Travelocity - Page 5

Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 75 ratings and
184 reviews & complaints.
www.travelocity.com


Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
The Worst Customer Service And A Total Rip Off.
Posted by on
Rating: 1/51
Travelocity was more than happy to take our money to book flights, now I realize they are thieves and they were actually stealing our money.

We needed to change our flights and so we called Travelocity and they claimed it was not a problem and we could re-book within the year as long as it was with the same carrier and for a small re-booking fee. They said we could put the flights into credit with the carrier.
Simple, right?

Then the problem started when we tried to re-book our flight.
At least 10 phone calls later and we still cannot re-book flights. They make promises to call you back they make promises to email you back. They DO NOT ever call you back.

I think this is a scam and they are trying to take our money and not have to book flights so 100% profit for them.

I STRONGLY urge anyone to never use Travelocity.
We still have no resolution and cannot speak to a manager. What a brilliant 'Business strategy' Travelocity - just keep ignoring the customer until the tickets have expired. THIEVES !!!!!!!!!!!!!!!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Unwilling to Refund for Cancellation Within Cancellation Window Per Hotel
Posted by on
Rating: 1/51
VIRGINIA -- Travelocity has an interesting way of confirming reservation cancellation. I booked a room for a Friday check-in at the Clarion Hotel in Richmond which has a 6 pm the day before arrival cancellation policy. I canceled the reservation through Travelocity on Thursday morning and received an email from Travelocity confirming the cancellation. The email was sent Thursday, November 14, 2013 9:33 am, according to Outlook. When the charge appeared on my American Express, I contacted them and they said they had no way to confirm their own cancellation confirmation despite the fact that I had sent an email with a screen shot of their cancellation email. They said they had to refer it to their technical department to confirm when the cancellation was received so they could contact the hotel. I was instructed to send them an attachment of the email which they would provide to their technical department. WTF? I have to send them a copy of their own cancellation confirmation attached as a file? Seems like they would have figured out by now to assign a cancellation confirmation number to all cancelations, unless of course, they are not accustomed to providing refunds for canceled reservations.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Experience With Travelocity.com
Posted by on
Rating: 1/51
TEXAS -- We had a very bad experience with Travelocity.com site.My boyfriend booked a trip to Punta Cana in October 2013.He paid 2,700 dollars for hotel+flight vacation package....In two weeks later he had a credit for 1,300 dollars in his bank account. We call Travelocity and they said that the trip was canceled But after several phone calls we understood that not all trip,.only the hotel reservation was canceled.On my question why the Travelocity did not e-mail or call us, the customer service had no unswer.The supervisor offer us the second time to book the same hotel but for 300 dollars more. I think that the Travelocity .com are scam artists.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
They Changed the Price in the Middle of Me Booking My Vacation!!!
Posted by on
Rating: 1/51
SAN ANTONIO, TEXAS -- As I was booking my 4th trip to Las Vegas, Travelocity changed the price in the middle of my booking. A red box popped up above my price stating, "The Price of this Package has Increased
Due to availability changes, the price of this package has increased by $115.71 from $771.80 to $887.51. All totals have been updated below." I have used several other website that offer vacation packages, but have NEVER had that happen to me. That is no way to do business when in a competitive field of service.

Ended up finding a better deal for the same days, same hotel room and same flight times.

DON'T USE TRAVELOCITY!!!!!!!!!!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Hidden Fees, Not Honoring Promotion
Posted by on
Rating: 1/51
I booked a trip to Huntsville Alabama a few months ago. I entered a promotion for a rental car for one free weekend day. It was honored when I checked out but not when I paid. I emailed Travelocity regarding this issue and they took over a month to get back and all they said was they could not find a promotion. I went the extra mile to attach all documentation I had for this purchase and promotion and it still was not honored. I also booked a flight through Travelocity which charged my X amount of dollars. My credit card statement said $15 Travelocity charge. On review of my purchase there was nothing saying "Travelocity fee" and when I looked on the airlines website the price of the flight was cheaper!!!! Very sneaky!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Airline Booking Company EVER!
Posted by on
Rating: 1/51
I initially booked a flight online with no issue. But when I had to change flight itinerary's it became a disaster. I needed to change reservations/flights. So right off the bat I got hit with a $200 per ticket change fee! Then after 2 days, 4+ hours on the phone, being disconnected 4 times, making 3 different bookings, I got a new reservation. The reason for the 3 bookings is they told me that each booking had an "error" in the system that caused them not to go through. That error was the inexperienced operator you have to deal with. My previous booking that I had to cancel was made into a credit that I could only use with Travelocity and I could only apply it by calling them. I tried 3 times to apply the credit, which the operator said it was applied, and all 3 times it wasn't.

Until I got an operator that could speak English and understand what I needed. If you have to call them for any reason, expect a 1 hr call minimum. Absolutely the worst customer service EVER!!!!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
No disclosure....no Confirmation of the Room
Posted by on
Rating: 1/51
I booked a room for Embassy Suites in Rogers, Arkansas. I thought I was dealing with someone at the hotel in Rogers. Later, I found out that I had made my reservation though Travelocity and the booking agent was actually located in the Philippines. I was told on the phone that there were only a few rooms left which was totally a lie. I booked the room for Christmas Eve and my husband and I never saw any other guests at the hotel. I never received a confirmation from Travelocity (probably because they didn't want me to know that they charged $29.00 to make the reservation). Embassy Suites in Rogers told us the charge for the room was $90.00. Received my bill today and it was $129.00 because Travelocity charged more than if I would have booked through Embassy Suites. What a rip off! They don't want to honor the price of the hotel. Had I known who I was dealing with I would have never booked through them. I live in Oklahoma and could have easily booked the room myself. Shame on Travelocity and their scams! I also didn't know that if we had been unable to use the reservation, the money would not have been refunded. That was never disclosed. I can now understand why I never received a confirmation from them. They try to hide everything so the customer won't know what's going on. This place needs to be shut down!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Travelocity Has No Heart With Hotel Cancellation Within 15 Min
Posted by on
Rating: 1/51
On Dec 26 2013, I made a hotel reservation through Travelocity after having my flight canceled and rescheduled. 15 minutes later I realized that the booking was incorrect. I called Travelocity and they wouldn't budge on the cancellation charge of one night. I waited on line 15 minutes to talk to the supervisor but Nathan wouldn't but and simply stated that I should have read the policy better.
I admitted my mistake and was happy to take a penalty but insisted the penalty for 15 minutes was high. This was not waiting 1 week later or even a day later but 15 minutes.
Travelocity has no heart. I ended up paying the full charge of the cancellation.
My advice: book directly through the hotel
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 2013-12-31:
I am disgusted with Travelocity. I made reservations (full package- airline, hotel and car). Due to an emergency need to cancel. The automated portion only did the car and I have now been on hold for over and hour just to speak with someone to get the rest of the trip canceled. I tried contacting the hotel and they informed me that it can only be done through Travelocity as it was a third party booking. I have used Travelocity in the past with no problems, maybe because I didn't need to cancel the trip. This has been the most irritating experience ever!!!! Will NEVER use them again!!! No one answers the phone, their website won't let me access my account and no one is emailing me back!! EPIC FAIL!!!!!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Service is WORTHLESS at Travelocity
Posted by on
Rating: 1/51
ONLINE -- I called to edit the info on a flight reservation I had made on Travelocity. I called the customer service number posted on their web site, 1-888-872-8356, as there was no on-line option to change the info I needed to change, and was on hold for over 2 1/2 hours to speak with a customer service rep, they never did answer the phone. In my humble opinion, they shouldn't even have a customer service number. It is worthless and has no value for customers looking to speak with a person from Travelocity, who do I charge for my time waiting to speak with a customer service representative that never answered?? My time is worth more than what I paid for the ticket.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Beware - Dishonest Customer Service
Posted by on
Rating: 1/51
I canceled a flight within minutes of booking with Travelocity, while I was still on the call with the booking agent. The reason I canceled was because there was a booking fee added to the price that no one told me about in advance.

I was transferred to the "refund department" who told me they had canceled the flight and would refund the charges to my credit card. Within minutes I got an email stating the flight had been canceled, but the charges were posted to my credit card. It took 8 days and several calls to Travelocity to get the pending charges off my credit card. I didn't want to rebook the flight until I knew there would be no charge for the canceled flight. In the mean time, airfare kept going up. Here's the rub - Travelocity has arrangements with ALL credit cards to charge a NON REFUNDABLE booking fee on airline tickets.I tried to dispute the fee and the credit card wouldn't do it.

BEWARE - you cannot get all your money back from Travelocity if you cancel an airline booking, even before the ticket is issued. BAD DEAL.
     
Read 3 RepliesAdd reply
User Replies:
trmn8r on 2013-09-13:
When you are dealing with a third party, you really have to be careful. If you think about it, what ways do they have to make money? They can't jack prices up, so it has to come through fees. What you report isn't surprising to me. I would basically assume that once I buy something from one of these companies, it is a final deal - regardless of what their policy is.
Pete on 2013-09-13:
Niave me (jeez). I had no idea Travelocity charges a fee to book. I looked up their site and sure enough, there is a fee for booking flight only. Thanks for the heads up.
TravellinMan on 2013-09-14:
I took the challenge. I checked Delta airlines and Travelocity. Trip RSW-Lisbon, Portugal, Oct1-Oct 8.
Delta's site: $924.70
Travelocity: $924.70 $6-$11 in booking fees.

Why in the world would I pick Travelocity to pay more and have more hassles in making any changes? I wouldn't and won't.
Close commentsAdd reply
Top of Page | Next Page >