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Travelocity Gift Card Is A Scam
Posted by on
Please learn from my lessons before you ever think about buying gift card from Travelocity. We bought $500 with my wife's bonus before our trip to Alaska. The bonus is no cash so we choose Travelocity gift card with the intention that we could use them to book ticket from Travelocity. The we found out that you could not use the gift card to book anything from Travelocity.com. You have to go to a special site Travelocityincentives.com. The site is like the result of project of a high school computer science class. Initially we thought we may get luck and find some good deal. The first time we used it, it was down for more than a day.

And their customer service neither could provide an estimate on when it will be resolved nor it could take order over the phone. Then we found out that it did not have nearly as many selections as Travelocity. You could find out lots of hotels with better price on Travelocity.com but not one this shabby site. Looks like it is specially design this way so no one could use his/her gift card anymore. A genius way to take customers' money.

Unless you hate your money, do not buy Travelocity gift card, period. Also spread your words about this site.
     
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Soaring Consumer on 2009-05-08:
If the gift card is represented to you as for use on Travelocity.com, you should be able to use it, like cash and without limitation, on Travelocity.com. Not on some other run down unprofessional site with limited selection and markups which is nearly impossible to use due to poor coding (in fact I couldn't).

Contact your state's Office of the Attorney General's Consumer Protection Division.

Voted helpful due to the obvious nature of the situation.
Ben There on 2009-05-08:
I just Googled Travelocity Gift Card and the actual name on the site is the Travelocity Hotel Gift Card. They don't claim to be able to book flights, and they explain what it is good for. In fact, the card isn't offered by Travelocity, but an affiliate as an incentive program which leads me to think that your wife's company paid a lot less than $500 for the card and they are the ones that misrepresented it.
meToo on 2012-11-22:
Yeah, just went round and round with Travelocity. The "Travelocity hotel gift card" is just on this side of a full on scam. Avoid these like the plague.
larry on 2013-02-19:
sorry you went through this, but thank you for posting about it. Saved me from getting caught in it.
Susan on 2013-07-16:
Avoid these gift cards. The price per night for a hotel on the redeeming Travelocity Incentives website is always at least $25 more than other websites in my experience, equivalent to what I paid ($50) for the half priced gift card which requires at least a 2 night stay. I saved nothing. Customer Service would not price match or low price guarantee on two separate reservations. A scam IMHO.
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False Itinerary, Missed Flights, And Worst Customer Service Ever
Posted by on
I DO NOT recommend using Travelocity at all. Other agencies (such as Expedia, Priceline, Hotwire, direct bookings, etc.) have never given me any trouble, but with Travelocity I have had the worst experience ever! I will not be booking with them ever again.

I booked a one-way flight home from LAX to SFO via Virgin America. I received confirmation from Travelocity for my flight/itinerary and had the information posted on my account page on their website. On the day of my departure, I arrive at LAX an hour before my flight (I had 1 bag to check in and the last flight out for the evening). I go to check in at the counter only to find that Travelocity never sent any information to the airline regarding my flight. The ticketing agent calls Travelocity to try to get the issue cleared up so I can make my flight. The Travelocity agent confirms my itinerary to the airline, but also recognizes that there were "technical errors" in sending my information to the airline. Instead of fixing this issue, the Travelocity agent offers to refund me my ticket, but makes no offer to fix my flight situation.

I asked the Travelocity agent what I was supposed to do with no flight. The airline agent then notifies her (Travelocity agent) that it is still possible to make my originally scheduled flight, and so the Travelocity agent then offers to rebook a flight, but demands I pay a new rate for the ticket, which is twice the original ticket price! Of course I protested to the additional costs, since Travelocity is responsible for the error in my reservations. Long story short, I was placed on hold A LOT and had to demand to speak to her supervisor before she offered to try to fix the issue with no additional fees, too late to make my scheduled flight.

And another 2 hours, 2 airlines, 3 airline agents, Travelocity agent, demand to speak to the supervisor, additional airline fees, extreme emotional distress and frustration, additional expenses incurred due to my late arrival at my destination, and vow to never book with Travelocity again was I able to catch a late flight to my destination. The Travelocity agent did not care at all about any inconveniences that this situation caused due to their error. I was extremely ticked off by that the most.

I did not even request any inconvenience compensation or anything. All I was asking for was to be placed on a flight to get me to my destination somewhat around the time I was supposed to be thereby! That isn't asking for anything outside of what I should expect in a regular transaction. But I guess it's asking too much for Travelocity...

By the way, the Virgin America airline staff at LAX was EXTREMELY helpful and caring in this situation, especially the agent I originally tried checking in with. Not only did she try talking to Travelocity to figure out what was wrong, she also escorted me through the whole process, including dealing with 2 other airlines up to 2 terminals away (American and United, also both nice), to ensure that I got on a flight to my destination at a reasonable time. Without her help and the help of the other airline agents, I wouldn't have been able to reach my destination.
     
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jktshff1 on 2008-10-26:
That's why you book direct or use a competent travel agent
BobJohn on 2008-10-27:
You should have checked with the airline (online) to see that you really were booked on that flight. When you go through a 3rd party you may have this kind of experience if there is any problem.
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Worst Possible Customer Service
Posted by on
Since I sent the following information, I have made an additional 6 telephone calls additional emails. I was unconditionally promised a call back no later than 4 days ago and have still heard nothing. Customer Support refers me to Consumer Relations. Consumer Relations refers me to Customer Support.
Here is the original written complaint to Travelocity which any idiot should be able to understand:

I have spent several hours writing emails and talking with at least four different Travelocity Customer Support representatives trying to resolve an outstanding issue. I’ve explained this from the beginning several times and I’ll try to be patient and explain it again, this time in writing per the suggestion of your representative.

On the 11th of August I attempted to book two trips online. The first was no problem. I then tried to book a second trip online but kept getting an error message when selecting the return flight.

Subsequently I telephoned Travelocity to book this trip by phone. I was advised, by the representative who supposedly booked the flights, that I would receive a confirmation email shortly. I did receive an email confirmation for the first trip. However, I did not receive a confirmation for the flights booked by telephone.

The following day I sent an email to Customer Care. I received a reply not relative to the inquiry. I sent a reply email clarifying my original question but received no response.

I telephoned Customer Care and was asked for the Travelocity Trip ID. I did my best to explain that I did not have a trip ID number because I never received a confirmation which was the problem I was calling about. The representative suggested I wait a little longer for the confirmation. It never came.
I then went back online and successfully booked the trip. I then immediately emailed Customer Care stating the problem (still no confirmation from the telephone booking), subsequent action (new booking), advised that no charges had yet been posted to my credit card for the “missing” booking and requested that no charges be incurred. I received a “boiler-plate” response that did not address the issues.

I telephoned Customer Care once again, now concerned that a $36 charge had been posted to my credit card for the telephone booking and additionally concerned that I would be charged twice for the flight. I was advised “not to worry” that a credit would be forthcoming for the service charge and that I would not be charged for duplicate flights.

Today, when checking my credit card account, I see that I was charged for the duplicate flight. Not having the “necessary” Travelocity Trip ID to be able to discuss this with Customer Care, I called the airlines who provided me with the airline reference code for the trip for which I never received a confirmation.
I again called Customer Care and after a good 45 minutes on the phone the representative finally grasped the problem and was able to find the unconfirmed trip after taking my credit card number and the airline reference code. He advised me that the duplicate trip was now cancelled but that I would have to contact Consumer Relations regarding credits.

I trust that I have provided enough detailed information for someone to piece this together and to credit back the charges relative to the unconfirmed flights. Just to be clear, I have two outstanding bookings in “My Stuff”. These are fine just the way they are. My credit card has been billed by Travelocity and by the respective airlines. I do not wish to change anything in regard to these bookings.

It is the “phantom” telephone booking, for which I still have not received a confirmation or booking number, that needs to be cancelled and credited.
I can be reached via email or telephone should any addition information be required.

This all occurred weeks ago and although I have been billed by my credit card company, I have never received anything in writing from Travelocity regarding the booking, the cancellation, or a refund of the charges despite many calls & emails.
     
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familytravel on 2008-08-30:
I hope things work out. This is the reason why I try very hard to never book with places like Travelocity....everything gets messed up!
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Pathetic service
Posted by on
It's nice to see that they made the effort to contact my bank to validate my details. However, as my mobile phone refused to ring and kept diverting my bank to my voicemail, there was no way to contact me and therefore validate the transaction.

So, they sent me an email telling me the trip was cancelled and the money refunded. When I called to find out how long it would take for the money to be refunded, that's when the holes came out faster than Swiss cheese.

First, the recorded message during the on-hold music suggested that the funds after cancellations get refunded "within 2 billing cycles". I'm guessing that means 60 days, which is ridiculous to begin with.

Secondly, after getting hold of an operator, with a thick Indian accent no less, I am put through to a division called the "Revenue Protection" department who would then go on to explain why the trip was cancelled, as I explained above. I was also told by this department (over a very bad Voice-Over-IP line it seemed) that it would take 30 days for the refund. When asked if there was a way to stop the refund and just reinstate the trip and this time the bank would be able to get through to my mobile phone, I was told that the only way was to re-book it online.

I asked if the refund could be expedited as the trip was planned for one and a half weeks from now. The straight answer was no.

So I called my bank to find out what could be done since the funds were indeed already drawn from my account. I was told about how the merchant could (at their discretion) fax a company letterhead with the card number, amount and approval code and request it be cancelled, which would then take effect within 20 minutes of receiving the fax. I called Travelocity back and this time got through to another fellow with a similar accent who went by the name "Ben". After explaining to Ben what my bank told me, he then called the bank to confirm and obtain the fax number (since I did not have it). He seemed very helpful at the time and promised to send the fax within 20 minutes as well.

Well, that promise fell through. After checking with my bank some 2 hours later, still nothing was received by their administration. So, after spending almost another hour with another operator by the name of "Patrick", he then insisted that there was no need to send the fax as the refund had already been processed. He was unwilling to understand that the cancellation by way of fax would nullify everything and I tried to explain it in as plain simple English as possible.

Then he told me it would take no more than 48 hours to receive the funds back in my card. Let's see if that happens ... I'll keep you posted. However, I did question him on that based on the recorded message saying it was 30 days, "Revenue Protection" telling me it was 30 days and yet he was suggesting 48 hours! He insisted that's what he had in his notes but when I asked him if he knows this for a fact based on his own experience or that of others, he persisted with the validity of his notes.

I asked him if he could provide me with an exact timeframe and guarantee it and he put me on hold as he checked with his supervisor. He got back to me and told me he would put me through to another department who could give me that information. Guess who that department was? Yes, "Revenue Protection" who once again had a really bad VoIP line and once again told me 30 days. When I asked them why their customer service operator would suggest 48 hours, they said that they are only aware of it being 30 days.

I've given up. I'm taking my money elsewhere and I'm going to book my return flights to Tokyo directly with a Northwest office here in Beijing where it seems to be 30% cheaper as well (hindsight is 20/20, right?).

One thing is for sure though, if I do not see this refund within the 60 days as suggested, the first thing I'll be doing is requesting my bank to do a chargeback and leave it to Travelocity to suffer the consequences. Nobody walks away with US$1624.22 from my pocket!

For those of you who have been cheated and already said that you have lost money to these guys, haven't you been able to have your bank perform a chargeback?
     
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Anonymous on 2008-06-18:
Hi Artstar!
May I know the reason why the trip was cancelled?
Is this for a flight, hotel or a package?


If it is...a FLIGHT


Timeframe for a flight refund might actually take up to 2-3 billing cycles, unless it was cancelled within 24 hrs. If this is the case then it would probably be just a hold on the amount and will be back within 24-48 hours

Travelocity is NOT allowed to send a fax to your bank requesting the refund to be expedited simply because of the FACT that the AIRLINES have your money, not Travelocity.

If this is ...a PREPAID HOTEL

Refund processing will take 7-10 business days to a maximum of 1 month.

Travelocity should be able to send the fax to your bank.
Artstar on 2008-06-18:
I appreciate the prompt response but with all due respect, it's pretty clear to me that you have either not read or not understood what I wrote in the beginning of my review. It was for a flight and hotel package for which Travelocity withdrew the funds upon the confirmation but then automatically cancelled the booking some 15 minutes later because my bank was unable to get in touch with me to verify and validate my details in the interest of protecting me, the card holder, from credit card fraud. I hope this explanation, provided to me by Travelocity's "Revenue Protection" department, is sufficiently clear to you.

Furthermore, if I were to look at my bank statement, I would find the transaction of the total amount was drawn from a single merchant as one whole amount, not in part, that being Travelocity in this case. This was reiterated by my banking institution last night on the phone to international support.

So what you're suggesting, about the airline having my money, is absolutely false and my bank can certainly provide proof of that by way of a bank statement in the very least.

It gets better too. I checked directly with the Shinagawa Prince Hotel for which Travelocity supposedly booked a twin room in the North Tower. It turns out that there were no rooms available for the 2 nights stay that I was hoping for in that building. Under the circumstances, however, I'm prepared to give Travelocity the benefit of the doubt there as the hotel may have had the last room available perhaps and that's why it hadn't shown up when I checked with the hotel directly some 6 hours after the initial booking was made with Travelocity prior to Travelocity having automatically performed the cancellation.

Nevertheless, your response has further reinforced the real fact that Travelocity seem to base their sales and service on misinformation which greatly inconveniences their customers. Thank you for proving my point and hopefully many more potential consumers will stand to benefit from this communication.
DigitalCommando on 2008-06-18:
Artstar, if anyone has misunderstood what you said, its because you did a poor job of laying out the details of your claim. When I first started reading this, I thought it was a continuation of another review posted prior to this one. You immediately ramble on and assume we know what your talking about. As far as I'm concerned, your bank did the right thing, and its not their fault your phone was not prepared to receive a call. This pretty much invalidates te rest of your issues for me. Thanks for the info.
Ponie on 2008-06-18:
Arstar, you posted a complaint on a public forum. You received a response from a well respected and knowledgeable member of this forum. She works with problems of this sort on a daily basis. You responded with a sometimes snarky posting--'it's pretty clear to me that you have either not read what I wrote...' 'So what you're suggesting...is absolutely false...' 'Thank you for proving my point...'

From reading this so-called complaint, you seem to know it all. So solve it yourself, don't come on here looking for suggestions or solutions.

I agree with DigitalCommando. Your first paragraph reads like Page Two on most postings. This consumer will not benefit from your communication. Rather, I'll disregard anything I see with your nic on it.

Now--the biggest comlaint should be about your cell phone because they couldn't reach you. Since I gave you the idea, I'm sure you'll be writing about that, too.
Artstar on 2008-06-18:
DigitalCommando, I'm not disputing the validation process. In fact, I feel safer as a credit card holder that they did perform it. You're right, the bank did do the right thing, Travelocity did the right thing there too and it's nobody's fault but the phone for not working when it should have.

However, the fact remains that from my bank's perspective, the funds were drawn by Travelocity, not a third party (be it the hotel or the airline). As such, it stands to reason then that if Travelocity were so quick to draw the funds (they were not simply held as suggested), then they should be as quick to refund. Those were the words of two bank representatives.

As for the "snarky" comments, Ponie, you must understand that when I read Monica's response, it looks and sounds like something I would hear from the Travelocity operator and it does conflict with what my bank told me. If Monica is not a Travelocity representative and is well versed on these situations, then I duly apologize to Monica. As for how my review is written, well, we'll just have to agree to disagree on that.
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Travelocity Service from an Employee
Posted by on
After reading many of the complaints posted on this website regarding Travelocity I am astounded and appalled by the service that Travelocity's customers have received. I have worked for Travelocity for several years and I am one of those agents who would answer the phone saying, "Thank you for calling Travelocity." At any point in time, I could have been the agent answering your call to address the issues regarding your flights being changed, an illness resulting in a reschedule or cancellation of your reservation, a hotel room that is unsatisfactory, a refund request, etc. While I am primarily responsible for booking reservations, it is also my job per company policy to handle ANY type of call that I answer regardless of the situation. And, as a result, I have spent hours at a time resolving customer issues when the need has arisen.

In reviewing the complaints on this website, many of the issues could have easily been resolved without being placed on hold 45 minutes at a time, hung up on repeatedly, having the call escalated to a supervisor where nothing was done, or repeated calls back to the company with still no satisfaction. The primary issue here is not so much with Travelocity per se, but that the company like many other American companies has outsourced its customer service and many other departments to another company in India for "cost savings." While India is technically required to follow all of Travelocity's policies per our contract with them, they do not. For example, if an agent employed directly by Travelocity hangs up on a customer they are terminated immediately. However, this does not seem to be the case for those who work in India considering the amount of complaints I personally hear from our customers.

The American employees are well aware of the poor customer service India provides to our customers and that they simply make our jobs more difficult and most of us strongly disagree with the decision to outsource. I have had situations where I have had to deal with the Indian agents directly to resolve a customer issue and I am told by them "per company policy" when I know as a direct employee of Travelocity that it is not OUR company policy that they are telling me. Travelocity has made many changes over the last several years to enhance our service to our customers and they have strived to have this ingrained as part of our corporate culture. However, the achilles heal to this philosophy is the poor treatment our customers receive from a company in India protraying itself as "Travelocity."

While this website is wonderful in expressing the frustration with the company, I would urge everyone who has had a bad experience such as those posted to contact our corporate headquarters in Southlake, TX by mail rather than calling or emailing customer service since 90% of the time that goes to India. Travelocity has very high expectations on the level of service we provide to our customers but that level of service will only be received fully by our customers when our operations are brought back to the United States.
     
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GothicSmurf on 2007-12-20:
You seem to be the exception rather than the rule. I've used Travelocity a few times, and never had any problems, but I consider myself lucky. Thanks for the info and your help.
CrystalSword on 2007-12-20:
blaize27, Thank you so much for that information, I used Travelocity once to help a friend get airline tickets and he seemed thrilled with the service but he didn't have any problems either. Keep up the good work!
jenjenn on 2007-12-20:
Thanks for sharing. I've used Travelocity a couple of times and never had an issue either. Hopefully if I do, you'll be the one to answer my call! :)
Doe3001 on 2007-12-20:
You wrote a very nice informative letter but I assume you have no power to change what is going on. Travelocity is doing the same as other travel sites (like EXPEDIA or Orbitz). All the complaints we read here look the same , like they have a common policy and like they follow the same procedures. Contacting the headquarters is just another way of wasting time. I did that when EXPEDIA tried to scam me read my profile by the way) and my letter was redirected to a "customer department". My experience is if you have an issue with an online travel site contact your credit card to have your money back. Whatever you do with the travel site is just a waste of time.
blaize27 on 2007-12-22:
Doe, while I am not a "titled" person and therefore cannot make changes directly since I obviously do not have that type of power, I have addressed numerous issues to our management and executive level on the behalf of the other employees and our customers. As a result, there have at least been some changes made. While you do not believe that contacting the corporate office serves any purpose, what it simply comes down to for Corporate America is simply the bottom line. If Travelocity or any other American company receives enough complaints from their customers regarding the service and/or products received due to outsourcing and those same customers refuse to use that company, the company will stand to lose more from the loss of business than they will from the labor cost savings from outsourcing. While each individual complaint may seem like nothing, thousands of complaints can represent tens of millions of dollars in lost revenue to a company. That number will get any CEO's attention since it is just a question of numbers and which number is larger. It is much more cost effective for a company to maintain a customer than to get a new one which is why most companies try to stress their customer service. The issue, again, is India, China, or any other country and American company sends its operations to.
Anonymous on 2007-12-25:
I am also a customer service representative from a travel agency and I am afraid I would have to disagree with your statements. I'm glad you are a good agent and you do your job well.I am one of those "outsourced" agents you were mentioning. I am from the Philippines and have been an agent for 3 years. We also follow the same rule. Treat your customers badly and you're fired.Some agents get away with it because not all calls are listened to, and that's the case in ALL centers.You know that.
Anonymous on 2007-12-25:
True, some of us get complaints regarding communication problem. Customers say our accent is difficult to understand. We don't deny that.although I've never had that problem). But with regards to job knowledge and commitment to serve, we are equally as competitive. Unlike you though, I wouldn't be badmouthing other agents since we are supposed to work as a team and not passing the blame to others. All I can say is, it's not the nationality/race- it's the individual agents' ATTITUDE.
Anonymous on 2007-12-25:
I am hurt by your accusations because like you I also make it a commitment to SERVE. I argue with hotel managers and airline agents who refuses to help, I sacrifice my one hour lunch if the issue is too complicated just so I can resolve it,I insist on getting permission to give credits from my supervisor if I feel like the customer deserves it. It's just so frustrating when people generalize.
blaize27 on 2008-01-08:
Monica, while I'm sure you personally are a good agent, the idea that those outsourced companies in the Philippines, India, China, or anywhere else are "equally as competitive" is certainly not true - particularly when it comes to travel. Travel is a unique experience to that individual and there are very large differences lingustically and culturally between Americans and foreigners. Therefore, those in the Third World cannot understand or relate to an American mindset. For example, if a customer called you and wanted to book a trip to Disney World would you be able to relate your personal experience there? I doubt it. As a result, you cannot relate to the importance of a parent in this country taking their child to see Mickey Mouse for the first time. It is something totally American. Those in the outsourced call centers, whether it be for Travelocity, Expedia, Orbitz, the airlines, computer companies, credit card companies, etc. that are portraying themselves as being "American" are ONLY competitive based upon labor costs. However, in the United States there is an old saying "You get what you pay for!" And as far as working as a "team" and "badmouthing" other agents, my concern is not for you, the other agents in the Philippines, India, or elsewhere outside the States but rather for the customer I am dealing with at that moment. So, you can be "hurt" all you like since it does not compare to the "hurt" caused by foreign agents to the American customers. If you doubt that, read any comment on here and the consistent complaints about India.
Anonymous on 2008-01-08:
I haven't been to disneyland but EVERYBODY knows Mickeymouse and all other disney characters. Thanks to technology, we have CABLE and INTERNET to get information from-also,almost all our cartoons here are from your country.Of course we can relate!I've known him since I was a kid!

Customer service is not just about building rapport though, more importantly it is about resolving a customers issue. I don't see my caller as an American- rather, someone who needs my HELP. Every issue is URGENT and IMPORTANT, be it an "American thing" or not.

You say that your concern is the customer and not the company you work for, but I don't see how pinpointing others would help them. It would just make them think negatively of us. Well, it would help you though. You'll be the "good guy"...

If EVERYTHING I read on this website are complaints about offshore agents then I would be inclined to agree with you. However, such is not the case (not even half) so I stand by what I had first said.

Wait....uhhmmm....those complaints not pertaining to offshore reps are talking about American reps,am I correct?

Again, I say: It's all in an agents attitude towards his/her job. Race has nothing to do with it.

C West on 2013-03-21:
When I call the customer service line published by Travelocity I am speaking to Travelocity regardless of where the service center is located. I would never deal with this company again. Because of Indian cultural prejudice against women the agents in India do not serve women customers adequately. I spent 5 hours trying to straighten out a problem that was caused by Travelocity, the agent at United Airlines, who apparently can deal with women customers, straightened it out in 5 minutes. NEVER AGAIN!
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Travelocity Mis-Representing Flights
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- I researched flights from Las Vegas to Boston and decided that a red eye flight would work best. I entered the previous day I wanted to arrive and a time of 10pm departure. What do you get on the result list? Flights that are for 12:40 am flights. These are over 20 hours from the imputed time. By the time I realize my mistake, I couldn't cancel the flight without penalties. What website asks you what time you want and then disregards it? Travelocity that's who. Any other website would give you a reasonable window that covers the timeframe and then asks if you want to expand your search. Travelocity couldn't figure out why I was heated. Their website is useless. I called their customer service. Explained to them what happened, they put me on hold to see if they got the same results which they did, but then did not apologize and kept giving me their standard line. They didn't even acknowledge that they need to address this issue. Now I've been put on hold for a manager. Yeah right. never use their untrustworthy, crappy website ever again.
     
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Paul on 2014-03-18:
Your complaint about search engine results is valid, but as far as tickets being purchased it would be the buyer's responsibility to verify the date and times prior to purchase.
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Customer Service the Very Worst I Have Ever Experienced
Posted by on
Rating: 1/51
My wife had our baby early requiring me to change my flight. I called on a Saturday from the hospital to change a flight for Monday. After about 45 minutes the customer service representative informed me that it would be $275 dollars to change my flight to Wed. I asked him to please make the changes.

Monday I received a cancellation notice via email for my original flight(but nothing else). I called back to the service center where I left my phone number, 3 hours later I received a call. The representative informed me that she could not find any record of the change even though when I call the automated system asks if I am calling about the flight for Mon the 17 or Wed the 19. Customer service is horrible. After exactly 1 hour and 3 minutes I was disconnected. No closer to confirming my change.

I will NEVER NEVER book through Travelocity again nor will anyone I can convince not to. No one plans on changes but if you ever have to make one through this company you will need a drink and a quiet place to be able to understand the representative working in a loud call center who has a hard time understanding/speaking English.
     
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The Worst Customer Service And A Total Rip Off.
Posted by on
Rating: 1/51
Travelocity was more than happy to take our money to book flights, now I realize they are thieves and they were actually stealing our money.

We needed to change our flights and so we called Travelocity and they claimed it was not a problem and we could re-book within the year as long as it was with the same carrier and for a small re-booking fee. They said we could put the flights into credit with the carrier.
Simple, right?

Then the problem started when we tried to re-book our flight.
At least 10 phone calls later and we still cannot re-book flights. They make promises to call you back they make promises to email you back. They DO NOT ever call you back.

I think this is a scam and they are trying to take our money and not have to book flights so 100% profit for them.

I STRONGLY urge anyone to never use Travelocity.
We still have no resolution and cannot speak to a manager. What a brilliant 'Business strategy' Travelocity - just keep ignoring the customer until the tickets have expired. THIEVES !!!!!!!!!!!!!!!
     
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Unwilling to Refund for Cancellation Within Cancellation Window Per Hotel
Posted by on
Rating: 1/51
VIRGINIA -- Travelocity has an interesting way of confirming reservation cancellation. I booked a room for a Friday check-in at the Clarion Hotel in Richmond which has a 6 pm the day before arrival cancellation policy. I canceled the reservation through Travelocity on Thursday morning and received an email from Travelocity confirming the cancellation. The email was sent Thursday, November 14, 2013 9:33 am, according to Outlook. When the charge appeared on my American Express, I contacted them and they said they had no way to confirm their own cancellation confirmation despite the fact that I had sent an email with a screen shot of their cancellation email. They said they had to refer it to their technical department to confirm when the cancellation was received so they could contact the hotel. I was instructed to send them an attachment of the email which they would provide to their technical department. WTF? I have to send them a copy of their own cancellation confirmation attached as a file? Seems like they would have figured out by now to assign a cancellation confirmation number to all cancelations, unless of course, they are not accustomed to providing refunds for canceled reservations.
     
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Bad Experience With Travelocity.com
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Rating: 1/51
TEXAS -- We had a very bad experience with Travelocity.com site.My boyfriend booked a trip to Punta Cana in October 2013.He paid 2,700 dollars for hotel+flight vacation package....In two weeks later he had a credit for 1,300 dollars in his bank account. We call Travelocity and they said that the trip was canceled But after several phone calls we understood that not all trip,.only the hotel reservation was canceled.On my question why the Travelocity did not e-mail or call us, the customer service had no unswer.The supervisor offer us the second time to book the same hotel but for 300 dollars more. I think that the Travelocity .com are scam artists.
     
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