CALIFORNIA -- I also had a problem getting a lien release from TranSouth. On my title it listed the company as "HACI" out of Sacramento, CA. But I know I only financed with TranSouth in 2001 and then refinanced with HSBC in 2005. I got a lien release from HSBC but DMV said I needed one from HACI. I got info from CitiFinancial that CitiFinancial Auto was bought out by Santander. I called Santander and was given a website mytitlesupport.com or call 888.299.8425. On my car it just told me my lien holder was HSBC but if you did not refinance it may help you. It costs $23 for a lien release. Good luck!
NORTH CAROLINA -- When I tried to get a lien release form from Transouth I got a runaround but mine came from my state DMV. My Transouth office had closed down so I did what DMV said to do, I sent a letter to the address I was given. I waited 2 months like they told me but no lien release. Next I sent a registered letter, it was forwarded to a new location. I waited 2 more months, no lien release. Dmv - send another registered letter. I decided to investigate. I found a phone listing for Transouth in another county, I called. Citifinancial answered.
They had bought out Transouth? I don't know but they did give me a customer service number. I kept calling and trying the different auto options until I spoke to someone, got another number and so on until I spoke to someone who took my info and promised my lien release would be here in 3 weeks. It was here in 5 days. Dmv said they would not change the addresses that they had or even attach a note so customer would know to contact CitiFinancial. I hope this helps someone.
GREENSBORO, NORTH CAROLINA -- I recently read a review that submitted by a fellow member. Thanks for laying out like it is. This Transouth Financial Corp. has taken me for a ride for 11 years. They ruined my credit by not releasing my title. It appears that I have not paid it off. But they did send me a copy of it. Seems that the actual car dealership filed bankruptcy because they were caught in some shady practices.
I was explained by these people that they could not be contacted due to the bankruptcy lawsuit. I still have yet to get this matter cleared up even though I have made several complaints to the Attorney General's office and filed numerous and ungodly amounts of forms for the NC division on motor vehicles. So, what can you do next? If anyone has any suggestions please reply. Thank you for the time!
TEXAS -- I made the mistake of getting a loan through Transouth who was acquired by CitiFinancial. The loan was paid off while still Transouth and they refused to process the release for me to get clear title to my vehicle. This was in 1994. It is now 2008... AND AFTER 14 YEARS! They are so screwed up. They can't find the docs to release my title... so I can drive my car!
ABERDEEN, NORTH CAROLINA -- I made my final payment to Transouth in February 2003. I have also made numerous attempts to obtain my title but I have not been successful yet. After being transferred from rep to rep and having made complaint after complaint, they starting reporting on my credit that a settlement was made. Therefore not only do I not have my title, I also now have a negative credit report from them.