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Horrendous!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- Never use Travelocity! They are so bad I don't even want to talk about it! I have been planning my trip for a week, on the internet all day, trying to find the best price, room and flight. I finally got to the part where I can enter my credit card information and as soon as I clicked submit, two separate credit authorizations placed on my bank card before even booking my trip, before getting an itinerary number, and before even charging me the amount for the trip! One authorization hold for $3,992 at 4:00 a.m.! Then another authorization hold, four hours later for $3,992! My trip was only supposed to cost $7,500. My trip never got booked, my trip never even got charged for the $7,500!

Travelocity representative, of course, tried to give me some reasoning for this; they never fixed the issue. Instead, they put another authorization hold on the account! They don't know how to fix the issue, they keep reading me a script over and over like a robot about "the authorization is a temporary hold that will be lifted in 3 business days." 3 business days? I spent a week planning this trip; prices change everyday! Now Travelocity is telling me I have to wait 3 business days for the authorization hold to be lifted!

I told them I want my same prices honored that I spent time picking out, they told me "Without an itinerary number, the costs cannot be guaranteed." They told me I should call my credit card company and have them increase my daily limit to $11,000 so I can still book the trip. They wanted me to still book the trip with two credit card authorization hold on my card! Are you kidding? No! Not only will I not book the trip through Travelocity, I will block that website from my internet browser so I never, ever have to see it pop up on my browsing session, ever again!

This was a 7-hour issue!!! It's 11:26 a.m. and now I'm on the phone with the credit authorization removal company so I can have my funds back! Never use Travelocity!

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Never Use Travelocity - Poor Service Booking Hotels
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

November 9 was our anniversary. We booked a trip to Vegas to enjoy the weekend. I got on Travelocity (first time using it) and found what I thought was a great hotel in Vegas - "The Palace Station." Ratings had the hotel at 4 out of 5 stars. The day comes and we take off for the road trip to Vegas. When we get there we check into the hotel. First thing the guy behind the counter says is "Do you want to upgrade your room for 50.00 more a night?" I was like "No thank you my room will be fine" (remembering what the pictures looked like on Travelocity). He looks at me and with an attitude he said, "OK suit yourself," tosses the keys on the counter and walks away.

Well I wasn't going to let a pencil neck moron like that ruin my trip, so we walk towards the rooms to see them. Walked through the casino which smelled like a pissed-on ashtray. We get to the hallway that leads to the rooms and I noticed that it's the back alley of the hotel. We walked past the loading docks and the dumpsters to a hallway where it smelled like a porta potty was tipped over. We get to the room and open the door and there are 2 full beds squeezed into a room that's about 10 ft long by 8 ft wide. RIDICULOUS! By then I was pissed!

I headed for the front counter and told the lady there I was not happy at all with the room they had given me and it's not what I paid for. She replied with "OK I have another room for you. It's 3 doors down from the one you have now." I FELT LIKE I WAS GOING TO EXPLODE! Went to check the next room, even worse. I walked back to the counter again and told them that I was not staying in that room and that I would call Travelocity to help me make this right and the manager replied with "OK. I'll check you out right now and I need you to leave." My Vegas trip was ruined thanks to Travelocity and The Palace Station Hotel! Bottom lines learned was to always use Expedia!

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Don't Buy the Travel Insurance!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Booked a flight in April to go visit my father in June 2013. Would be our last vacation together as he was diagnosed with terminal cancer. Took out the travel insurance from Travel Guard, in case I would need to cancel my flight due to his failing health or death. End of May, Dad's health declined rapidly. He called and asked me to cancel my trip. He was hospitalized for a couple of weeks, then put in a convalescent home where he later died on July 4, 2013.

I contacted Travel Guard at the end of May and filed a claim after cancelling my non-refundable flight through Travelocity. Travel Guard sent me a bunch of forms to fill out, one of which was to be filled out by a physician. I explained to them that it was NOT the person traveling that had health issues, but the person that I was going to visit. They wanted my father's physician to fill out the form & include the diagnosis, date of diagnosis, and reason for cancellation of travel plans.

My father's Dr would not fill out the form for legal reasons; the form specifically asks why the Dr requested the patient to cancel their travel plans & my father was NOT the person traveling. The Dr did type up a letter listing my father diagnosis and when it was made. I included this and a letter of my own stating WHY the Dr wouldn't fill out the form and explained that I was the person traveling, NOT my father. This was not good enough for Travel Guard. They sent me the physician's form again, and said it would need to be filled out in its entirety. And they also needed my father's signature! He died before I could get it. Then they closed the claim without notifying me.

They obviously couldn't wait for me to get the POA papers sent to them. Sorry people, but it takes time to get all the legal stuff done when someone dies! I felt like Travel Guard made me jump through hoops to get my $$$ back. I don't think the claims dept read my letter or my father's attending physician's letter. The form even asked for my father's social security #. Why would they need that?!? Trying to get money from a dying man?

I ended up taking the credit from my previous trip on Travelocity, which included a $150 fee and booked another flight to spread my father's ashes. I will never book a flight through Travelocity or use Travel Guard insurance again! Better to book directly from the airlines.

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Travelocity Stinks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This is a long story. Please take the time to read it all, because I need your help. I have a friend, Nikki, who got ripped off by Travelocity. She was trying to get home to see her elderly and infirm father in Malta. And she saved and saved for a long time and bought her ticket from Travelocity. When she filled out the info on the Travelocity site she put in her name on her ID as instructed and paid her money, (it costs nearly 3,000.00 one way, so she saved for a long time).

When she got to the airport the airline told her to call Travelocity and have them change the ticket to her maiden name, as listed on her passport. They said they do it all the time and it would be fine. She stood at the kiosk for 3 hours talking and waiting on Travelocity. While she was on hold the Airline said, "This is ridiculous" and they even tried to tell the dingbat from Travelocity on the phone what to do.

But as a result of Travelocity's lack of customer service and action, Nikki missed her flight. And the one after that, and as a result was sent home having been told by Travelocity that because she missed her flight they will not offer a voucher for travel the next day and she will not get a refund either because their policy is that if you miss your flight you forfeit all money. Since this happened last week, her dad has had a stroke. She needs to get home to see him before it's too late. I have been ripped off by them also, a few years back. I wish I could give negative 5 star rating.

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Horrible Experience With Travelocity
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

First Travelocity quoted one price, then I was confirmed at a different (higher) price, then I was charged another different price. I have been attempting to cancel my trip (plane, auto, hotel) on the Travelocity website for 2 days to no avail. The Travelocity website does not work. It instructs you to use navigation buttons that do not exist on the site. The site also does not have a phone number.

When I was able (via GOOGLE) to track down a phone number for Travelocity, I received a voice mail that said the wait time to speak with an agent was 57 minutes, AND there was no callback option offered. Need to travel...do not USE Travelocity. Sorry I didn't check online reviews for Travelocity in the first place. Had I done so, I would never have used Travelocity. I am still trying to cancel my reservations!!!

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The Old Bait and Switch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After booking a trip on Travelocity.com where I agreed to a hotel and air price, I received an email stating that I will be charged an additional 200 for the trip for resort fee. This was absolutely not made clear before I purchased the trip. There is mention on the hotel site, further down on the page of a POSSIBLE resort fee that your room doesn't cover but this is not clear as to how it is decided who pays or that it is mandatory on ALL rooms. When I clicked on the room to book it and was given the final room price, no mention was made of ANY additional fees. This is back dooring a customer, it is fraudulent! This should have been made clear to me during my room selection.

When I called Travelocity they stated ALL resorts have these fees... I travel all the time and have never encountered this problem. They are misrepresenting the price of the room to the consumer and then telling the consumer it is fine to charge additional fees after the purchase. I spoke with two female reps and a male supervisor (mostly an hour and a half of me being on hold). I was hung up on twice during this time, the last by the supervisor.

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Didn't Honor Coupon
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Travelocity sent me a 15% off coupon for being a good customer, so I used the coupon. I have used their site many times. This time, I keyed in the code within the expiration date, and the screen flipped to payment verification without my review. They charged me a non-refundable $725 fee, when I expected the discounted rate to be about $620. THEY SENT ME THE COUPON, I DIDN'T ASK FOR IT OR SEARCH IT ONLINE. I called customer service and the man "called to the hotel to try to get a refund," but couldn't now honor my coupon! DON'T FALL FOR IT! Those coupons can be scams! Take me off the email list Travelocity!

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Bad Customer Service - They Hang Up on You.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I was ready to book the vacation. I already selected the hotel and flights and was on the page that asked me if need transportation from airport to hotel. I called to ask a question - "How much does it cost to get a taxi from airport to Grand Bahia Principe Punta Cana in Dominican Republic." I was talking to Francine. She wanted to know when I was traveling, how many people, etc. She wanted to book the trip. After I told her that all I want to know is the cost of the taxi, she hung up the phone. I will not be using Travelocity to book my vacation. This is no way to treat your customers.

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Unwilling to Refund for Cancellation Within Cancellation Window Per Hotel
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- Travelocity has an interesting way of confirming reservation cancellation. I booked a room for a Friday check-in at the Clarion Hotel in Richmond which has a 6 pm the day before arrival cancellation policy. I canceled the reservation through Travelocity on Thursday morning and received an email from Travelocity confirming the cancellation. The email was sent Thursday, November 14, 2013 9:33 am, according to Outlook.

When the charge appeared on my American Express, I contacted them and they said they had no way to confirm their own cancellation confirmation despite the fact that I had sent an email with a screenshot of their cancellation email. They said they had to refer it to their technical department to confirm when the cancellation was received so they could contact the hotel. I was instructed to send them an attachment of the email which they would provide to their technical department.

WTF? I have to send them a copy of their own cancellation confirmation attached as a file? Seems like they would have figured out by now to assign a cancellation confirmation number to all cancellations, unless of course, they are not accustomed to providing refunds for canceled reservations.

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Worst Airline Booking Company EVER!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I initially booked a flight online with no issue. But when I had to change flight itineraries it became a disaster. I needed to change reservations/flights. So right off the bat I got hit with a $200 per ticket change fee! Then after 2 days, 4+ hours on the phone, being disconnected 4 times, making 3 different bookings, I got a new reservation.

The reason for the 3 bookings is they told me that each booking had an "error" in the system that caused them not to go through. That error was the inexperienced operator you have to deal with. My previous booking that I had to cancel was made into a credit that I could only use with Travelocity and I could only apply it by calling them. I tried 3 times to apply the credit, which the operator said it was applied, and all 3 times it wasn't. Until I got an operator that could speak English and understand what I needed. If you have to call them for any reason, expect a 1 hr call minimum. Absolutely the worst customer service EVER!!!

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Travelocity Rating:
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1.1 out of 5, based on 48 ratings and
143 reviews & complaints.
Contact Information:
Travelocity
4200 Buckingham Boulevard MD 1400
Fort Worth, TX 76155
1-888-709-5983 (ph)
www.travelocity.com
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