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Tree Classics Consumer Reviews - Page 3

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Like a Bad Dream
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- I bought a Christmas Tree last week from this site, the very next morning, the price went down $20. I asked for a price adjustment and was told that I would get the credit. But customer service at Tree Classics didn't verbalize this to me in the normal way a retailer would. Instead of saying, "we will credit back $20 to your credit card and you will see it on your statement in 3 to 5 business days", they told me that I qualified for the credit and that they would send the information on to other managers. What?? Huge red flag.

Since then, I have been calling and emailing with no resolution. Now, a week later, I got an email from a customer service representative telling me that they would adjust the price to $369, which is more than I paid for the tree in the first place! Please be warned of this fraudulent bunch of people. I have watched (and you can too) how they manipulate pricing and percentages on their website. Also, at the bottom of Tree Classic webpage, there is a picture of an intelligent/sophisticated looking blond customer service woman. Check it out, then call them on the number provided and engage them in conversation.

Company Response 11/03/2014:

Thank you for your valuable feedback. We are sorry to hear about the experience you've had with us thus far. Please send in your Order ID at We would like to review the conversations you've had with our customer service team and check the details of your order, so we can hopefully assist with your credit back request. We hope to hear from you soon.

Terrible Company to Deal With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- If you want a great looking tree, are willing to pay good money for it and expect good consistent customer service DO NOT BUY A TREE FROM THIS COMPANY,! The problem we had is so ridiculous I plan to post this almost daily for one year. Here is what happen.

The trees are gorgeous. We were delighted with our tree. It was simple to put up. The problem started after Christmas as we were putting away the tree. We discovered we misplaced replacement light bulbs. We accepted our error and need to buy more replacement bulbs. I called the company. They informed me they were out of stock. No problem, right? WRONG! The day was 1-28-13.

They informed me they were out of replacement lights and it was up to me to call them back IN SEPTEMBER or OCTOBER of 2013, (8 months from now), when they would get more stock. I was shocked. Year long service, supply and demand is evidently not this company's business plan. What if a business wanted to have “Christmas in July?”

I told the's initial “management rep” - as he described himself - this was not acceptable. They were asking me to accept THEIR responsibility of selling more product. I was the customer, not the buyer or sales person! I refused to keep any note reminding me to order more bulbs in Sept. 2013. They were not willing to assist. After many fake apologies by them and my insistence to complain higher up, the same representative called me two hours later telling me they would send the bulbs out. He tried to take my order but it would not go through. I was asked to wait.

A new person got on the phone and acted like he knew nothing of the issue and also informed me they do not get new stock in until Sept. or Oct. 2013. I patiently asked him to read the notes they surely must have made on my account. He still did not act like he knew the problem. I was flabbergasted. He had complete information on me and my personal info, yet did not act like he had notes on the two earlier discussions with them that day - or communicated to the person forwarding the call to him?

Bad Company: These trees are expensive. They are obviously made and come from overseas. The box says China. If this company is not going to have the “business brains” to maintain small inventories of accessory stock for their trees DO NOT BUY them. I strongly discourage buying from Why?

Who's to say the bulb style will stay the same next year? They will - but should you believe them? Who's to say they won't run out of other tree parts, and there are many? They will - but should you believe them? Who's to say they can look at your records and intelligently help you? They will - but can you believe them? When you spend good money for quality artificial Christmas trees buy it from someone that will be able to help EVEN “after” Christmas too. Search for “Best Artificial Christmas Trees” and DO NOT CHOOSE!

Order Not Yet Shipped
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WISCONSIN -- Terrible!!! Placed order on Nov. 30th and it is the 3rd now and it still has not shipped. On their website it states, orders placed before midnight go out the next day. My wife placed the order knowing she would need it by a certain date and it definitely isn't going to make, hope it makes it for Christmas?? Called to check on order and the guy has no clue when it will go out. Will never order another thing from this company and will leave reviews as well so people know to never order from them.

Company Response 12/10/2015:

Hi, we understand how frustrating this must be and we cannot apologize enough for this. We'd like to check the status of your order, please send us an email at so we can review and update you accordingly. Thank you.

Defective Products -Sub-Standard Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- Received the tree and put it up the same day just to test lights, etc. One light socket doesn't work. Tried replacement bulbs (most of which are defective and don't work) but even the ones that did didn't resolve the problem. Sent an e-mail to Classic Trees yesterday evening (same day of receipt and discovery) notifying them I am returning for full replacement.

  1. They will not pay for shipping on defective products.
  2. They will charge me a 10% "restocking fee" on defective products.

This place is a scam. DO NOT PURCHASE FROM THEM.

Update 11/04/2015:

Tree Classics,

I have e-mails from your office referring me to your return policy, which states I MUST pay for the return shipping. There is no offer to send me a shipping label, even though I specifically asked. Let's not play games here.

Days later, when I filed a complaint with PayPal (the means by which I paid) your company suddenly sends me a Fedex return label AFTER I confirmed I returned the tree to you AT MY EXPENSE. The e-mail replies still say I must pay a 10% restocking fee. However, suddenly you have refunded my entire purchase price (no 10% restocking fee) via PayPal, at least that was your companies response to PayPal. I am still monitoring for credit to my account.

Your company is still silent regarding reimbursing me my nearly $100.00 return shipping costs.

My order number is 143608. Let's see if you reimburse my return shipping fee. Had you advised me you would pay for return shipping and sent me a return label, I would not have had to pay for it myself.

I believe only when a consumer goes public with your firm do you actually take notice. This is not customer service. Let's see what you do now.

Company Response 11/03/2015:

Hi Karen, we're sorry to hear about your experience with our customer service and that there were charges for returning your tree. We understand how frustrating this must be and we'd like to help you. Tree Classics would never expect you to pay for a defective product. We would like to request for your Order ID, please send it to so we can review the specifics of your order and find a solution as soon as

Defective Tree Lights, Company Did Not Respond
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- My tree lights lasted 1 week. The company sales reps were very rude and had a we-don't-care-go-away attitude. My credit card company has finally gotten involved and hopefully will help me. They are FRAUDULENT and sell inferior products. Oh how I wish I had read reviews, there are complaints all over the web. Don't YOU be fooled. It cost me $549.

Company Response 03/06/2015:

We apologize if your experience with our customer service and product is unsatisfactory. We strive to continuously improve our customer experience and we appreciate your feedback. Please send us an email with your Order ID to as we would like to review the details of your purchase and help resolve your concerns. Thank you.

Defective Product/Horrible Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a tree in early December. It was suppose to have lights that switch from color to white. The white lights never worked. I have called customer service. I have sent pictures at their request. They never contact me so I keep following up. The option is to return it at my expense which is $50 plus restocking. This is for a defective product! Run far away from this company.

Company Response 01/06/2015:

Hi Dianne, our sincere apologies for the lighting problems you are having with your tree. Please send your Order ID to so we can review your order and assist you with your concern.

Horrible Tree
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE -- I ordered a Oregon Slim tree that was on sale for $250 regularly over $500. We got the tree in a timely manner and it is just awful. It does not look real and it is a thin and cheap looking as can be. My 12-year-old tree I was replacing looks better. Now I have to spend $72 to send it back. I still need a tree by tomorrow. I'm so disappointed in this company. Customer service was fine, but even the service lady said maybe they shouldn't sell this tree anymore.

Company Response 12/22/2014:

Thank you for sharing your valuable feedback. We are very sorry to hear that your tree did not meet your expectations. Kindly send your Order ID to We would like to review your order and assist you with your concern.

Company Response 12/28/2014:

Thank you for sharing your valuable feedback. We are very sorry to hear that your tree did not meet your expectations. Kindly send your Order ID to We would like to review your order and assist you with your concern.

Some Strands of Lights on My Christmas Tree Are Very Very Dim.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I was told that since my tree is 3 years old I'm out of luck. I was hoping to get a suggestion of the cause and possible remedy. She suggested I buy a new tree! Really! Why would I buy another poorly made product from Tree Classics?

Company Response 11/20/2014:

Hi Eileen, thank you for taking the time to share your feedback. We're so sorry to hear about your disappointment with our customer service and the experience you're having with your lights. Please forward your Order ID to so we can review your order and the conversation you had with our customer service team. We hope to provide you with further options.

Horrible Product, Awful Customer Service, Stay Away!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- I purchased a Christmas tree from Tree Classics just over 2 years ago. The tree cost $670! Supposedly a "quality" tree, well the tree is defective. It is a tree with pre-installed lights and two years into owning it and half the lights on the tree have gone out. The tree is low quality, defective and now useless. Along with either receiving a refund or a replacement for the tree I want to make sure others know not to do business with this company.

I called their customer service department and followed all of their instructions in terms of how to fix the tree lights. After all of their suggestions failed (replace fuses, wiggle the lights, etc) ** (worst representative ever) tells me that I was out of luck and good luck with the tree. Are you kidding?! Just barely outside the warranty and nothing they are willing to do to help with their defective product. Just an awful company with horrible customer service. Seriously, stay far away from this company. Their products are horrible/defective as is their customer service.

Company Response 01/23/2014:

Hi Rooneys2006, we are sorry to hear about your disappointment regarding your tree's lights and the service you received from us. Please accept our apologies for any inconvenience this has caused you. We would like to help you with your Tree Classics Order and resolve this issue. Please forward your Order ID to so we can personally verify the specifics of your Order and look into further possible options for your tree. Thank you.

Company Response 02/07/2014:

Hi Robert, we apologize for any inconvenience the lighting issue may have caused you. After sending initial troubleshooting steps to you, we have escalated this concern to our Management team to look into your account. We have determined that unfortunately, your tree's light warranty has expired. We deeply apologize that we are unable to service your tree and if the outcome is not what is expected. Please let us know if we can answer any further questions by sending us an email to Thank you.

Tree Classics & Balsam Hill Review - Buyer Beware Pyramid Scam
By -

REDWOOD CITY, CALIFORNIA -- First off, I'm a former Balsam Hill customer who then bought a tree from Tree Classics in the hopes of getting something of a better quality. That didn't happen. Not only was my "Balsam Fir" rated "overall best" by Good housekeeping (yea right what a joke) completely fake-looking and sparse, but after 1 season lights all over it started going out. They claim that if one goes out the rest stay lit, that was a complete lie.

Next year in 2010 I bought a tree from Tree Classics "the worlds finest artificial Christmas trees"... so they claimed. Well, found out again that this time not even 1 season went by before lights started going out all over the place. I called the company and was told that after Christmas we'd be able to bring the tree there for a fix, no problem.

February comes 2011 and I find out the company phone was disconnected, they are out of business! To make matters worse, I find out two weeks ago through emails and online reviews that Tree Classics' name and website address was bought out by NONE OTHER THAN BALSAM HILL. Hilarious and ironic as that is, they are using some made-up parent company name called "Heavenly Holidays" to hide their own horrible brand and trying to separate themselves from another horribly rated brand.

It's like trying to put out fire with fire with these people. So now I find out that is owned by, Balsam Hill also owns and So they have all these pyramid scam sites all over the place selling the exact same products to different, unsuspecting clients. It's abominable and should be shut down!

After calling the new owners of (Balsam Hill) I talk to a rude individual who knows nothing and says they cannot help us in regards to ANY Tree Classics warranty. So they buy the name and take no responsibility for any customers. It's an absolute joke.

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Tree Classics Rating:
Star Star Empty star Empty star Empty star
1.9 out of 5, based on 72 ratings and
98 reviews & complaints.
Contact Information:
Tree Classics
6508 S 27th St, Suite 9200
Oak Creek, WI 53154
1-877-699-6278 (ph)
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