PORTLAND, OREGON -- Have had this plan for years and made my first claim. The Travelers Insurance reps were very kind and professional. They gave me a fair value on the car which was a total loss and matters were handled in a very timely manner. I was 100% satisfied with how they treated me and handled my claim. And, the accident was my fault!
LAPLUME -- House was damage from a violent thunder storm. At 6 pm on a Tuesday a tree fell on the house and went through the kitchen ceiling, damaging the roof and filling the kitchen with water. By Thursday 4pm of that same week, the tree was removed, temporary repairs were made and I had a check in hand for the cost to all the damage repair!
BALTIMORE, MARYLAND -- We recently had a fire and we lost everything. Our entire house had to be gutted and rebuilt. We lost all our personal belongings. Travelers was very patient and helpful in the steps to rebuilding and starting over. They explained everything and helped us every step of the way. Any issues we came across, our agent was a phone call away and took care of everything for us (even if it wasn't his job).
YOUNGSTOWN, OHIO -- My home owner's insurance is with Travelers Insurance. We had a kitchen fire with smoke damage to the house. Travelers Insurance was absolutely great to work with. They gave us a fair estimate and promptly sent a check to cover clean-up and all repairs needed. From the initial phone call to make the claim until everything was back to normal, they were so nice and helpful. I can't thank them enough for making the whole process easier on us.
I had a Travelers policy for several years and luckily never needed to make a claim. I have had negative experiences with insurance claims of all types in the past....( no returned calls, begging, "lost mail", "the person I talked to quit"), so I wasn't sure what to expect. From the first contact with Travelers I was treated like a valued customer. People returned calls when they said they would. Showed up when they said they would, and did everything promptly and professionally. All of this was related to Tropical Storm Irene, I am sure they were very busy to boot. I am not in the habit of writing reviews, but I really was impressed with this Company. I think I received my check within 10 days of claim. I will continue to use this company even if it costs a little more.
I had a 100 year old tree fall in my backyard and it was HUGE, I called travelers during the storm and filed my report right away, they explained my coverage to me and gave me a claim #. I had an agent by the next day and a check was on its way not much later than that. I have had negative experiences in the past with other insurance companies, they just don't want to pay out on anything, I have had 2 claims with travelers and they are so supportive and there is no hassle. They paid a portion of the tree removal and for the repair of a fence that was damaged no hassle.
I suffered storm damage from Hurricane Irene and was afraid to call the insurance company because you hear such terrible things about insurance companies but, I took the chance on calling and am delighted to let everyone know that I got excellent service. Travelers was very concerned and took care of my claim very swiftly. They were all very informative, helpful, and caring. The claims representative came out to my house and made me feel very appreciated. Travelers is an excellent insurance company and I recommend them to everyone.