Like most of the Tracfone customers on this website, I was given the run-around by customer service (who truly are the worst I have encountered in many years). Like many other people, I bought renewal airtime and minutes, only to find my phone deactivated and to be told that there "was no record of that transaction on the system." My phone had been updated and I had a printout of the online transaction confirmation. Tracfone customer service are obviously paid on the number of emails they deal with per hour, because no-one read my emails; they just bounced me back to the support line. No-one one on the regular support phone-number had the authority to reinstate my service (or believed me, despite sending them a copy of my receipt via email).
I am posting this because calling the Corporate Support phone number, 1-800-876-5753, gets results. After calling this number, I now have my service reinstated. I am highlighting the Corporate Support number so that others can get their problems fixed.
Overall: will I return to Tracfone next year? Probably not, despite being a customer for many years. Life should not be this hard.
Since activating my Tracfone a year ago, I have receiving text messages from them advertising "special deals" for minutes. These text messages deduct minutes from my phone no matter how I try to avoid it. So, I am paying for THEIR advertising! I have called numerous times and visited their website to try to resolve this problem with no success. The messages keep coming. I have asked that they reimburse me minutes, but they refused.
2 Replies - Latest reply on 11/14/2008Add reply
I will not be buying anymore airtime cards and will not use their service ever again.
OVERCHARGE ON MINUTES
WEATHERFORD, TEXAS -- I WOULD LIKE TO KNOW HOW MANY OTHER TRACFONE USERS HAVE PURCHASED MINUTES VIA ONLINE ONLY TO FIND THAT TRACFONE HAS CHARGED YOU TWICE FOR THE ONE TRANSACTION CREATING A NIGHTMARE IN YOUR CHECKING ACCOUNT. ... read full review4 Replies - Latest reply on 10/08/2006
I know customer service has gone downhill in the last few years but attempting to talk to TracFone customer service was one of the worst experiences that I have had.
First my daughter had lost her ... read full review3 Replies - Latest reply on 12/08/2011
PANAMA CITY, FLORIDA -- I have been trying to transfer my sim card # as well as minutes, service days, and of course my contacts to my second new Tracfone and neither one are working. I have been trying for 14 days now. This has me furious!! I have gotten a different answer from each representative that I have spoke with. I still have NO PHONE!! What happened to the "24 hour" down time I was told this would take to solve (2 weeks later)? I noticed this same problem posted back in 2000. Come on guys.... do you see the problem(s) here. All other carriers seem to have figured it out. Give em' a call... if you can!Add reply
I had the same Tracfone number for nearly nine years. Then, there was a "Verizon" recording on my phone saying my phone number was no longer active. This also deactivated my phone which still had minutes and air time. I contacted customer service, after being transferred several times, was told that Verizon owned their phone number and they just took mine back. I contacted Verizon and was told they would never do such a thing. I filed a complaint with the FCC and after some digging found out that Tracfone sells phone numbers at random whenever they want. I'm not done yet. Will be contacting every consumer reporting agency I can find.Add reply
We were going to replace a Tracfone with a newer model and had 1002 minutes on our phone. Tracfone told us we only had 293 and would not honor anything more. I have a picture of the phone showing the minutes but they did not want to see it. Add reply
While trying to add minutes I was on the phone for an hour before they hung up on me. The line was so noisy and the English was so bad I could not understand what was being said. I was sent from one person to an other while the line was filled with noise called music. I am getting a new phone even though I have over 1000 minutes left. Add reply
Screwed by TracFone
I have been a TracFone customer from October 2002 through June of 2013. Sometimes my wife and I had two phones and sometimes one. Over the years I have recommended TracFone to friends and relatives, ... read full review1 Replies - Latest reply on 01/05/2014
No Support Unable to use Mailbox
MIAMI, FLORIDA -- I have just spent 82 minutes on the phone with a customer service representative This was my second call to TracFone today.
I did not set up a Mailbox when I activated my phone. I now need one. When ... read full review
I had to quote federal codes to get to a manager, submit a page form from Superior Court noting I intend to file a civil suit-and still they refuse to fix the issues! 2 Replies - Latest reply on 11/06/2011Add reply
LONGVIEW, TEXAS -- I purchased a prepaid 60 minutes card for Dollar General for twenty dollars. After I entered the pin number into my phone, the pin number was
2 Replies - Latest reply on 12/19/2010Add reply
rejected. I went back into store and told the manager about the problem.
First, I was told that there is no refund for these cards; then, she stated that she would try to resolve the problem on the following day.
I told her that suppose I purchased a 200 dollar card, what then. I told
her that I was going to talk to legal counsel.
I had a lot of trouble making my monthly payments with my old cellphone provider. For minutes and texts and web, I had to pay over one hundred dollars a month even when I barely used 'em. So, I decided to get a prepaid phone and Tracfone was my first choice.
No complaints, simply that I enjoy the freedom of no contracts and that I can pay as I deem fit, no ridiculous monthly payments. I'm pretty pleased thus far.
Saving by using less
It is very encouraging to read how the wireless market, is surging ahead at speeds that I doubt are really controllable. It's especially nice as I think certain spheres of our economy, are still battling ... read full review10 Replies - Latest reply on 12/13/2010