CHEVY CHASE, MARYLAND -- I have just had an experience with Travelers insurance that was not only frustrating but also profoundly unjust. One of their policyholders hit my brand new car when I was stopped. It was patently clear to the Travelers employee who came to look at the car that it was not my fault and yet I could not get Travelers to act on the claim. After driving around with a damaged new car for 2 and a half weeks with absolutely no cooperation from Travelers I had to go to my own insurance and pay the deductible. I am hoping that my insurance company manages to recover this money but given the Travelers uncooperativeness there's no guarantee that it will happen.
LOS ANGELES, CALIFORNIA -- Immediately after the impact of my Audi vehicle being hit from the rear, I called Travelers insurance, my carrier, and received instructions as to how to proceed to get a loaner vehicle, they arranged with 24 hours to have an adjuster come to my home to view the vehicle, and then offered suggestions of where to take the vehicle for repair; once I selected a repair center, the vehicle was picked up from my home by a flatbed truck, and repairs proceeded. Great service, constant follow up to keep me informed, thanks Travelers, I have my vehicle back in as new condition as when I first acquired the car.
BALTIMORE, MARYLAND -- Danielle (who handled the claim) was extremely cordial, knowledgeable and able to answer my questions in great detail giving me comfort during a time a driver that had been found guilty on one DUI charge and had another case pending had collided with my car after speeding, driving recklessly and not yielding to my right-of-way.
Danielle, did a superb job holding up our end of the claim and quickly returning calls and emails. Having an insurance company like this by my side and my wife's side, really makes the difference. I work in the automotive field and will be the first to refer OR reinforce why anyone should continue to hold their policy with Travelers. A very satisfied and confident customer.
When I reported my accident, the rep. was extremely courteous and prompt. I reported on a Wednesday, took my car to the garage of my choice on Friday. They sent the estimate to Travelers the same day and Travelers called me back THE SAME DAY and told me to take my car in. And I took it on Monday morning and Travelers had already arranged for the rental car to pick me up, and I had my car back by Wednesday. So Travelers, and Enterprise, and the Chevrolet Center of Winter Haven, FL were all 3 incredible - all thanks to how ** handled my claim.
HUNTSVILLE, ALABAMA -- I have great credit, great driving record. All was going well and then they stated since my roommate who is disabled does not own a car but has a license has to be put on my insurance. I told them he had a heart attack and was on medication and would not be driving my car. However, they will not insure me unless a doctor gives them a note stating my roommate can drive. Got to love an insurance company that will not ensure you for having a disabled roommate. This tells me this company is a sunny day friend, and the first time something happens they will drop you. I will not be doing business with a company that denies coverage based on disablement.
LAWRENCEVILLE, GEORGIA -- Travelers has located their claims agents and Enterprise Rental centers within full-service auto repair centers. You drive your damaged auto to one place, get the claim settled, and drive out in the rental. Return is just as convenient. I brought in my daughter's car to a Travelers Concierge in the pouring rain. We drove into a huge garage bay. While the Travelers agent processed the claim the Enterprise agent drove the rental next to our car. We transferred items to the rental, signed the forms, and drove off. TIME: less than an hour! I'm 55 and have never had such an incredible experience. And co-location must also make good business sense.
DALLAS, TEXAS -- From my first phone call to my Travelers agent, I was given full attention and maximum courtesy. At every step toward repair, I was kept fully informed about process and schedule. Each individual was cordial, clean cut, informative, supportive. While the work was in progress, each step was reported to me, so I could plan my time easily. The final product looked like a new car, even to the attractive pattern of vacuum cleaner marks on the floor mats. And the final cost to me was only 2/3 of the car dealer's bid on the repair. It has been a long time since I was so very pleased as I was with this whole experience, both Travelers and Caliber Collision.
CALIFORNIA -- Just had an insurance claim processed for damage to my BMW which was rear ended on the way home from Thanksgiving with my family on the 5 freeway. Travelers adjusters and everyone were great is taking care of my claim over the holiday weekend, making sure I had a rental car immediately and an adjuster out to help expedite the repair of my vehicle.
I was able to use my own mechanic's recommendation of a body shop to use, which was important to me as a single women, feeling like I was dealing with people I trusted. The claim was paid and settled without any drama, and they are pursuing reimbursement from the other party's insurance. Highly recommend Travelers Insurance.
MARYLAND -- I have found Travelers Insurance Company to be very cost competitive. The one claim I have made so far, shortly after I signed on with the company, involved my eleven-year-old Oldsmobile Intrigue which was flooded out in a low lying area during a heavy, day-long rain. Their adjuster took a good hour to inspect the vehicle. I was there so when he finished he explained that he could tell the car had been cared for and would have been in excellent condition had it not been for the flood. He gave me a settlement price that I feel was extremely fair and probably more than I would have gotten for the car had I sold it privately or traded it in.
The phone representative whom I spoke to about the process of getting paid even said that they would give me an allowance for the tires if I could produce the tire receipt. He was as good as his word, and I received payment in about a week. All in all, I was extremely happy with their handling of my claim.
No one wants to use insurance. I am 69 and I have been driving 53 years and I have had insurance with a number of companies. I have had Travelers for the past 15 years, homeowners and auto. I have had several claims and I have always been impressed with their speed, their system and most of all their professional staff. They are always helpful, caring and well trained. I would not consider changing companies. I find that they seem to think about their customers and their customers' needs. They make everything customer friendly. The repair shops seem to like working with Travelers as well. My Son has had Travelers homeowners and auto for the 15 years as well.