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9' artificial majestic balasam fir
Posted by Ever on 11/27/2007
I ordered a artificial 9' majestic balsam fir from Tree Classics,Inc. I had checked the companies reviews and thought I had done my homework on this company who also advertises in many upscale magazines. I was wrong.

I found for my $1000.00 plus tree that I had purchased a tree that had obviously been returned to the company. There were no foot petals to turn on the tree. The tree trunk was mangled and the paint was removed. The needles looked fake, smelled of chemicals and fell from the tree on to the carpet. The plug connections were bent. On and on.

I tried to contact the company.
Message after message has been left with no response to either e-mail or phone.

I do not recommend this company to any one. Never again will I deal with an unknown company.

     
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Posted by Principissa on 2007-11-27:
Don't give up. Keep contacting them until someone gets back with you. It sounds like you may have gotten a used tree by mistake.
We just got an 80.00 Target special this year and
are extremely happy with it. 79.95 and we got a 7' tree prelit with clear lights.
Posted by Ryan84 on 2007-11-27:
ouch, that hurts! Principissa has a good point. Target has a great selection of fake trees for cheap!
Posted by Anonymous on 2007-11-27:
I agree with Prin. You might think about reversing the charge to your credit card... that'll get their attention.

On a side note, I am told by a friend in Maine that this year's crop of live trees has suffered greatly from the dry summer, and the trees are already dry when being cut. Hence, they are at a greatly increased fire risk.

I went with a nice artificial tree myself this year.
Posted by Slimjim on 2007-11-28:
Unfortunately, these aren't the types of trees Target usually carries though. Christmas shops generally carry these high end trees but unless you have a truck, their size and weight can make ordering online and having it come to your door attractive. Buying something so expensive and visually important sight unseen can have obvious downsides as experienced here.
Posted by Anonymous on 2007-11-28:
He that is of the opinion money will do everything may well be suspected of doing everything for money.
-Benjamin Franklin
Posted by jenjenn on 2007-11-28:
$1000 seems a little steep for a tree!!
Posted by killerklown on 2007-11-28:
The only complaint here should be about the education you obviously failed to receive, because no one who made it through grade school would be stupid enough to pay over $1000.00 for a tree.
Posted by GothicSmurf on 2007-11-28:
I got a 6.5 fake tree at Target for $40.00. Sure it looks a little like Charlie Brown's Christmas tree, but my son refused to let me get a black Christmas Tree again this year. :( But with the large ornaments on it, one can hardly tell that it's really that bald. I just hope I don't have to return it, I don't have the receipt anymore, but I hope they'll exchange it for me if there is a problem! ;)
Posted by Principissa on 2007-11-28:
Gothic if they don't be sure and tell all your friends and family to tell their friends and families and co-workers not to shop there anymore.
Posted by Tree Classics on 2008-10-08:
Hello from Tree Classics,

(This is towards the original poster and all others who may read this.)

I vividly recall this specific order in 2007 because of the condition the tree arrived in. When UPS delivered this 9' tree to the customer it was severely damaged. Obviously we credited the customer 100% and also picked up the package at our cost, offered to replace it, and apologized for the heartache. We know that during the Christmas season nothing is more important to our customers than a smooth setup, delivery, and everything else expected of Tree Classics.

However, please realize that things unfortunately happen that are outside of our control. While I personally wish I could deliver our trees to your door without a scratch, the reality is sometimes UPS or FedEX has people who are less-than-caring with packages, (especially during the holidays where the shipping volume is enormous).

Regardless, I'm very sorry this happened and of course it looks bad on us as a company. In regards to the comment "I had purchased a tree that had obviously been returned to the company."

This would NEVER, EVER happen, period.

What most don't understand is that this particular 9' tree comes in 2 boxes. Each box easily weighs in at 80-90lbs. These cardboard boxes need to be reinforced with tape on the corners and all openings in-addition-to the taping applied right after we manufacture. The whole reason for doing it is to prevent the product from flying out of the box if the shipping company mishandles the item.

We all know that bad things happen from time to time, but the difference is how a company handles a problem, not just a simple sale. We're not here to scam you like the original post indicates. We have been in business for nearly 40 years, we have a 10 year warranty on our trees, a 30 day money-back guarantee, we ship for free, we have customer service 7 days a week, and believe me, we care.

To the original poster: (If you happen to read this, please call me direct at 847-304-4961. I'd be more than happy to speak with you. If you choose to give us another chance, I'd be willing to offer you a 20% discount off any purchase for the inconvenience.)

Thank you,

Alex, ext. 112
Tree Classics, Inc.
22102 Pepper Rd. Suite 101
Lake Barrington, IL. 60010
http://www.treeclassics.com
Posted by DebtorBasher on 2008-10-08:
Thanks Alex....this review was written last year, so I don't know it the poster will see you comment...however, it's still nice to see the other side of the story...but with customer service 7 days a week, why didn't anyone return the calls that the poster said they repeatedly left and none of their Emails were ever answered?
Posted by Tree Classics on 2008-10-08:
Last year was a complete anomoly. We simply did not have the staff or a better phone system in place to handle the volume of business. (growing pains)

We changed all of that that this year. More phone lines coming into the building, a better MS Exchange server to handle and filter emails, and plenty of people to help with the volume.

There is nothing I hate more than bad customer service, (because I work in it), and it is my goal to make sure things like this never happen again.

Regards,

Alex
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Tree Classics & Balsam Hill Review - Buyer Beware Pyramid Scam
Posted by Protorift33 on 11/13/2011
REDWOOD CITY, CALIFORNIA -- First off, I'm a former Balsam Hill customer who then bought a tree from Tree Classics in the hopes of getting something of a better quality. That didn't happen. Not only was my "Balsam Fir" rated "overall best" by Good housekeeping (yea right what a joke) completely fake-looking and sparse, but after 1 season lights all over it started going out. They claim that if one goes out the rest stay lit, that was a complete lie.

Next year in 2010 I bought a tree from Tree Classics "the worlds finest artificial Christmas trees" ...so they claimed. Well, found out again that this time not even 1 season went by before lights started going out all over the place. I called the company and was told that after Christmas we'd be able to bring the tree there for a fix no problem.

February comes 2011 and I find out the company phone was disconnected, they are out of business!!!!! To make matters worse, I find out two weeks ago through emails and online reviews that Tree Classics' name and website address was bought out by NONE OTHER THAN BALSAM HILL. Hilarious and ironic as that is, they are using some made-up parent company name called "Heavenly Holidays" to hide their own horrible brand and trying to separate themselves from another horribly rated brand. Its like trying to put out fire with fire with these people. So now I find out that treeclassics.com is owned by balsamhill.com, balsam hill also owns treetopia.com and Christmastreemarket.com. So they have all these pyramid scam sites all over the place selling the exact same products to different, unsuspecting clients. Its abominable and should be shut down!

After calling the new owners of treeclassics.com (balsam hill) I talk to a rude individual who knows nothing and says they cannot help us in regards to ANY Tree Classics warranty. So they buy the name and take no responsibility for any customers its an absolute joke.
     
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Posted by Skye on 2011-11-13:
Thanks for the review. It's that time of season when the complaints come rolling in regarding these Christmas tree's, and nobody seems to be happy with them.
Posted by trmn8r on 2011-11-13:
Yes, Tree Classics went out of business. A company named "Heavenly Holidays" bought TCI's *assets* but not its liabilities. Therefore you are out of luck. It isn't the new company's fault.

http://www.treeclassics.com/lettertocustomers-s/180.htm
Posted by Slimjim on 2011-11-14:
Interesting their website makes no mention of new ownership, yet they absolve themselves from the former entity's transactions. They only want the appearance of the long standing business prior to the sale. That will come back to haunt them with complaints. Watch in a short time if there doesn't pop up a notice of new ownership and no prior ties on the site.
I would recommend seeing how far a real Christmas store is from anyone locally if you want a better tree than K-mart offers. We bought a 9 1/2' beautiful tree 10 years ago from one and only in the last couple years has light outages need addressing. Had it given me trouble though early, i knew where I could take it back stat.
Posted by DianFranc41 on 2011-11-28:
Tree Classics built a fine reputation over many years in the Chicago area and yes they were having problems near the end as many fine companies have. Heavenly Holidays is using that reputation in its advertising and I can tell you the customer service at the new company is non-existent. Only a matter of time before Heavenly Holidays suffers the same fate. Karma for trading on another company's reputation instead of building a good company on its own ...
Posted by EvilWoman on 2011-12-13:
Great review! What a nightmare before Christmas! I feel horrible as I fell victim to misleading photos and description of a White Christmas tree from Treetopia.com. They shipped for free, but that was the only good thing from my experience. The tree I purchased for $268, listed at $598. What a joke! The tree looks cheap. It sheds like crazy. We took at least an hour trying to fluff up the tree, but since there was an obvious design flaw in this pitifull tree; it was missing a row of branches in the center section, the wires and trunk show, and not installed my pros. as they claim. The wires were the only thing holding up some of the branches - not the hinges. Thick on top, and bottom; sparse in the center. All they could say is that it's my fault for not fluffing the tree properly, and to send it back. It will cost me about $80, after paying for shipping back to them, plus their 10% restocking fee. Not worth the hassle, so I am stuck with an ugly tree! I may donate the tree to the Salvation Army, and cut my losses. Do NOT buy from Treetopia! My written review of this tree on their site was never posted. All I saw were good reviews, especially now since they are trying to sell out all of their stock! Thanks for letting me vent. What a SCAM! :(
Posted by Patty on 2012-01-02:
I was looking online to purchase a white 7.5ft pre lit Xmas tree and I found balsam hill n treetopia to have the best reviews (on their website). I did a lot more research outside of those sites and found very bad reviews on their overall service so I did not purchase my tree at a discount price. Is there a site that a consumer can actually trust to purchase such an expensive tree? If I don't like the tree or should it not be as described in the website, we should have the right to return it with no penalties! I found no website that will return the item at no cost to you if you are not satisfied with the tree and at this time, I am not willing to take that gamble. I guess I will wait till next year to purchase my tree at a store near me in Milpitas, CA.
Posted by Steve on 2012-01-04:
Glad I found this site. Between actual reviews and researching with the BBB complaints I'll stick with a local vendor.
As a side note, we purchased an artificial tree 10 years ago from a local store and in that time we have replaced 3 bulbs...that's it!
Thanks again to all for taking the time to share their experiences with us. Sorry we are going to learn from your bad luck.
Posted by Monica on 2012-12-02:
Hi Patty. Like Steve, I avoided the poorly reviewed brands online and went with a local company instead. Place not too far from me in Barrington called Treetime. I was shopping online and found them via www.treetime.com but saw they were actually near my home and went to their Christmas store. I've had no bad experience with my tree at all and it is very real looking for being a fake tree. The lights don't go out when I pull one out, either. I honestly won't buy from any company that doesn't have an actual, physical location other than a huge company like Amazon for example. But yea, for a great artificial Christmas tree? Definitely look up Treetime.
Posted by macdaddy on 2013-12-04:
Balsam Hill was a horrible experience because they shipped a defective tree and made me pay to return it and then took longer than 30 days to refund. Tree Classics was just as bad and now I find out they are under same parent company. Treetime advertises so much their prices are out of line, went to their "Christmas wonderland", surprised they didn't charge a fee to walk through the door, and their trees are poorly designed.
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The Worst Christmas Tree ever
Posted by Shirlann on 12/09/2009
LAKE BARRINGTON, ILLINOIS -- I bought this tree 4 years ago. It is difficult to put up. There are plugs to plug in everywhere and then there are extra ones that I can't tell where they go. My first expierence with putting this tree up made me regreat my purchase. I think the instructions could be better. Part of the lights starting going out right away. The next year the bottom did not work. Last year I added lights and this year I have about 2/3 that will light and I will have to add extra lights. I wish it were not so expensive and I would toss it and get one somewhere else but when you spend $800 on a Christmas tree you can't just toss it after 4 years. I am so disappointed in this purchase. From the advertisements and web site I thought I could just put this tree up and decorate. Now I spend a week just dreading getting the tree out and the next week working on lights. It's a nightmare.
Read Company Response
Company Response on 05/05/2010:
Just an update:

Tree Classics has replaced Shirlann's tree with a brand-new one after 4 years of use, no questions asked. We normally do NOT do this but considering her circumstances after I contacted her on the phone we agreed to this. We have also asked her to update this review but unfortunately it has stayed the same. :)
     
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Posted by Anonymous on 2009-12-09:
EIGHT HUNDRED DOLLARS just on the tree?! *shakes head*

Good luck.
Posted by MRM on 2009-12-09:
EIGHT HUNDRED DOLLARZ for a tree? Whoaaa Nellyyy!
Posted by Slimjim on 2009-12-09:
Ours was about $750 ZZ. If they are big and lush, they aren't K-Mart $50 ones. I don't know the brand we got but it's on it's ninth season and although a bit heavy, assembles easy. May I recommend getting that Light Pro little red gun they sell everywhere to maybe help with the lights. It will fix a lot of bad shunt issues.
Posted by Anonymous on 2009-12-09:
Wow, we always got real trees.
I just can't fathom the thought of spending that much for a tree.
Posted by Nohandle on 2009-12-09:
Quick question here. Is your tree one of those if one light in a strand goes out they all do? Some will keep burning if one light goes out, others well, forget it. I believe what Slim is mentioning will take care of that issue.
Posted by JR in Orlando on 2009-12-09:
I would suggest that you create your own schematic and tags for the cords so that you are not inventing the wheel every year. When i work on cars and remove items with wires, I use a short piece of masking tape wrapped around to make a tag that sticks out and number/name it and then draw a corresponding diagram so that I know where the wires go back on, even if it is a day or two later.
Posted by Starlord on 2009-12-09:
JR is right. I have always tried to use some type of aid to help in moving systems. I am picking up a set of Testor's model paints, and putting a dot of different colors on each wire, with a corresponding dot where it is plugged in. When we get it to the other house, even an idiot would have trouble wiring the system up wrong. When you have a 42" TV with cable box, VCR. DVD player, game system and turntable, and an Audio-Video director, it can make you suddenly hungry for a plate of spaghetti. Using my method, it is just match the colors. Thnx, JR
Posted by gnickles on 2009-12-21:
Never thought I'd have a fake tree. Allergies, lately acquired, made having a real one impossible. I wasn't going to have an artificial tree unless it looked perfect. I shopped a lot, looked at artificial trees in nurseries and Costco and high-end florists. (For political and social reasons, I never ever shop at Walmart, so did not go there.) Nothing was good enough. Tree Classics was recommended to me by a friend who is very picky. I have a noble fir and do not regret the purchase at all. I do, however, regret unplugging the lights in the sections. Do not do that! I'm not a patient person. It's up, lit, and will make tags as suggested by another post.
Posted by Tree Classics on 2010-05-05:
Just an update:

Tree Classics has replaced Shirlann's tree with a brand-new one after 4 years of use, no questions asked. We normally do NOT do this but considering her circumstances after I contacted her on the phone we agreed to this. We have also asked her to update this review but unfortunately it has stayed the same. :)
Posted by Slimjim on 2010-05-05:
A brand new $800 tree to satisfy a customer is a nice gesture and more can't be asked. I think it was fair to ask Shirlann to come back and update this to show a resolution was made. Disappointingly, she didn't, but glad you did, Tree Classics.
Posted by timmyj3 on 2010-12-09:
You may want to file a report with the Barrington,IL BBB. It is easy to do online. It may help if enough customers file on them.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Company to Deal With
Posted by 2jayhawks on 01/28/2013
OAK CREEK, WISCONSIN -- If you want a great looking tree, are willing to pay good money for it and expect good consistent customer service DO NOT BUY A TREE FROM THIS COMPANY, www.treeclassics.com! The problem we had is so ridiculous I plan to post this almost daily for one year. Here is what happen.

The trees are gorgeous. We were delighted with our tree. It was simple to put up. The problem started after Christmas as we were putting away the tree. We discovered we misplaced replacement lightbulbs. We accepted our error and need to buy more replacement bulbs. I called the company. They informed me they were out of stock. No problem, right? WRONG! The day was 1-28-13.

They informed me they were out of replacement lights and it was up to me to call them back IN SEPTEMBER or OCTOBER of 2013, (8 months from now), when they would get more stock. I was shocked. Year long service, supply and demand is evidently not this company’s business plan. What if a business wanted to have “Christmas in July?”

I told the Treeclassics.com’s initial “management rep” -as he described himself - this was not exceptable. They were asking me to accept THEIR responsibility of selling more product. I was the customer, not the buyer or sales person! I refused to keep any note reminding me to order more bulbs in Sept. 2013. They were not willing to assist. After many fake apologies by them and my insistence to complain higher up, the same representative called me two hours later telling me they would send the bulbs out. He tried to take my order but it would not go through. I was asked to wait.

A new person got on the phone and acted like he knew nothing of the issue and also informed me they do not get new stock in until Sept. or Oct. 2013. I patiently asked him to read the notes they surely must have made on my account. He still did not act like he knew the problem. I was flabbergasted. He had complete information on me and my personal info, yet did not act like he had notes on the two earlier discussions with them that day- or communicated to the person forwarding the call to him?

Bad Company: These trees are expensive. They are obviously made and come from overseas. The box says China. If this company is not going to have the “business brains” to maintain small inventories of accessory stock for their trees DO NOT BUY them. I strongly discourage buying from www.treeclassics.com. Why?

Whose to say the bulb style will stay the same next year? They will- but should you believe them?

Whose to say they won’t run out of other tree parts, and there are many? They will- but should you believe them?

Whose to say they can look at your records and intelligently help you? They will- but can you believe them?

When you spend good money for quality artificial Christmas trees buy it from someone that will be able to help EVEN “after” Christmas too.

Search for “Best Artificial Christmas Trees” and DO NOT CHOOSE Treeclassics.com!

     
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Posted by Sinclair on 2013-02-05:
Tree Classics is owned and operated by Balsam Hill. The original company went bankrupt. Balsam Hill is known as a terrible business for Christmas trees online so this is no surprise. Look around for the very few alternatives to high-end artificial trees but stay away from these guys.
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Snookered
Posted by LMikeStamp75 on 11/27/2011
BARRINGTON, ILLINOIS -- Bought a $1,000 Christmas tree from Tree Classics after the season in January 2010 with a 1 year/10 year warranty. At 11 months middle section stopped working. Called Tree Classics for return authorization. As instructed sent middle section back to Tree Classics January 2011. Called in April to check status of repair, no response. Finally figured out that this company was out of business/bankrupt even thought their internet page was still up although not operational! Surprise in fall 2011! Tree Classics internet page operational again in fall 2011 but with different address/phone, different state. Same look, same feel, 10 year warranty, etc. Called for my missing section. Advised that this is "new" company that bought assets from previous bankrupt company but know nothing about my missing section -- they didn't buy company records or the my pending warranty work. "Sorry" -- I'm out of luck. But they have a "special" discount deal for old customers of the previous Tree Classics. How would they know if I was an "old" customer if they didn't have the records? My experience, my recommendation: don't get snookered, don't buy from this company that advertises decades of service.
     
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Posted by swimjim on 2011-11-27:
Seems you're out of luck, and the "new" owners don't appear to be to sympathetic or enthusiastic. I'd inquire if they'd give you a deal on only the section you need in exchange for not reporting them to the BBB, not that they'd likely care.
Posted by Red Foreman on 2011-11-27:
Good review. I agree swimjim. Changes of ownership are usually a turn for the worst for established consumers.
Posted by Helpful on 2011-12-01:
Just an FYI, there is a new company that opened up in that location in Barrington called Treetime. Different company but selling Christmas goods. They managed to actually save hundreds of Tree Classics customer's warranty trees that were being thrown out by Balsam Hill who bought Tree Classics last Spring when they were moving all saleable goods out of the Illinois location. I know because part of my tree section was one that was saved and thankfully there are some nice people left in this world or we would have been out nearly 1000 bucks with 1/2 a tree missing. I went there and spoke to the Treetime owner who managed to find my tree part. Call up Treetime 847-527-8880 and ask them they might actually have your tree part in their warehouse!!!!
Posted by Aqua on 2012-01-18:
DO NOT BUY ANYTHING FROM Tree Classics.com. I have a 12 ft prelit LED tree that I purchased a couple of years ago for over $2000 and when I called today they told me about the buyout and said they didn't have any replacement bulbs and didn't know where I could get any. This company is a total rip-off. They probably just wanted to get out of all their warranties.
Posted by Boston on 2012-12-02:
I found actually that the original Tree Classics' owner / founder had passed away. Company went bankrupt and was bought by Balsam Hill (terrible rated company as well). Some of the people who lost their jobs and others started Treetime.com, same place old Tree Classics used to be. No affiliation to the old company. It's a shame though that the new owners of Tree Classics don't stand by the brand. It used to be a very reputable business.
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Support Disappointment
Posted by RichK on 11/19/2010
BARRINGTON, ILLINOIS -- My complaint is admittedly a small one, but I was nonetheless surprised at it, and thought the info might be helpful to others.

I purchased a 12 Ft. Barrington Fraser Fir with Multi Color Lights back in 2004, and have made that our home's tree for the past seven years. Although kind of a challenge to set up, the tree looks downright spectacular when its up, decorated and lit.

Every year, I have had to replace several bulbs, but I don't think that's anything big. Last year, however, one entire 50-bulb string (located near the very top of the tree, of course) went out, and left a "hole" in the lighting of the tree. I checked every bulb, replaced the fuses, etc., all to no avail, so I decided to just put a replacement strand of lights on and be done with it.

Imagine my surprise when Customer Service informed me that they don't have any bulbs, or strings of bulbs, or any other solutions for my problem. The best that they could do was to suggest that I go to WalMart and buy some bulbs there. You would think that if they warranty the frame for ten years, that they would at least keep replacement lights available for that time as well.

Like I said at the outset, it's a small complaint, but something that prospective buyers should be aware of as a possible indication of their overall service philosophy.
     
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Posted by Inat on 2010-11-19:
tree classics was good to me last year when I had strand go out - they sent me one of those 'magic light guns' that you plug into the strand, pull the trigger a couple times, and voila! lights work!
Posted by Slimjim on 2010-11-19:
Like Inat said, try a light fixer gun on it first to see if it can repair any bad shunts. If not, just follow their advice and get a new string anywhere and wrap it in. They probably did you a favor anyway as they wouldn't be price competitive with a local Walmart or Target for essentially the same type $4 light set.
Posted by PepperElf on 2010-11-19:
you know... i had a prelit tree once. hell it might still be in my storage unit. but to be honest..

these days i prefer buying them "naked". why'? because with regular string lights... every year you find more bulbs have not lasted the season.

So if that happens to regular bulbs ... what do you do when the pre-lit bulbs break? eventually you may be screwed over.


plus a prelit tree is more expensive than a regular tree + string lights if i'm not mistaken. though you do have to put more effort into the "naked" tree.
Posted by Inat on 2010-11-19:
pepper, i have one of those 12' trees too.... before, i had a naked tree and it was sooooo time consuming to put lights on that mother... i love the pre-lit
Posted by PepperElf on 2010-11-19:
yeah the tree i used last year was a naked fake. but i don't really mind the effort.

for me... well that's what Black Friday is for. putting up the tree.

except this year. i gave the tree to the rescue mission. (planning on moving) so this year's tree is a tiny desktop tree instead - instead of twelve feet... mine's more like 12 inches lol!

it's cute. i don't even bother taking the lights off of it cos the string is maybe 2 feet long at the most. but hey it's a tree. :) of course
Posted by timmyj3 on 2010-11-22:
Sounds like a nice tree. I have had similar problems with Tree Classics. I am sure you spent a good amount of money on your tree.

It is sad that Tree Classics is clueless with service after the sale.

Did your tree have the "worry free" lights? That is what mine has and they should be renamed "really worry about these lights". It appears that Tree Classics is out of these bulbs and sets. I had over 175 lights out on a new (1 year old) tree and it was pulling teeth to get a 100 replacement bulbs.

All we can do is let the public know about the poor service provided by Tree Classics
Posted by timmyj3 on 2010-12-09:
You may want to file a report with the Barrington,IL BBB. It may help if enough customers file on them.
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StarStarStarStarStar
Great Tree!!
Posted by NANA19461 on 12/31/2012
I am so happy with my purchase. I have had several pre-lit trees in the last few years. This is the only one that looks like a real tree. I did buy balsam sticks for the smell, but the tree is beautiful. Branches have to be touched to see if they are real. The lights are spaced nicely and over all, looks like a perfect tree.

I ordered the tree and had it in less than 10 days. No problem with delivery.

The tree was a lot more expensive than the others I've bought, but it was worth it.
     
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Posted by Skye on 2012-12-31:
Great review! Thanks for sharing your experience. Sounds like a great tree~!
Posted by Obsfucation on 2012-12-31:
Consider it a Christmas bonus as just about every other review about this company has been horrible. Hopefully it will make you this happy next year.
Posted by madconsumer on 2012-12-31:
very helpful review, and voted as such!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Communication on Tree Order
Posted by Anonymous on 12/01/2012
OAK CREEK, WISCONSIN -- My wife and I purchased a Christmas Tree with TreeClassics.com on Nov 18, 2012 and were informed that the tree would be delivered in 5-7 business days. No problem, right? Well we called on day 5 to inquire if the tree had been shipped because the online order status showed to be 'processing.' The representative told us that he showed the tree to be shipped and that a tracking number was not available because of the quick delivery special that the were providing. In the special they don't take the extra day to assign a tracking number and get it out sooner. I waited until day 7 and called back again and the representative said it had shipped and they would escalate the case to another department that could locate a backup tracking number. We received a call the next day stating that the tree was out of stock and they would not have more. All this time our credit card had already been charged for the tree. We were given the option to order another tree and only after asking if we could receive a discount because of the inconvenience did they offer a $50 credit toward a new tree. I asked why we weren't notified earlier, before our card was charged, that it was out of stock. Their response was that they were only able to track this after I had called in. The company does not have a good system in delivering trees. Since we were notified of this on Dec 1st, we decided to buy a tree elsewhere. Save your money and time and purchase with a different company.

     
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Never buy from this company
Posted by Lyndahenderson495 on 12/16/2011
PINCKNEY, MICHIGAN -- I paid A LOT of money for a tree that has an entire section that doesn't light and the plugs don't work properly between the sections. Now I am using two extension cords snaking up the $750.00 tree and I'm unable to use just the white lights (which I paid extra for). I am EXTREMELY dissatisfied with this company and wish I had checked these online reviews before purchasing this tree. DO NOT BUY FROM THIS COMPANY! They have no interest in resolving this issue, believe me, I have tried. I went to the Better Business Bureau to file a complaint and they have an "F" rating. Run away!
     
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Posted by trmn8r on 2011-12-16:
Before your complaint can be properly addressed, it is critical to know when you bought it.

While there is a new company named Tree Classics, it bought only the assets of the old company that is in bankruptcy and did not assume any of the liabilities (including warranties) of the old company. This is explained somewhere on the Tree Classics website, that is maintained by the new company.

If you ask me, they should have ditched the name, because all the previous customers who have crappy expensive non-functional trees are going to hold the new company responsible.
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Tree Classics - Beware
Posted by Cmr23_12239 on 12/03/2011
WISCONSIN -- Do not purchase from this company. They were "supposedly" purchased by a new company in January and do not have information from the previous owner and cannot help you if you bought a tree from them. Although their website boasts since 1976. They will charge your credit card when they do not even have the product. They also cannot tell you where your order is when you call, and hang up on you when you ask where it is and when it was shipped. POOR and rude service! Since I did not receive my order I wanted to know what type of bulbs were on the tree and they said they didn't know, and that I could not purchase them in a store. Do not waste your money!
     
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Posted by trmn8r on 2011-12-03:
There's two things going on here. First, yes they are a new company and do not support the trees sold prior to their ownership.

Did you order replacement bulbs from the new company, and if so, when? How did you know which to order if the new company doesn't sell bulbs for the trees sold by the previous one?

There is no call for the CSR's to be rude.
Posted by Nohandle on 2011-12-03:
It's my understanding these trees are very expensive. Why would a new company boast of being in business since 1976 when they apparently don't know anything about the previous business? It doesn't sound as if they bought the *Good Name* franchise. Good grief, tell prospective customers you are the new boy on the block and tell them what you have to offer.

I've heard of individuals purchasing pre-lit artificial trees and having to buy strings of lights if they wanted any working lights at all. Somewhat defeats the purpose. Thanks for the warning.
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