After sustaining hail damage, I filed a claim with this company. They promptly and fairly handled the claim in a very professional manner. They were friendly and respectful. I would recommend them based on my experience in submitting a claim. Add reply
I Work There and It Sucks
KNOXVILLE, TENNESSEE -- Their computer systems are NOT reliable and NOT user friendly: programs are extremely slow, freeze, and continually crash; multiple programs & systems are used when they could be combined and streamlined; ... read full review2 Replies - Latest reply on 08/16/2013
I was involved in a minor car accident where the other party ran a stop sign. After the police completed their report, I notified my Issuance Company (Travelers Insurance) and explain to them what happened. My information was taken, police report was submitted and the rest was history. In less than 5 business days I had my car back from the shop and was reimburse for my deductible. 1 Replies - Latest reply on 05/18/2013Add reply
The very best in the Insurance business and great customer service. Add reply
PORTLAND, OREGON -- I was involved in an accident and everyone I dealt with at Travelers Insurance was absolutely wonderful and made a very stressful situation as easy and seamless to resolve as possible. I've never had such positive experiences with an insurance company in any capacity.
1 Replies - Latest reply on 05/10/2013Add reply
All calls were returned in a matter of a couple of hours, not days as I expected. Email updates were sent regularly as well as unsolicited follow up calls both to tell me what was happening and to check to see if there was anything else I needed.
The service is the kind I would expect at a five star resort, not an insurance company and I could not be more happy with my choice.
Grout in shower started to crack. Then, floor had a dip in it. Called Travelers Insurance they came right out and gave me an estimate. I called Greer Flooring they came right out gave me their estimate. We discussed a little difference it was agreed on and the work was completed to my satisfaction. 2 Replies - Latest reply on 05/10/2013Add reply
I receive a fantastic service from travelers ins. , Thank you very much for making very easy all the claim process, I have an a+ satisfaction and I have recommended to my friends as the best company ever seen in my entire life as I represented before as a insurance broker different companies and I repeat this is the best in car insurance. 1 Replies - Latest reply on 05/09/2013Add reply
When faced with a disturbing accident this companies employees always make you feel that they are there for you Add reply
Travelers and their agent were very good to me. The agent Mr. Brad Dupuis was very professional and very efficient and absolutely honest on everything. He never told me a lie. 2 Replies - Latest reply on 04/17/2013Add reply
WASHINGTON, DC, DISTRICT OF COLUMBIA -- I was very happy for nearly 10 years with my State Farm Home Insurance. But, before renewing my insurance I decided to call around. I called GEICO, my car insurance, to see if they had a better deal and they did via Travelers. I signed up and they said that they needed to come out an inspect to make sure that I did indeed have 2 separate utility meters because I have a 2-family historic Victorian row house.
1 Replies - Latest reply on 04/16/2013Add reply
Well, today, after the inspection, I got a letter in the mail saying that because I had a tar and gravel roof and my cast iron front stairs had some damage I would need to replace/repair these in the next 65 days or else they would jack up my premiums.
I had no idea that they were looking for this (and the inspector never went on top of my roof) or that the price could change if they found things they considered problems.
I've already called State Farm to see if I can come back.
BEWARE of home Travelers' inspectors who say they are coming to inspect one thing and then inspect something you have no idea about that could cost you thousands of dollars to change or elevated premiums.
An area of approximately 550 square feet of our home was flooded due to a ruptured water supply line. Travelers Insurance was very efficient and pleasant to work with in getting our home restored and back to normal. 1 Replies - Latest reply on 04/05/2013Add reply
MONTICELLO, NEW YORK -- I admit that I am skeptical about insurance company service. This was the first time in 30 years that I made a claim with Travelers on damage to my home caused by broken pipes in the middle of winter. A very professional team responded immediately despite the large number of problems in the area and advised me on the mitigation required, ripped out my bathroom and kitchen and provided an estimate on the cost of repairing the damage. I had a check to cover my costs within three weeks of the event. I was impressed. 2 Replies - Latest reply on 03/21/2013Add reply
Your personnel were efficient, pleasant, and timely. Add reply
Great from start to finish, piper was on it too make sure everyone else was doing there part. Add reply
GLENDORA, CALIFORNIA -- My experience was very pleasant. They were prompt, polite and efficient, and made every effort to get my car fixed promptly and efficiently. It was a little slower than they had anticipated, but the garage had to wait on a part, for one thing, but they did a nice job. They couldn't get the exact part on some of the metal trim because it is an 03, so they had to improvise on some of it, and did a very nice job matching it. I would recommend them to anyone.
The representatives of Travelers Insurance that I dealt with following my accident (my fault) were wonderful. My claim was handled in a fast, fair and efficient manner by very friendly people who I felt actually cared about what they were doing to help me. I can't thank them highly enough or recommend them strongly enough. 1 Replies - Latest reply on 02/28/2013Add reply
I received my auto renewal from Travelers Lake Ins Agency Inc, 653 S B St, Ste 200, Tustin CA 92780. It had increased $499 for the annual fee. My auto is 5 years old, with 38,000 miles and I have no tickets or insurance claims. This seem extremely high and the agent could offer me no advice.
3 Replies - Latest reply on 02/22/2013Add reply
Travelers Insurance provided the level of Service you usually do not find in the handling of our Storm Damage Claim. They did an excellent job from start to finish in helping us get back to our home with prompt & efficient service. Add reply