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Travelocity - Page 4

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180 Reviews & Complaints
www.travelocity.com


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Customer Service is WORTHLESS at Travelocity
Posted by Florbert99 on 11/13/2013
ONLINE -- I called to edit the info on a flight reservation I had made on Travelocity. I called the customer service number posted on their web site, 1-888-872-8356, as there was no on-line option to change the info I needed to change, and was on hold for over 2 1/2 hours to speak with a customer service rep, they never did answer the phone. In my humble opinion, they shouldn't even have a customer service number. It is worthless and has no value for customers looking to speak with a person from Travelocity, who do I charge for my time waiting to speak with a customer service representative that never answered?? My time is worth more than what I paid for the ticket.

     
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Never Book a Ticket and Canceled Your Flight They Will Not Help You With Another Flight
Posted by Ksonrise on 11/06/2013
HOUSTON, TEXAS -- Warning: Do not book with Travelocity. They are horrible they will not rebook your flight if you canceled for reasons not of your own. Please please please!!!!! You will lose your money. They told me I could fly to my destination but could not fly back. Stupid ******* you are throwing your money away do not deal with them. Go to the actual website of airline and pay for protection is your best option. Never again will I ever book through this stupid ripoff company.
     
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Awful Customer Service
Posted by Jadasnyder7 on 10/24/2013
Worst customer service I have ever experienced! 5 hours on the phone after they made the error. Hung up on 4 TIMES. They set the wrong date then said it was their fault but they wouldn't fix it. No compassion. Horrible. I will NEVER use Travelocity again!
     
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Expired Ticket Credit
Posted by Reachnick2012 on 10/23/2013
Terrible company. I had a ticket canceled last year, attempted to use my $409 credit for a ticket for the holidays this year, they informed me that as per "policy",the credit had expired and I lost all my money. Where does the $409 go?? Right into the CEO's pocket. Bunch of [scammers].

     
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Posted by Rudy on 2013-10-24:
The airline has the money, not your travel agency.
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Horrible, Horrible Cutomer Service!!!!
Posted by Delaunay on 09/27/2013
NEW YORK, NEW YORK -- - Got my flight changed in Casablanca coming back to NY.
- Live in Seattle and had a layover in NY and flight next day from JFK back to Sea-Tac.
- Spend the entire afternoon in Casablanca trying to change flight and hotel checking in date.
- They hire "idiots and the most stupid" humans available to head their customer service.
- It was so awful that finally gave up, called my brother in US to try doing something from that end.
Travelocity has lost my business FOREVER!
     
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Beware - Dishonest Customer Service
Posted by Jbchappel on 09/13/2013
I canceled a flight within minutes of booking with Travelocity, while I was still on the call with the booking agent. The reason I canceled was because there was a booking fee added to the price that no one told me about in advance.

I was transferred to the "refund department" who told me they had canceled the flight and would refund the charges to my credit card. Within minutes I got an email stating the flight had been canceled, but the charges were posted to my credit card. It took 8 days and several calls to Travelocity to get the pending charges off my credit card. I didn't want to rebook the flight until I knew there would be no charge for the canceled flight. In the mean time, airfare kept going up. Here's the rub - Travelocity has arrangements with ALL credit cards to charge a NON REFUNDABLE booking fee on airline tickets.I tried to dispute the fee and the credit card wouldn't do it.

BEWARE - you cannot get all your money back from Travelocity if you cancel an airline booking, even before the ticket is issued. BAD DEAL.
     
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Posted by trmn8r on 2013-09-13:
When you are dealing with a third party, you really have to be careful. If you think about it, what ways do they have to make money? They can't jack prices up, so it has to come through fees. What you report isn't surprising to me. I would basically assume that once I buy something from one of these companies, it is a final deal - regardless of what their policy is.
Posted by Pete on 2013-09-13:
Niave me (jeez). I had no idea Travelocity charges a fee to book. I looked up their site and sure enough, there is a fee for booking flight only. Thanks for the heads up.
Posted by TravellinMan on 2013-09-14:
I took the challenge. I checked Delta airlines and Travelocity. Trip RSW-Lisbon, Portugal, Oct1-Oct 8.
Delta's site: $924.70
Travelocity: $924.70 $6-$11 in booking fees.

Why in the world would I pick Travelocity to pay more and have more hassles in making any changes? I wouldn't and won't.
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Don't Buy the Travel Insurance!
Posted by Ccox5744 on 09/05/2013
Booked a flight in April to go visit my father in June 2013. Would be our last vacation together as he was diagnosed with terminal cancer. Took out the travel insurance from Travel Guard, in case I would need to cancel my flight due to his failing health or death. End of May Dad's health declined rapidly. He called and asked me to cancel my trip. He was hospitalized for a couple of weeks, then put in a convalescent home where he later died on July 4, 2013.

I contacted Travel Guard at the end of May and filed a claim after cancelling my non-refundable flight through Travelosity. Travel Guard sent me a bunch of forms to fill out, one of which was to be filled out by a physician. I explained to them that it was NOT the person traveling that had health issues, but the person that I was going to visit. They wanted my fathers physician to fill out the form & include the diagnosis, date of diagnosis, and reason for cancellation of travel plans.

My fathers Dr would not fill out the form for legal reasons; the form specifically asks why the Dr requested the patient to cancel their travel plans & my father was NOT the person traveling. The Dr did type up a letter listing my father diagnosis and when it was made. I included this and a letter of my own stating WHY the Dr wouldn't fill out the form and explained that I was the person traveling, NOT my father. This was not good enough for Travel Guard. They sent me the physicians form again, and said it would need to be filled out in it's entirety. And they also needed my father's signature! He died before I could get it. Then they closed the claim without notifying me. They obviously couldn't wait for me to get the POA papers sent to them. Sorry people, but it takes time to get all the legal stuff done when someone dies!

I felt like Travel Guard made me jump through hoops to get my $$$ back. I don't think the claims dept read my letter or my father's attending physician's letter. The form even asked for my father's social security #. Why would they need that?!? Trying to get money from a dying man? I ended up taking the credit from my previous trip on Travelocity, which included a $150 fee and booked another flight to spread my father's ashes. I will never book a flight through Travelocity or use Travel Guard insurance again! Better to book directly from the airlines.
     
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Posted by clutzycook on 2013-09-08:
It sounds like you didn't pick the insurance that lets you cancel for any reason at all.
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IMHO, Screwed Up Reservation Then Refused to Grant Refund
Posted by Pofailure on 09/03/2013
I reserved a room at the Hampton Inn & Suites, Amelia Island, Historic Harbor Front district using Travelocity.com's web site. When I arrived, the Hampton Inn had NO RECORD of my Travelocity reservation, and they also had NO available rooms. The desk manager at Hampton Inn apologized, and even tried to comp me a room at the Ritz Carlton, only to find they were also full. The only available room on the entire island was in a hotel that was nowhere near as nice as the Hampton Inn, and it was not located in the historic district either.

TRAVELOCITY, refused multiple requests for a refund phoned in on 9-2-2013 and 9-3-2013. After being denied a refund, I requested that my call be escalated to the supervisor. Someone with a THICK INDIAN ACCENT answered the phone, and could not understand why I expected a refund of the Travelocity charge on my VISA . This is not rocket science in my opinion. If you reserve a room at a nice hotel, and then have to stay in a hotel that is nowhere near as nice, in a different area, then you did not get the service you paid for, and should be gladly and promptly given a refund. I will not use Travelocity again E-V-E-R!!!!!!!!!!!!

     
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Posted by Old Timer on 2013-09-03:
Make sure to file a charge back on these clowns. In the future call the hotel direct, better prices and as you found the hotel will try to help and work with you, not transfer you off to some guy named Peggy that no one can even understand.
Posted by cmthru on 2013-09-03:
Did you get the refund?

I am curious as how a Hampton Inn manager could comp a room at the Ritz? Maybe they have some sort of agreement.
Posted by trmn8r on 2013-09-03:
I would never, ever, use any of these companies. Having a "middle man" when it comes to hotel or airline reservations is not something I am interested in. Not at all. What happened to you is the reason. It isn't worth trying to save a hundred or couple hundred bucks for me. Sorry this happened to you.
Posted by olie on 2013-09-05:
Is the "Travelocity CustOEMR Service" reply for real? They can't even spell "customer" correctly?

I certainly wouldn't trust that link.
Posted by DebtorBasher on 2013-09-05:
Olie, you may be right. I checked out that link and got this message:

You are about to log in to the site "travelocity.com" with the username "mediacustomercare", but the website does not require authentication. This may be an attempt to trick you.

Is "travelocity.com" the site you want to visit?


I deleted the comment, just to be sure. Thanks!
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Fraudulent!
Posted by Kimmaythompson on 08/22/2013
I booked a hotel on 7/28, cancelled it on 7/29. Received confirmation of booking via email, but no cancellation email. I called Customer Service, and they told me that the reservation was never made. I had the confirmation email, proof that my card was charged, etc, and they still said that I was basically lying.

They searched by the trip ID, Location and hotel name, name on account, and credit card number, and they couldn't find anything. I talked to 5 different people, the last one being a supervisor. After he couldn't help me, he said "Reply to email that was sent and tell them your problem. We have nothing". I sent the email, and they said they would get back with me in 7-10 days. We have heard nothing. My CC company is disputing the charges. Do NOT give your trust to this company.
     
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Posted by cmthru on 2013-08-22:
Excellent having your credit card dispute the charge. I suggest that you contact the hotel to confirm there is no reservation in your name.
Posted by Weedwhacked on 2013-08-22:
Credit card company won't be able to help you. All Travelocity is going to do is show them the contract that you agreed to by booking. It states that their reservations are non-cancellable, and non-refundable.
Posted by cmthru on 2013-08-22:
The OP has stated that Travelocity has no record of the reservation. Yet somehow his card was charged. It's best the bank deal with it.
Posted by trmn8r on 2013-08-23:
Was your reservation able to be cancelled per Travelocity's TOS? Not withstanding the communications, my guess would have been that your reservation was non-refundable.
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Rip Off
Posted by Evelynhernandez on 08/16/2013
Worst experience ever will never use again I paid 750 for a round trip plane ticket and basically ended up paying over 1000 dollars for a one way ticket at the end. Plus a new ticket that I had to purchase direct through the airline since Travelocity was of no assistance. They had me wait 72 hours to get a response on the error that was made on the change date that I was charge 350 for. Then to tell me 96 hours later that they couldn't find the recording of the conversation so they were going to side with the agent and my mother was going to be left stranded in another country for a month unless I paid an additional 200 dollars.

Each time I asked for a manager they refused and when I was placed on hold they hung up and when I managed to get a hold of a manager they hung up on me. I was told they would do whatever to keep a customer and they treated me with disrespect and stole my money.
     
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Posted by Susan on 2013-08-16:
Travelocity and other 3rd party travel agents are in the business on selling discounted airline tickets and hotel rooms. Their business model is intended for the the customer to go on-line, book their travel and agree to their terms and conditions on the "way out". These companies are not in the business of providing personal customer service.
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