When we purchased a LG TROMM Washer (WM2688HNM) High Efficiency and XL Capacity Electric Dryer w 9 drying programs (DLE8377NM) for $2,246.12 from Home Depot we were told this was the top of the line. I wondered how much better could it be, because I had Maytag washer and dryer and never once had any problems over 30 years.
The first week I started to smell this weird odor. By the 2nd week it was really noticeable. I contacted Tromm directly and yes I did everything the book said to do in caring for the washer. I use Tide. HE and I was instructed to use only 1 tablespoon of detergent and empty water out each and every time from bottom of machine and use Clorox with hot water. I followed instructions to a tee, but it did not help. In fact the Clorox did not empty properly unbeknownst to me and when I did my load of work clothes the rest of Clorox dumped ruining my clothes.
I purchased tablets from the company which did nothing. I would put the washer on hot and put it on drum clean and nothing changed. I have to leave the door open all the time and it is in my beautiful kitchen so the area doors where the washer and dryer are always open plus the door to the washer with that mildew, musty smell which permeates the house. The washer does not wash well at all. I will put clothes in with stains and treat the stains prior to putting in washer and I can still see faint stains or they don't come out at all.
We also had a problem with water not coming into washer and we had the washer and dryer serviced. We were told we need a water softener since we have a well. We never had trouble before. Then the service guy found that the tube where water comes into washer was broken already. The service guy said it's so common with these. He came right out and said he would never buy one of these because you can't pull it out to clean drum that it is all attached as one piece and these are lousy. Then I told him that the dryer will dry and you pull clothes out and it is spotty damp on clothes.
He said by using dryer sheets with this dryer you have to take something rough and rub across sensor occasionally because it gets coated with substance from fabric sheet. You use your towel one time and you can smell this mildew smell. I feel like I need to take all our clothes and just wash them at the laundermat in the regular washers to get them clean. They have this strange smell.
I'm not a germ phobic, but I know that the washer is not washing properly with that small amount of water and it's gross! I would do better if I had one of the old fashion scrub boards! TROMM needs to reimburse everyone of us for selling us a product that is poor and high maintenance. I can't wait to get rid of these. It is the worst washer and dryer I have ever had and used. I really want my money back from TROMM.