JACKSONVILLE, FLORIDA -- I just had the Hyperion Tam 7 air handler installed in my house. When I was inspecting the install I noticed air leaking from the door on the unit. I immediately pointed it out to the contractor. He then pointed to a sticker from the factory that said "if a small amount of air is leaking then the unit is working properly." So I decided to do some research which led me to this site. After reading someone else complaint. I have now came to the fOregone conclusion that there is a design flaw in the door or unit allowing air leakage aka I am now paying to cool my garage. Trane's knowing this issue is now slapping stickers on the unit saying "that's OK". Total BS cop out for train. Way to not stand behind your product and fix a poor design correctly.
TYLER, TEXAS -- The Trane XL20I is listed as the top of their line. It is sold to consumers as being extremely well built and tested. My experience has been that after only 6 months BOTH COMPRESSORS FAILED, as well as some unknown electrical problems. Trane stated this has never happened, yet they are unwilling to replace the compressor unit to determine what has happened. They stated there needed to be three failure events before they consider replacing the compressor unit. They indicated the failure of both compressors is considered one failure. REF# 378339 If Trane is unwilling to stand behind a product which costs in excess of $10,000 then anyone considering Trane may want to think about how you would feel if this had just happened to you.
DAVIDSON, NORTH CAROLINA -- After paying $5000 for a complete Trane A/C install my new Hyperion Variable speed unit had a tremendous amout of leakage around the front cover. I found was paying to air condition my garage more so than my home. Our contractor, and one of his competitors, said some of these units have had problems with leakage. They said Trane was aware, but is doing nothing. My choices were to have contractor install pipe tape on inside of cover, which we did and I still have a smaller amout of leakage. Or replace the unit. Both contractors said this is a very good design, but Trane did a very poor job of testing before saling it. And now they are doing little to correct the issue. One contractor said this unit has resulting in increased sales for Trane's competors. And for calling Trane support, I have called twice and emailed 3 times. Had one person hang up after saying government regulations allow 2% leakage, and the other admitted this unit is having problems. I have emailed them 3 times asking for someone to call, yet no response. I am giving the contractor one more chance to correct leaking cover with a new cover, or a new unit is replacing this piece of junk.
Unfortunately we don't know what we are getting from Trane until it is installed and the contractors try to jury rig a defective part that Trane is aware of. Their support absolutely sucks. Jacksonville Fl