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If You Thinking About Taking A “Night Train In Italy”….. Do Yourself A Favor….. Don’t!!!
Posted by Serge404 on 09/26/2007
If you thinking about taking a “NIGHT TRAIN in ITALY”….. Do yourself a favor….. DON'T!!!

Let me tell you about our “vacation” in Italy! My husband and I have been married for 12 years and since he is from Europe, throughout our marriage, his dream has been to get me to Europe to see how “the other side lives”. Being Italian myself, I was very excited to visit Italy! We started planning our European vacation back in April and decided to take a Mediterranean cruise on Celebrity Millennium from Venice to Barcelona because the itinerary was excellent and also wanted to see Paris. We got busy booking our cruise and all the travel arrangements from place to place. My husband was thrilled with the fact that we would start in Paris and take a sleeper train at night to continue our journey to catch our ship in Venice. He said it would be wonderful experience for me and a great way to travel in addition to all our flying. Our three days in Paris were phenomenal. We boarded our train #221 Paris-Venezia on Tues. Aug. 28, 2007 for our journey to Italy. We got in our coach 95 couchette 45-46 and got cozy for the nights ride. We ask our conductor who collected our passports for two blankets which he delivered later , locked the door and went to sleep at around 23:00. We awoke around midnight and checked our watch for the time.

Falling back to sleep, we awoke around 5:00 am and discovered my husbands’ watch was missing. We checked around the floor and my husband said somebody took it and immediately went for our money and documents in his “fanny pack” only to discover every bit of cash we had for travel, 1500 Dollars + 500 Euro’s was GONE!! We were robbed while we slept with our door locked and money in the “fanny pack”! My husband immediately went to the conductor to report it and found him standing with two “undercover officers” who never show any ID’s. They came back to the couchette and did a “report”. After train stopped in Venice we went to the police station and filed a report. We then went to get a cash advance off our credit card that was not stolen and the lady informed us it happen every day. I said there is no way somebody would come in my room and I would not wake up and she informed me that thieves use conductor’s key’s to open your couchette and spray your room and it knocks you out so you won’t hear anything and that how they rob you.

What a horrible nightmare it is to make plans for months, make all the arrangements, take time off from work and packing for a wonderful vacation only to be robbed of all your cash while you sleep before you even arrived to your cruise ship! For these people to invade our privacy and break into our couchette and drug you while you sleep to steal all our money is something we will never get over. We arrived at our ship and began our journey at sea. Along the way, we met a couple that travel by train from Paris to Venice two days earlier with four people in their room and she was robbed off ALL her currency as well. She had it tucked away in four different envelopes and the thief had time to go into every envelope and empty them one by one while four people slept. We got a copy of their police report if you are interested.

This is my first trip to Europe and my first and last ride on your train was a horrible and frightening experience. After have returned home, I decided to go on the internet to read about all the other victims of this horrible ordeal. We feel TRENITALIA is a 100% responsible for the safety of its travelers and we paid approx. $500 to travel on your train only to be invaded and robbed!!! We do feel company is 100% responsible for allowing this theft to occur every day, on a regular basis and feel it OK to accept this behavior from your own employees. There is no doubt in our minds you are fully aware of this incredibly horrible crime and allow it to happen on a daily basis. We also feel your conductors are definitely part of the whole operation and you as a company are fully responsible for allowing people to pay for ticket to ride your train only to be robbed on a daily basis.

Why there are no cameras on the sleeper trains to prevent this? We are planning to go to the television with our story so we can let the world know about our wonderful TRENITALIA experience. This has been a devastating event for our trip which completely ruined our desire to EVER visit Italy again! If this was your goal, congratulations…You have succeeded! With sincere regret of traveling TRENITALIA…
     
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Posted by Anonymous on 2007-09-26:
Isn't 'night train' an alcoholic beverage ?
Posted by jktshff1 on 2007-09-27:
Good well thought out post. Thanks
Posted by Anonymous on 2007-09-27:
Well done post, very helpful info for everyone to make note of. Please ignore FedUpAndPissed, you wrote a very good report. Thanks.
Posted by Slimjim on 2007-09-27:
Clearly this Trenitalia must be well aware this is taking place and isn't taking the simple steps that could be done, for suspicious reasons unclear, to insure their passengers safety and property. This company's incompetence deserves to be broadcast to warn others and I hope you post this everywhere on the net you can.
Posted by Anonymous on 2007-09-27:
"...spray your room and it knocks you out..."
This is rediculous !
LOL
Posted by Ben There on 2007-09-29:
The gassing of overnight trains, while not very common, does happen especially to those that look more like tourist than locals (as they are more likely to have more loot). This problem is not isolated to just trains in Italy, but happens on overnight trains all over the world. Americans tend to be more suprised and less prepared for overnight train travel as we never do it here in our own country and expect them to be Best Westerns on Wheels.
Posted by NEWPORTWAVES on 2007-10-02:
I HAVE TRAVELED ON TRENTITALIA AND NEVER HAD A PROBLEM... IF THEY SENSE YOU ARE TOO TRUSTWORTHY AND NOT PREPARED THEY WILL TRY TO ROB YOU..IF THEY FEEL YOUR ON THE BALL, AND SAFE GUARD YOUR BELONGINGS, THEY WONT ROB YOU. I AT ALL TIMES ACT LIKE IM GOING TO BE ROBED SO I PREPARE MYSELF. THEY KNOW IF YOUR TOO TRUSTWORTHY THEY FEEL ITS A SIGN OF WEAKNESS. ONE THING IS FOR CERTIAN THOUGH, YOU'LL NEVER GET HURT OR INJURED IN A ROBERY, THEY JUST STEAL... IN THE STATES, AFTER THEY'VE ROBED YOU, THEY KILL YOU..!!
Posted by karathrace on 2008-01-06:
I'm so sorry about your experience! Trentilia should not be allowing this to happen. That's horrible. Playing devils advocate though, having a fanny pack on and visible..and nice watch.. while you are sleeping is a huge invitation. Doors supposedly locked or not. You must have been warned before you went to Europe that theft is common..walking down the street, buses, trains!? When I was in Europe for 4weeks I made sure to wear no jewelry and a crummy $10 watch. The idea is to trust no one and no situation. Please don't let this ruin your memories of Europe. You do have a right to be upset but try to eventually put this behind you and focus on what you loved about your trip.
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Trenitalia Website appalling for booking tickets
Posted by Shazz on 08/19/2009
I have spent numerous hours over the past 2 days attempting to book train tickets for 2 people from Milan to Naples, Rome to La Spezia on the Trenitalia website, of which booking was fine, but their credit card payment system is appalling. I've tried with 4 different credit cards, too many to have I know, but then found another way to confirm booking with postoclick for payment then to be made within 24 hrs, which I thought would give them time to fix their problem. Could still not pay for tickets!
Lo and behold, nothing changed!
I then go to the complaints area, to send an email and advised, all in italian version of which I attempted and this woulddn't go through as some of the details I entered would not accept. No matter what I entered pretending to reside in Milan to make things easy, still would not go through. So then resorted to phoning their call center, only to receive a message service to leave number and will call back.

I truly wonder.
There was another conciliation link which offered to receive a fully faxed written description if haven't heard back from trenitalia after 6 months! I will be travelling next month!

I cannot believe that a huge transport company with a website cannot process any credit card transactions, all Visa and MC. I have been left with a very sour taste already at their total incompetence. I mean to say, it's not like websites have only just been invented!

Sharon
     
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Posted by Ben There on 2009-08-20:
Are you using a US credit credit card? Some CC companies work better than others. Maybe the security "red flag" went up on the ones that declined.
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