ATLANTA, GEORGIA -- I booked a hotel room using Travelocity and when I got there, they said my room was not available. The room I booked was on the 42 (out of 47 floors) and they put me in a room on the 27th floor. The hotel told me that of course, there was a price difference in the price of the room I stayed in and the room I paid for but they said I needed to contact Travelocity for the refund. After waiting for literally 59 minutes on the phone with Travelocity (I took a picture of the call duration), they told me that they could not do anything for me.
Terrible experience and I will NEVER book through Travelocity ever again. I hope this review get published as a way to save other people from the terrible experience I went through.
LAS VEGAS, NEVADA -- Horrible!!! Warning stay clear of this site!!!! Never use their service. Unethical, corrupt and A SCAM!!! Totally disgusting and evil treating of its customers. This is the worst site ever. Will never use again. I come from a large family and have informed all and friends and will continue to do so with everyone I come in contact with about this situation. I have never given any site a review but the despicable service I received from this company from the first agent to the manager on to Corporate Office.
I booked a vacation package as they call it with the flight, car rental and selected the insurance because my mother was ill in the hospital and a chance that I wouldn't make it in time. I saved a screenshot of the final "Thank you for booking with Travelocity" which showed the total amount, and printed my itinerary which showed the same total amount. I received an email which showed the same total amount. Three different items showing the same amount which as I calculated before hitting the final purchase button was the cost for the flight, rental car and insurance seems like it makes sense. Wrong!!!
My mother past before my travel arrangements so I called to cancel and guess what, Travelocity informed me I didn't purchase the insurance. Hmmm the agent said "Well the total cost adds up to it but we only show we charged you for just the flight and rental not the insurance." I spoke with several people and they said things like "Maybe you selected the insurance then deselected before you clicked to make the final purchase" or "clicked on and off the insurance several times to create the error of showing my total price equals $49.00 more than the flight and rental car."
Then I was informed later by corporate that the insurance was not selected and also informing me I encountered some errors which is why the total purchased showed $49.00 more than it should. Of course informing me again that I wasn't charged. Really Travelocity, well the charges didn't show up on my account until the day my mother past which was 3 days later. I even mentioned to the corporate person well if I would have booked this package and the total amount would have showed what it should have been of course sending up a red flag. I would have called to inquire stating I selected the insurance but it didn't process could I add now.
Well she informed me in that case I still would not have the insurance. Hmmm. With all the emotions I am going through at this time in grieving then to deal with a so called merchant that doesn't want to own up to their system error was too much to bear, of course I lost it. WHAT A SCAM!!! Steer clear, totally unscrupulous and dishonorable, and DOESN'T DESERVE YOUR MONEY.
I have been using Expedia for many years, and I have always been happy with them, but the hotel I wanted to book was not available on Expedia so I decided to try Travelocity. It was my biggest mistake. When I book the hotel online, everything seemed to be fine. I received a confirmation with the total and breakdown of the charges. When we were checking out from the hotel, we were charged a resort fee which is $210, which is a standard procedure for every resort. When we got home, we looked at the Travelocity bill and realized that they also billed us the resort fee.
We called back to the hotel and talked to the manager. He explained to us that Travelocity is not allowed to charge us the resort fees, and that we should call them up and they must reimburse us. Since then, we have been in touch with them 3 times. The first time is when we called, they denied that they charged us. We told them to open our confirmation and to see that it clearly says we were overcharged $210. They admitted their mistake, and asked us to write an email to their customer support, and we will receive our credit back. That is what we did. 2 days later, we did not receive any response, so we called them up and talked to a supervisor.
After being on hold for 17 minutes, we finally got a hold of the supervisor who even refused to give his last name. He only gave us his first name which was **. He was extremely rude and told us that if we want our money back, we should call our credit card and dispute the charges. Never again will I use Travelocity or recommend them to anyone.
HOUSTON, TEXAS -- I booked a one-way international ticket 5 months in advance. Since I was unsure whether or not I would be able to take that ticket, I purchased the insurance which advertised itself as being 100% refundable. I could not take the flight I booked. I called Travelocity attempted to cancel the ticket for a refund, since I had purchased insurance, but was advised I could only cancel a ticket and get a refund if I was a) part of a military deployment or b) was sick and could provide a medical note.
There was no way I could get around this restriction, and I advised them the way they advertised their insurance was deceptive. They said they would take my comments into consideration. I then spoke with a supervisor. The supervisor advised me I could change the ticket to another flight with the exact departure location and exact arrival location as before. I did not plan on having another itinerary with the same in departure location and arrival location, so I declined that option. They did not advise me that I could change the flight to any other booking. I canceled the flight.
I called back in the next day, remembering about credit from the airline. They advised since the ticket was canceled, only the airline - Singapore Airlines - could attempt to re-book/give credit for the ticket. I called Singapore Airlines. They found my ticket, it showed as being an open-ended ticket now. They said they could not alter the ticket, because it was booked by Travelocity. They advised me to call back into Travelocity and have them alter the itinerary.
I call Travelocity (third time), explain the situation to another supervisor. They say Singapore Airlines' system must be mistaken, that the ticket is, in fact, canceled and there is nothing they can do. They advised me to double-check with Singapore Airlines. I call Singapore Airlines (2nd time), they confirmed they still see my ticket, but that there is not an arrival or departure date. They advised me to have someone from Travelocity call in to Singapore Airlines, with myself still on the line, and then have the ticket get re-booked.
I call Travelocity (fourth time), speak with another supervisor, this time I was on hold for an 1 hour. Supervisor never came on the line. The previous times I only had to wait 3-5 minutes. I heard someone click in a couple of times, but I was clearly being ignored. Do not do business with Travelocity.
LAS VEGAS, NEVADA -- Never use Travelocity! They are so bad I don't even want to talk about it! I have been planning my trip for a week, on the internet all day, trying to find the best price, room and flight. I finally got to the part where I can enter my credit card information and as soon as I clicked submit, two separate credit authorizations placed on my bank card before even booking my trip, before getting an itinerary number, and before even charging me the amount for the trip! One authorization hold for $3,992 at 4:00 a.m.! Then another authorization hold, four hours later for $3,992! My trip was only supposed to cost $7,500. My trip never got booked, my trip never even got charged for the $7,500!
Travelocity representative, of course, tried to give me some reasoning for this; they never fixed the issue. Instead, they put another authorization hold on the account! They don't know how to fix the issue, they keep reading me a script over and over like a robot about "the authorization is a temporary hold that will be lifted in 3 business days." 3 business days? I spent a week planning this trip; prices change everyday! Now Travelocity is telling me I have to wait 3 business days for the authorization hold to be lifted!
I told them I want my same prices honored that I spent time picking out, they told me "Without an itinerary number, the costs cannot be guaranteed." They told me I should call my credit card company and have them increase my daily limit to $11,000 so I can still book the trip. They wanted me to still book the trip with two credit card authorization hold on my card! Are you kidding? No! Not only will I not book the trip through Travelocity, I will block that website from my internet browser so I never, ever have to see it pop up on my browsing session, ever again!
This was a 7-hour issue!!! It's 11:26 a.m. and now I'm on the phone with the credit authorization removal company so I can have my funds back! Never use Travelocity!
November 9 was our anniversary. We booked a trip to Vegas to enjoy the weekend. I got on Travelocity (first time using it) and found what I thought was a great hotel in Vegas - "The Palace Station." Ratings had the hotel at 4 out of 5 stars. The day comes and we take off for the road trip to Vegas. When we get there we check into the hotel. First thing the guy behind the counter says is "Do you want to upgrade your room for 50.00 more a night?" I was like "No thank you my room will be fine" (remembering what the pictures looked like on Travelocity). He looks at me and with an attitude he said, "OK suit yourself," tosses the keys on the counter and walks away.
Well I wasn't going to let a pencil neck moron like that ruin my trip, so we walk towards the rooms to see them. Walked through the casino which smelled like a pissed-on ashtray. We get to the hallway that leads to the rooms and I noticed that it's the back alley of the hotel. We walked past the loading docks and the dumpsters to a hallway where it smelled like a porta potty was tipped over. We get to the room and open the door and there are 2 full beds squeezed into a room that's about 10 ft long by 8 ft wide. RIDICULOUS! By then I was pissed!
I headed for the front counter and told the lady there I was not happy at all with the room they had given me and it's not what I paid for. She replied with "OK I have another room for you. It's 3 doors down from the one you have now." I FELT LIKE I WAS GOING TO EXPLODE! Went to check the next room, even worse. I walked back to the counter again and told them that I was not staying in that room and that I would call Travelocity to help me make this right and the manager replied with "OK. I'll check you out right now and I need you to leave." My Vegas trip was ruined thanks to Travelocity and The Palace Station Hotel! Bottom lines learned was to always use Expedia!
Booked a flight in April to go visit my father in June 2013. Would be our last vacation together as he was diagnosed with terminal cancer. Took out the travel insurance from Travel Guard, in case I would need to cancel my flight due to his failing health or death. End of May, Dad's health declined rapidly. He called and asked me to cancel my trip. He was hospitalized for a couple of weeks, then put in a convalescent home where he later died on July 4, 2013.
I contacted Travel Guard at the end of May and filed a claim after cancelling my non-refundable flight through Travelocity. Travel Guard sent me a bunch of forms to fill out, one of which was to be filled out by a physician. I explained to them that it was NOT the person traveling that had health issues, but the person that I was going to visit. They wanted my father's physician to fill out the form & include the diagnosis, date of diagnosis, and reason for cancellation of travel plans.
My father's Dr would not fill out the form for legal reasons; the form specifically asks why the Dr requested the patient to cancel their travel plans & my father was NOT the person traveling. The Dr did type up a letter listing my father diagnosis and when it was made. I included this and a letter of my own stating WHY the Dr wouldn't fill out the form and explained that I was the person traveling, NOT my father. This was not good enough for Travel Guard. They sent me the physician's form again, and said it would need to be filled out in its entirety. And they also needed my father's signature! He died before I could get it. Then they closed the claim without notifying me.
They obviously couldn't wait for me to get the POA papers sent to them. Sorry people, but it takes time to get all the legal stuff done when someone dies! I felt like Travel Guard made me jump through hoops to get my $$$ back. I don't think the claims dept read my letter or my father's attending physician's letter. The form even asked for my father's social security #. Why would they need that?!? Trying to get money from a dying man?
I ended up taking the credit from my previous trip on Travelocity, which included a $150 fee and booked another flight to spread my father's ashes. I will never book a flight through Travelocity or use Travel Guard insurance again! Better to book directly from the airlines.
ONLINE -- I called and booked a vacation to Madrid, Spain for 3 people - 2 with flights and 1 just hotel room. I was lied to about the flights when booking them at 10 pm at night, did not find out the truth until after 11:30 pm. Went to bed and called immediately at 8 am the next morning to cancel the entire trip. They refused to cancel the hotel rooms, hiding behind small print in their confirmation notice that was never disclosed to me.
The entire experience was horrible and I spent many hours on the phone with their customer service representatives getting the runaround. In fact, it took me the entire day and the next several days, even completing their online survey several times and calling over and over again. I tried to fight this through my credit card and they are standing with Travelocity! Travelocity lied about the flights, and the seating. If I am not flying there, how would I use the hotel rooms? This was a package!
I highly recommend you don't ever book through Travelocity! This was my second bad experience with them. I tried to give them a second chance and got badly burned. My friend found out through one of their attorneys whom he met with offline that they actually are out to defraud you and lie to get your money and credit card number!!! They are a huge money making defrauding, out to lie to you machine. Watch out!!! It only looks less expensive when you start to plan. You will be so sorry in the end. You will be SO much better off going directly to the airlines and hotel! Don't be defrauded like I was!
It cost me $2,000 USD!!! $2000! Can you imagine! For 2 hotel rooms in a location that I was not going to and could never use. How's that for a plan to defraud me out of $2,000? And they blame it on the hotel. I called the hotel and found out that Travelocity actually buys the block of rooms in advance and so the hotel has nothing to do with the cancellation. It's all part of their scam. Don't fall for Travelocity ads!
SAINT LOUIS, MISSOURI -- 2 Major things have happened. 1st: I tried to purchase a lap infant flight online to Travelocity, and it would not allow me to do that. It kept charging me a full priced ticket. So, I went ahead and purchased 2 international tickets for my husband and I. It took 3 one-hour phone calls, 3 customer service reps and 2 managers to finally, yes finally added a lap infant ticket for my daughter. Apparently, when making any changes... Travelocity has to call the airline directly.
2nd: Since we are flying internationally, we have multiple planes and changing carriers. Well, I received an email regarding one flight was changed and conflicted with a connecting flight. I needed to make arrangements to change the flight. That was when the nightmare continued! You would think it would be easy to change the flight. Every time I called, there was an extremely long hold time for the airline, so each time the agent said they'd call me back once they got in touch and made the appropriate change. Of course they did not. Travelocity employees lie!
I am still currently working out the issues. This is my 6th one-hour-plus phone call dealing with thus far 6 customer service agents, and 5 managers to get this resolved. 3 calls and 3 representative over a month time frame kept telling me "they are still in the process of reaching the air line to fix the flight change!" 3 agents and 2 managers said they would call me back within 72 hours, which they did not. 1 agent said they booked the flight change and would receive and email within 72 hours. Did not receive any email, and when I called back...the flight had not been changed.
Once I threw a fit and asked for a manager's manager, the lady finally made the flight change. But...when I received the emails, they made a mistake and the tickets now don't match my passport, and did not show my daughter having a ticket. So...I yet again have to call to change the ticket information and make sure my daughter has a ticket! Each time I called, I said to give me the information needed and that I would contact the airline myself. They would not do that, and said they would "correct" the problem. Never never never again will I use Travelocity.
INDIA, TEXAS -- I booked my flight (Toronto to Hong Kong) 2 days ago through Yahoo travel and paid $1,606.99 with my credit card. The payment already went through (I've checked with TD) and this morning I received an email from Yahoo travel saying that my reservation has been cancelled! I was shocked so I called them to find out what's going on. The call got transferred to one of Travelocity's call centers in India.
I managed to get the reason for the cancellation after speaking to 4 highly incompetent reps in India. They failed to reach a representative (he said nobody picks up the phone, I think he doesn't know how to dial international #) at TD Canada to verify the cardholder info. Apparently speaking to the cardholder is not enough and they insist that it is their responsibility to prevent potential misuse of credit card!! HELLOOO, you are speaking to the cardholder now and she is authorizing the payment. So I asked when would I get my money back. And he said it will take 15-30 days!!
That is not acceptable. So I called again and guess what? They told me that the reservation is not cancelled. I said "I got an email telling me that it's cancelled and 4 of your colleagues checked and told me that it has been cancelled." He said "OK, it's cancelled but I cannot confirm that." Me: "Is it cancelled or is it not? Yes or no?" Him: "Well it's cancelled but not fully cancelled." Me: "When will I get my money back?" He said he would process the refund and if I do not get it within 48 hours, I should contact him.
This is my worst experience ever with a flight agent. Not to mention the whole time he was yelling at me really rudely in a patronizing tone (I'm a female but I don't live in India so take your sexist attitude somewhere else)! NEVER BOOK ANYTHING WITH TRAVELOCITY unless you enjoy being screwed by them.