st phone and caused me to lose all my minutes I'd paid for.(She laughed when I told her the phone was showing a message that said "disabled".)

After speaking with her superivsor, the supervisor stated she'd send me ONE replacement phone. I received the replacement phone on Jan. 4th. Called to activate and got message that phone was already active. Called Executive Customer Relations and representative had me enter codes and a phone number was assigned to the phone (he never asked for my zip code) It was an area code for New Mexico. I live in Ohio which means if I used the phone I'd incur roaming charges (double minutes) I advised the representative the phone number needed to be changed and he tried to do this but just made the sim card invalid (the message that came up on my screen). He said he'd have to send me a new sim card.

I received the new sim card on Jan. 6th and called to activate the phone. I received the same message saying the phone was already active (means it is a refurbished phone, even though I paid for two brand new phones). Called customer service Executive Relations again and was assigned a local phone number. A long story short- this phone has the same problem as the first two phones. I can not receive calls on this phone!

So the replacement phone they sent me has the same defect as the two I purchased. I called customer service again to report the problem and the representative said I had to wait twenty four hours to see if the problem corrected itself. It is not going to correct itself. I have two other phones that have not worked since Dec. 24th and now the replacement has the exact same issue!

I have requested a refund on several occasions and the reps refuse to honor this request. Tracfone has had more than enough time to correct the problem but instead I have 3 tracfones that do not work properly. They advise me to return them to the retailer but the stores I bought them at will not take them back as they are open and have been used(or at least attempted to use). It should not be the retail stores' problem when it is obviously TracFone's error as the phone they sent me has the same issue as well.

I have spent over 10 hours on the phone with customer service and during this time I've never been rude or abusive and yet I've been hung up on without warning, had my phone deactivated and minutes lost, been laughed at, been kept on hold for 20 minutes, had a representative take my info and pretend to help me for the next 15 minutes and then ask for my info all over again admitting she didn't' do anything in the first place! The frustration goes on and on!

There is NO excuse for such poor customer service. It is as though they try to be as useless as possible and just keep putting you on hold while they "work" until you just hang up out of frustration or the fact that you don't have over an hour to spend on the phone with them.
     
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Anonymous on 01/08/2010:
I used to have a TracFone like 5 years a go. Such a ripoff. I ended up ditching the trafone and getting a AT&T go phone. A lot easier and better priced. I don't know why anyone would get a TracFone. AT&T and Verizon offer prepay phones as well, and they work a lot better than TracFone. Ditch the TracFone and get a go phone from AT&T or Verizon. I finally ditched the go phone and got a real cell phone plan with AT&T.
Starlord on 01/08/2010:
I am sorry to hear that you two have had bad experiences. My wife and I, however, have been Tracfone customers for almost 9 years now, and could not be more pleased. You want to tie yourself down to a contract, that is your business. One thing I can tell you is that our Tracfones have worked where other cell phones don't. We got a cell from Qwest that turned out to be the world's most expensive paperweight. Did you follow the instructions for activating the phone? This is the biggest cause for troubles such as you describe. Just because you had trouble, what gives you the right to try to tell others not to do business with a company? The unmitigated gall of some people amazes me.
yoke on 01/08/2010:
We use Tracfone and love it. Never have had a problem.
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TracFone needs to be in time out
Posted by on
Have you ever felt powerless as a consumer? How about neglected or ignored by a company? If so, maybe you've tried to get service from Tracphone!
My son gave me his old Motorola Tracphone with 500+ minutes left on it. He wanted me to have a cell phone to use for emergencies - him dialing in or me dialing out. It seemed like it should be a simple task to reactivate a phone with minutes on it. Not so with Tracphone! The customer service voice-response series of dead-end recordings is confusing and frustrating to navigate. If one is fortunate enough to speak with a live person, the solution that's promised is not delivered.
Online customer service seemed to be more responsive at first. So, I followed the directions given to me as a solution, and Tracphone charged my credit card $74.88 May 26, 2009. This charge was to cover a month of service, which was supersized to a year to give me time to use the new and old minutes. In order to reactivate the phone, however, I was told I had to wait for the arrival of a new SIM card, "which should arrive in 3 - 5 business days." That was 7 phone calls, 10 e-mails, and 60 days ago. I'M STILL WAITING FOR THE SIM CARD. Meanwhile, the 60 day "grace" period for reactivation has passed, the 500+ minutes should have expired, and I have been without a phone for three months.
I have requested assistance from the Better Business Bureau.
Three things I've learned from my experience with this company: Take Note:
1 - Never let the reactivation date for prepaid minutes expire. If you do, you have fallen into "their" trap and might not get out without damage to your pride and/or pocketbook.
2 - Tracphone needs competition. I would like to work for the competition.
3 - If you have a friend with a wireless network, ask to join in. You may be fortunate enough to deal with real people that speak your language when you need customer service.
     
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GenuineNerd on 07/22/2009:
I own a Tracfone that I only use for emergencies and occasional calling, and I have been happy. I have owned Tracfones for about 7 years now. However, it is a good idea to buy a "one year" card every year to keep the number active, and keep an eye out for "double minutes" and other promotions. Tracfone was the first to offer prepaid cellular phone service; now the other cell phone providers (AT&T, Verizon, T-Mobile, etc.) have prepaid plans of their own...Tracfone DOES have competition. Other prepaid providers include Net 10 (also owned by Tracfone), Boost Mobile, Virgin Mobile, and Page Plus Cellular, to name a few. Both of my Tracfones are Nokias, and when my first Nokia Tracfone became obsolete, Tracfone gave me a new phone, and transferred my minutes, at NO charge. And customer service, whenever I needed it, was helpful when I switched phones.
teachtech on 07/24/2009:
I'm sincerely happy that you are happy. Now that I have read other Tracphone-related postings, I realize how VERY fortunate you are to be satisfied because 57% of us are not...
Count your blessings...
jktshff1 on 07/24/2009:
where did you come up with the 57% figure?
Sounds like GN did their homework.
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Broken Record
Posted by on
I know customer service has gone downhill in the last few years but attempting to talk to TracFone customer service was one of the worst experiences that I have had.

First my daughter had lost her phone and I called to stop service and asked them the steps I need to take once I purchase a new phone. The call center (wherever it is overseas) has their representatives reading from a script and every time I asked a question that was not inline with the script the person would just repeat the script over and over again.

After I purchased her new phone, I wanted to transfer the over 200 minutes she still had on her lost phone. Once I activated the phone, they only gave us 70 minutes back. The test call worked but later that day and for the next 3 days (they say the transfer can take up to 72 hours to take effect) she could not use her phone. It kept saying Unregistered SIM. So I called back on the 5th day (because the online re-register did not work) and was placed on/off hold for over 45 minutes while their "special" department was working on building documentation for my case (whatever that meant). Finally, after several minutes of turning the phone off and waiting for them to run test calls, we could make a receive calls. I asked them about the 200 minutes that she had and was repeatedly told that I must have the "lost" phone in order to verify minutes and that I must deactivate the phone. I told them I deactivated her phone right away. I know they must have a server or database out there that records each phone's minutes but at any rate, the woman on the other end would not answer direct questions.

I asked to speak to their manager which took another 20 minutes of being placed on hold. I guess they do not consider how much time and money they are wasting on 1-800 customer service calls. Once I got the supervisor on the phone, she went through the exact same script. I let her know that it took 5 days to get my daughter's new phone working and that only a portion of her minutes were transferred and asked what they could do for us in regards to credit. Again, she just repeated her broken record. What a waste of time.

Needless to say, I will never buy a TracFone or their services again. It's so disappointing that these companies are so narrowly focused on profit that they send their customer service overseas and they do not care whether or not they have satisfied customers. Well, they just lost another one.
     
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Anonymous on 04/13/2009:
My wife has a TracFone and likes it. The OP is 100% correct about TracFone's customer service. It is the pits. The CSRs are dumber than a bag of hammers. TracFones are cheap, but the airtime is a pricey. OTOH, they are 100% disposable. If you lose one: just write off the lost minutes as a stupid tax, buy a new phone, get a new number, tell your friends the new number. NEVER buy huge packets of minutes. If you lose the phone, you've lost more money in prepaid minutes than you did in losing the 100% functional, but obsolete phone.
K8W on 04/13/2009:
I agree, the TracFone itself is fine. Good points.
Disgusted on 12/08/2011:
I too lost a cell phone - new, with 1200 minutes left. I had originally transferred my number from an ATT phone (ATT "owns" number)and that took only about 1/2 hr to get number transferred to new phone. I lost that phone and tried to put hold on use until I could get a new phone (from HSN - sched for 7-14 days mail deliv. They said that if I did that that my number would revert to ATT and I would have to get new number. I have had that number for probably 15 years and I have been looking for a job for over a year and that is the number on my resume and all agencies haver to contact me. Not acceptable. Then I ordered a brand new really nice phone from HSN - it was supposed to take 7-14 days so tried to put number an a TracFone that I had for a while but never activated. Then it was going to take up to 24-72 hrs. to activate. Never happened. Got new phone in 3 days so tried to get that activated. I have had to use another TracFone I have to call Tracfone and used over 6 hrs of minutes (on phone I was on)over several days, and we thought that t the new phone was activated and phone number and minutes showed up on new phone. I requested the minutes back on the phone I was using and after 3 "supervisors" I got most of them credited back. Next day, I looked at phone and it said "Unregistered SIM"!!!!!!!!! After calming down for 2 days I called again, took about 3 calls (would get disconnected) and 3 "supervisors". The first agent I got said that I had the "wrong" SIM card and would have to replace it and would take 5-7 days (again unacceptable). Next person I talked to I got hung up on, the last "supervisor" also said that I needed a new SIM card but that she would expedite it (right). They refused to credit me the more than 40 mins I used because of their ineptitude because it was against policy - she said that it could only be done once (already used it because of last several days) as a courtesy. I have to wonder why nobody in the last 7 days told me I had the wrong SIM???? Because I like the phone I will wait to see what happens - otherwise the phone goes back and Complaint letters go to everyone in Tracfone! PS I used to work for ATT and even the agents in the US are limited to what they can do because of the lousy training and things that agents are required to do and say (causes longer calls that necessary and aggravated customers). The companies are all the same - they are out for the buck and who cares about the customer!
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I Would Never Buy A Tracfone Again!
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IDAHO -- I purchased a TracFone about 8 months ago around April of 2007. I thought it would be a good start for my 15 year old daughter to learn some responsibility. This way we would have to purchase minutes ahead of time and she could not run up a huge bill. I had to call TracFone’s line activation department around 9 times over a period of 6 days to get the phone activated. There computer showed the wrong cell phone provider in this area. When we finally got this resolved the phone worked great, no problems.

After about 8 months the antenna on the phone broke, no big deal. You know how teenagers can be a little rough. TracFone was great about it they said it was still under warranty and they sent me a reconditioned phone as a replacement. Well here is wear the things started to go bad. They sent the phone to Fortson, Georgia instead of Idaho. I gave my address to the TracFone representative and she repeated it back to me. How she got so confused I will never know. I gave her my ZIP CODE twice. Instead of 7-10 days it took about three weeks. OK no big deal I can kind of understand. I have the phone now and it looks like new. My daughter should be up and running in no time, yea right. I called the line activation department one to three times a day over a period of 6 days for up to 35 minutes at a time.

I was hung up on twice. I was told maybe the phone they sent me wasn’t working properly, so I bought a new phone and more minutes. They transferred everything over to the new phone. I have called twice a day for two days. I was hung up on once. I was transferred from one department to another. I still don’t have the phone activated. The last conversation I had with them, I asked if I could be reimbursed for the phones and the minutes I have purchased. I was told I would be reimbursed for the one new phone I bought, not the phone they sent me under warranty and not for the minutes. There policy is that they don’t reimburse for minutes. I explained that I purchased the minutes in good faith, they told me the phone would work in this area. In fact my original phone worked great for 8 months.

I asked if I return both phones and I can’t use the minuets why can’t I be reimbursed for minutes not used? They said it’s their policy.

When you speak to someone at TRACFONE it‘s hard to understand them. I have been hung up on three times. They speak in a thick accent. I can’t get a hold of someone in the USA. The people I do get a hold of just have me repeat what the last person had me do. I explained about the cell-phone provider in this area being Alltel and that’s what worked on our first phone. They just seem to be following a prompter on a monitor in front of them asking the same questions and running me through the same tests and solutions and none of them work.
     
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Starlord on 12/18/2008:
Why did you not transfer the minutes to the new phone? Was the phone the same model? If so, you can move the SIM card to the new phone and it will virtually be hte same phone. We purchased Motorola V70s and had no problem transferring our numbers and info to the new phone. When we moved to Washington, they sent us new SIM cards and all we had to give them was the serial number on the phone. Some of their customer service people do have heavy accents, but it is not that hard to understand them or have them understand you. A lot of people hear an accent and immediately assume they are going to have trouble. Talking louder does not help anyone understand you, in fact, it hampers communications. Try to be a little more tolerant and ask for help, don't just call and start demanding stuff. Don't tell me you don't, I worked with the public for far too many years to believe everyone is an angel to customer service.
Grumpy now on 01/29/2009:

They replaced the phone under warranty, they (customer service @ TracFone) said they had to transfer the phone number etc. over to the new phone before they sent it to me. They sent me the new phone under warranty in October of 2008. I made over 30 phone calls to customer service trying to get the new phone to work. Finally just the other day , the 15th of January 3 months from the day this started I finally got a hold of someone who could tell me what was going on. She said that the cell phone tower in my area is Alltel and Alltel will not let them use Alltel phone numbers any more. So when they transferred my info over to the new phone I lost service in my area. If I go aprox 25 miles in either direction from my house the phone will work. As far as treating customer service with respect, I to have worked with the public for over 30 years. I have to say that the first 15 to 20 phone calls I was calm and patient. After about 20 phone calls and over 12 hours on the phone with customer service I have to admit I started to get a little testy. I spoke to 30 different people all had foreign accents , some I could understand very well; however most I could not. Bear in mind they are giving me numeric codes over the phone to reactivate the phone. These codes are number sequences of 15 to 20 numbers at a time. If you don’t punch in the correct number then you have to start the process all over again.
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Taking Minutes Away
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- We have two Tracfones and tried to transfer 600 minutes from the one least used to the one that had 1700 and used all the time.

Before, you could transfer just the minutes, this time I was told the number also
had to be transferred, I agreed and after all was done the 1700 minutes were
gone and I had the same number on both phones, of course only ONE could
be used.

For two weeks tried to get my minutes back and a new number for the other
phone and all I get from their "customer disservice" is to go in circles and
nothing can be accomplish, they say to get a new number for the other phone
they had to cancel my regular number in the active phone.
Forget about push 1 for English, you'll get a foreigner trying to speak in English.
PLEASE WE NEED A CLASS ACTION SUIT AGAINST THIS COMPANY.
     
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Tracfone Will Not Add Minutes From Card, 6 Weeks No Help From Customer Service
Posted by on
Rating: 1/51
BRUNSWICK, GEORGIA -- Bought Tracfone flip phone, very hard to activate, added 60 min. no worries, went to add 120 min. and screen said to call customer service, I have called 11 times and burned up almost all my min First they tell me that my phone needs to be activated,( but it is activated and I have been using it for months) then they say I have an invalid airtime Pin, then they tell me I do not have a Tracfone, then they tell me that my Simm is bad, then they say they will send me new phone, no phone so I ask where it is (this is after 6 weeks) then they email me about turning the phone on but by now my 43 min. is down to 4 min, and they tell me 4 min. is not enough time to activate the phone. round and round, this is not good.
     
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