My sister was hit by a traveler insured driver at an intersection. The Travelers insured driver ran through a stop sign at a T intersection going 55 and hit my sister passenger side door while she was traveling 40 on the road obeying all traffic laws. She fractured her neck. This was back in 2004/2005. Although the police report holds her absolutely unaccountable, Travelers refuses to pay her medical bills. They have done nothing but delay the trial. Meanwhile my sister had to drop out of school where she had a 4.0 and played collegiate sports.. she is in constant pain and will need at least 2 or three surgery's in the next 20 years.
Right now she has extreme injury throughout her back and experienced traumatic brain injury (her memory is clearly been altered since the accident, we all notice a change). Her life has been on hold for 5 years. They have been hiring private investigators to follow her and found nothing. They now "hired" a doctor to exam her which she just left and apparently he did not xray her, MRI her, and barely touched her back saying she mysteriously developed fibromyalgia and the fact she can't lift her arms above her shoulder are because of this disease that developed and not because she was t-boned in an accident in which the combined speed was 110 mph and the only reason she lived is because of her air bag.
WHY WHY WHY!!! They are ruining her life! She was a victim of a Traveler insured driver.. she will never play college sports again, she can barely make it through the whole day without pain... TRAVELERS IS EVIL! This is not right! Please help me get this company its due! I will go on television. I will talk to reporters. I will do anything!!! This is not right... they should pay for her medical bills so she can go through a day without extreme pain!! Anyone with suggestions please let me know!!! Apparently, because she has soft muscle damage the insurance company sees this as a pass in which they can get out of paying her on behalf of their client. My sister does not deserve this!!
This is an email I sent to travelers last week and have received no response. I am hoping after 3 months to finally have my vehicle back this week-- "The accident occurred on May 5, 2009 and my car is still not repaired. The adjuster on the project was less than adequate as he was neither timely nor accurate. The slow response time and approach of one thing at a time resulted in the longest lead time item not be ordered until at least 3 weeks after the accident. I had even contacted Mercedes Benz Corporate directly to try to expedite the new wiring harness but was told that the earliest it would be delivered would be 7/31.
Yesterday I stopped by the body shop and I found out the harness came in late last week and the vehicle had to be flat bedded over to the local MB dealer for installation that cost $3000. All toll, as of yesterday the vehicle has cost about $40,000 to repair, required over 200 individual replacement parts and has been unavailable to me for nearly 3 months. When you add in the rental car cost of approximately $5000 that will be reimbursed by the other insurance company (the accident has been deemed 100% the other drivers fault as she admitted to running a red light and was sited by the police at the accident scene) which means the other company is out $45,000 repairing a vehicle with a RETAIL value of $57,190.
Initially, and I am working on memory here given the time that has passed, the adjuster wrote the claim for well under $20,000. Because the adjuster was clearly incompetent and failed to listen to either me or the owner of the auto body shop as to the real cost of repairing my truck what has occurred is both a disservice to me as the policy holder and the other insurance company as the cost skyrocketed.
You don't need to be a (supposedly) trained adjuster to realize that the salvage value of a 2008 Mercedes GL320 CDI far exceeds the difference between what it cost all in to repair and the retail value of the vehicle and the both fair and wise thing to do would have been to total the vehicle as I had requested soon after the accident occurred.
Even worse is that I will never be convinced that having sustained the kind of damage my vehicle suffered that it will ever drive the same. This has been a total disservice to all involved and I would like someone to follow up with me and explain why this happened and what action will be taken to rectify this. I need this resolved to my satisfaction or I intend to move my policy to another carrier.
Travelers Insurance refuses to pay damages even if damages are written in police report. Police report specifically states their driver was at fault, and that I was NOT. Report also states damages were caused as a result of the accident to sections 3 and 4 of my car, and Travelers only wants to cover section 4. Since section 3 is damage done to passenger rear door, it is obvious why they do not want to cover it, as this would be more costly. This insurance company is rude, and horrible to work with. They state they try to contact you "multiple" times, even though they only leave ONE message.
Stay away from Traveler's Auto Insurance. I had the worst claims adjuster ever. She was very aggressive, rude, and spent time berating me after my recorded interview concerning the accident. She announced that she was turning off the recorder, then proceeded to blast me! She was very condescending and preached to me about what I had to do to avoid the accident I had been in.
How can Travelers put this kind of person on the phone to settle claims? People are upset enough when they have an accident. They don't need claims adjusters verbally attacking them. I have been checking out complaints and reviews on them since my experience and see that I am not alone. I'll research better before choosing my next Insurance company out my next company.
I am insured by Travelers and was involved in a collision with another car, where the other driver received a ticket for improper use of lane. The police officer told me it was the other driver's fault, and that he had no business driving where he was driving. Of course, the other driver's company denied responsibility for the claim, so I asked Travelers to pursue it.
They refused, saying that I was at least 1% responsible for the accident. They would NOT listen at all to the facts, that the other driver should not have been driving where he was, insisting that I should have yielded to him. My explanation of the impossibility of yielding to someone who shouldn't have been there in the first place fell on deaf and patronizing ears, and the claims supervisor told me, "Ma'am, I am a licensed driver. Don't tell me how to drive." They had no interest in helping me at all.
However, the part that REALLY got me upset was when the claims supervisor told me, "You really would have been better off if your child had been injured." Excuse me?!?!?!?!? Yes! He suggested that I would have a better chance of getting my insurance company, who I have paid on time for years, to help me if my child had sustained an injury! What kind of person says such a thing? That is when I hung up. As soon as my car is repaired and the claim closed, I am terminating my policy with this company and advise all of you to think twice about dealing with a company with such values.
I got into a wreck with one of Travelers' insurers. It was not my fault to start with, however, the adjuster wanted a tape recorded conversation, then wanted to visit my house. As if I were lying, even though the other party admitted to be at fault, I felt like the adjuster was interrogating me. Then, the adjuster offered pennies for my loss and they're concierge center gave the lowest estimate to fix my car. The estimate they gave would not be half way enough to fix my car. Dealing with this insurance company is a big headache. I feel sorry for anybody who has to deal with them. They will give you the run around and they care nothing for their insurers or the loss claimee's.
I think they should be outlawed. So, don't look forward to resolving any claims with Travelers unless you retain an attorney. These people are non caring and ruthless. I would recommend that consumers run far, far, away from this company because they do not have no one's best interest but theirs. I am completely dissatisfied with them and plan to contact The Federal Trade Commission and The Insurance Commission. This is the only way to resolve conflicts like this because these agents don't respond, so a Government official is likely to be able to put fire under their noses!!!!!!!!
CHARLOTTE, NORTH CAROLINA -- This is an updated in reference to my previous post about Traveler's Insurance. Traveler's gave us a very low ball figure to replace a classic car that was totaled by their insured. We were forced to file a claim with our insurance company. Within 4 days our insurance company came back with a fair offer for the car.
Unfortunately our insurance company will now have to sue Traveler's for the money as well as our deductible. They may or may not get the money back and we may be out our deductible if Traveler's refuses to pay. The insurance laws in Georgia seem to favor the Insurance companies NOT the INSURED. Traveler's has been awful to deal with from the beginning. I would have not problem if this accident had been our fault, but it was not and we may be out $1000 just for being at the wrong place at the wrong time.
MERRICK, NEW YORK -- I am a Travelers customer for over 20 years. I recently priced car insurance from 3 companies and found out I am overpaying as much as $2500 a year. Yes that amount is correct and I have had 0 accidents, and between my wife and I drive 12000 miles a year. That's nothing. The best part is that one of the companies I checked was Travelers themselves. I input my current coverage from them and got a quote of $878 for 6 months. That's $976 less than they charge me now. I called them and was told my policy started in 1985 was a different kind of account. Outrageous.
RALEIGH, NORTH CAROLINA -- I just got insurance with Travelers Insurance Company. I was happy with the rate until I made a stupid mistake of calling them to see whether everything is okay with the papers. It took like an hour of interview with the customer representative and somehow she decided to put my old roommate (I even don't know his name correctly) under my insurance. We were just living in the same condo with separate rooms and bathrooms, and I even did not know that he got a learner's permit long time ago.
I was frustrated with her adding him under my insurance without my consent. I will hopefully be able to cancel the insurance and get my money back. It would be hard though. I can't believe that these people are still in business. No wonder they do not accept credit cards since they are doing dirty business! STAY AWAY FROM THEM!!!
CHEVY CHASE, MARYLAND -- I have just had an experience with Travelers insurance that was not only frustrating but also profoundly unjust. One of their policyholders hit my brand new car when I was stopped. It was patently clear to the Travelers employee who came to look at the car that it was not my fault and yet I could not get Travelers to act on the claim. After driving around with a damaged new car for 2 and a half weeks with absolutely no cooperation from Travelers I had to go to my own insurance and pay the deductible. I am hoping that my insurance company manages to recover this money but given the Travelers uncooperativeness there's no guarantee that it will happen.