Tree Classics - Beware
WISCONSIN -- Do not purchase from this company. They were "supposedly" purchased by a new company in January and do not have information from the previous owner and cannot help you if you bought a tree from them. ... read full review2 Replies - Latest reply on 12/03/2011
BARRINGTON, ILLINOIS -- Bought a $1,000 Christmas tree from Tree Classics after the season in January 2010 with a 1 year/10 year warranty. At 11 months middle section stopped working. Called Tree Classics for return authorization. ... read full review5 Replies - Latest reply on 12/02/2012
Do Not Buy
LAKE BARRINGTON, IL -- This is the worst tree imaginable, horrible company and customer service is non existent. Our tree which also cost over $1000 has entire branches which are unlit. 100's of bulbs do not light. Called ... read full review8 Replies - Latest reply on 11/25/2011
Trouble with Tree Classics
GEORGIA -- I've had trouble with an expensive pre-lit tree I bought from Tree Classics. The tree itself is very pretty, but it is only three years old and half of the lights aren't working. The first year parts ... read full review16 Replies - Latest reply on 06/02/2011
The Worst Christmas Tree ever
LAKE BARRINGTON, ILLINOIS -- I bought this tree 4 years ago. It is difficult to put up. There are plugs to plug in everywhere and then there are extra ones that I can't tell where they go. My first expierence with putting this tree ... read full review11 Replies - Latest reply on 12/09/2010
BARRINGTON, ILLINOIS -- My complaint is admittedly a small one, but I was nonetheless surprised at it, and thought the info might be helpful to others.
I purchased a 12 Ft. Barrington Fraser Fir with Multi Color Lights back ... read full review7 Replies - Latest reply on 12/09/2010
In the summer of 2008, we purchased an expensive prelit 7.5' Kensington Blue Spruce Christmas tree from Tree Classics. It was lovely in 2008 and 2009, but when we put it up this year, entire sections ... read full review10 Replies - Latest reply on 12/15/2010
BLOOMINGTON, ILLINOIS -- I order a $1500. 12' tree. It arrived with half of the lights working and shaped like a banana. The company kept putting me off telling me they would send me a replacement for next Christmas since it was too late to fix this year. Next year never came. I never got any service out of this company. They only answer there service line during the purchasing months.
1 Replies - Latest reply on 11/04/2011Add reply
If you deal with this company you will loose your money and have nothing to show for it.
Poor lights on tree, garlands & wreath
LAKE BARRINGTON, ILLINOIS -- In Nov '07, I spent $800 and purchased a 7' Barrington frasier fir tree with multicolored lights and two Monaco spruce garlands and wreath with clear lights. After the first season I had to replace approximately ... read full review1 Replies - Latest reply on 01/25/2011
Tree Classics LEDs are BAD
LAKE BARRINGTON, IL -- I am writing to complain about the quality of the LED bulbs on my Tree Classics Pre-Lit 5' Brookfield Pine with LED clear lites.
Last Christmas I had two lines of LEDs out almost all season. This Christmas ... read full review2 Replies - Latest reply on 02/01/2011
Poor customer service
LAKE BARRINGTON, ILLINOIS -- Purchased a Christmas Tree and storage bag from Tree Classics on Nov 20, 2010 for $392.33. When setting up the tree we discovered that there was an electrical short in the lights, I was burned on the ... read full review1 Replies - Latest reply on 01/27/2011
LAKE BARRINGTON, ILLINOIS -- I ordered a tree from Tree Classics on Nov. 25th primarily because they are made in America, and supposed to be excellent quality tree. They charged my American Express card that day. On the 27th I received an email saying that due to a computer inventory malfunction, they were out of the tree I selected and "offered" me another one at the same price point. Even though it was 6" smaller, it had more tips, so I emailed back that I would reluctantly accept it. It is now Dec. 4th and I have made 7 attempts to contact them to find out if my tree would be shipped and have received no answer. All phone mailboxes are full and you are cut off. There is no email reply. I have also faxed two letters to them. Avoid this company at all costs. Sadly, I am contacting American Express to get my money back and will have to buy Chinese junk.1 Replies - Latest reply on 05/05/2010Add reply
OAK CREEK, WISCONSIN -- I purchased a Christmas tree from Tree Classics just over 2 years ago. The tree cost $670!!!!!!! Supposedly a "quality" tree, well the tree is defective. It is a tree with pre-installed lights and two years into owning it and half the lights on the tree have gone out. The tree is low quality, defective and now useless. Along with either receiving a refund or a replacement for the tree I want to make sure others know not to do business with this company.
2 Replies - Latest reply on 02/07/2014Add reply
I called their customer service department and followed all of their instructions in terms of how to fix the tree lights. After all of their suggestions failed (replace fuses, wiggle the lights, etc) Haley (worst representative ever) tells me that I was out of luck and good luck with the tree. Are you kidding?!?! Just barely outside the warranty and nothing they are willing to do to help with their defective product.Just an awful company with horrible customer service.
Seriously, stay far away from this company. Their products are horrible/defective as is their customer service.
BARRINGTON, ILLINOIS -- I bought a Tree Classics Christmas tree a few years ago. It was a normal size tree, but much to my surprise, when put into its bag it is an absolute monster. It is horrible to move down to its storage place in the basement, could never get into the attic and I don't want it in the garage. This thing weighs a ton and is incredibly awkward to move. It takes two adult men to get it up and down the stairs. This year dozens of lights do not light. I have ordered more lights, but replacing the burned out lights is difficult at best. All the straps on the bag are broken. I thought I would simplify my life since it supposedly requires no "fluffing," but it is an incredibly complicated tree. Also, unless your basement has high ceilings, this will not work for you. Beware of this thing, it is a Christmas tree nightmare.Add reply
FRESNO, CALIFORNIA -- I purchased online a Christmas Tree online and it was delivered on time and when I opened the box it was a cheap looking PVC Christmas Tree and I returned it immediately. I paid $339 plus tax for the tree. I had to pay to return it for $57 and then they charged me a re-stocking fee of 15%.
Do not buy from this company. They grossly misrepresented the quality of the Christmas trees they make. It was poor quality and poor customer service. It has taken a month to get my money back and it was a hassle.