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Our Tree Isn't Worth a Dime
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- We purchased our 7' tree in 2017, spent around $700 for the tree. We were disappointed immensely with the poor quality of way the tree was strung with lights. The cords are everywhere not tightly attached to the branches making them in the way of hanging ornaments. But at the time there was only a 30 day return policy and we had bought 60 days previously. So oh well, we decorated nicely and it looked very pretty. In 2018 we pulled out the tree, set it up and a whole string didn't light up. We thought we had bought a tree that when 1 light bulb went out the rest stayed lit. But I guess that wasn't true. So my husband, an electrical engineer tested each light to try to find the faulty bulb but couldn't find it. So we restrung a new light string and enjoyed the tree.

2019 rolls around and 3 light strings don't light up. WOW what a waste of money that such an expensive tree won't even last 3 Christmases! We temporarily added 3 strings to fill in. Then towards end of the month we noticed a section was really bright and went up to check it out and the tree started smoking! A fire hazard is what our expensive tree is now. We had to throw it out. We definitely aren't buying another one from Tree Classics!

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Terrible company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- Very disappointing
Very disappointing! I spend over $700. I had my tree up for 2 Christmas seasons. The first time I opened the box the tree smelled like gasoline. The second season the bottom lights didn't work. I called and spoke to a representative who took my information but never called me back. I contacted the company again in September so I don't have to deal with adding lights myself. I spoke to a supervisor who said they will replace the tree. I then received an email asking for my address for the full tree replacement which I have saved. I followed up with the company 2 days ago for a tracking number and spoke to a very rude representative who said sorry it's past warranty. Had they called me back the first time it wouldn't be past warranty. I am a mom who has kids, a job and a lot going on I can't keep on following up with a company especially when they sent an email authorizing a full replacement and asking for my complete shipping address. Terrible customer service not to mention dishonest!
Tree Classics should of received zero stars!!!!

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Lights on a new artificial tree out of the box will not illuminate
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LAKE BARRINGTON, ILLINOIS -- December, 2017 purchase was a clearance item and advised we had 30 days to return but the 30 day warranty was never mentioned or we would have not purchased. We assembled the tree for the first time over the 2018 Thanksgiving holiday at which time the top two sections would not illuminated. We immediately called Tree Classics customer service and checked light connections and fuses with no success. The operations director advised there was only a 30-day warranty so in essence we purchased a new tree that never worked.

I can understand the return policy but see no difference on warranting a new tree regardless if clearance or not. No complaints with customer service as they were courteous and attempted to resolve but tree quality is poor. Tree Classics markets itself as the "world's finest artificial trees" but clearly there are much better choices.

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Very expensive for poor quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- I the fall of 2015 I purchased a pre lit artificial Christmas Tree from Tree Classics. It arrived shortly before Xmas and when I set it up, part of the tree would not light. I spent an hour on the phone with Tree Classics attempting to trouble shoot and then another two hours on my own trying to fix the problem. This involved checking/ changing fuses, checking lights and electrical connections. The tree comes in three parts and the entire middle section, section #2 did not light up. I was given the option of waiting until the following fall to get a replacement section and in the meantime, string my own lights on the middle section. So, with a brand new pre lit tree I have spent several hours trouble shooting and stringing my own lights. Fast forward to Nov. 2016 I received a replacement section, however, I was sent two #1 (bottom) sections instead of the middle #2 section. And to make matters worse one of the new sections did not light up. After much back and forth with the warranty dept. I was given the option of donating the tree and providing written proof of the donation at which time they would send me a replacement tree. I explained to multiple customer service people I talked to, that I had spent almost $300 dollars only to get a defective product twice. Therefore, I wanted a refund so that I could spend my money elsewhere. After putting me off for 2 weeks, they declined the refund. So here I am in 2017 and I still do not have what I paid for in 2015. A word of caution for anyone thinking of purchasing from this company….DON”T!!

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Company Is a Sham!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- I purchased a tree from Tree Classics in April 2016. We put it together this week for Christmas, 2016 and guess what - one whole section of the tree doesn't work. We followed ALL instructions to correct the problem - NONE of them worked. I called their so called 'customer service' and after trying many times and being on hold for an hour at a time, I spoke with someone. Bottom line, they said they will do NOTHING to repair or replace the tree. They said I should have put it up in April when I purchased it to see if it worked!!

I looked into this company and found that their hdq. address is nothing but a PO Box, the city of Oak Creek, WI knows nothing of them. Their website states they've been in business for over 40 years. I checked the BBB in WI and it shows that this company is now out of business, yet they're still online selling their defective products. Buyer BEWARE - don't make the mistake I did and purchase anything from this company. They are a sham, plain and simple.

Company Response 03/16/2017:

Our sincere apologies for the unfavorable experience caused, Judy. We'd like to help turn the experience around. Please send us your Order ID at marketing@treeclassics.com. Thank you.

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The Worst EVER!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Repeat customer. The package was totally destroyed and it appears as though this was a return item due to the way it was re-taped. Your customer service is useless and extremely rude. I demanded your corporate number and they refused (Lakisha and Gail) and per Gail some Cambodian supervisor named Putthay was to call me and hasn't. Just shocked at how you treat your customers! Then you have the nerve to want to charge me $19.95 for a return label! Not happening! Sent you an email, you make arrangements to pick this junk up or it will be disposed of. My credit card company is taking care of the rest. You should be ashamed of yourself! Just appalled!

Company Response 07/27/2016:

Hi, our apologies for the unfavorable experience. We would like to help resolve the issue. Please send us your Order ID at marketing@treeclassics.com so we can assist further. Thank you.

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Bad Trees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLEN'S FALLS, NEW YORK -- Back on Sept 20 I purchased what I thought was going to be one of the better artificial trees made. I opened it today and started to assemble it. What a surprise the bottom two sections looked much like a Charlie Brown tree! The only section that may have been ok was the top, with the other two looked ridiculous. I do not want a replacement tree because I am dissatisfied with this whole deal.

I would like to send this tree to your main office so they can see where the company has come in 40 yrs. All I ask is for a shipping label to send it back so you can see how bad it is. If you do not think so you may keep the tree for free, no refund. If you like it, put it up in the main office. TERRIBLE. Thanks For Your Attention. Dissatisfied Customer.

Company Response 12/24/2015:

Hi Michael, thank you for your honest feedback and we're sorry to hear that your tree is not as full as expected. We have forwarded your feedback to the appropriate department as Tree Classics strive to improve our products and services. We'd like to help you further, please send us your Order ID at marketing@treeclassics.com so we can work on your issue right away. Thank you.

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VERY Expensive One-time Use Tree
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- We brought out our Tree Classics tree for our second year of use. The bottom section drooped - all the branches. The top 2 sections were just fine. After troubleshooting and calling customer service we were asked to send a picture of the faulty section, which we did. We were told that the section is out of stock and would be ready to ship in February or March. REALLY? We spent a lot of money on this tree and will not be able to use it.

There is a 5-year warranty on foliage but no use to us if we cannot use the tree. After talking to them on our third call, we have been assured that we will receive a replacement tree by Thursday, December 24. After reading all the reviews, I have my doubts that we will have a tree for Christmas this year. Feels rather Scrooge like to me.

Company Response 12/24/2015:

Hi Laura, we sincerely apologize for the inconvenience you have had. We would like to check the status of your replacement. Kindly send us your Order ID at marketing@treeclassics.com so we can update you as soon as possible. Thank you.

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9 Ft. Flip Christmas Tree
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OREGON -- Paid over $700.00 for a 9 ft. Christmas tree from Tree Classics last December 2014. The top one-third of the lights did not work & one limb hung on the floor and had to be wired up. I called customer service and after talking with several people was told that their warranty did not cover a sale item. I wish now that I had reported them to the Better Business Bureau because they should have been. I think it is such a shame we have companies that won't stand behind their product.

I told the company I just wanted a replacement not a refund. Didn't happen. I'm writing this review this year (2015) because we just brought the tree in from storage, plugged the lights in and now the bottom lights do not work. We have checked the fuses, and jumped through all the hoops. Crappy Company!

Company Response 12/04/2015:

Hi Lucretia, we sincerely apologize for the inconvenience this may have caused you and we're sorry for the level of customer service you received. We will discuss this with our customer service training department to ensure this issue will not occur again. We would like to help you further. Kindly send us your Order ID at marketing@treeclassics.com so we can check the specifics of your order and find a solution as soon as possible. Thank you.

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Product Is Defective and Has Been Nothing but a Headache
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

OAK CREEK, WISCONSIN -- I have to agree with other reviewers -- the lights on this tree are defective. The first year everything was fine. The tree is easy to assemble, all the lights worked, and the completed product was very attractive. Year number 2 was a different story. The lights on the entire top level of the tree refused to light. I called customer service and although the representative was very polite she was also clueless and was of no help at all. I went through the entire change all the fuses, check all the bulbs, etc. procedure but nothing worked. She finally agreed to send new light strands.

To say that getting the old strands off and the new ones on is a nightmare is an understatement. Also, although the instructions say to remove the existing lights one section at a time and replace them with the new strands this is impossible. Whoever strung the original lights split the wire and went around the tree in opposite directions. No doubt this contributes to the lights failing.

This is now year 3. This year the lights on the middle section have failed. I am now attempting to restring this section with lights I had left over from last year. As I work the lights go on and off. I am praying they last through New Years. Then the tree goes on the curb. Do not buy a tree from this company.

Company Response 11/27/2015:

Hi. We apologize that your experience with our customer service and product is unsatisfactory. We strive to continuously improve our customer experience and we appreciate your feedback. Please send us an email with your Order ID to marketing@treeclassics.com as we would like to review the details of your purchase and help resolve your concerns. Thank you.

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Tree Classics Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 81 ratings and
106 reviews & complaints.
Contact Information:
Tree Classics
6508 S 27th St, Suite 9200
Oak Creek, WI 53154
1-877-699-6278 (ph)
www.treeclassics.com
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