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87 Reviews & Complaints

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I Did Not Receive the 400 Minutes That Was With Phone
Posted by Smitdo79 on 04/14/2014
I bought this phone for my mom and when I activated the phone I did not get the promotional 400 minutes why not? That's why I bought this, not sure what happened but I had to buy the minutes when I should have gotten 400 minutes with this phone.

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Tracfone has NO CLUE as to what they are doing!
Posted by Mvalle31 on 01/31/2014
PANAMA CITY, FLORIDA -- I have been trying to transfer my sim card # as well as minutes, service days, and of course my contacts to my second new Tracfone and neither one are working. I have been trying for 14 days now. This has me furious!! I have gotten a different answer from each representative that I have spoke with. I still have NO PHONE!! What happened to the "24 hour" down time I was told this would take to solve (2 weeks later)? I noticed this same problem posted back in 2000. Come on guys.... do you see the problem(s) here. All other carriers seem to have figured it out. Give em' a call... if you can!
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Beware. Tracfone Will Sell Your Phone Number and Lie
Posted by Gjlvn63 on 01/25/2014
I had the same Tracfone number for nearly nine years. Then, there was a "Verizon" recording on my phone saying my phone number was no longer active. This also deactivated my phone which still had minutes and air time. I contacted customer service, after being transferred several times, was told that Verizon owned their phone number and they just took mine back. I contacted Verizon and was told they would never do such a thing. I filed a complaint with the FCC and after some digging found out that Tracfone sells phone numbers at random whenever they want. I'm not done yet. Will be contacting every consumer reporting agency I can find.
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Phone Minutes
Posted by Betty721a on 01/03/2014
We were going to replace a Tracfone with a newer model and had 1002 minutes on our phone. Tracfone told us we only had 293 and would not honor anything more. I have a picture of the phone showing the minutes but they did not want to see it.

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You Can Take Your Phone # With You But Only For 2 Weeks
Posted by Wandak49 on 10/05/2013
I wanted to upgrade my Tracfone, purchased another Tracfone from HSN. HSN and Tracfone both said I could take my Tracfone # with me on the upgrade. There were still minutes on the old phone. CS for Tracfone and HSN said no problem you can keep your same Tracfone #. I got the new phone and activated it. I had my old # and it was working on the new phone so I put minutes on the new phone and the phone worked for about two weeks then stopped working. It said the SIM card was unregistered on face of phone. After 1.5 hrs on the phone CS said they would send a new SIM card, but it would take a week to get it. Waited a little over week no SIM card called CS again, where is SIM card? Told it was cancelled, but could not say why, another 1hr + on phone they said would request for SIM card again.

I got the SIM card called in to get activated was told my phone # was not available even though I had that # on my Tracfone for almost 2 years and it was working on the new phone. Now they will not give me my phone # back, nor will they refund the minutes I put on the new phone that no longer works. I do not want a new phone # for obvious reasons, numerous notifications to medical sources, family, friends and business sources etc. A big pain! I am out of almost $150.00 for less than 30 days of service and a phone that does not work.

I did every thing I was supposed to do, it was Tracfone who engaged in deceptive practices by saying I could take my # with me and actually giving the # to me for 2 weeks then taking it away and refusing to make me whole. As soon as the "shut down" is over I plan to make complaints with FCC as well as the Illinois Attorney General.
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Tracfone International Dialing False Advertising to Call All Cities in Country
Posted by Normanthiel on 09/16/2013
MIAMI, FLORIDA -- Although their website (http://www.tracfoneild.com/destinations.aspx) states:
"International Destinations include cities within the countries listed below. " and Belgium (32) is one of those countries listed you cannot make calls to landline telephones in city code 71 (Charleroi). I have been through repeated calls to Customer Service (Ghana and corporate) and have been simply told that we do not provide service to that city code. (There may be others but that is one of the ones that I want to call) I filed a complaint with the BBB Miami and today a representative from Tracfone called me back to confirm that they do not provide service to City code 71 in Belgium, probably the second largest population area in Belgium. When questioned why she simply stated their carrier did not provide it. When questioned about the website statement, she stated she would let management know. I asked for a refund and she would only refund the last $20 card (120 minutes) when I have 241 minutes left on the phone.
Everyone need to be aware that when Tracfone says "cities within a country" they don't necessarily mean all cities.
I would not recommend Tracfone to anyone and when I burn up these minutes I am going to another carrier.
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Posted by cmthru on 2013-09-16:
It's very misleading to show the countries but not to state that not all areas can be called. At least they ought to have a disclaimer somewhere on the page.
Posted by Lee on 2013-11-20:
My mom has a tracfone. She wanted to call the U.K., she has a friend there. They list it as an international call that can be placed by cell to land line. The 1st woman she talked to after calling the appropriate number said,"I can't help you." So I got involved. The 1st woman could not help me. The 2nd woman could not help me but transferred me to someone else. Poor guy...trying so hard..but he was reading from the same screen as the the other 3 and could not help either. Tracfone does not tell you the truth. They are a burn phone company. If you are able to call international it is only to places where they run drugs or hide cash. I'm sure if you are only calling local you will be fine....you will not be able to call all countries. If you want to call overseas from the U.S., buy another provider. Unless you are calling to countries that hide cash and run drugs.....Sad
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Tracfone "Everywhereness" Commercial Is a Lie
Posted by Kismet2000 on 08/23/2013
MIAMI, FLORIDA -- Approximately late November 2012 bought thru QVC a Tracfone LG800 with very good deal of 1400 minutes, over a year of service with renew date February 2014, and lifetime triple minutes for every one minute you purchase. Initial cost was $100.00. Phone worked great from my home for about 5 months. Then one day from my home I could not get a signal. I called Tracfone and after 2 hours and a dozen or more of long sets of numbers to enter into the phone and constantly asking to repeat that I can't understand what you are saying (heavy accent) we finally got a signal. Phone worked until I hung up and tried calling a friend got a weird message “emergency calls only”.

A few days later I called again, and again was put through the same crap of entering long sets of numbers. I still could not get a signal. I insisted upon speaking with a superior and was given a number to their corporate headquarters. It turned out to be a detour to customer service. I told them to connect me with a supervisor and she said I have to enter all these numbers first. I told her that has been done several times it doesn't work, connect me with a supervisor.

During one of my calls to service she just hung up on me because it was quitting time. I didn't realize they have hours only until 11pm. Imagine that, no 24 hour service.

Then my sister-in-law spoke to them and got another phone number to call which turned out to be the same number I had. Again they had me entering long numbers So after fighting with them I finally convinced them to send me a new phone. Received the so called new phone which was really a reconditioned one. It still does not work at home. It will work in some areas outside the home and not others.

"Everywhereness"??? I really look forward to nights in dead of winter getting into my Jeep and driving down the road to call my friends. I have been cheated out of my $100.00. They picked my pocket! My recommendation is stay away from Tracfone. You never know when they may decide to change the signals. Oh and their commercial about “Everywhereness” is a lie. I'm everywhere and I can't get that “Everywhereness” signal.

Ticked off in New York.
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Horror Show
Posted by Mozycat on 07/08/2013
While trying to add minutes I was on the phone for an hour before they hung up on me. The line was so noisy and the English was so bad I could not understand what was being said. I was sent from one person to an other while the line was filled with noise called music. I am getting a new phone even though I have over 1000 minutes left.

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Would be a good company but for the lack of any customer service and support
Posted by Mybox12358 on 06/19/2013
MIAMI, FLORIDA -- For the person just wanting a cell phone for calls for directions and/or emergency contact, Tracfone coverage for the cost is fine. But when there IS a service/coverage or phone issue, their customer service is anything but customer friendly or focused. They'll easily toss out a fix that when further inquired on for explanation as to how it will fix the problem and if it's even a guaranteed fix or just an expense to try and hope it fixes things, it's admitted what's been suggested is simply the best idea or suggestion they know of and is not a guaranteed fix. But again, this last admission isn't owned until pressed for - so if simply accepting their advice and any additional associated time and expense, it's still a catch-22 as to whether or not you'll just be throwing more money and time away. Their reps are completely untrained, seeming to just grab onto whatever they hear in the customers statement that might be workable into a response. There is no accountability or assurance in what they're stating (and so really no point in calling them or even their existence and pay as "customer reps." They appear to be no more than a bunch of job seekers brought in and told to answer "Tracfone" and offer a name so it appears there's a cust/tech group.

I use them for the cost savings for now - but, for the complete no guarantees / hanging out in the wind experience as a customer when things DO need address by their end, I would not recommend them to anyone if you have a little more to spend for service with actual customer service..
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No Support Unable to use Mailbox
Posted by Cscrbns on 06/07/2013
MIAMI, FLORIDA -- I have just spent 82 minutes on the phone with a customer service representative This was my second call to TracFone today.

I did not set up a Mailbox when I activated my phone. I now need one. When I pressed 1 to set up the Mailbox I received the message "Welcome to AT&T voice mail. We need more information to direct you to the appropriate Mailbox." Then "To leave a message, dial the 10 digit number for the person you are trying to call" The other option was "If you have a mailbox on this system, press the # sign." Neither option applied but I pressed the # sign and got "Please enter the mailbox number specified by your system manager!." So I called for help!.

The first representative put me on hold 6 different times for 2 to 4 minutes each time and kept coming back to tell me that "The application is loading",. He finally came back on after placing me off and on hold for 27 minutes and said he could not help me but he was transferring me to someone who could. I held for another 17 minutes and then hung up and called back. The second representative told me after 82 minutes of repeating the phrase "The application is still loading" that "it appears the application will not load" and he said there was "nothing else he could do for me today" I asked him to transfer me to a supervisor and he sent me right back to square one in the general que.

These guys know that we pay by the minute right? We do not have unlimited talk time or rollover minutes;.

I tried to enter an online request for support but the Web page went to nowhere land when I hit the submit button!
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