MERRICK, NEW YORK -- I am a Travelers customer for over 20 years. I recently priced car insurance from 3 companies and found out I am overpaying as much as $2500 a year. Yes that amount is correct and I have had 0 accidents, and between my wife and I drive 12000 miles a year. That's nothing. The best part is that one of the companies I checked was Travelers themselves. I input my current coverage from them and got a quote of $878 for 6 months. That's $976 less than they charge me now. I called them and was told my policy started in 1985 was a different kind of account. Outrageous.
RALEIGH, NORTH CAROLINA -- I just got insurance with Travelers Insurance Company. I was happy with the rate until I made a stupid mistake of calling them to see whether everything is okay with the papers. It took like an hour of interview with the customer representative and somehow she decided to put my old roommate (I even don't know his name correctly) under my insurance. We were just living in the same condo with separate rooms and bathrooms, and I even did not know that he got a learner's permit long time ago.
I was frustrated with her adding him under my insurance without my consent. I will hopefully be able to cancel the insurance and get my money back. It would be hard though. I can't believe that these people are still in business. No wonder they do not accept credit cards since they are doing dirty business! STAY AWAY FROM THEM!!!
CHEVY CHASE, MARYLAND -- I have just had an experience with Travelers insurance that was not only frustrating but also profoundly unjust. One of their policyholders hit my brand new car when I was stopped. It was patently clear to the Travelers employee who came to look at the car that it was not my fault and yet I could not get Travelers to act on the claim. After driving around with a damaged new car for 2 and a half weeks with absolutely no cooperation from Travelers I had to go to my own insurance and pay the deductible. I am hoping that my insurance company manages to recover this money but given the Travelers uncooperativeness there's no guarantee that it will happen.
OHIO -- I had Travelers Insurance as my auto insurance coverage from about 2000 - 2007. Mostly, I was quite happy with the premiums. I never had any accident claims, so I cannot comment on the claims service. However, I received a policy renewal notice from them in August of 2007, as I did every August as my policy always expires at the beginning of September.
Well, they had found that I had a non-accident-causing DUI on my record from December of 2004. I feared that it might eventually show up (there is nothing else on my record), and that I would almost certainly pay a higher premium. I understood that. BUT, they rose me from a yearly premium of about $1600 for 3 OLD cars (a decent rate) to a yearly premium of over $10,600!!! ...A rate hike of over 800%!! I about fell over in my chair when I saw that, and then had it confirmed on the phone. Even the Travelers rep was surprised!
For all of you drivers with a blotch on your driving record, I was able to secure HIGH-RISK coverage from Progressive Insurance Co for LESS than my REGULAR, NO RISK rate with Travelers ($35 per month less!). THAT almost made me fall out of my chair too! :-)
BALTIMORE, MARYLAND -- Danielle (who handled the claim) was extremely cordial, knowledgeable and able to answer my questions in great detail giving me comfort during a time a driver that had been found guilty on one DUI charge and had another case pending had collided with my car after speeding, driving recklessly and not yielding to my right-of-way.
Danielle, did a superb job holding up our end of the claim and quickly returning calls and emails. Having an insurance company like this by my side and my wife's side, really makes the difference. I work in the automotive field and will be the first to refer OR reinforce why anyone should continue to hold their policy with Travelers. A very satisfied and confident customer.
When I reported my accident, the rep. was extremely courteous and prompt. I reported on a Wednesday, took my car to the garage of my choice on Friday. They sent the estimate to Travelers the same day and Travelers called me back THE SAME DAY and told me to take my car in. And I took it on Monday morning and Travelers had already arranged for the rental car to pick me up, and I had my car back by Wednesday. So Travelers, and Enterprise, and the Chevrolet Center of Winter Haven, FL were all 3 incredible - all thanks to how ** handled my claim.
HUNTSVILLE, ALABAMA -- I have great credit, great driving record. All was going well and then they stated since my roommate who is disabled does not own a car but has a license has to be put on my insurance. I told them he had a heart attack and was on medication and would not be driving my car. However, they will not insure me unless a doctor gives them a note stating my roommate can drive. Got to love an insurance company that will not ensure you for having a disabled roommate. This tells me this company is a sunny day friend, and the first time something happens they will drop you. I will not be doing business with a company that denies coverage based on disablement.
LAWRENCEVILLE, GEORGIA -- Travelers has located their claims agents and Enterprise Rental centers within full-service auto repair centers. You drive your damaged auto to one place, get the claim settled, and drive out in the rental. Return is just as convenient. I brought in my daughter's car to a Travelers Concierge in the pouring rain. We drove into a huge garage bay. While the Travelers agent processed the claim the Enterprise agent drove the rental next to our car. We transferred items to the rental, signed the forms, and drove off. TIME: less than an hour! I'm 55 and have never had such an incredible experience. And co-location must also make good business sense.
DALLAS, TEXAS -- From my first phone call to my Travelers agent, I was given full attention and maximum courtesy. At every step toward repair, I was kept fully informed about process and schedule. Each individual was cordial, clean cut, informative, supportive. While the work was in progress, each step was reported to me, so I could plan my time easily. The final product looked like a new car, even to the attractive pattern of vacuum cleaner marks on the floor mats. And the final cost to me was only 2/3 of the car dealer's bid on the repair. It has been a long time since I was so very pleased as I was with this whole experience, both Travelers and Caliber Collision.
CALIFORNIA -- Just had an insurance claim processed for damage to my BMW which was rear ended on the way home from Thanksgiving with my family on the 5 freeway. Travelers adjusters and everyone were great is taking care of my claim over the holiday weekend, making sure I had a rental car immediately and an adjuster out to help expedite the repair of my vehicle.
I was able to use my own mechanic's recommendation of a body shop to use, which was important to me as a single women, feeling like I was dealing with people I trusted. The claim was paid and settled without any drama, and they are pursuing reimbursement from the other party's insurance. Highly recommend Travelers Insurance.