Worst Customer Service Ever!!!
WEB, CALIFORNIA -- I unfortunately had to cancel a hotel and airline reservation due to an unexpected medical emergency.
I had called to get a refund since this was a medical emergency. Bottom line, Travelocity has ... read full review3 Replies - Latest reply on 06/21/2013
NEW YORK, NEW YORK -- I booked a hotel that advertised that it had a pool. I got there and the pool wasn't working. So I took travelosity up on it's slogan"If it's not right we'll make it right, right now". So I asked for another Hotel, and they said OK, but I would have to pay for the new hotel up front, and that I would receive my money back, but it would take a few billing cycles. That was six months ago. Now they say I will not be receiving my money back. They wait you out and hope you go away.2 Replies - Latest reply on 05/28/2013Add reply
WILMINGTON, NORTH CAROLINA -- Booked two tickets with Travelocity for travel from Wilmington NC to San Diego, CA. Two weeks prior to departing I receive an e-mail from Travelocity Customer Service stating that air line did not confirm flight. The air line no longer goes out of the departing airport. E-mail states to contact Customer Service to change flight. Original flight was a one stop trip. I call Travelocity within 30 minutes of receiving this e-mail, on the phone for 58 minutes to be told they would call back within 48 hrs with new flight. Never received a call back, so I call again and after a 167 minutes (2hrs and 46 minutes) I now have a flight with three stops. Not Travelocity fault about the changes with the available flights, but no call back after being on the phone for an hour and then taking almost three hours on the other call should say enough about the customer support. Will not use Travelocity again, it not worth saving a few dollars and chance spending hours and hours on the phone if a problem arises. Add reply
I had booked a trip for my family and I to go to the Caribbean through the website. I could not go with them on the day I had booked so I called customer service to change my flight for the following day. I thought everything was fine until I got an email with my new itenarary which also says my return flight is now also changed.
1 Replies - Latest reply on 08/03/2012Add reply
I never told the guy to change my return flight. I called back and told them their mistake and was told they will have to check the recording and to call back 72 hours. Called back and still no resolution. This all started on June 30. It is now July 26 with no resolution. I will never do business with them again.
Never Again Using Travelocity
Contacted Travelocity over the phone to purchase two airline tickets for a total cost of about $6,000. Requested matching price from another vendor (Vayama), which advertised the same tickets on the web ... read full review
We used Travelocity to book our trip to Mexico. The trip details claimed that transportation from the airport was complimentary by the hotel. We discovered as the trip got closer that the hotel only provides comp transportation from Cancun airport when you book directly through them NOT through Travelocity. We called Travelocity a total of 24 times to try to get this resolved, each time waiting on hold longer than 30 minutes only to have someone who barely can speak English answer the phone. Travelocity took no our money, but took NO RESPONSIBILITY for resolving the situation or helping us. When we got to the hotel, we had paid Travelocity for an ocean view room and we had no ocean view at all, just a standard room. I've used Expedia, Orbitz and Hotwire and had great experiences so far, this was my first trip booked with Travelocity and it will be my last. Travelocity customer service is a joke.1 Replies - Latest reply on 01/30/2012Add reply
TACOMA, WASHINGTON -- Flight was booked 4 months in advance and the airline cancelled my flight a few weeks later. Travelocity never informed me of the cancellation and when I arrived at the airport for my return flight home, I was told that flight didn't even exist anymore.
2 Replies - Latest reply on 12/27/2011Add reply
I had to stay an extra night since the next flight out wasn't until the next morning and even though I called Travelocity from the airport, I wasn't offered any help at all except "Sorry Ma'am, there is nothing we can do." from the customer service.
So in short, I wasn't informed of anything, bought insurance on the flight that did me no good at all, had to get a last-minute hotel room on a Friday night, pay for extra food, cab fees and miss out on an extra day of work. After all this I was only told 'We are sorry for your inconvenience, hope you use us again'.
I booked my flights for Thanksgiving in March and made subsequent flight reservations for my kids. The airlines notified Travelocity on 8/6 that there was a MAJOR (AND I MEAN MAJOR) change to our flights. I was not notified by Travelocity. I did not know about this change until we got ready to check in the day before our flights. I have an email from the airlines stating the date they notified Travelocity. Travelocity will not accept any responsibility and keeps having someone from India call me to tell me that they did nothing wrong. Really???? Because Travelocity did not notify me of the changes to my flight, I am out almost $500. Travelocity says so sorry.2 Replies - Latest reply on 12/20/2011Add reply
Pathetic customer service
I purchased a ticket on my credit cardfor a companion. My companion could not go and I cannot use the ticket for myself. Despite my creditcard being charged for companion ticket. I fly panpacific every ... read full review9 Replies - Latest reply on 10/04/2011
Booked a "secret" hotel reservation through Travelocity. Needed airport shuttle. Free shuttles in Boise near airport expected hotel to be there. Instead they booked me in Nampa (20 miles away) where they charge $50 for shuttle. Won't refund - won't work with you. What a sham!!! They falsely advertised FREE airport shuttle then claim it never said free. Can't prove anything as done on the internet so can't show the amenities I checked were for free shuttle.Add reply
Bait and Switch
This morning I opened up my email inbox to find an email from Travelocity that read:
"As one of our valued customers, we’d like to extend you an exclusive offer so that you can save even more on ... read full review11 Replies - Latest reply on 05/06/2011
I'm locked in mortal combat with this company - I should have read the reviews here first! Like many others, I fell for the "top secret hotels" scam and booked a hotel sight unseen. Supposedly, this ... read full review2 Replies - Latest reply on 02/01/2011
This was my first time using Travelocity and I am NEVER using it again! Through their site I found a good deal on a hotel room so I booked it only to be told after I gave my credit card information that ... read full review1 Replies - Latest reply on 01/21/2011
After booking a trip yesterday with Travelocity, we decided to try the "Top Secret" deal for the first leg of our travel. What a mistake! Hotel turned out to be the same price as we could have booked on line for! Had we known there was no discount we would never have booked this location. Called Travelocity to complain and cancel as it was false advertising. Got the call center in India and after being passed from person to person and 50 minutes later they would do NOTHING for us! Too bad! Had we booked the hotel ourselves for the same price we would have been able to cancel with full refund up to 24 hr prior. Will NEVER deal with Travelocity again and will tell all we know of the shady business practices this company operates under! Go to Trip Advisor who will find you other companies.2 Replies - Latest reply on 04/09/2013Add reply