Travelocity Vacation Packages Consumer Reviews - Page 2

I've ALWAYS used Expedia but saw a savings of $100 and thought "Why not? My wife just buys more stuff." Right? Their commercials say they will match the lowest price. Big mistake! All online booking companies are not equal. I don't have the desire to go into the details but I'll never use them or their Indian support staff again. It is what it is!

Booked a last minute getaway package with Travelocity and didn't receive a confirmation. Had a hard time getting customer service, checked the bank, I was charged twice for a vacation package. After 4 hours I finally got a live person in customer service. I was told that they had no record of my booking a vacation package after speaking to numerous supervisors they finally found the transactions. I was told the charges would be reversed in 3 weeks. Now my getaway vacation is dead.

I called Travelocity to book my vacation. The lady on the other end seemed not to understand English and I wasted approx 1 hr with her. Then she said she got kicked out of the system and when she logged back in the price was higher by $300 (in 1 minute). I went online and could see the package I wanted at the cheaper rate and told her I would book it myself, which I did and had no problems.

We made a reservation for vacation in Hawaii. The transaction didn't get through because it was huge amount but they took half of the money from me. When asked each agent has their own answer - no consistency of information. Horrible customer service.