Horrible Tree, Horrible Warranty, Horrible Customer Service
BARRINGTON, ILLINOIS -- We purchased a new tree from Tree Classics in 2010. They had to replace 2 sections because the tips get breaking off. The next year, in 2011, we continued to lose tips and called them. We find out that the previous owners declared bankruptcy and anyone with a tree purchased prior to a specific date in 2011, were no longer covered. One year old, and we were out of luck with any warranty issues. We were provided a form to file a claim against the previous owners to be considered in the bankruptcy, which probably wouldn't happen because they owed so many other vendors. The new owner offered a "one time deal" to use a coupon toward another tree. It was for much off, I don't remember now, but it would have been too much money to buy another tree, even with their "one time offer" toward another tree. The lights on our tree also keep burning out. Each year when we put it up, there are tons of lights to replace. I purchased replacement bulbs from the "new owners" of Tree Classics, however, these don't really fit and we have to pull the bulb out and thread it into the old light base - a real pain. We've had this tree for 4 years now, and we really feel like we are stuck with a poor quality, expensive tree. Every year, I dread putting it up, in fact, I just want to sit down and cry!
I can't believe that people are still having the same problems even though they just bought a tree from the new owners this year, 2014! I also don't understand how the new owners can still call themselves Tree Classics and say they've been in business since 1976, when this just isn't true. Who protects consumers from businesses like this? There is absolutely no recourse. I agree with a previous reviewer - Frontgate's products and customer service are by far superior. We have a beautiful pre-lit garland that we've have 4-5 years now, and have never replaced that first bulb!