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9' artificial majestic balasam fir
Posted by Ever on 11/27/2007
I ordered a artificial 9' majestic balsam fir from Tree Classics,Inc. I had checked the companies reviews and thought I had done my homework on this company who also advertises in many upscale magazines. I was wrong.

I found for my $1000.00 plus tree that I had purchased a tree that had obviously been returned to the company. There were no foot petals to turn on the tree. The tree trunk was mangled and the paint was removed. The needles looked fake, smelled of chemicals and fell from the tree on to the carpet. The plug connections were bent. On and on.

I tried to contact the company.
Message after message has been left with no response to either e-mail or phone.

I do not recommend this company to any one. Never again will I deal with an unknown company.

     
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Posted by Principissa on 2007-11-27:
Don't give up. Keep contacting them until someone gets back with you. It sounds like you may have gotten a used tree by mistake.
We just got an 80.00 Target special this year and
are extremely happy with it. 79.95 and we got a 7' tree prelit with clear lights.
Posted by Ryan84 on 2007-11-27:
ouch, that hurts! Principissa has a good point. Target has a great selection of fake trees for cheap!
Posted by Anonymous on 2007-11-27:
I agree with Prin. You might think about reversing the charge to your credit card... that'll get their attention.

On a side note, I am told by a friend in Maine that this year's crop of live trees has suffered greatly from the dry summer, and the trees are already dry when being cut. Hence, they are at a greatly increased fire risk.

I went with a nice artificial tree myself this year.
Posted by Slimjim on 2007-11-28:
Unfortunately, these aren't the types of trees Target usually carries though. Christmas shops generally carry these high end trees but unless you have a truck, their size and weight can make ordering online and having it come to your door attractive. Buying something so expensive and visually important sight unseen can have obvious downsides as experienced here.
Posted by Anonymous on 2007-11-28:
He that is of the opinion money will do everything may well be suspected of doing everything for money.
-Benjamin Franklin
Posted by jenjenn on 2007-11-28:
$1000 seems a little steep for a tree!!
Posted by killerklown on 2007-11-28:
The only complaint here should be about the education you obviously failed to receive, because no one who made it through grade school would be stupid enough to pay over $1000.00 for a tree.
Posted by GothicSmurf on 2007-11-28:
I got a 6.5 fake tree at Target for $40.00. Sure it looks a little like Charlie Brown's Christmas tree, but my son refused to let me get a black Christmas Tree again this year. :( But with the large ornaments on it, one can hardly tell that it's really that bald. I just hope I don't have to return it, I don't have the receipt anymore, but I hope they'll exchange it for me if there is a problem! ;)
Posted by Principissa on 2007-11-28:
Gothic if they don't be sure and tell all your friends and family to tell their friends and families and co-workers not to shop there anymore.
Posted by Tree Classics on 2008-10-08:
Hello from Tree Classics,

(This is towards the original poster and all others who may read this.)

I vividly recall this specific order in 2007 because of the condition the tree arrived in. When UPS delivered this 9' tree to the customer it was severely damaged. Obviously we credited the customer 100% and also picked up the package at our cost, offered to replace it, and apologized for the heartache. We know that during the Christmas season nothing is more important to our customers than a smooth setup, delivery, and everything else expected of Tree Classics.

However, please realize that things unfortunately happen that are outside of our control. While I personally wish I could deliver our trees to your door without a scratch, the reality is sometimes UPS or FedEX has people who are less-than-caring with packages, (especially during the holidays where the shipping volume is enormous).

Regardless, I'm very sorry this happened and of course it looks bad on us as a company. In regards to the comment "I had purchased a tree that had obviously been returned to the company."

This would NEVER, EVER happen, period.

What most don't understand is that this particular 9' tree comes in 2 boxes. Each box easily weighs in at 80-90lbs. These cardboard boxes need to be reinforced with tape on the corners and all openings in-addition-to the taping applied right after we manufacture. The whole reason for doing it is to prevent the product from flying out of the box if the shipping company mishandles the item.

We all know that bad things happen from time to time, but the difference is how a company handles a problem, not just a simple sale. We're not here to scam you like the original post indicates. We have been in business for nearly 40 years, we have a 10 year warranty on our trees, a 30 day money-back guarantee, we ship for free, we have customer service 7 days a week, and believe me, we care.

To the original poster: (If you happen to read this, please call me direct at 847-304-4961. I'd be more than happy to speak with you. If you choose to give us another chance, I'd be willing to offer you a 20% discount off any purchase for the inconvenience.)

Thank you,

Alex, ext. 112
Tree Classics, Inc.
22102 Pepper Rd. Suite 101
Lake Barrington, IL. 60010
http://www.treeclassics.com
Posted by DebtorBasher on 2008-10-08:
Thanks Alex....this review was written last year, so I don't know it the poster will see you comment...however, it's still nice to see the other side of the story...but with customer service 7 days a week, why didn't anyone return the calls that the poster said they repeatedly left and none of their Emails were ever answered?
Posted by Tree Classics on 2008-10-08:
Last year was a complete anomoly. We simply did not have the staff or a better phone system in place to handle the volume of business. (growing pains)

We changed all of that that this year. More phone lines coming into the building, a better MS Exchange server to handle and filter emails, and plenty of people to help with the volume.

There is nothing I hate more than bad customer service, (because I work in it), and it is my goal to make sure things like this never happen again.

Regards,

Alex
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Tree Classics & Balsam Hill Review - Buyer Beware Pyramid Scam
Posted by Protorift33 on 11/13/2011
REDWOOD CITY, CALIFORNIA -- First off, I'm a former Balsam Hill customer who then bought a tree from Tree Classics in the hopes of getting something of a better quality. That didn't happen. Not only was my "Balsam Fir" rated "overall best" by Good housekeeping (yea right what a joke) completely fake-looking and sparse, but after 1 season lights all over it started going out. They claim that if one goes out the rest stay lit, that was a complete lie.

Next year in 2010 I bought a tree from Tree Classics "the worlds finest artificial Christmas trees" ...so they claimed. Well, found out again that this time not even 1 season went by before lights started going out all over the place. I called the company and was told that after Christmas we'd be able to bring the tree there for a fix no problem.

February comes 2011 and I find out the company phone was disconnected, they are out of business!!!!! To make matters worse, I find out two weeks ago through emails and online reviews that Tree Classics' name and website address was bought out by NONE OTHER THAN BALSAM HILL. Hilarious and ironic as that is, they are using some made-up parent company name called "Heavenly Holidays" to hide their own horrible brand and trying to separate themselves from another horribly rated brand. Its like trying to put out fire with fire with these people. So now I find out that treeclassics.com is owned by balsamhill.com, balsam hill also owns treetopia.com and Christmastreemarket.com. So they have all these pyramid scam sites all over the place selling the exact same products to different, unsuspecting clients. Its abominable and should be shut down!

After calling the new owners of treeclassics.com (balsam hill) I talk to a rude individual who knows nothing and says they cannot help us in regards to ANY Tree Classics warranty. So they buy the name and take no responsibility for any customers its an absolute joke.
     
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Posted by Skye on 2011-11-13:
Thanks for the review. It's that time of season when the complaints come rolling in regarding these Christmas tree's, and nobody seems to be happy with them.
Posted by trmn8r on 2011-11-13:
Yes, Tree Classics went out of business. A company named "Heavenly Holidays" bought TCI's *assets* but not its liabilities. Therefore you are out of luck. It isn't the new company's fault.

http://www.treeclassics.com/lettertocustomers-s/180.htm
Posted by Slimjim on 2011-11-14:
Interesting their website makes no mention of new ownership, yet they absolve themselves from the former entity's transactions. They only want the appearance of the long standing business prior to the sale. That will come back to haunt them with complaints. Watch in a short time if there doesn't pop up a notice of new ownership and no prior ties on the site.
I would recommend seeing how far a real Christmas store is from anyone locally if you want a better tree than K-mart offers. We bought a 9 1/2' beautiful tree 10 years ago from one and only in the last couple years has light outages need addressing. Had it given me trouble though early, i knew where I could take it back stat.
Posted by DianFranc41 on 2011-11-28:
Tree Classics built a fine reputation over many years in the Chicago area and yes they were having problems near the end as many fine companies have. Heavenly Holidays is using that reputation in its advertising and I can tell you the customer service at the new company is non-existent. Only a matter of time before Heavenly Holidays suffers the same fate. Karma for trading on another company's reputation instead of building a good company on its own ...
Posted by EvilWoman on 2011-12-13:
Great review! What a nightmare before Christmas! I feel horrible as I fell victim to misleading photos and description of a White Christmas tree from Treetopia.com. They shipped for free, but that was the only good thing from my experience. The tree I purchased for $268, listed at $598. What a joke! The tree looks cheap. It sheds like crazy. We took at least an hour trying to fluff up the tree, but since there was an obvious design flaw in this pitifull tree; it was missing a row of branches in the center section, the wires and trunk show, and not installed my pros. as they claim. The wires were the only thing holding up some of the branches - not the hinges. Thick on top, and bottom; sparse in the center. All they could say is that it's my fault for not fluffing the tree properly, and to send it back. It will cost me about $80, after paying for shipping back to them, plus their 10% restocking fee. Not worth the hassle, so I am stuck with an ugly tree! I may donate the tree to the Salvation Army, and cut my losses. Do NOT buy from Treetopia! My written review of this tree on their site was never posted. All I saw were good reviews, especially now since they are trying to sell out all of their stock! Thanks for letting me vent. What a SCAM! :(
Posted by Patty on 2012-01-02:
I was looking online to purchase a white 7.5ft pre lit Xmas tree and I found balsam hill n treetopia to have the best reviews (on their website). I did a lot more research outside of those sites and found very bad reviews on their overall service so I did not purchase my tree at a discount price. Is there a site that a consumer can actually trust to purchase such an expensive tree? If I don't like the tree or should it not be as described in the website, we should have the right to return it with no penalties! I found no website that will return the item at no cost to you if you are not satisfied with the tree and at this time, I am not willing to take that gamble. I guess I will wait till next year to purchase my tree at a store near me in Milpitas, CA.
Posted by Steve on 2012-01-04:
Glad I found this site. Between actual reviews and researching with the BBB complaints I'll stick with a local vendor.
As a side note, we purchased an artificial tree 10 years ago from a local store and in that time we have replaced 3 bulbs...that's it!
Thanks again to all for taking the time to share their experiences with us. Sorry we are going to learn from your bad luck.
Posted by Monica on 2012-12-02:
Hi Patty. Like Steve, I avoided the poorly reviewed brands online and went with a local company instead. Place not too far from me in Barrington called Treetime. I was shopping online and found them via www.treetime.com but saw they were actually near my home and went to their Christmas store. I've had no bad experience with my tree at all and it is very real looking for being a fake tree. The lights don't go out when I pull one out, either. I honestly won't buy from any company that doesn't have an actual, physical location other than a huge company like Amazon for example. But yea, for a great artificial Christmas tree? Definitely look up Treetime.
Posted by macdaddy on 2013-12-04:
Balsam Hill was a horrible experience because they shipped a defective tree and made me pay to return it and then took longer than 30 days to refund. Tree Classics was just as bad and now I find out they are under same parent company. Treetime advertises so much their prices are out of line, went to their "Christmas wonderland", surprised they didn't charge a fee to walk through the door, and their trees are poorly designed.
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The Worst Christmas Tree ever
Posted by Shirlann on 12/09/2009
LAKE BARRINGTON, ILLINOIS -- I bought this tree 4 years ago. It is difficult to put up. There are plugs to plug in everywhere and then there are extra ones that I can't tell where they go. My first expierence with putting this tree up made me regreat my purchase. I think the instructions could be better. Part of the lights starting going out right away. The next year the bottom did not work. Last year I added lights and this year I have about 2/3 that will light and I will have to add extra lights. I wish it were not so expensive and I would toss it and get one somewhere else but when you spend $800 on a Christmas tree you can't just toss it after 4 years. I am so disappointed in this purchase. From the advertisements and web site I thought I could just put this tree up and decorate. Now I spend a week just dreading getting the tree out and the next week working on lights. It's a nightmare.
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Company Response on 05/05/2010:
Just an update:

Tree Classics has replaced Shirlann's tree with a brand-new one after 4 years of use, no questions asked. We normally do NOT do this but considering her circumstances after I contacted her on the phone we agreed to this. We have also asked her to update this review but unfortunately it has stayed the same. :)
     
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Posted by Anonymous on 2009-12-09:
EIGHT HUNDRED DOLLARS just on the tree?! *shakes head*

Good luck.
Posted by MRM on 2009-12-09:
EIGHT HUNDRED DOLLARZ for a tree? Whoaaa Nellyyy!
Posted by Slimjim on 2009-12-09:
Ours was about $750 ZZ. If they are big and lush, they aren't K-Mart $50 ones. I don't know the brand we got but it's on it's ninth season and although a bit heavy, assembles easy. May I recommend getting that Light Pro little red gun they sell everywhere to maybe help with the lights. It will fix a lot of bad shunt issues.
Posted by Anonymous on 2009-12-09:
Wow, we always got real trees.
I just can't fathom the thought of spending that much for a tree.
Posted by Nohandle on 2009-12-09:
Quick question here. Is your tree one of those if one light in a strand goes out they all do? Some will keep burning if one light goes out, others well, forget it. I believe what Slim is mentioning will take care of that issue.
Posted by JR in Orlando on 2009-12-09:
I would suggest that you create your own schematic and tags for the cords so that you are not inventing the wheel every year. When i work on cars and remove items with wires, I use a short piece of masking tape wrapped around to make a tag that sticks out and number/name it and then draw a corresponding diagram so that I know where the wires go back on, even if it is a day or two later.
Posted by Starlord on 2009-12-09:
JR is right. I have always tried to use some type of aid to help in moving systems. I am picking up a set of Testor's model paints, and putting a dot of different colors on each wire, with a corresponding dot where it is plugged in. When we get it to the other house, even an idiot would have trouble wiring the system up wrong. When you have a 42" TV with cable box, VCR. DVD player, game system and turntable, and an Audio-Video director, it can make you suddenly hungry for a plate of spaghetti. Using my method, it is just match the colors. Thnx, JR
Posted by gnickles on 2009-12-21:
Never thought I'd have a fake tree. Allergies, lately acquired, made having a real one impossible. I wasn't going to have an artificial tree unless it looked perfect. I shopped a lot, looked at artificial trees in nurseries and Costco and high-end florists. (For political and social reasons, I never ever shop at Walmart, so did not go there.) Nothing was good enough. Tree Classics was recommended to me by a friend who is very picky. I have a noble fir and do not regret the purchase at all. I do, however, regret unplugging the lights in the sections. Do not do that! I'm not a patient person. It's up, lit, and will make tags as suggested by another post.
Posted by Tree Classics on 2010-05-05:
Just an update:

Tree Classics has replaced Shirlann's tree with a brand-new one after 4 years of use, no questions asked. We normally do NOT do this but considering her circumstances after I contacted her on the phone we agreed to this. We have also asked her to update this review but unfortunately it has stayed the same. :)
Posted by Slimjim on 2010-05-05:
A brand new $800 tree to satisfy a customer is a nice gesture and more can't be asked. I think it was fair to ask Shirlann to come back and update this to show a resolution was made. Disappointingly, she didn't, but glad you did, Tree Classics.
Posted by timmyj3 on 2010-12-09:
You may want to file a report with the Barrington,IL BBB. It is easy to do online. It may help if enough customers file on them.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Product, Awful Customer Service, Stay Away!!!
Posted by Rooneys2006 on 01/21/2014
Here's the money shot.  Half the lights are out.  Nice work Tree Classics!
Here's the money shot. Half the lights are out. Nice work Tree Classics!
OAK CREEK, WISCONSIN -- I purchased a Christmas tree from Tree Classics just over 2 years ago. The tree cost $670!!!!!!! Supposedly a "quality" tree, well the tree is defective. It is a tree with pre-installed lights and two years into owning it and half the lights on the tree have gone out. The tree is low quality, defective and now useless. Along with either receiving a refund or a replacement for the tree I want to make sure others know not to do business with this company.

I called their customer service department and followed all of their instructions in terms of how to fix the tree lights. After all of their suggestions failed (replace fuses, wiggle the lights, etc) Haley (worst representative ever) tells me that I was out of luck and good luck with the tree. Are you kidding?!?! Just barely outside the warranty and nothing they are willing to do to help with their defective product.Just an awful company with horrible customer service.

Seriously, stay far away from this company. Their products are horrible/defective as is their customer service.

Read Company Response
Company Response on 01/23/2014:
Hi Rooneys2006, we are sorry to hear about your disappointment regarding your tree’s lights and the service you received from us. Please accept our apologies for any inconvenience this has caused you. We would like to help you with your Tree Classics Order and resolve this issue. Please forward your Order ID to marketing@treeclassics.com so we can personally verify the specifics of your Order and look into further possible options for your tree. Thank you.
Company Response on 02/07/2014:
Hi Robert, we apologize for any inconvenience the lighting issue may have caused you. After sending initial troubleshooting steps to you, we have escalated this concern to our Management team to look into your account. We have determined that unfortunately, your tree’s light warranty has expired. We deeply apologize that we are unable to service your tree and if the outcome is not what is expected. Please let us know if we can answer any further questions by sending us an email to marketing@treeclassics.com. Thank you.
     
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Posted by Rob on 2014-01-30:
Just want to update everyone on this. Yes, Tree Classics did post this message and I provided them the information they asked for. I have not heard anything since (over a week now). I'd hope that they didn't post this in order to simply make it look to the public as if they were trying to help with no intention of ever doing anything. I'll give them the benefit of the doubt for now, but the holidays are over so it can't be all that busy there. If they do make good on their promise to help I will let you know. If this was just a backhanded attempt to make it appear as though they were going to make things right without ever intending to do so I will let you know as well. That would be diabolically immoral of them though.
Posted by Rob on 2014-02-07:
And, as expected, Tree Classics provided no solution to the issue except to say "good luck with our defective product". My original comments still stand. Stay far away from this company. When you pay over $600 for a product like this there is an expectation of a certain level of quality. The product breaking down and becoming unusable after only one use does not meet those expectations. I originally bought from this company because their website claimed that their products are of the highest quality, so I spent the extra money (as opposed to buying from a Costco where they actually stand by their products) with the expectation that this product would last for many years. I guess I'll have to live with the fact that I've been scammed and payed top dollar for a low quality product. You don't have to go through that experience if you heed my advice here.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Buyer Beware
Posted by Beverlygrahn on 01/14/2014
BARRINGTON, ILLINOIS -- I bought a Tree Classics Christmas tree a few years ago. It was a normal size tree, but much to my surprise, when put into its bag it is an absolute monster. It is horrible to move down to its storage place in the basement, could never get into the attic and I don't want it in the garage. This thing weighs a ton and is incredibly awkward to move. It takes two adult men to get it up and down the stairs. This year dozens of lights do not light. I have ordered more lights, but replacing the burned out lights is difficult at best. All the straps on the bag are broken. I thought I would simplify my life since it supposedly requires no "fluffing," but it is an incredibly complicated tree. Also, unless your basement has high ceilings, this will not work for you. Beware of this thing, it is a Christmas tree nightmare.
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Company Response on 01/15/2014:
Hi Beverly, thank you for feedback. We’re sorry to hear that our tree did not meet your expectations and for any inconvenience this has caused you. Could you tell us more about your issue by sending us an email to marketing@treeclassics.com? We will be sure to forward your feedback to the appropriate department so we can improve our products and services, and uphold customer satisfaction. Thank you again, and we hope to hear from you soon.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Christmas Trees
Posted by Fred.lavey on 01/10/2014
FRESNO, CALIFORNIA -- I purchased online a Christmas Tree online and it was delivered on time and when I opened the box it was a cheap looking PVC Christmas Tree and I returned it immediately. I paid $339 plus tax for the tree. I had to pay to return it for $57 and then they charged me a re-stocking fee of 15%.

Do not buy from this company. They grossly misrepresented the quality of the Christmas trees they make. It was poor quality and poor customer service. It has taken a month to get my money back and it was a hassle.
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Company Response on 01/13/2014:
We're sincerely sorry to hear about your disappointment with your tree, Fred. Could you please share your thoughts with us concerning your product, together with your Order ID to marketing@treeclassics.com? We would like to personally review the details of your order to possibly provide further options for you. We hope to hear from you soon. Thank you.
     
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StarStarStarStarStar
Favorable Experience
Posted by Northern.queen.b on 01/09/2014
Our new tree
Our new tree
My tree arrived soon after it was ordered. It was in good shape and was easy to put together. All lights worked and I was fascinated that I could choose clear, multi-colored or the chase feature of clear & multi-colored lights. I'm very happy with my purchase and would recommend Tree Classics to anyone who may be shopping for a new Christmas tree.
     
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StarStarStarStarEmpty Star
Very Happy With Tree
Posted by Flconley on 01/08/2014
WISCONSIN -- After 42 years of marriage, I decided to invest in an artificial tree. This came at a great shock to my married children who come home each year for Christmas and even (jokingly) said they would not be home with this kind of tree! After purchasing a 7.5 Grand Fir tree, I was very much surprised how real it looked and everyone agreed. If anything to complain about, it might be that I could not seem to "fold up" the tree to compress it after taking it down. It didn't seem to matter as I had an oversized storage bag. So my first experience was great, and hope to put the tree up even earlier next year! Those who have complained about their trees from many different companies helped me to decide to purchase an unlit tree as many troubles seemed to be with the pre-lit ones. I love many lights, so wanted to use all the strings of lights anyway.

     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Not the Best They Claim, Really Poor Customer Service, Terrible Tree
Posted by Barton1988 on 01/08/2014
Several years ago, I had previously brought one of their classic trees. After 4 years the branches were breaking so I ordered the same one, thinking I would get a wonderful tree.

We didn't open it till a month before Christmas, and was shocked at how ugly it was. There was a paper piece on top of huge branches which looked awful. I could believe how bad this tree looked. I emailed the company about how upset I was. I wanted to see if I could get some samples so I could choose another one. and never, never heard back from them. I finally called and of course the tree was beyond the return date. I asked them why they did not return my email and they couldn't give me any reason why. I asked for the corporate office, and was told to write an email to the same address that hadn't bother to answer my previous email. CUSTOMER SERVICE INDIVIDUAL WAS RUDE, AND DIDN'T ATTEMPT[to help] ME IN ANY WAY. This is not the same great company it use to be.
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Company Response on 01/10/2014:
Hi Barton1988, we sincerely apologize for the experience you’ve had with our customer service team and your disappointment for your tree. Please send us your Order ID to marketing@treeclassics.com and the names of who you spoke to so we may bring your concerns up with our management team and provide possible options for your tree. Thank you.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Unbelievable
Posted by Mk85027 on 01/08/2014
WISCONSIN -- Was refurbishing a home with a huge brick wall fireplace and 22 foot high pine ceilings and so with a fantastic picture of a future Christmas in my head, I ordered a 15 foot Cascade Fir end of December 2011 for $899.77. Tree arrived timely in January 2012. House finally ready in spring 2013 and one of the things I was looking forward to was Christmas and that great tree! ...till we took it all out of the four boxes it was shipped in on Monday, 12/16. The good thing was each section of lights worked even after sitting in its boxes for nearly two years. The very bad thing? No instructions! FOUR boxes of tree and the instruction CD is blank! It was too late to call customer service back east (I am on Oregon coast) so I called Tuesday and explained but customer service cannot help. Huh? Cannot email me instructions? Cannot get a tech on the phone? No, but they could forward my request to Support and suggested I email my questions also since I would probably get a faster response. So I sent an email advising problem with connectivity of lights from section to section (too many males, not enough females) and inquired as to what are/how to use/why all the extra metal bars enclosed and then included my telephone number and email address. Wednesday, 12/18, received an email reply thanking me for my inquiry and to please provide a telephone number! I again sent my telephone number via email. Then I called customer service again in hopes of getting faster action. Not a chance. Thursday, 12/19, I received an email thanking me for my telephone number and received assurance someone would get back to me. A FULL WEEK LATER, ON CHRISTMAS DAY, I received an email stating Tree Classics could not help me. Ya think? Good thing we bought a cut tree, donated our $899.77 Tree Classics fiasco to a shelter, and had a pleasant holiday. And there is no refund, no partial credit, NO APOLOGY, no return shipping unless at my expense, etc... I would never, never, never, never purchase another item from Tree Classics and will spend time on review sites, talking to anyone who will listen, notifying the Better Business Bureau, etc... to warn against this company.
     
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Posted by Paul on 2014-01-10:
The tree was almost two year old. What was the warranty?
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