Travelers Insurance Company Consumer Reviews - Page 6

RICHARDSON, TEXAS -- Management waited 3 weeks into November to change the employee's bonus structure for October. Hundreds of employees received an email the day before Thanksgiving stating they weren't getting paid what they had been told. The loss of pay ranged anywhere from $200-$2000 per person. For most people this was income they were relying on to pay bills, use for the holidays, or have already spent.

They are using storm Sandy as the reason for the pay decrease but the storm hit at the end of October. If the pay decrease was necessary, why was it not communicated to the employees at the beginning of November instead of three weeks into it?

It's not the first time management has pulled something like this, but it is by far the worst. This is highly unethical and should be illegal. Travelers is not the company I thought I have been working for, nor is it a company I would ever recommend.

FORT WASHINGTON, MARYLAND -- No wonder their insurance is cheap compared to others, that's because it's the worst you can think of when it comes to services and getting your claim resolved. I had a water linkage in my home on August 3rd, and today is November 1st and yes, the claim has still not been resolved.

First of all, their claim agents never return calls or emails, and never give you updates on the status of the claim. Its been a fight and struggle trying to get updates on the claim. They informed me that the claim was approved, started the first phase of work and once the received estimate from the contractors on the second phase they refused to cover. For those thinking of travelers as their insurance, all I can say is good luck... cause when you do need them, they are never there. Cheaper is not always better.

GEORGIA -- As a small business we obtained work comp insurance from Travelers. Although in the same business for 37 years, because we formed a new incorporation Travelers considered us a "new business" and charged us 47% on the wages. According to the Georgia State insurance commissioner, the rate should not be more than 23%. Travelers promise was that after they ripped me off for 3 years the rate could drop to about 19%.

After paying these outrageous rates for 2 1/2 year one of my employees got injured. We filed the accident to Travelers and before we even got any correspondence on this accident, we received a letter that they had canceled my coverage 4 months prior, although I received a request for payment for that year, after their so-called cancellation ​notice, paid it in time and my check was cashed by Travelers.

We went to court and the judge ruled we complied, paid in time and did have coverage, Travelers appealed this decision of which we don't have a decision yet. As soon as we filed the claim, Travelers put us on the "non-compliant" list disabling us to obtain insurance from a different carrier. Resulting in having to close my business and 8 people losing their income. Travelers insurance is a dishonest, lying, unprofessional and crooked insurance company. Stay away from them and report any negative experience with them to BBB, insurance commissioner of your state and sites like this.

Tavelers Insurance of St. Paul's offers a cheap limited Liability insurance that will cost you out of pocket. Why? They have a strategy of not responding to claims at all. They ignore and don't call back. They are not in the office and other excuses to not recognize a claim. This adds cost to the Attorney's and filing fees, and other costs for this reason.

So, guess who pays? YOU!!! When people lose their income and can't afford their bills, they will come after you. Promise. So, if you think you are saving money, you are better off parking the car and walking. This is an FYI. Think about it before you go cheap. It costs too much.

HOUSTON, TEXAS -- On February 5, 2003 I was driving near downtown Houston. Suddenly I was hit from behind, and my head snapped forward. I saw that a guy in a Time Warner Cable van had hit me. He apologized to me, admitting that he had not been looking where he was going. I received whiplash as a result, and I've been seeing a chiropractor ever since.

The whiplash screwed up my jaw, and now it's locking up. It's painful to chew or even talk. The pain is so bad that sometimes my whole head will just ache. My chiropractor bills thus far are $1,150. When I told the insurance lady from Travelers Property Casualty, Beth McConnell, that I was interested in a settlement, she told me they would only give me $500 over my medical bills.

I told her that this hardly seemed fair, because I have the inconvenience of having to see the chiropractor regularly, not to mention the chronic pain in my jaw. She was very unsympathetic, telling me that I would most likely not even get the medical bills paid if I took it to court. I'm not asking for a massive amount of money. All I want is what's fair.

RICHMOND, VIRGINIA -- I purchased a homeowners policy from Travelers back in 2011 and thereafter properties were stolen from my home. Travelers refused to pay in bad faith the claim and said because I am a member of an LLC, who sold to me the properties and gave me written receipt for same and that I had to get proof of purchase from SPRINT which I did. But, when I got the proof from SPRINT the items were more than they expected and around and about $20,000.00 more than my original claim were, then **, the claim adjuster offered to settle my claim for the amount of the receipt from my LLC, because it was much lesser.

When I refused the offer as not being full compensation for my total loss the Travelers after the closing of their investigation wanted me to submit to an examination under oath "when my policy clearly states if we or you fail to agree on the amount of the loss either my demand an appraisal of the loss" which I did demand an appraisal of the loss but Travelers refused in bad faith to follow the terms and condition of my policy.

Travelers canceled my homeowners insurance because they said I, the homeowner, was not living in the home. Then I got a notice they canceled my auto insurance because they said I did not give them information about my daughter who lives in my home with me even though they just gave me notice that I did not live in the home where they just canceled my homeowners.

Wow, I am confused and they are too and they don't care. They don't know what they are doing. This company needs to be investigated. I do not want insurance but the law says I have to. Now what do I do? The state insurance commission of Pennsylvania doesn't care either. It just keeps them working.

GREENVILLE, SOUTH CAROLINA -- When hail damaged our roof, I did not respond to roofers walking the streets to churn up business, but rather waited for a reliable expert to inspect our damage. Confirming it was hail, we contacted Travelers Insurance, my carrier, and they responded promptly, professionally, and honestly in every way.

They agreed and paid the claim very quickly, to our complete satisfaction. At the same time, a friend suffered a bit more hail damage than we, and she followed the same process, howbeit hers was not Travelers Insurance. Her company nit-picked the fine print of her policy (she didn't have damage on EVERY face of her roof) to deny her claim. What good is insurance if you choose a company that searches for ways to deny legitimate claims? I'm glad we have Travelers.

ERIE, PENNSYLVANIA -- I have had Travelers auto insurance for over 13 years and have only had a few broken window claims that they handled quickly, with exceptionally courteous service. However, I had purchased my home about 4 years ago and have never had any home claims. Recently, we discovered that items had been stolen from our home. Of course I had no idea as to what to do. I call Travelers and they explained every step that I needed to take, i.e., call the police and file a report, make a list of items missing, find any receipts for the items I could and submit the list and receipt via fax.

I followed the instructions and spoke with another representative who walked me through their processes and within 2 weeks, had a check covering the losses. Travelers has the best customer service agents that I have ever dealt with. No automation and the representatives are located in America and speak English. No better insurance service exist in my book. I strongly recommend Travelers to anyone seeking an insurance provider.

My basement got quite wet during the hurricane so Travelers came out to inspect. The inspector spent about two hours(!!) drawing a map of my basement floor where the carpet was and taking photos of everything. I finally heard from them much later saying nothing was covered. I'm told that the only way water damage is covered is if you have a sump pump which failed. Why did they bother coming out instead of just asking if I have a sump pump if that's the rule? Makes no sense.

And on top of that, my sister also had water damage from the hurricane and got everything approved and she also has Travelers! What's up - different rules for different agents? I'm so annoyed. 13 years of paying and this is my first claim and now they say it's denied.