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Poor lights on tree, garlands & wreath
Posted by IreneW on 01/24/2011
LAKE BARRINGTON, ILLINOIS -- In Nov '07, I spent $800 and purchased a 7' Barrington frasier fir tree with multicolored lights and two Monaco spruce garlands and wreath with clear lights. After the first season I had to replace approximately 50 lights. I called Tree Classics about this and they sent me additional bulbs. The next year the same thing happened and I called again since I was still within the warranty period.

Once again I was sent additional bulbs. Each season when I put away my tree and garlands, I replace any burned out lights. When I put up my Christmas decorations the following year, there are more bulbs that have burned out. I don't understand that. This year, I replaced about 20 bulbs at the start of the season and then about 50 after the one month they were used. The bulbs are very hard to remove and this annual job is becoming very frustrating to me.

You assume that when you pay top dollar for the Christmas decorations that they would work properly. I noticed on the internet, that quite a few customers have experienced the same problems as I have had. I sent two e-mails to Tree Classics this month ( Jan '11) in order to get more clear bulbs and have received no response, so customer service is lacking as well. Recently, when you go on their website, you have trouble getting to their customer service.

Tree Classics is obviously using poor quality string lights. My hopes were to have little work with a prelit tree, garlands, and wreath. I thought I was buying a good product from a reputable company, after all they have "The World's Finest Artificial Christmas Trees". Instead I am spending more time replacing bulbs (50-70 per season) than ever before.


     
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Posted by timmyj3 on 2011-01-25:

This company sells defective import junky trees and advertises them as a high end full warranty product. I too have had nothing but grief with the lights. I replaced 150-200 after the first year and finally just pitched the tree out as it was a fire hazard.

I suggest filing an online complaint with the Barrington,IL BBB. It wont do much good but at least it will be on file. They have many many complaints with the BBB. A credit card chargeback could be tried but if its over 6 months you probably wont have any luck.

All we can do is get the word out on any consumer web-site we can. Tree Classics is a fraud and doesnt stand behind their products.
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Worry free lights tree is defective. Terrible Company.
Posted by Joeyvv on 01/16/2011
BARRINGTON LAKES --
I bought a worry free lights tree this past summer. It was over $450. I started to put it up for the holidays in early December. I get this tree assembled and up and the lights don't work! Probably a third of the lights are out. I call Tree Classics and no one answers the phone. You get into this endless voicemail loop. I am not happy.

I finally get through to customer service. They are clearly under staffed and don't want to hear about problems. They tell me they don't have any of the lights for my tree. I can send it back to them AFTER Christmas and they will repair this crappy tree. I ask for a refund and they say no. This is the worst service I have ever had. We packed it back up and put it back in the garage. What a rip-off. I have started a charge back with my CC company. TOTAL RIP-OFF. $450 gone!
     
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Posted by timmyj3 on 2011-02-01:
This company is awful. I too have "worry-free" lights that are junk. They sent me a handful of replacement lights and that was it. They do NOT stand behind their own warranties.

You may file an online complaint at the BBB of Barrington,IL. It wont do much good but at least your complaint will be on file. Maybe its time to write to the Attorney General of Illinois about this awful company.
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Dissatisfied Customer
Posted by Dryknoll on 11/29/2009
I am very disappointed in the Christmas tree. I ordered it to replace a tree we had had for 7 years, from K-Mart mind you!!! At the end of the season we had a whole section of lights go out. I called the company and they replaced the bottom section, although the middle and bottom sections had lights out! The middle section of lights are still out. I have replaced all the bulbs and the fuses. I am out of ideas and they are not willing to help. I will be getting a new tree and it will not be from Tree Classics! I have just spent 2 hours trying to fix this problem and that does not included the time spent last year. For the price of the trees I would have liked to have seen much better quality. I also thought USA made trees would be higher quality I don't mind spending extra for good quality product. THIS IS NOT!
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Company Response on 05/05/2010:
Dear Dryknoll,

I can help you solve any issue you have with your Tree Classics tree, that is what we are for. I understand you are upset but please remember you have a fantastic warranty through us and we back it up 100%. Also, if you buy a tree from someplace else I guarantee you that years down the road another company will not be willing to help you the way we can and will.

Unfortunately, I do not have your contact info here so if you see this please call us at 800-711-2816 and ask for Alex! Take care.
     
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Posted by Tree Classics on 2010-05-05:
Dear Dryknoll,

I can help you solve any issue you have with your Tree Classics tree, that is what we are for. I understand you are upset but please remember you have a fantastic warranty through us and we back it up 100%. Also, if you buy a tree from someplace else I guarantee you that years down the road another company will not be willing to help you the way we can and will.

Unfortunately, I do not have your contact info here so if you see this please call us at 800-711-2816 and ask for Alex! Take care.
Posted by timmyj3 on 2011-05-20:
Yet another take of this lousy company. Alex is a big talker online but doesnt fix their problems. Just a must to avoid. Shotty product, horrible service.
Posted by trmn8r on 2011-05-20:
This comment is over a year old. Alex may not even work there anymore.

Did you deal with Alex also? I thought I heard this company was out of business - maybe just closed for the season.
Posted by PepperElf on 2011-05-20:
I don't know anything about the company but I do think their response here was appropriate.

The rep didn't argue or try to talk trash about the OP and just offered to handle it off-site.

If they didn't come to an agreement on the issue, then the OP could have come back to post so.
Posted by Laura on 2011-12-03:
They are out of business!!! I called the new company and they do not honor the old trees. My tree is junk!!!! Do not buy from new company!!!!
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Very Disappointed With Customer Service
Posted by Lynlinks on 03/28/2009
FOREST, VIRGINIA -- We purchased the 9' Regency Evergreen in October 2007 and paid extra for the bright white LED lights. That season it looked great.

When we set it up for Christmas 2008, all the lights with the exception of 2 branches had gone to a dingy yellow color.

It's not an electrical problem as we did a test to swap out bulbs to different branches and the color of the LED lights followed when we plugged them in different locations. It is definitely a bulb problem.

We have been working with their customer service now for over 4 mos. to get resolved. We have been told by their representatives that most people prefer the "soft" color. We do not and it seems this is just an excuse for a difficult problem they seem not to be able to resolve.

We have had the tree returned and sent back to us twice now. They admit they had issues with a batch of white LED lights back when we purchased the tree. They have yet to fix the problem.

When we sent it back we spent a lot of time on the phone with them and specifically mentioned the two white branches. What they did was simply removed all the white lights from those two branches and replace them with the dingy yellow LED lights, say it was fixed, and then shipped it back to us. However, they missed two single lights thus proving our point.

On both occasions we have specifically mentioned details about the tree while they had it there for repair; however, they tree comes back to us in the same condition.

During the last time, I even mentioned I wanted the floor on/off pedal switch replaced as it had broke. They never fixed it, never said a word about it and just shipped the tree back.

At this point I am very disappointed with them and would not recommend them to anyone. Unless they can make good on this situation, my opinion of the company will not change.

I do have names of people I talked to; however, I do not feel it appropriate to mention names in a public forum such as this as it would not be professional, but would gladly discuss this with a company representative if they would like to contact me.

     
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Trouble with Tree Classics
Posted by Aliv on 12/06/2008
GEORGIA -- I've had trouble with an expensive pre-lit tree I bought from Tree Classics. The tree itself is very pretty, but it is only three years old and half of the lights aren't working. The first year parts of the bottom section wouldn't light (company replaced), the second year parts of the middle section wouldn't light. The tree was still under warranty, but the company would not respond to my requests for help. I emailed, called and sent a letter - absolutely no response from Tree Classics. Now it's the third year, more lights are out in the middle section, and more than half the lights won't light on the top section. More than half the lights on the entire tree don't work, and the tree is only three years old. I'm not pleased with the product, and very unhappy with the lack of customer service.

One day later: The Tree Classics manager saw my review online and called me at home (on a Sunday!). He has offered to send a tool that can help me find the bulbs that are burnt out or loose, and hopefully when I replace the bulbs, the tree will light again. I'll keep you posted...
     
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Posted by Tree Classics on 2008-12-07:
Tree Classics Response:

According to this poster, who is a customer, was responded to by email, has the option to call toll-free 7 days a week, says that we did nothing for him. Well, the only thing we didn't do yet is replace the entire tree. The problem here is there are burned-out bulbs on his 4 year old product. Replacing bulbs is what will fix his tree, just like any other Christmas mini-light set. Nothing is forever, and we do whatever we can to make a customer happy within reason. But as you all can see by the tone, clearly, not everyone can be pleased.

Don't let rhetoric and random-Internet spam like this deter you from us. If you are sceptical in any way, give us a call and you will see we are absolutely NOTHING like this poster describes.
Posted by Starlord on 2008-12-07:
This is not the first time we have seen someone buy something, then expect more out of it than anyone could possibly expect in a real world. Ally, your caplock key is stuck. As Andy Griffith said his grandma taught him in 'No Time for Sergeants,' spit in the back and whomp your pc a good one, and that should fix it. It always worked for her radio.
Posted by Anonymous on 2008-12-07:
I am in year three with my very expensive tree. This year, I noted three burned out bulbs in the front. I replaced them. It looks lovely. I wouldn't have even thought to call the company. It's an older product.
Posted by Anonymous on 2008-12-07:
One more thing, I made sure I bought a tree that if one light burns out, they all don't. It doesn't sound like the OP has this kind of tree.
Posted by old fart on 2008-12-07:
It sounds like the bulbs are wired in series and not in parallel, entire sections of the tree going black would make it very difficult to find the offending bulb...
Posted by GenuineNerd on 2008-12-07:
Christmas tree light bulbs do burn out. Burned out bulbs are a normal wear-and-tear item, not necessarily the problem of Tree Classics. Replacement bulbs can be found in the trim-a-tree department at any retailer. It would be easier to replace the burned out bulbs in question than complain to the company-the tree has been used for 3 holidays already.
Posted by GenuineNerd on 2008-12-07:
And on your tree, are the lights on strings, or are the sockets wired to the branches? If the lights could be removed, maybe replace them with a few strings of LED lights-those are brighter than traditional Christmas bulbs and are beautiful to look at.
Posted by Slimjim on 2008-12-07:
I'm going to copy/paste here the same thing I said on the Martha Stewart tree complaint. These are mini-lights and burn out failure should be of no surprise. Here's my template response that I will no doubt use again this season. Pay note to the tool to buy:

"Mini lights can be inherently sensitive. If they were banged around while packing and unpacking, that would weaken some shunt connections. Go out and buy the Light Keeper Pro repair kit tool. It resembles a little red gun. There was a review about it here a couple days ago you can look up. I'm betting it will save quite a bit of time getting your tree going again. I can't live without the thing this time of year."
Posted by Tree Classics on 2008-12-07:
Tree Classics Response:

There is one other thing I wanted to add for all of you reading and that is that we here really really bust our tail to make sure all of you are satisfied. We are a small family-owned business that specializes in Tree manufacturing for over 30 years now. While I wish I could make sure everyone is dealt with immediately and helped it sometimes slips through my hands and for that I'm very sorry. Customers like the 1st post do not reflect the attitude or quality of our products or services, believe me. I also noticed he edited his post from all capital letters to correct text to reflect some civility. =) Cheers.

Anyways, Merry Christmas everyone! =)

Alex - Tree Classics 1-800-711-2816
www.treeclassics.com
Posted by DebtorBasher on 2008-12-07:
So, when the lighbulb goes out on your lamps, do you complain to the company that made/sold the lamp...or do you just buy a new bulb?
Posted by Tree Classics on 2008-12-07:
Starting in 2007 we came out with Worry-Free mini-lights that don't have the problem of conventional series lighting as the OP has. That means any bulb can burn, break, fall out of the socket, etc... and all the lights will remain lit. We also have L.E.D. lights that last for thousands of hours. Technology has changed quite a bit in Christmas tech. =)

P.S. - Thank you to all of you that are supportive. I appreciate it!

Alex at TreeClassics.com
Posted by Slimjim on 2008-12-07:
I personally think the only reliable LED lights are not the cheap ones generally sold as Christmas lighting. For the 3 years I've been using them, I've found them to very susceptible to early failure and practically impossible to get going again once the do fail. The Light Keeper can't help with them.
Tree Classics, I wouldn't worry about vigorously defending your place. I think most who read this understand the poster is being unreasonable with their expectations.
Posted by gnickles on 2009-12-21:
Did you unplug the lights in the sections? Shouldn't do that.
Posted by Bluesnowflakes on 2010-10-02:
I have been reading these comments, as I am thinking about buying from Tree Classics. Their trees are so expensive, that I am having 2nd thoughts. But it does seem like they do their best to help. No one has commented about, if you send the tree back extra, esp large ones, one kind of shipping prices are you having to pay? I want a 9 foot Warm Glow LED tree, but if it arrives and doesn't all work, that could cost quite a bit to return.
I would like to see comments from anyone who has bought any christmas tree using the new Warm Glow LED multi lights. Also are these trees quite heavy to put up for one person?
Posted by timmyj3 on 2011-06-02:
Avoid this company. They do not stand behind their product no matter how many insincere posts the company does here.

File an online complaint at the Barrington Lakes BBB site. It at least puts another case on file. There are many for this outfit.
Posted by trmn8r on 2011-06-02:
Aren't they out of business?
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Poor customer service - false advertising
Posted by Sophie335 on 11/28/2007
I ordered a Christmas tree from Tree Classics in September 07. I was told it was backordered but would ship in about 3 weeks. I called back; it was still backordered. After 3 other calls I was told the latest it would ship would be 11/16. I called back a couple of days after the 16th and they said it was backordered again, til the 5th of Dec. Worst of all, they had my money (almost $500) since September! I wrote 2 emails complaining about this and they have never answered either one. They advertise extensively in many national magazines. This is false advertising in my opinion, and I would NEVER order from them again. After trying by phone for 3 days and getting "mail box full" messages I finally spoke to someone and they agreed to credit me. The whole experience was terrible.
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Company Response on 05/05/2010:
To the original poster:

I remember this time of year in 2007 like it was yesterday. It was a very, very bad set of circumstances with overseas delivery delay. We had our inventory online and ready to go in the heat of the season but had repeated delays from China (yes, our product is made there and elsewhere, we never deny that or state otherwise) that caused customers a lot of grief. This caused our lines, emails, and all our staff to be bogged down from customers asking on delivery status.

Again, I'm very sorry this happened to you but because of late 2007 we have made changes that will never allow this to happen again.
     
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Posted by killerklown on 2007-11-28:
$500.00 for a Christmas tree? Just be glad you didn't breed.
Posted by KCRovert on 2007-11-28:
While I certainly agree that this sounds like very poor customer service, fortunately they did refund your money once you were actually able to speak to someone.

However, nothing in your post indicates false advertising. As defined, False Advertising is "Describing goods, services, or real property in a misleading fashion." From what you wrote, this does not appear to be a case of false advertising, just poor customer support....and probably poor inventory management.

Posted by Anonymous on 2007-11-28:
What is this world coming to when you can ORDER a Christmas Tree for $500.00?
Posted by KCRovert on 2007-11-28:
I don't see your point zzrokk? What is wrong with being able to order a Christmas tree for $500?? Personally, I see nothing wrong with ordering an artificial Christmas tree for $500; we purchased ours at a local Christmas store for about 1/2 that price over 10 years ago. Seems like a good way to save money in the long run. It's not like they are a on-off use.

Posted by Slimjim on 2007-11-28:
It does sound ludicrous if you haven't really owned one but there is a big difference in trees that have costs that are more than average. I just put a boxed six foot tree in a car to take to one of our offices. It probably weighed 20lbs and when together, looks very acceptable. On the other hand, when I moved I bought a high end tree for our house that was almost $800. It's only 31/2 feet taller but weighs about 200lbs. The fullness and construction, even the way the lights are weaved throughout, is far different than a $120 dept store tree of the same size. You get what you pay for. A Chevy will take you to the same places a Mercedes will, yet there is a reason people will spend the extra.
Posted by Anonymous on 2007-11-28:
KC, I see the lots opening and the nice 7' trees are running as high as $80. You could pay off a nice fake tree in just a few years. And look what a wonderful thing were doing for our environment by not chopping down more trees.
Posted by KCRovert on 2007-11-28:
superbowl, that was my exactly my point...thus my question to zzrokk....I just didn't understand his comment.
Posted by Anonymous on 2007-11-28:
KC, I guess I'm showing my age again. I grew up when most people either cut down trees or bought one from a tree lot. Still went to tree lots when my kids were younger. Now days I don't even get a tree. I had no clue they could be so expensive for household use. Good luck on your credit.
Posted by Slimjim on 2007-11-28:
In a way I do miss using a real tree. Actually just that smell that filled the room. I was at Home Depot the other day and they had their trees in under that tent. The whole lot was flooded with that smell of Christmas as I remembered as a kid.
Posted by Anonymous on 2007-11-28:
Cutting down a tree that is grown on a farm to sell as a dam Christmas Tree is NOT hurting the environment at all but paying all this money for a fake tree that pollutes the environment a 1000 freaking more times to produce it is even more STUPID the scam known as Global Warming.

WAKE UP!!!!!!! Is anybody home????????
Posted by Skye on 2007-11-28:
We have Christmas trees farms out here. I though, would rather not chop down a live tree, just to hang ornaments on.

Just my opinion.
Posted by Anonymous on 2007-11-28:
Sounds to me like those people are out of their tree! Uh, your tree, that is.
Posted by Anonymous on 2007-11-28:
Real trees VR. Fake trees

http://www.jinglebellranch.com/realfake.htm

In this age of environmental awareness, it’s appropriate to know a favorite family holiday tradition of choosing a real Christmas tree over a fake tree is still the environmentally sound choice.

A benefit to the atmosphere, real Christmas trees absorb carbon dioxide and other gases; emitting fresh oxygen.

This helps prevent the earth warming greenhouse effect.One acre of Christmas trees produces the daily oxygen requirements for eighteen people.

With approximately one million acres producing Christmas trees in the United States, that translates into oxygen for eighteen million people every day.

For every real Christmas tree harvested three seedlings are planted in its place.Real Christmas trees are an all-American, recyclable resource.

Fake trees, most of which are manufactured in Korea, Taiwan, or Hong Kong, consist of plastics and metals that aren’t biodegradable.

When disposed of, the fake trees will never deteriorate. Their effects on our environment are evident and will remain for countless generations.Christmas tree farms stabilize soil, protect water supplies and provide refuge for wildlife, while creating scenic green belts.

Often Christmas trees are grown on soils that could not support other crops.By enjoying a REAL tree this Christmas, you will be making the right environmental choice!

Posted by Anonymous on 2007-11-28:
I strongly disagree Lids. If you've seen as many stories about housefires because of a REAL christmas tree, you'd change your tune. The risk just isn't worth it.
Posted by Principissa on 2007-11-28:
I agree with Skye, I wouldn't cut down a real tree just to hang stuff off of it for a month and then throw it out.

We had our first fake tree for almost 10 years before it bit the dust. And we'd still have it this year but the tornado we had soaked everything in the attic.
Posted by Anonymous on 2007-11-28:
Things MOST kids won't experience with Christmas trees these days that I did or saw:
1)Having to vacuum those darned Pine needles up.

2) Having a real tree fall on them.

3) Having to check every light to find the bad one.

4) The smell of a fresh tree.

5) Those pretty but fragile ornaments that would explode into a million pieces if you dropped one.

6) Having to "water the tree".

7) Having artificial trees that were fire hazards.

8) Watching the revolving "tree lamp" that would shine red, green, blue and yellow lights on the cheesy looking artificial white tree.

9) Thinking that people with artificial trees were "cheap".

10) Having to nail down the tree stand to the floor to make the tree stand straight.
Posted by Anonymous on 2007-11-28:
I don't care if you get a fake tree or not they are both just as apt to cause a fire but don't try to use the environmentally sound choice of a fake tree look it up first!

If you want to pollute the environment then go ahead it's your choice and your responsibility.
Posted by Anonymous on 2007-11-28:
I remember my Grandmother had these lights(back in the 70's) that i guess had some sort of oil or something in them,anyway when they heated up the liquid would bubble,and it looked awesome.
Posted by Anonymous on 2007-11-28:
I prefer a real tree to fake.I have both.
Posted by Anonymous on 2007-11-28:
Lids, count to ten, man. You feeling alright?
Posted by Anonymous on 2007-11-28:
http://www.christmastree.org/faketrees.cfm

What You Might Not Know About Fake Christmas Trees
* Where do they come from?
* What are the factories like where they're made?
* What are fake trees made of?
* Why do some artificial trees carry a warning label?
* Why did the USDA quarantine some artificial trees?
* Who decided to make a fake Christmas tree?
* Are fake trees really fireproof?
* Are fake trees better for the environment?

Why do some artificial trees carry a warning label?

The potential for lead poisoning is great enough that fake trees made in China are required by California Prop 65 to have a warning label.

What are the factories like where they're made?

As noted in the Washington Post, "On the concrete floors of Zhang's Shuitou Company factory, migrant workers, most earning about $100 a month, squat in front of hissing machinery as they melt chips into moildable plastic..."

Posted by Anonymous on 2007-11-28:
1, 2, 3, 4, 5, 6,,,,,7,,,,,,,,,, 8,,,,,,,,,9---------- 10.... AHHHHHHHHHHhhhhhhhhhhhhhhhhhhhhhhh.............!

Thanks Zz
Posted by Anonymous on 2007-11-28:
Steve, were you hi?
Posted by Anonymous on 2007-11-28:
Geezzz Lid's, now what are we to do? What type of Chrsitmas Tree will you end up putting up?
Posted by Anonymous on 2007-11-28:
Super, do what ever you feel is right for you and yours, its OK. I gave it up a long time ago because it’s too commercial for me and now it’s too political. But to each his/her own and Merry Christmas to all Yo, Yo, Yo!

Democrats want to tell you how to live, which is why they rarely use the word "freedom."
Posted by Anonymous on 2007-11-28:
We would not put one up anymore except the Grandkid's have to have a Christmas Tree when they come over. We have a really nice fake tree so I will probably drag it out again.
Posted by Principissa on 2007-11-28:
DB Liddy yelled at me! I'm sad now. Liddy's mean to me.

Posted by Anonymous on 2007-11-28:
Lid,when am i not high.LOL
Posted by Slimjim on 2007-11-28:
Steve you can still get bubble lights. We have a couple candelabras with them from the early 70s and I was able to get replacement bulbs at Lowes. Very eclectic stuff.
Posted by Anonymous on 2007-11-28:
they were the coolest.I could sit and look at those lights for days......and sober even.LOL
Posted by Slimjim on 2007-11-28:
Sometimes we had trouble getting the early ones to bubble. You had to kind of flick at them with your fingernail to give them a jump start.
Posted by Anonymous on 2007-11-28:
So now you're a x-mas light technician and expert? Well at least that claim IS believable.
Posted by Anonymous on 2007-11-28:
You know Slim I made millions as a day trader.
Posted by Anonymous on 2007-11-28:
Come on super, we all know you're a walmart greeter.
Posted by Anonymous on 2007-11-28:
My real name is Sam Walton.
Posted by Nohandle on 2007-11-28:
Hold it Folks!! There were Bubble Lights from years ago and no one was drunk remembering them. These were not the ones that can be purchased now. They were the oldies with those cloth typed, striped electrical strings (I don't know what they were called) that probably blew out a half dozen fuses. People back then didn't dispose of Christmas decorations. They kept them and passed them on. What you saw Steve in the 70's probably went back to the 40's. Your Grandmother may have inherited them. I didn't realize they had the modern version now.
Posted by Anonymous on 2007-11-28:
I know they were on her tree every year since i can remember.
Posted by Tree Classics on 2010-05-05:
To the original poster:

I remember this time of year in 2007 like it was yesterday. It was a very, very bad set of circumstances with overseas delivery delay. We had our inventory online and ready to go in the heat of the season but had repeated delays from China (yes, our product is made there and elsewhere, we never deny that or state otherwise) that caused customers a lot of grief. This caused our lines, emails, and all our staff to be bogged down from customers asking on delivery status.

Again, I'm very sorry this happened to you but because of late 2007 we have made changes that will never allow this to happen again.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Product, Awful Customer Service, Stay Away!!!
Posted by Rooneys2006 on 01/21/2014
Here's the money shot.  Half the lights are out.  Nice work Tree Classics!
Here's the money shot. Half the lights are out. Nice work Tree Classics!
OAK CREEK, WISCONSIN -- I purchased a Christmas tree from Tree Classics just over 2 years ago. The tree cost $670!!!!!!! Supposedly a "quality" tree, well the tree is defective. It is a tree with pre-installed lights and two years into owning it and half the lights on the tree have gone out. The tree is low quality, defective and now useless. Along with either receiving a refund or a replacement for the tree I want to make sure others know not to do business with this company.

I called their customer service department and followed all of their instructions in terms of how to fix the tree lights. After all of their suggestions failed (replace fuses, wiggle the lights, etc) Haley (worst representative ever) tells me that I was out of luck and good luck with the tree. Are you kidding?!?! Just barely outside the warranty and nothing they are willing to do to help with their defective product.Just an awful company with horrible customer service.

Seriously, stay far away from this company. Their products are horrible/defective as is their customer service.
Read Company Response
Company Response on 01/23/2014:
Hi Rooneys2006, we are sorry to hear about your disappointment regarding your tree’s lights and the service you received from us. Please accept our apologies for any inconvenience this has caused you. We would like to help you with your Tree Classics Order and resolve this issue. Please forward your Order ID to marketing@treeclassics.com so we can personally verify the specifics of your Order and look into further possible options for your tree. Thank you.
Company Response on 02/07/2014:
Hi Robert, we apologize for any inconvenience the lighting issue may have caused you. After sending initial troubleshooting steps to you, we have escalated this concern to our Management team to look into your account. We have determined that unfortunately, your tree’s light warranty has expired. We deeply apologize that we are unable to service your tree and if the outcome is not what is expected. Please let us know if we can answer any further questions by sending us an email to marketing@treeclassics.com. Thank you.
     
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Posted by Rob on 2014-01-30:
Just want to update everyone on this. Yes, Tree Classics did post this message and I provided them the information they asked for. I have not heard anything since (over a week now). I'd hope that they didn't post this in order to simply make it look to the public as if they were trying to help with no intention of ever doing anything. I'll give them the benefit of the doubt for now, but the holidays are over so it can't be all that busy there. If they do make good on their promise to help I will let you know. If this was just a backhanded attempt to make it appear as though they were going to make things right without ever intending to do so I will let you know as well. That would be diabolically immoral of them though.
Posted by Rob on 2014-02-07:
And, as expected, Tree Classics provided no solution to the issue except to say "good luck with our defective product". My original comments still stand. Stay far away from this company. When you pay over $600 for a product like this there is an expectation of a certain level of quality. The product breaking down and becoming unusable after only one use does not meet those expectations. I originally bought from this company because their website claimed that their products are of the highest quality, so I spent the extra money (as opposed to buying from a Costco where they actually stand by their products) with the expectation that this product would last for many years. I guess I'll have to live with the fact that I've been scammed and payed top dollar for a low quality product. You don't have to go through that experience if you heed my advice here.
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Buyer Beware
Posted by Beverlygrahn on 01/14/2014
BARRINGTON, ILLINOIS -- I bought a Tree Classics Christmas tree a few years ago. It was a normal size tree, but much to my surprise, when put into its bag it is an absolute monster. It is horrible to move down to its storage place in the basement, could never get into the attic and I don't want it in the garage. This thing weighs a ton and is incredibly awkward to move. It takes two adult men to get it up and down the stairs. This year dozens of lights do not light. I have ordered more lights, but replacing the burned out lights is difficult at best. All the straps on the bag are broken. I thought I would simplify my life since it supposedly requires no "fluffing," but it is an incredibly complicated tree. Also, unless your basement has high ceilings, this will not work for you. Beware of this thing, it is a Christmas tree nightmare.

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Company Response on 01/15/2014:
Hi Beverly, thank you for feedback. We’re sorry to hear that our tree did not meet your expectations and for any inconvenience this has caused you. Could you tell us more about your issue by sending us an email to marketing@treeclassics.com? We will be sure to forward your feedback to the appropriate department so we can improve our products and services, and uphold customer satisfaction. Thank you again, and we hope to hear from you soon.
     
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Terrible Christmas Trees
Posted by Fred.lavey on 01/10/2014
FRESNO, CALIFORNIA -- I purchased online a Christmas Tree online and it was delivered on time and when I opened the box it was a cheap looking PVC Christmas Tree and I returned it immediately. I paid $339 plus tax for the tree. I had to pay to return it for $57 and then they charged me a re-stocking fee of 15%.

Do not buy from this company. They grossly misrepresented the quality of the Christmas trees they make. It was poor quality and poor customer service. It has taken a month to get my money back and it was a hassle.
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Company Response on 01/13/2014:
We're sincerely sorry to hear about your disappointment with your tree, Fred. Could you please share your thoughts with us concerning your product, together with your Order ID to marketing@treeclassics.com? We would like to personally review the details of your order to possibly provide further options for you. We hope to hear from you soon. Thank you.
     
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Favorable Experience
Posted by Northern.queen.b on 01/09/2014
Our new tree
Our new tree
My tree arrived soon after it was ordered. It was in good shape and was easy to put together. All lights worked and I was fascinated that I could choose clear, multi-colored or the chase feature of clear & multi-colored lights. I'm very happy with my purchase and would recommend Tree Classics to anyone who may be shopping for a new Christmas tree.
     
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