Tree Classics

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2.1 out of 5, based on 58 ratings and
84 reviews & complaints.

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Defective Products and Terrible Customer Service
Posted by on
Rating: 1/51
OAK CREEK, WISCONSIN -- I have had a terrible experience with Tree Classics that I hope you will share so that others will not suffer the same shameful service. I wish that I had read the negative reviews on, the BBB website, and Tree Classics Facebook page. As I detail below, I received a defective tree from their company that they refused to replace or repair, even though a 30-day warranty is posted directly beside the tree on their website. When I asked every customer service representative I dealt with about this, they said that they had meant to take the warranty down but hadn't done so yet.

I never asked for a refund for the original cost of the tree, but requested that they allow me to credit the cost of the tree toward another purchase from their company. After over a month of e-mails and phone calls, they ultimately refused to take any action. Here are more details:

1. I either received a defective Flip Tree, or Tree Classics is knowing continuing to sell an inferior product. The tree I received had an approximately 1-foot gap on each side of the tree. (See photos.) Because the problem is on both sides, this tree is unusable because I can't even set it up to hide the problem.

2. Their website provides no disclaimers regarding this problem with the tree, nor did they provide specific instructions on how to fix the problem on the website or in the shipping box. I cannot imagine other customers have not experienced a similar problem. Moreover, they have not posted a negative review I submitted to their website. Other customers have complained of the same problem on Tree Classics Facebook page.

3. There were significant problems with the delivery of my tree. My purchase immediately cleared my bank account, but I did not receive it in a timely manner, nor was it shipped from FedEx as promised on the Tree Classics website. It was shipped from a company called My Seko. Although I e-mailed Tree Classics repeatedly and asked that someone call me to resolve the matter, I only received e-mails advising me to contact the shipping company directly and was sent a faulty tracking URL. I finally looked up the My Seko number on the internet, called, and learned that Tree Classics had provided them with an incorrect phone number, thus they had been unable to deliver the tree. My tree had been sitting in their warehouse for days, but Tree Classics never intervened on my behalf or offered a satisfactory explanation regarding this problem.

This company's website claims that it prides itself on the finest products and excellent customer service, but that has not been my experience. Please share this review so that other customers will not make the same mistake I made in purchasing products from this company.
Company Response 12/09/2014:
Hi Cindy, we’re very sorry for the inconvenience this has caused you. Our customer service team called in last December 4th to try to reach you and had left a voice message. Please feel free to call back or send us an email at marketing@treeclassics with information on the best time to call you and if you would like to be called at a certain telephone number so we can coordinate with our customer service team.
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26cloa546 on 12/09/2014:
My complaint is currently in dispute with the BBB of Wisconsin. As Tree Classics knows, I am unable to speak to Customer Service directly until that process is complete. Prior to filing this complaint, both my husband and I spent *an entire month* attempting to resolve this matter.

This tree cost $419.77. Apologies from Tree Classics are insufficient to correct the multiple issues and poor customer service we have received from this company. I shared my review in hopes that other customers do not experience the same problems we have.
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Worst Customer Service Ever!!!!!!!!!
Posted by on
Rating: 1/51
I ordered a 9 Christmas Tree and 4 9ft garlands from this company on November 2, 2014. The tree arrived in 2 days I was so impressed. We opened the tree immediately that evening and set it up. As I fluffed each section I was in awe of the beauty of the tree. It is full and so real looking. I have been a Frontgate customer for years and I was even more impressed with this tree. We got to the last top section of the tree....plugged it in and half the lights did not work. We did all the trouble shooting recommended by the company. Nothing worked. I immediately sent and email to the company the next day. I got a generic email back telling me how to trouble shoot the light problem which I had already explained in my first email that I had done. So I called them. The customer service representative said that my email had been forwarded to the technical department but it had not been opened or read yet. She suggest I send some pictures so I did.

I waited two days and still no response. I called customer service back and was put on hold for 40 minutes waiting to speak to a supervisor. They never came on the line and the customer service representative said she would have them call me. That again did not happen. Today I called back. I did get a supervisor. I explained the situation. She also was unable to help me. She said they would have to make a warranty claim with the tree company in order to get me a replacement part for the tree.( I thought you were the tree company) She had no idea how long that would take. ARE YOU KIDDING ME!!!! How can a company penalize it's customers for defective products and make me wait indefinitely to fix it. How does a warranty come into play of a product you just shipped a customer a week ago????? I asked to return the tree. She said I would have to pay the return shipping and a 10% restocking fee for a defective product! I am still waiting for any resolution and to top it all off...I ordered 4 garlands and only 3 were shipped! No answer on that problem either. DO NOT BUY FROM THIS COMPANY!!!!! Frontgate I am on my way back to your excellent customer service!!!!!! $1000 spent with this company......I am so disappointed and I will not recommend this company to anyone!!!!
Company Response 11/12/2014:
Thank you for your valuable feedback, Karen. We’re so sorry to hear about your disappointment with our product and for any frustration this experience has caused you. We have found your order and have reviewed the exchange you've had with our customer service. Our records indicate that a request has already been sent out for your replacement section to be shipped soon. We have also followed up the status of your fourth garland and we will inform you once we receive an update from our shipping team. Please send us an email to if we can provide any further assistance.
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Horrible Product, Awful Customer Service, Stay Away!!!
Posted by on
Rating: 1/51
OAK CREEK, WISCONSIN -- I purchased a Christmas tree from Tree Classics just over 2 years ago. The tree cost $670!!!!!!! Supposedly a "quality" tree, well the tree is defective. It is a tree with pre-installed lights and two years into owning it and half the lights on the tree have gone out. The tree is low quality, defective and now useless. Along with either receiving a refund or a replacement for the tree I want to make sure others know not to do business with this company.

I called their customer service department and followed all of their instructions in terms of how to fix the tree lights. After all of their suggestions failed (replace fuses, wiggle the lights, etc) Haley (worst representative ever) tells me that I was out of luck and good luck with the tree. Are you kidding?!?! Just barely outside the warranty and nothing they are willing to do to help with their defective product.Just an awful company with horrible customer service.

Seriously, stay far away from this company. Their products are horrible/defective as is their customer service.
Company Response 01/23/2014:
Hi Rooneys2006, we are sorry to hear about your disappointment regarding your tree’s lights and the service you received from us. Please accept our apologies for any inconvenience this has caused you. We would like to help you with your Tree Classics Order and resolve this issue. Please forward your Order ID to so we can personally verify the specifics of your Order and look into further possible options for your tree. Thank you.
Company Response 02/07/2014:
Hi Robert, we apologize for any inconvenience the lighting issue may have caused you. After sending initial troubleshooting steps to you, we have escalated this concern to our Management team to look into your account. We have determined that unfortunately, your tree’s light warranty has expired. We deeply apologize that we are unable to service your tree and if the outcome is not what is expected. Please let us know if we can answer any further questions by sending us an email to Thank you.
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Rob on 01/30/2014:
Just want to update everyone on this. Yes, Tree Classics did post this message and I provided them the information they asked for. I have not heard anything since (over a week now). I'd hope that they didn't post this in order to simply make it look to the public as if they were trying to help with no intention of ever doing anything. I'll give them the benefit of the doubt for now, but the holidays are over so it can't be all that busy there. If they do make good on their promise to help I will let you know. If this was just a backhanded attempt to make it appear as though they were going to make things right without ever intending to do so I will let you know as well. That would be diabolically immoral of them though.
Rob on 02/07/2014:
And, as expected, Tree Classics provided no solution to the issue except to say "good luck with our defective product". My original comments still stand. Stay far away from this company. When you pay over $600 for a product like this there is an expectation of a certain level of quality. The product breaking down and becoming unusable after only one use does not meet those expectations. I originally bought from this company because their website claimed that their products are of the highest quality, so I spent the extra money (as opposed to buying from a Costco where they actually stand by their products) with the expectation that this product would last for many years. I guess I'll have to live with the fact that I've been scammed and paid top dollar for a low quality product. You don't have to go through that experience if you heed my advice here.
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Terrible Company to Deal With
Posted by on
Rating: 1/51
OAK CREEK, WISCONSIN -- If you want a great looking tree, are willing to pay good money for it and expect good consistent customer service DO NOT BUY A TREE FROM THIS COMPANY,! The problem we had is so ridiculous I plan to post this almost daily for one year. Here is what happen.

The trees are gorgeous. We were delighted with our tree. It was simple to put up. The problem started after Christmas as we were putting away the tree. We discovered we misplaced replacement lightbulbs. We accepted our error and need to buy more replacement bulbs. I called the company. They informed me they were out of stock. No problem, right? WRONG! The day was 1-28-13.

They informed me they were out of replacement lights and it was up to me to call them back IN SEPTEMBER or OCTOBER of 2013, (8 months from now), when they would get more stock. I was shocked. Year long service, supply and demand is evidently not this company’s business plan. What if a business wanted to have “Christmas in July?”

I told the’s initial “management rep” -as he described himself - this was not exceptable. They were asking me to accept THEIR responsibility of selling more product. I was the customer, not the buyer or sales person! I refused to keep any note reminding me to order more bulbs in Sept. 2013. They were not willing to assist. After many fake apologies by them and my insistence to complain higher up, the same representative called me two hours later telling me they would send the bulbs out. He tried to take my order but it would not go through. I was asked to wait.

A new person got on the phone and acted like he knew nothing of the issue and also informed me they do not get new stock in until Sept. or Oct. 2013. I patiently asked him to read the notes they surely must have made on my account. He still did not act like he knew the problem. I was flabbergasted. He had complete information on me and my personal info, yet did not act like he had notes on the two earlier discussions with them that day- or communicated to the person forwarding the call to him?

Bad Company: These trees are expensive. They are obviously made and come from overseas. The box says China. If this company is not going to have the “business brains” to maintain small inventories of accessory stock for their trees DO NOT BUY them. I strongly discourage buying from Why?

Whose to say the bulb style will stay the same next year? They will- but should you believe them?

Whose to say they won’t run out of other tree parts, and there are many? They will- but should you believe them?

Whose to say they can look at your records and intelligently help you? They will- but can you believe them?

When you spend good money for quality artificial Christmas trees buy it from someone that will be able to help EVEN “after” Christmas too.

Search for “Best Artificial Christmas Trees” and DO NOT CHOOSE!
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Sinclair on 02/05/2013:
Tree Classics is owned and operated by Balsam Hill. The original company went bankrupt. Balsam Hill is known as a terrible business for Christmas trees online so this is no surprise. Look around for the very few alternatives to high-end artificial trees but stay away from these guys.
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Tree Classics & Balsam Hill Review - Buyer Beware Pyramid Scam
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REDWOOD CITY, CALIFORNIA -- First off, I'm a former Balsam Hill customer who then bought a tree from Tree Classics in the hopes of getting something of a better quality. That didn't happen. Not only was my "Balsam Fir" rated "overall best" by Good housekeeping (yea right what a joke) completely fake-looking and sparse, but after 1 season lights all over it started going out. They claim that if one goes out the rest stay lit, that was a complete lie.

Next year in 2010 I bought a tree from Tree Classics "the worlds finest artificial Christmas trees" they claimed. Well, found out again that this time not even 1 season went by before lights started going out all over the place. I called the company and was told that after Christmas we'd be able to bring the tree there for a fix no problem.

February comes 2011 and I find out the company phone was disconnected, they are out of business!!!!! To make matters worse, I find out two weeks ago through emails and online reviews that Tree Classics' name and website address was bought out by NONE OTHER THAN BALSAM HILL. Hilarious and ironic as that is, they are using some made-up parent company name called "Heavenly Holidays" to hide their own horrible brand and trying to separate themselves from another horribly rated brand. Its like trying to put out fire with fire with these people. So now I find out that is owned by, Balsam Hill also owns and So they have all these pyramid scam sites all over the place selling the exact same products to different, unsuspecting clients. Its abominable and should be shut down!

After calling the new owners of (Balsam Hill) I talk to a rude individual who knows nothing and says they cannot help us in regards to ANY Tree Classics warranty. So they buy the name and take no responsibility for any customers its an absolute joke.
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Skye on 11/13/2011:
Thanks for the review. It's that time of season when the complaints come rolling in regarding these Christmas tree's, and nobody seems to be happy with them.
trmn8r on 11/13/2011:
Yes, Tree Classics went out of business. A company named "Heavenly Holidays" bought TCI's *assets* but not its liabilities. Therefore you are out of luck. It isn't the new company's fault.
Slimjim on 11/14/2011:
Interesting their website makes no mention of new ownership, yet they absolve themselves from the former entity's transactions. They only want the appearance of the long standing business prior to the sale. That will come back to haunt them with complaints. Watch in a short time if there doesn't pop up a notice of new ownership and no prior ties on the site.
I would recommend seeing how far a real Christmas store is from anyone locally if you want a better tree than K-mart offers. We bought a 9 1/2' beautiful tree 10 years ago from one and only in the last couple years has light outages need addressing. Had it given me trouble though early, I knew where I could take it back stat.
DianFranc41 on 11/28/2011:
Tree Classics built a fine reputation over many years in the Chicago area and yes they were having problems near the end as many fine companies have. Heavenly Holidays is using that reputation in its advertising and I can tell you the customer service at the new company is non-existent. Only a matter of time before Heavenly Holidays suffers the same fate. Karma for trading on another company's reputation instead of building a good company on its own ...
EvilWoman on 12/13/2011:
Great review! What a nightmare before Christmas! I feel horrible as I fell victim to misleading photos and description of a White Christmas tree from They shipped for free, but that was the only good thing from my experience. The tree I purchased for $268, listed at $598. What a joke! The tree looks cheap. It sheds like crazy. We took at least an hour trying to fluff up the tree, but since there was an obvious design flaw in this pitifull tree; it was missing a row of branches in the center section, the wires and trunk show, and not installed my pros. as they claim. The wires were the only thing holding up some of the branches - not the hinges. Thick on top, and bottom; sparse in the center. All they could say is that it's my fault for not fluffing the tree properly, and to send it back. It will cost me about $80, after paying for shipping back to them, plus their 10% restocking fee. Not worth the hassle, so I am stuck with an ugly tree! I may donate the tree to the Salvation Army, and cut my losses. Do NOT buy from Treetopia! My written review of this tree on their site was never posted. All I saw were good reviews, especially now since they are trying to sell out all of their stock! Thanks for letting me vent. What a SCAM! :(
Patty on 01/02/2012:
I was looking online to purchase a white 7.5ft pre lit Xmas tree and I found Balsam Hill n treetopia to have the best reviews (on their website). I did a lot more research outside of those sites and found very bad reviews on their overall service so I did not purchase my tree at a discount price. Is there a site that a consumer can actually trust to purchase such an expensive tree? If I don't like the tree or should it not be as described in the website, we should have the right to return it with no penalties! I found no website that will return the item at no cost to you if you are not satisfied with the tree and at this time, I am not willing to take that gamble. I guess I will wait till next year to purchase my tree at a store near me in Milpitas, CA.
Steve on 01/04/2012:
Glad I found this site. Between actual reviews and researching with the BBB complaints I'll stick with a local vendor.
As a side note, we purchased an artificial tree 10 years ago from a local store and in that time we have replaced 3 bulbs...that's it!
Thanks again to all for taking the time to share their experiences with us. Sorry we are going to learn from your bad luck.
Monica on 12/02/2012:
Hi Patty. Like Steve, I avoided the poorly reviewed brands online and went with a local company instead. Place not too far from me in Barrington called Treetime. I was shopping online and found them via but saw they were actually near my home and went to their Christmas store. I've had no bad experience with my tree at all and it is very real looking for being a fake tree. The lights don't go out when I pull one out, either. I honestly won't buy from any company that doesn't have an actual, physical location other than a huge company like Amazon for example. But yea, for a great artificial Christmas tree? Definitely look up Treetime.
macdaddy on 12/04/2013:
Balsam Hill was a horrible experience because they shipped a defective tree and made me pay to return it and then took longer than 30 days to refund. Tree Classics was just as bad and now I find out they are under same parent company. Treetime advertises so much their prices are out of line, went to their "Christmas wonderland", surprised they didn't charge a fee to walk through the door, and their trees are poorly designed.
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Some Strands of Lights on My Christmas Tree Are Very Very Dim.
Posted by on
Rating: 1/51
I was told that since my tree is 3 years old I'm out of luck. I was hoping to get a suggestion of the cause and possible remedy. She suggested I buy a new tree! Really! Why would I buy another poorly made product from Tree Classics.
Company Response 11/20/2014:
Hi Eileen, thank you for taking the time to share your feedback. We’re so sorry to hear about your disappointment with our customer service and the experience you’re having with your lights. Please forward your Order ID to so we can review your order and the conversation you had with our customer service team. We hope to provide you with further options.
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Favorable Experience
Posted by on
Rating: 5/51
JACKSON, MI, MICHIGAN -- My tree arrived soon after it was ordered. It was in good shape and was easy to put together. All lights worked and I was fascinated that I could choose clear, multi-colored or the chase feature of clear & multi-colored lights. I'm very happy with my purchase and would recommend Tree Classics to anyone who may be shopping for a new Christmas tree.
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Posted by on
Rating: 1/51
OAK CREEK, WISCONSIN -- My wife purchased a tree from this company. In some website debacle somehow we received confirmation for 3 trees. We called immediately to report the problem and were told the trees were already shipped which would make this company the fastest shipping company in history. After calling Fed Ex and finding out that indeed the packages were not shipped we called back to let the customer service reps of the info we received from Fed Ex. (Phone call durations were 25 minutes before you actually would speak to someone at your company). We thought that would be the end of it but just when you think it couldn't get any worse the customer service reps informed us that either they would escalate the problem to a manager, or that we were inevitably responsible to pay for your mistake.

Your company decided to take the second option and charge our credit card for all 3 trees. In case anyone was doing the math that would be $900 for the purchase of 1 tree but force fed 3. We called back again and told them that the extra charges had occurred and again we were told that the problem will be escalated to management. Well, we had to go to our credit card company and tell them what had occurred to get the extra $600 removed from the credit card balance. Then we had to call your company back because the emails that were sent went unanswered.

Again, 25 minutes of hold time only to be told again that we were responsible for the charges and if we tried to reject the extra 2 Christmas trees that we would be charged a $75 restocking fee and $50 each for the return shipping. At the end of the day the only correspondence that occurred that we did not initiate were 2 emails that we just received on 12/18/14 and 12/19/14. Each said that you were sorry for the inconvenience but you were really busy. The first one spelled out your process for returns and charges that would apply. The second email said you apologize again but that you couldn't find our orders. (You had no trouble finding my credit card number to charge me 3 times) we still have yet to receive a phone call from anyone at your company. Not 1 email apologizing for the inadequate treatment from anyone at your company. And just so you don't think that I think that I was very friendly to your reps, I was not and neither would anyone have been if you were put in the same situation.all I can say is that your gestapo tactics and trying to strong arm people into paying for your mistakes leaves an extremely bad taste in my mouth.

Your company turned what should have been a cheerful jolly experience of buying a Christmas tree and made it complete hell. Unfortunately I don't have the means to light it on fire in the parking lot of your business but as extreme as that sounds it would be the perfect ending to this disastrous experience. I'm sure even after this review nobody from your company would feel compelled to pick up the phone and simply apologize for ruining this experience. But from the King family in Duluth Georgia, I hope you have a Merry Christmas. But, perhaps reviewing your processes and the way you try to get people to pay for things they didn't order or pay for mistakes that your company makes might be a very important new years resolution for the powers that be at your company. Thank god this is finally over!!!!!!!!!!!!
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Buyer Beware!
Posted by on
Rating: 1/51
BARRINGTON, ILLINOIS -- Twice I have written negative reviews on this company but neither was ever published. The 5 star ratings products are deceptive and misleading since all negative reviews are suppressed.

The expensive tree I ordered was defective after its first year of use-- from frequent breakage of the ends of branches (fortunately, so far you can't tell) to burned out lights after one season. Each year after the first year of use, I have had to replace 100 lights on my 800 light tree. Not only that, I have to order from the company because the size is so odd only their replacement lights fit. WAIT! IT GETS WORSE!!! The replacement lights don't fit the light strands; their bases are too big.

So you have to pull the bulb out of both the new and old light base and then thread the new bulb into the old base. Can you imagine the trouble it has been to keep this up for the last 2/4 years of ownership? Since the company supposedly changed hands, the new CSRs are sympathetic to the mess I have with this tree, but can only process my order for new bulbs. Two packs of replacement lights (100 lights) cost more than a string of 100 incandescent lights.

So I am now stringing my own lights into this tree so it is sufficiently lit. How is this convenient? Worry-free? If you look carefully on the company's FAQ page, they will tell you that the replacement bulbs don't fit the old strands of lights on the tree and that you have to go through a bulb swap. And still customers give these replacement lights 5 stars and glowing reviews on how great it is to have a way to keep a tree going that would have otherwise burnt out in a couple years! Unhappy consumers like me can't warn potential buyers with our reviews. I can go in my account right now and see my reviews, and even edit them if I want, but no one sees them but me.
Company Response 11/22/2013:
We are sorry to hear about the experience you are having with your lights. Please accept our apologies for any inconvenience caused. We would like to review the specifics of your order so we can provide possible options for you. Please send your Order ID to Thank you.
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cmthru on 11/19/2013:
Not to defend them but it's their web site and they can control comments. I have a habit of never believing any comments on a vendors own pages, even if they are negative.

You have done the proper thing by using a consumer forum to post your complaints.
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Horrible Tree, Horrible Warranty, Horrible Customer Service
Posted by on
Rating: 1/51
BARRINGTON, ILLINOIS -- We purchased a new tree from Tree Classics in 2010. They had to replace 2 sections because the tips get breaking off. The next year, in 2011, we continued to lose tips and called them. We find out that the previous owners declared bankruptcy and anyone with a tree purchased prior to a specific date in 2011, were no longer covered. One year old, and we were out of luck with any warranty issues. We were provided a form to file a claim against the previous owners to be considered in the bankruptcy, which probably wouldn't happen because they owed so many other vendors. The new owner offered a "one time deal" to use a coupon toward another tree. It was for much off, I don't remember now, but it would have been too much money to buy another tree, even with their "one time offer" toward another tree. The lights on our tree also keep burning out. Each year when we put it up, there are tons of lights to replace. I purchased replacement bulbs from the "new owners" of Tree Classics, however, these don't really fit and we have to pull the bulb out and thread it into the old light base - a real pain. We've had this tree for 4 years now, and we really feel like we are stuck with a poor quality, expensive tree. Every year, I dread putting it up, in fact, I just want to sit down and cry!
I can't believe that people are still having the same problems even though they just bought a tree from the new owners this year, 2014! I also don't understand how the new owners can still call themselves Tree Classics and say they've been in business since 1976, when this just isn't true. Who protects consumers from businesses like this? There is absolutely no recourse. I agree with a previous reviewer - Frontgate's products and customer service are by far superior. We have a beautiful pre-lit garland that we've have 4-5 years now, and have never replaced that first bulb!
Company Response 12/10/2014:
Hi Sharon, we sincerely apologize for the inconvenience the transition has caused you and for the issues you are having with your tree. Please know that Tree Classics Inc. (TCI) was founded in 1976 by Triumph International and in 2011 it was purchased by Heavenly Holidays LLC. More information can be found online at this address: Please email us at if there is anything else we can assist you with.
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Sharon Dempsey on 12/10/2014:
Your apologies don't mean a thing. If you're going to purchase a company (that declared bankruptcy) and continue to use the same name and say you've been in business since 1976, then you should also stand behind the products that were sold prior to the purchase, and honor the warranties, instead of leaving consumers high and dry. It's just wrong. Such a disappointing purchase, when you're excited and expecting to have a really great, high-quality tree. Shoot, right now, I'd just like the correct replacement lights so we don't have to re-thread each bulb into the base. We've probably replaced approximately 50 this year, and more are still burned out. We have the 9' Regency Evergreen Slim. The replacement light bulbs that I purchased from you, the new owners, are loose and slip out of the socket. The original bulbs have a base so tight they literally have to be pried out with a thin knife blade.

I feel fairly certain that you really don't care that there are customers who spent hundreds of dollars on a tree just months to a year before the previous owners declared backruptcy, had several (warranty) issues with that tree, and are now stuck with it, unless they want to chalk it up as a loss and purchase another tree, from a different, more reputable vendor.
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