CANYON COUNTRY, CALIFORNIA -- I had to do my floors through Travelers. They sent me a check for the repairs but when I asked them to give me the accommodation for a week because the house is not in livable condition the supervisor did not contact me for 3 days and after that they denied. I do not think I should recommend anybody to get this insurance because when they asked me to sign up, they gave me the most expensive deal and whenever the time came up to pay back these guys they ripped me off.
KNOXVILLE, TENNESSEE -- My dishwasher was leaking and caused my hardwood floor in the kitchen to buckle as well as further damage in a downstairs bathroom. I contacted my home owners with Travelers Insurance. Most professional prompt and caring.
CHANTILLY, VIRGINIA -- A large tree fell on my house during Hurricane Sandy and heavily damaged an addition. The room had to be torn off and completely rebuilt. Travelers Insurance Company was excellent, fair and through in handling my claim and assisting me to find good people to do the repair work. I had no surprises related to this claim.
SACRAMENTO, CALIFORNIA -- My home was burglarized on May 21, 2013. I filed a claim with my insurance company, Travellers. The person who handled my claims is very friendly, professional, prompt and responsible, and I am very satisfied with her services. A bit comfort from an unfortunate event.
GLEN FALLS, NEW YORK -- Travelers is blatantly and fraudulently denying my claim for hail damage to my roof in spite of overwhelming evidence of such damage. In April 2008 every roof in my neighborhood sustained hail damage. All my neighbors (including the entire new townhouse development behind me) had to have their roofs replaced due to hail damage. Travelers admits I sustained hail damage… to the vents on my roof.
They have even sent me a check for $232.55 for "repairs due to hail damage." However, according to Travelers, the hail was very selective. While it damaged my vents, it did not damage my shingles. I can only assume thousands of little old men in derby hats were out there holding their red umbrellas over my roof... but not over my vents.
Travelers claims the damage to my roof was caused by "heat blistering," a condition resulting from inadequate venting... even though Travelers contradicts their own assertion by admitting I must have vents since these vents were damaged by the selective hail. Further, heat blistering damage would have to come from underneath the shingles, not from on top as the damage to my roof. Three roofers have given their opinions that I do not and could not have heat blistering, that the damage is due to hail.
I have submitted to Travelers 2 estimates from reputable roofing companies in this area which estimates assert that the damage to my roof was caused by hail, but Travelers continues to deny my claim. I am a senior citizen, female and single. I believe I am the victim of discrimination. I would like to make contact with other people who have had similar experiences with Travelers with the proposed goal of a class action lawsuit for discrimination and damages. If you have been thus victimized and fall into the above-referenced categories, please post to this website.
KNOXVILLE, TENNESSEE -- My wife and I had bundled auto (2 cars) and homeowners insurance with Travelers in Knoxville for ten years. We have never made a claim or missed a payment. Neither one of us has even had a traffic ticket in longer than that. We moved to a new house and gave Travelers our new information. Somehow they failed to activate the homeowners policy, so we were unknowingly uninsured for five months. They never attempted to contact me, and it was sheer dumb luck that I called about something else and found out.
Recently I got a traffic citation, and Travelers cancelled my auto insurance. "It's our policy not to insure anyone with a citation in the last five years" an underwriter told me. "We'll be happy to give you a quote in five years. Unbelievable! I asked if my wife's auto coverage would remain intact, and I was assured by two different representatives at different times that she was covered. Then they send me a large bill for changes to the homeowners policy... when I called they told me it was because our bundle had changed.
Screw that! I switched everything over to the new insurer that had my auto coverage. In doing so, my premiums dropped $1,200 a year! When the new coverage was in effect, I phoned Travelers to cancel the remaining policies... and was told that we had no auto policy, that they had cancelled my wife's insurance for MY traffic incident in MY car. I was never informed of that either by word or in writing. So she was without auto insurance for two and a half months. Although it's all in the past now, it still makes me livid to think how Travelers lied, cheated, and abused myself and who knows how many other customers.
HARTFORD, CONNECTICUT -- I would like to formally make a complaint against Travelers Insurance, Corporate Headquarters as the parent company, located in Hartford, CT. My complaint concerns consumer fraud along with consumer disrespect, derogatory treatment, negligence and discriminatory practices imposed upon me by Traveler's Insurance.
To briefly explain the situation, I had a home owner's protection policy for rental property with Traveler's Insurance for an estimated two years. During the first 15 months I had not rented the property out to tenants. Once the property was Renovate I rented it in December of 2010. The tenants were evicted for non payment of rent shortly after they moved in. After gaining access to the property massive vandalism had been done by the tenants causing extreme damage and destruction to my property. A criminal report was filed.
Travelers Insurance is not compliant with the terms of the policy they sold me. They have denied my claim using unrelated exclusions that were never presented in my policy and that do not apply to this situation. Travelers should not be allowed to create or add exclusions from other policies or from a corporate handbook and apply them to my policy or that of any other consumer in order to avoid paying on a claim. This constitutes insurance fraud. I was sold one thing and something different was delivered. Also if you check their sales and customer service department, along with the website, Travelers insurance marketing practices also lead to fraud in this case.
I have Travelers Home owner insurance through Geico. It's over 8 months since I had a house fire (January 2009) and to this day (9/30/09) Travelers still hasn't finished settling my claim. Travelers are so cold and unfeeling. I've been through a real tragedy, a hardship. I have not been able to live in my house these past 8+ months. The stress from all of this has been making me sick.
I made it this far only because of help from friends and family. I couldn't afforded to pay for the reconstruction / repairs myself but even if I could've I was told that I can't make repairs in case they need to re-inspect the property. So I'm at Travelers mercy, which they've shown me none. I've even filed a complaint against Travelers Insurance Co. and the adjuster with the NYS Ins. Dept. but all they did was forward my complaint to Travelers.
Travelers weren't concerned. It seems that the NYS INS. Dept. have no real power or they don't care. About 3 weeks ago I received partial payment for my claim, so I've started repairs. I hope by next month, before the winter comes, I'll be back home again and maybe the claim will be finally settled. Travelers are the worst insurance company I've ever seen. The Travelers agents seem caring at first when they want your business, but watch out should you have a claim. I learned the hard way. Once this claim is finally settled I'm changing Insurance companies. I've had enough.