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Travelers Insurance Company - Page 3

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4.2 out of 5, based on 83 ratings and
121 reviews & complaints.


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Travelers Insurance Obtained Though Red Rock Insurance Group
Posted by on
Rating: 5/51
BIRMINGHAM, ALABAMA -- I had damage to portions of my roof when several large tree sized branches fell off of a 110 year old oak tree. I went to to Red Rock Insurance Group in Birmingham which represents various Insurers. We determined that TRAVELERS Insurance was the best choice for me and my home and car.

Travelers Insurance has been very quick, professional, and fair. I was amazed at how quickly they were able to turn a stressful problem for me into a painless experience. They helped me every step of the way and are quick to return calls and are great with follow up. I would like to recommend them very highly!
     
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Food Spoilage
Posted by on
Rating: 1/51
RICHMOND, VIRGINIA -- I had storm outage and called Travelers Insurance to discuss my loss for food spoilage. I have been a customer for over 6 years never filed a claim. The claim representative was so rude speaking over top of me not letting me get a word in. I had read the reviews and they were not good. I even decided to file a claim. I can't believe a claim for $400.00 or less they would give you the 3rd degree. I did email her supervisor and he agreed to speak with me to try to resolve the situation. I did not return the call after my experience with the claims rep, I decided it was not worth the hassle. I strongly believe these folks are just trained to denied claims.
     
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trmn8r on 2012-07-03:
The supervisor offered to speak with you to resolve the situation, which is what should happen when a disagreement with a CSR occurs. But you declined to take this claim to its conclusion.
madconsumer on 2012-07-03:
I too recently went through severe storm damage and made a claim to my insurer. after my deductible, I was offered a check on the spot. often times, depending on your deductible, it is not worth making a claim.
SirBigLou on 2012-07-03:
I did as well.
FoDaddy19 on 2012-07-04:
I'm in the RVA area as well. I just got my power back on today (it went out last Friday). We've had a couple long power outages over the past few years (some lasting as long as 9 days). What I ended up doing was buying generator to power the fridge/freezer, some lights, some fans, and some other devices. It has paid for itself in saved food two or three times over at this point. I highly recommend you look into getting one if possible.
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Posted by on
Rating: 1/51
Travelers canceled my home owners insurance because they said I the home owner was not living in the home. then I got a notice they canceled my auto insurance because they said I did not give them information about my daughter who lives in my home with me even though they just gave me notice that I did not live in the home where they just canceled my home owners.

Wow, I am confused and they are too and they don't care. They don't know what they are doing. This company needs to be investigated. I do not want insurance but the law says I have to. Now what do I do? The state insurance commission of Pennsylvania doesn't care either. It just keeps them working.
     
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frak on 2012-06-22:
I used an insurance broker to help find good policies for health, dental, life, etc. I'm assuming brokers also help with auto and home. Perhaps you can find one in your area.

Other than that, it sounds like it's time to find a new company - I'd ask my friends and family who they use. Then I'd search the Internet for leads. Personally, I would contact potential companies on the phone, so I could get quick answers.

One bit of advice: Do NOT fill out one of those generic "let's compare quotes" things - you will be swamped with cold calls. I would only do that "comparison" stuff if I knew I was am on a legitimate insurance company's Web site.
spiderman2 on 2012-06-22:
Did they say what occurred to make them think that you do not live in your home anymore? How old is your daughter and does she have her own insurance policy? What did the Insurance Commissioner say? You do NOT want to be without insurance or have one of the minimal insurance policies, which I think in PA is $15,000/$30,000. Anything over those damages in an accident and you will be personally responsible for the money. I live in PA and have had very good luck with Donegal Mutual out of Marietta.
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Thank You Travelers
Posted by on
Rating: 5/51
PELHAM, ALABAMA -- I had roof and some interior damage from hail from a terrible storm. I called Travelers Insurance and they sent a member of their crisis team to inspect the roof and ceiling. We agreed that Sunday was best day for her to come out. She was very professional and climbed all over the roof taking measurements and inspecting the shingles from various angles. When she came down, she explained the procedure, went to the car and printed a check. I was shocked that she was willing to come out on Sunday and shocked again when she handed me a check. I had a new roof on Tuesday, two days later. I sent the receipt/work order form to Travelers and soon I had the check for the total cost minus my deductible. I told all the neighbors about it and of course told them that I have Travelers Home and car insurance.
     
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Alain on 2012-05-12:
Traveler's marketing department surely appreciates your review.
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Would Not Recommend This Insurance Company to Anybody
Posted by on
Rating: 2/51
MARIETTA, GEORGIA -- I do not recommend this insurance company to anybody. I feel that they can create policies on the run, to avoid coverage of any claims. I had a bad window that had rotted due to bad weather. Travelers insurance turned this claim down on the pretext that it was a long term damage. As per the home inspection, the rotting has taken place in the last one year. A couple of years back, I had to change my roof that was bad for many years and I did not have any problems getting approval from Allstate insurance, when I was their customer. Allstate never gave me a reason that it was a long term damage.
     
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BigAl on 2012-04-23:
Sounds to me like you were very fortunate that Allstate paid for your new roof. Travelers would not be liable for your window replacement in my view. This definitely sounds like a maintenance issue. You can also lose your insurance due to poor maintenance of your dwelling.
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Old Fashioned Integrity
Posted by on
Rating: 5/51
DALLAS, TEXAS -- From my first phone call to my Travelers agent, I was given full attention and maximum courtesy. At every step toward repair, I was kept fully informed about process and schedule. Each individual was cordial, clean cut, informative, supportive. While the work was in progress, each step was reported to me, so I could plan my time easily. The final product looked like a new car, even to the attractive pattern of vacuum cleaner marks on the floor mats. And the final cost to me was only 2/3 of the car dealer's bid on the repair. It has been a long time since I was so very pleased as I was with this whole experience, both Travelers and Caliber Collision.
     
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Pick the right insurer
Posted by on
Rating: 5/51
GREENVILLE, SOUTH CAROLINA -- When hail damaged our roof, I did not respond to roofers walking the streets to churn up business, but rather waited for a reliable expert to inspect our damage. Confirming it was hail, we contacted Travelers Insurance, my carrier, and they responded promptly, professionally, and honestly in every way. They agreed and paid the claim very quickly, to our complete satisfaction. At the same time, a friend suffered a bit more hail damage than we, and she followed the same process, howbeit hers was not Travelers Insurance. Her company nit-picked the fine print of her policy (she didn't have damage on EVERY face of her roof) to deny her claim. What good is insurance if you choose a company that searches for ways to deny legitimate claims? I'm glad we have Travelers.
     
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Car wreck handled wonderfully by Travelers
Posted by on
Rating: 5/51
CEDARTOWN, GEORGIA -- We recently had to file a claim on a wreck and had a wonderful experience with Travelers Insurance co.. We had heard horror stories on how insurance companies were difficult to deal with on car wrecks. That was not the case with Travelers. They worked on the case which was supposed to have a turn around on every step of 48 hours but we received calls back within hours or 24hrs and had it closed out with a check in our hands within a week. We cannot say how pleased we are to have an insurance company that makes it easy to deal with than you can imagine. Thanks Travelers
     
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ok4now on 2012-02-25:
Good post. It's reassuring to know that there are some honest insurance companies that take care of the customer. You would never get this level of service from "Allsnakes" They advertise heavily wanting your premium payments then offer excuses when you file a claim.
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Travelers Insurance Service is excellent
Posted by on
MARYLAND -- I have found Travelers Insurance Company to be very cost competitive. The one claim I have made so far, shortly after I signed on with the company, involved my eleven-year-old Oldsmobile Intrigue which was flooded out in a low lying area during a heavy, day-long rain. Their adjuster took a good hour to inspect the vehicle. I was there so when he finished he explained that he could tell the car had been cared for and would have been in excellent condition had it not been for the flood. He gave me a settlement price that I feel was extremely fair and probably more than I would have gotten for the car had I sold it privately or traded it in. The phone representative whom I spoke to about the process of getting paid even said that they would give me an allowance for the tires if I could produce the tire receipt. He was as good as his word, and I received payment in about a week. All in all, I was extremely happy with their handling of my claim.
     
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Alain on 2011-11-27:
According to a survey from http://insurance.freeadvice.com/reviews/158
for Travelers auto insurance in Maryland: 36% extremely satisfied, 37% very unsatisfied, 7% somewhat satisfied, 13% very satisfied and 7% unsatisfied.
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Fast, Great, Super Nice Agents And Adjuster
Posted by on
TENNESSEE -- It is my pleasure to be ask to review my settlement with Travelers Ins Co. They were very fast, nice not to mention very generous in closing my claim. Also the ones involved were very much a lady or gentlemen which ever I was speaking with. Just can't say enough about this great company and also the backbone of the company, their employees.
     
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