Booked and flight and car with Travelocity. Plans changed and did not need the car. Tried to call and go online to delete the car. No luck - call wait time said 10 to 20 minutes, never answered after 40 minutes. Website was no better to cancel the car. Call and went to Enterprise and they removed the reservation but could not give a cancellation number since Travelocity booked it. Returned from trip and still trying to get Travelocity to refund the money to my credit card. All I get is delays. Never will use them again.
Made a reservation on Travelocity website for a car but had to cancel it. I called Travelocity Customer Service only to find out that they had computer problems for a whole day. I then went to their website to cancel the reservation but the website said I needed to contact Customer Service. I have been getting this run around for 2 days. I then contacted Customer Service again, this time their computers were working but the representative said she still couldn't cancel it and I had to contact the car rental service directly. I will never use Travelocity again.
TEXAS -- I booked a ticket with Travelocity. When my credit card appeared I had an extra unauthorized fee listed. When I called they told me that the airline set the fee. I have two tickets with airline... one with Travelocity and one with Priceline. It was ONLY Travelocity who charged me. So not only did they add and unauthorized fee to my credit card, they lied about where the fee came from. Never again will I order from this company.
INDIANAPOLIS, INDIANA -- Worst customer service I have ever experienced! 5 hours on the phone after they made the error. Hung up on 4 TIMES. They set the wrong date then said it was their fault but they wouldn't fix it. No compassion. Horrible. I will NEVER use Travelocity again!
Terrible company. I had a ticket canceled last year, attempted to use my $409 credit for a ticket for the holidays this year, they informed me that as per "policy", the credit had expired and I lost all my money. Where does the $409 go?? Right into the CEO's pocket. Bunch of [scammers].
ONLINE -- I called and booked a vacation to Madrid, Spain for 3 people - 2 with flights and 1 just hotel room. I was lied to about the flights when booking them at 10 pm at night, did not find out the truth until after 11:30 pm. Went to bed and called immediately at 8 am the next morning to cancel the entire trip. They refused to cancel the hotel rooms, hiding behind small print in their confirmation notice that was never disclosed to me.
The entire experience was horrible and I spent many hours on the phone with their customer service representatives getting the runaround. In fact, it took me the entire day and the next several days, even completing their online survey several times and calling over and over again. I tried to fight this through my credit card and they are standing with Travelocity! Travelocity lied about the flights, and the seating. If I am not flying there, how would I use the hotel rooms? This was a package!
I highly recommend you don't ever book through Travelocity! This was my second bad experience with them. I tried to give them a second chance and got badly burned. My friend found out through one of their attorneys whom he met with offline that they actually are out to defraud you and lie to get your money and credit card number!!! They are a huge money making defrauding, out to lie to you machine. Watch out!!! It only looks less expensive when you start to plan. You will be so sorry in the end. You will be SO much better off going directly to the airlines and hotel! Don't be defrauded like I was!
It cost me $2,000 USD!!! $2000! Can you imagine! For 2 hotel rooms in a location that I was not going to and could never use. How's that for a plan to defraud me out of $2,000? And they blame it on the hotel. I called the hotel and found out that Travelocity actually buys the block of rooms in advance and so the hotel has nothing to do with the cancellation. It's all part of their scam. Don't fall for Travelocity ads!
SAINT LOUIS, MISSOURI -- 2 Major things have happened. 1st: I tried to purchase a lap infant flight online to Travelocity, and it would not allow me to do that. It kept charging me a full priced ticket. So, I went ahead and purchased 2 international tickets for my husband and I. It took 3 one-hour phone calls, 3 customer service reps and 2 managers to finally, yes finally added a lap infant ticket for my daughter. Apparently, when making any changes... Travelocity has to call the airline directly.
2nd: Since we are flying internationally, we have multiple planes and changing carriers. Well, I received an email regarding one flight was changed and conflicted with a connecting flight. I needed to make arrangements to change the flight. That was when the nightmare continued! You would think it would be easy to change the flight. Every time I called, there was an extremely long hold time for the airline, so each time the agent said they'd call me back once they got in touch and made the appropriate change. Of course they did not. Travelocity employees lie!
I am still currently working out the issues. This is my 6th one-hour-plus phone call dealing with thus far 6 customer service agents, and 5 managers to get this resolved. 3 calls and 3 representative over a month time frame kept telling me "they are still in the process of reaching the air line to fix the flight change!" 3 agents and 2 managers said they would call me back within 72 hours, which they did not. 1 agent said they booked the flight change and would receive and email within 72 hours. Did not receive any email, and when I called back...the flight had not been changed.
Once I threw a fit and asked for a manager's manager, the lady finally made the flight change. But...when I received the emails, they made a mistake and the tickets now don't match my passport, and did not show my daughter having a ticket. So...I yet again have to call to change the ticket information and make sure my daughter has a ticket! Each time I called, I said to give me the information needed and that I would contact the airline myself. They would not do that, and said they would "correct" the problem. Never never never again will I use Travelocity.
INDIA, TEXAS -- I booked my flight (Toronto to Hong Kong) 2 days ago through Yahoo travel and paid $1,606.99 with my credit card. The payment already went through (I've checked with TD) and this morning I received an email from Yahoo travel saying that my reservation has been cancelled! I was shocked so I called them to find out what's going on. The call got transferred to one of Travelocity's call centers in India.
I managed to get the reason for the cancellation after speaking to 4 highly incompetent reps in India. They failed to reach a representative (he said nobody picks up the phone, I think he doesn't know how to dial international #) at TD Canada to verify the cardholder info. Apparently speaking to the cardholder is not enough and they insist that it is their responsibility to prevent potential misuse of credit card!! HELLOOO, you are speaking to the cardholder now and she is authorizing the payment. So I asked when would I get my money back. And he said it will take 15-30 days!!
That is not acceptable. So I called again and guess what? They told me that the reservation is not cancelled. I said "I got an email telling me that it's cancelled and 4 of your colleagues checked and told me that it has been cancelled." He said "OK, it's cancelled but I cannot confirm that." Me: "Is it cancelled or is it not? Yes or no?" Him: "Well it's cancelled but not fully cancelled." Me: "When will I get my money back?" He said he would process the refund and if I do not get it within 48 hours, I should contact him.
This is my worst experience ever with a flight agent. Not to mention the whole time he was yelling at me really rudely in a patronizing tone (I'm a female but I don't live in India so take your sexist attitude somewhere else)! NEVER BOOK ANYTHING WITH TRAVELOCITY unless you enjoy being screwed by them.