Tree Classics Consumer Reviews - Page 3

VERY DISAPPOINTED with this company! Due to a website malfunction, I ended up with two identical trees. I called as soon as I received two separate shipping notices stating that the tree had shipped, Tree Classics said they couldn't do anything since the trees were in transit. I asked to speak to a supervisor and they said they would have someone contact me.

After multiple emails and several phone calls I still never directly spoke with a supervisor. I ended up shipping the extra tree back at my own expense, PLUS they charged me a 10% restocking fee. I have never experienced such shoddy customer service, Oh, and guess what, I wrote a negative review on their site and it never was posted (and no, there was no profanity, etc.). I would definitely NOT RECOMMEND Tree Classics!

OAK CREEK, WISCONSIN -- I was shipped a defective tree on 12/2/14 (do you see a theme here? Bad suppliers!! Low quality products!!) I initiated a warranty claim and it took the company 10 days to figure out what to do. You never get to contact anyone from customer service directly. You sit on hold waiting on the general 1-800 number forever. Tree Classics finally got back to me and instead of shipping me a tree right away based on THEIR defective product they are requiring me to provide a receipt that shows that I took THEIR defective tree to a charity.

Why is it MY responsibility to fix their problem? They will not send a replacement until I take time out of my schedule to get them a receipt. You cannot talk to anyone empowered to make an exception to their "policy". It is such a typical customer service toll free attitude. Their reps are not given the authority to make sure the customer is taken care of. They can't send you to someone who does have the power to help. Really sad situation. DO NOT BUY FROM TREE CLASSICS!!! If THEY send you a defective product you are going to be the one who is responsible to fix it.

I purchased a tree from this company and the lights do not work in two sections of the tree. I called customer service and waited for over an hour for a representative to answer the phone. Once I spoke to the representative they informed me the warranty was only valid for 30 days because I purchased a clearance tree... how on earth it was a clearance tree is beyond me. I purchased it on a discount, but it did not say clearance anywhere or state the ridiculous 30 day warranty. I purchased in October so I can have it for Christmas. Thanks for the crappy tree. I could have bought a better tree from Walmart for a quarter of the price. BUYER BEWARE!!!

ILLINOIS -- I bought a Christmas tree (white 6 1/2 foot) from Tree Classics this year. This is my 2nd tree from them. The shipment came within a week and I was happy to see the quality of the tree but the tree looked short. I called the customer service and talked to them and when asked I suggested that I looked like a 6 1/2 tree but looked short and so would like to upgrade to 7 1/2 feet. The CS person said that they can do that and asked me to return the tree for $50 RMA and agreed to no restocking fee.

I asked why I need to pay for the restocking fee. She suggested that I had said I asked for a 6 1/2 ft tree and so I received it and then when I measured it, it was shorter and she suggested that I send the pictures. I sent the pictures the same day and for the last 1 week trying to follow-up on call and emails with no response. Today I was able to catch up with a CS and they went on saying that they do not have an access to the pictures and the return shipping should be borne by me. I offered partial payment as well but the CS and the supervisor was very rude.

I will never recommend or buy from these folks again. Very bad people to work with. Surely need to train their CS folks on how to handle customers. Never buy from them.

OAK CREEK, WISCONSIN -- Nice looking tree and good feel. Paid $900 for a 9' tall Fraser Fir tree that has a serious lean. Discovered there is a lot of play where the tree frame sits in the tree stand causing the lean. OH, and the lights don't work on some of the strands. Called customer service (45min on hold to get an agent) then went through all the trouble shooting till I found the problem. Tree is purchased in late October and put up on Thanksgiving day. Why would I do it any earlier? So then the agent tells me it only has a 30 day warranty!! 30 days only?

If that's not proof they know their products are poorly built I don't know what else you could offer as proof. Try another company first unless the price is practically a giveaway. You might could weld it straight which is what I'll have to do. But for nearly $1,000 you should expect a much better built product.

UNKNOWN, VIRGINIA -- We bought a $550 flex-tree from Tree Classics in October 2014. After three weeks and after all the decorations were up, multiple branches' lights started going out until at least four separate branches were dark. We followed all the troubleshooting guidelines but nothing worked. So we called customer service (CS).

They determined the tree was defective, but no longer had our tree model and had to send a new tree of a different style. That one arrived within a few days because we paid for expedited shipping of the replacement. However, even halfway through assembly, we could see that five branches on the new tree were out. We replaced the fuses but nothing happened (hint: it's NEVER the fuse).

This time, we called CS but though they acknowledged it, too was defective, they couldn't immediately replace the tree. A supervisor told us she'd call to arrange the replacement and call us right back. By 11 the next day, still no one had called us. By 3 pm, no one had called us. So I called CS back, to find out that they had "escalated" our issue to headquarters the night before by email but had no way to track the problem with a call. When I asked them to call HQ and find out what was going on, the supervisor said they had no phone number to call HQ.

It's now 6:30 pm and we still have neither a commitment to send a working tree or a commitment to refund our money. And listen -- any company whose customer service can only escalate a problem by email and is not able to talk to their own manufacturing is NOT a company to deal with.

FLORIDA -- This is the WORST company ever!!! Please stay clear. I ordered my tree and had to call 4x before I could actually get someone to help me. It took over 3 weeks to get my tree… which is not even that nice. I tried to cancel it half way through and was told that agents can only take orders they can't cancel them. When I asked who could cancel it they said "corporate". Here is the best part… you can't talk to corporate? They can call you and know your request will be escalated. (A word they use in every sentence!)

well let's see it has been 2 weeks and still no call. I was able to speak with a manager who could also "escalate" my request but he turned out to be extremely rude and clearly did not have an education in customer service... Worst experience ever.

OAK CREEK, WISCONSIN -- I bought a Christmas Tree last week from this site, the very next morning, the price went down $20. I asked for a price adjustment and was told that I would get the credit. But customer service at Tree Classics didn't verbalize this to me in the normal way a retailer would. Instead of saying, "we will credit back $20 to your credit card and you will see it on your statement in 3 to 5 business days", they told me that I qualified for the credit and that they would send the information on to other managers. What?? Huge red flag.

Since then, I have been calling and emailing with no resolution. Now, a week later, I got an email from a customer service representative telling me that they would adjust the price to $369, which is more than I paid for the tree in the first place! Please be warned of this fraudulent bunch of people. I have watched (and you can too) how they manipulate pricing and percentages on their website. Also, at the bottom of Tree Classic webpage, there is a picture of an intelligent/sophisticated looking blond customer service woman. Check it out, then call them on the number provided and engage them in conversation.

OAK CREEK, WISCONSIN -- If you want a great looking tree, are willing to pay good money for it and expect good consistent customer service DO NOT BUY A TREE FROM THIS COMPANY, www.treeclassics.com! The problem we had is so ridiculous I plan to post this almost daily for one year. Here is what happen.

The trees are gorgeous. We were delighted with our tree. It was simple to put up. The problem started after Christmas as we were putting away the tree. We discovered we misplaced replacement light bulbs. We accepted our error and need to buy more replacement bulbs. I called the company. They informed me they were out of stock. No problem, right? WRONG! The day was 1-28-13.

They informed me they were out of replacement lights and it was up to me to call them back IN SEPTEMBER or OCTOBER of 2013, (8 months from now), when they would get more stock. I was shocked. Year long service, supply and demand is evidently not this company's business plan. What if a business wanted to have “Christmas in July?”

I told the Treeclassics.com's initial “management rep” - as he described himself - this was not acceptable. They were asking me to accept THEIR responsibility of selling more product. I was the customer, not the buyer or sales person! I refused to keep any note reminding me to order more bulbs in Sept. 2013. They were not willing to assist. After many fake apologies by them and my insistence to complain higher up, the same representative called me two hours later telling me they would send the bulbs out. He tried to take my order but it would not go through. I was asked to wait.

A new person got on the phone and acted like he knew nothing of the issue and also informed me they do not get new stock in until Sept. or Oct. 2013. I patiently asked him to read the notes they surely must have made on my account. He still did not act like he knew the problem. I was flabbergasted. He had complete information on me and my personal info, yet did not act like he had notes on the two earlier discussions with them that day - or communicated to the person forwarding the call to him?

Bad Company: These trees are expensive. They are obviously made and come from overseas. The box says China. If this company is not going to have the “business brains” to maintain small inventories of accessory stock for their trees DO NOT BUY them. I strongly discourage buying from www.treeclassics.com. Why?

Who's to say the bulb style will stay the same next year? They will - but should you believe them? Who's to say they won't run out of other tree parts, and there are many? They will - but should you believe them? Who's to say they can look at your records and intelligently help you? They will - but can you believe them? When you spend good money for quality artificial Christmas trees buy it from someone that will be able to help EVEN “after” Christmas too. Search for “Best Artificial Christmas Trees” and DO NOT CHOOSE Treeclassics.com!

OAK CREEK, WISCONSIN -- The tree purchased by this company was defective. 2/3 of the tree does not light up and the company refuses to help as I incorrectly assumed I would be shipped a working tree. I purchased last year and did not put up until this Christmas only to find not only that it doesn't work but I am also outside of the warranty. In this day and age, you cannot trust a company will actually send a working product.