BARRINGTON, ILLINOIS -- Twice I have written negative reviews on this company but neither was ever published. The 5 star ratings products are deceptive and misleading since all negative reviews are suppressed.
The expensive ... read full review1 Replies - Latest reply on 11/19/2013
BARRINGTON, ILLINOIS -- We bought a beautiful 7 1/2 ft Prelight Christmas tree in 2009 at the Barrington store. It cost $800 but we loved it. The first Christmas the middle string of lights failed. We took it back and the string was fixed after 4 months. On the second Christmas, the string failed again and our son replaced fuses and it worked for a while. We have continued to have problems with this tree every year!! Many lights do not work and two strings in the middle are dark. This has been more work and frustration than we ever planned. Today I talked to a customer service agent and found out that the 10 year warranty is no longer in effect. Needless to say we are very disappointed and upset that we spent so much money on this "lemon" of a tree. We will probably be going to Costco in the fall to get a new tree.1 Replies - Latest reply on 07/26/2013Add reply
We were very happy with the 7.5ft multi-colored, pre-lit tree. It took about 15 minutes to assemble it the first time and the tree looked great. The pre-lit feature saved a lot of time and looked better then when I string the lights myself. We have no complaints with the tree received or the time it took to ship it. 1 Replies - Latest reply on 03/23/2013Add reply
OAK CREEK, WISCONSIN -- This past year after being in Arizona for the past 3 Christmases and realizing a real tree here doesn't really work since they dry out very quickly I caved in then started searching on line for the perfect artificial tree...
I really did not think they really existed. Then I found Tree Classics website. The satisfied customers and the "look" of the trees.
I decided to pick out one with multi led lights. The Grand Fir is one of their real feel trees and took a chance and ordered it.
It's helpful to have 2 people unbox it and put it together which is pretty easy. Then forming the needles which is also easy.
When it was together the moment arrived and I plugged it in. Led lights are vivid in color and take getting used to but once you do it's magical
The tree is beautiful and I love it. And yes....it looks and feels like a real tree. Thank you Tree Classics for making my home in Tucson a Christmas delight.
OAK CREEK, TEXAS -- This is our second Christmas tree from Tree Classics. We were tickled with the first, which we bought after a bad tree-farm experience(aphids). Twelve years later we needed a smaller tree and are impressed with the ease of set-up with our new Wisconsin Fraser Fir tree. It looks very nice, then folds like a large umbrella and stores neatly in its compact box in a closet. We got the tree without lights so we could change the mood from year to year. The tree was delivered within days of ordering, exactly what we'd ordered. Add reply
ONLINE, FLORIDA -- I purchased our slim fir tree 4 years ago and it's proven to be a great investment. The tree still looks good, the lights work perfectly and the slim design is a space saver, for sure! This year I purchased one of their rolling storage bags which was easy to set up and facilitated rolling the tree out to the garage for safe-keeping until the next holiday season. I highly recommend this company for quality products!1 Replies - Latest reply on 02/27/2013Add reply
OAK CREEK, WISCONSIN -- We ordered and received our new Pine Crest Lighted Slim Spruce tree shortly after Christmas in 2012 after realizing that our old one desparately needed replaced. Even though it was after Christmas with all decorations put away we couldn't wait to open our new tree and set it up when it came. It is so beautiful! Everything is as advertised and we did receive it right away.
4 Replies - Latest reply on 02/23/2013Add reply
The toe switch for turning the tree on and off is wonderful and the lights are plentiful and beautiful. Also, the zippered storage bag for our new tree is also a pleasant bonus. We live in Iowa and in no way do we want to wish away our warm spring, summer, and fall BUT we will be so anxious to put this tree up for Christmas 2013!
CHANDLER, ARIZONA -- We purchased a 5 ft tree from Tree Classics a few years ago and it has looked spectacular over the years however a few of the lights had burned out but Tree Classics has saved the day with easily replaceable lights. The tree is still beautiful and has many more years of use in store with the ability to change light bulbs in an instant.
2 Replies - Latest reply on 02/21/2013Add reply
I would recommend this company and its products very strongly.
OAK CREEK, WISCONSIN -- We have been considering going artificial for several years now. With the rising cost of cut trees and the declining quality the idea has become more and more appealing. We looked at a lot of trees online and locally before deciding to buy our tree from Tree Classics. There are better trees out there but there are also a lot worse. Since this was our first artificial tree finding a good value was most important.
1 Replies - Latest reply on 02/20/2013Add reply
It is amazing how much money you could spend but it is not necessary. Our Tree Classics tree is very nice. It looks and feels like a real tree. It was priced much lower than some we saw locally at a high end garden center that weren't as nice. The tree was packaged very securely with each part identified for ease of assembly. You should be ready to spend some time "fluffing" branches for maximum fullness and realistic appearance. Additionally, dis-assembly can be challenging because of the height and weight of the tree itself.
Overall we are very pleased with our purchase an look forward to setting it up again this year.
Cheap Trees. Very poorly constructed. Branches were breaking off while assembling it. Was told to send it back, and I was responsible for shipping charges, and a restocking fee. Would they really resale this tree? Very poor customer satisfaction!! Add reply
Terrible Company to Deal With
OAK CREEK, WISCONSIN -- If you want a great looking tree, are willing to pay good money for it and expect good consistent customer service DO NOT BUY A TREE FROM THIS COMPANY, www.treeclassics.com! The problem we had is so ridiculous ... read full review1 Replies - Latest reply on 02/05/2013
My in-laws highly recommended this product several years back when they bought theirs and we figured we would give it a try. We purchased a 7 foot tree after Christmas last year and were so excited to put it up this year! The installation was easy, just connect the pieces and plug it in, no stress! Could not be happier! 1 Replies - Latest reply on 01/08/2013Add reply
OAK CREEK, WISCONSIN -- After having purchased a small, tree for my mom about 4 years ago and being satisfied with their products and customer service, we decided to get a new tree for our home this year. We chose the Bedford Falls Fir, and are very happy with this purchase! It arrived very quickly, and when assembled and "fluffed", the tree is really a beautiful shape. I don't like to have bare spots where I can see through the branches, and this tree is full enough to eliminate that concern. I'm used to having 1500 lights on a 7' tree...this one only has 550 lights, but still looks great! I would gladly recommend Tree Classics to anyone looking for a beautiful tree.Add reply
I am so happy with my purchase. I have had several pre-lit trees in the last few years. This is the only one that looks like a real tree. I did buy balsam sticks for the smell, but the tree is beautiful. Branches have to be touched to see if they are real. The lights are spaced nicely and over all, looks like a perfect tree.
3 Replies - Latest reply on 12/31/2012Add reply
I ordered the tree and had it in less than 10 days. No problem with delivery.
The tree was a lot more expensive than the others I've bought, but it was worth it.
We purchased this tree in January, 2012 and it arrived quickly and in good shape. This Christmas, I easily assembled it myself and it is absolutely gorgeous. The branches are thick and the tree looks very realistic. All the lights lit and there were a generous amount of them on the tree. I don't understand all the negative reviews since we had the opposite experience with Tree Classics. We have enjoyed the tree the whole season and hate to have to take it down soon. 3 Replies - Latest reply on 12/29/2012Add reply
OAK CREEK, WISCONSIN -- We ordered a very expensive tree expecting quality and got a faulty tree that looked nothing like the advertisement. Half of the lights worked and the tree was shaped like a banana. The customer service kept putting me off until the season was over then quit answering their phone. I pleaded with them for 2 years. They kept passing me off to someone else and never once offered any help. This is a very dishonest company. I paid over $1500. for a tree that could not be used in any way. I finally threw it away after I realized that I had been scammed by this dishonest Internet company.2 Replies - Latest reply on 12/23/2012Add reply
FRESNO, CALIFORNIA -- I ordered and paid for a Christmas tree 10 days ago (11/26). I can't find any kind of shipping status on it and have called customer service 4 times. Each time the holding time was at least 20 min. and have received 3 different stories. The first one told me it was out of stock. It was not out of stock when I ordered it and paid for it. I am so disappointed, we searched for this particular tree for days as we had certain specifications that were needed.
1 Replies - Latest reply on 12/07/2012Add reply
Now I am seeing really bad reviews about this company and their service. Such as not honoring the stated warranties, replacement bulbs not available (which I asked about in advance), broken branches and tips that they refuse to replace. I would think twice about ordering from this company with the current owners. I just pray I get my tree before Christmas or I will have some very unhappy children. Good Luck!!!
Poor Communication on Tree Order
OAK CREEK, WISCONSIN -- My wife and I purchased a Christmas Tree with TreeClassics.com on Nov 18, 2012 and were informed that the tree would be delivered in 5-7 business days. No problem, right? Well we called on day 5 to inquire ... read full review